7 Shifts

MARCH 27, 2020

Do you have delivery drivers who you could hire, or would your FOH staff take on this role for extra pay? Safety If you can run your business as a takeout and delivery spot, consider whether or not you can carry out operations safely to avoid spreading COVID-19. Reach out to those in need and engage in genuine conversation.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Modern Restaurant Management

JULY 29, 2021

In 2020 alone, the FBI received 791,790 internet crime complaints , which is 300,000 more than the year prior. Thanks to mobile ordering apps or loyalty programs, you may also have customers’ names, addresses, and other sensitive data. Educate Employees. It’s time for that to change.

Loyalty Program 247

Loyalty Program Employee Relations Point of Sale Mobile Ordering 247

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge. Here are their responses.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Sling

AUGUST 9, 2023

March 2023 13 Expert Tips for Effective Employee Communication March 2023 11 Types of Job Shifts Managers Should Know March 2023 What Is Incentive Pay and How Does it Work?

Article 78

Article 2023 2022 2021 78

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. But despite these concerns, 46 percent of people noted they will eat out daily to several times a week in coming months and showed a growing loyalty to their favorite brands.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

Modern Restaurant Management

SEPTEMBER 15, 2021

In a survey of 4,079 small business owners conducted from 8/15 to 9/13/21, 66 percent reported having a "very difficult" time finding the right employees to fill open roles, many of which are necessary to help them drive revenue and rebound. In July, 47 percent couldn't hire enough employees. Dining Trends in Canada.

2021 178

2021 Loyalty Program Retail Online Ordering 178

Modern Restaurant Management

OCTOBER 4, 2021

Intriguingly, it appears fast casual restaurants have started taking back the customers they lost to quick serve restaurants since the pandemic, with consumers visiting fast casual restaurants more often, up to 24 percent from 21 percent in May. Consumers ranked local chains as their second most desired type of apps and loyalty programs.

2021 170

2021 Fast Casual Mobile Ordering Social Media 170

Open for Business

MAY 9, 2023

In 2020, third-party delivery exploded because it gave restaurants a vital revenue stream during the pandemic. Then a member of your team needed to drive their meal to them, taking time away from the restaurant and burning expensive gas on the way. Third-party delivery is booming like never before. billion by 2027.

Delivery 78

Delivery 2023 Loyalty Program Customer Service 78

Cheetah

SEPTEMBER 30, 2021

Heinz nearly ran out of ketchup packets this year, practically triggering a nationwide ketchup shortage. A surge in demand caused by the delivery and take-out boom is partly the reason. After a year of relatively low demand, consumers can’t wait to get out of the house and into restaurants. Reading Time: 5 minutes.

Food Supply 148

Food Supply Supplies Pricing Food 148

Focus POS

JUNE 2, 2020

to “How am I bringing my business out of this stronger than it was pre-COVID -19 ?” In fact, the NDP Group’s preliminary findings suggest that restaurant digital orders are projected to triple in volume by the end of 2020. . Gift card and loyalty program to grow the relationships that keeps customers coming back. .

Technology 187

Technology Fine Dining Mobile Ordering Online Ordering 187

Restaurant365

JULY 29, 2021

Restaurants lost $270 billion in 2020 due to COVID-19 shutdowns and restaurant restrictions, and the crisis sent many companies into a tailspin. According to the National Restaurant Association , in 2020, 110,000 restaurants closed permanently, and 2 million restaurant industry jobs were lost. Negotiate updated terms with vendors.

Cash Management 78

Cash Management Point of Sale Inventory 2021 78

Modern Restaurant Management

JULY 30, 2021

This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. When life presents unexpected expenses, such as urgent car or home repairs, an emergency fund can help keep families afloat, and prevent them from taking on debt or missing payments.

Franchise 203

Franchise Franchising Fast Casual Point of Sale 203

The Restaurant Times

JUNE 1, 2022

In fact, an average American consumes ~23 lbs of ice cream and related frozen desserts every year. In 2020, the US ice cream industry produced more than 1 billion gallons of ice creams generating around USD 5.6 You need to understand the business aspects of it before you can scoop out your own niche in the US ice cream industry.

License 52

License Insurance Employee Relations Website Management 52

Modern Restaurant Management

AUGUST 14, 2020

As a way to provide a fast-track to joining the Fazoli’s Family, the brand’s latest conversion program offers new and current franchisees a Zero Franchisee Fee, Zero Royalty Fee in year one. We are offering a groundbreaking conversion opportunity with our new Fazoli’s 2020 Franchise Incentive Program.

Franchise 189

Franchise Franchising Kitchen Safety Food Safety 189

Cheetah

SEPTEMBER 30, 2021

Heinz nearly ran out of ketchup packets this year, practically triggering a nationwide ketchup shortage. A surge in demand caused by the delivery and take-out boom is partly the reason. After a year of relatively low demand, consumers can’t wait to get out of the house and into restaurants. Reading Time: 5 minutes.

Food Supply 78

Food Supply Supplies Pricing Food 78

The Restaurant Times

DECEMBER 20, 2021

According to a survey by Bacardi Global Brand Ambassador in 2020, around 63% of US consumers prefer to drink low-to-no alcohol options to cut back on calories. However, you don’t need to cut out alcohol entirely to cut down on the calories. Some of the common permits required are: Employee Identification Number (EIN).

Bar 52

Bar License Loyalty Program Kitchen Safety 52

The Restaurant Times

JUNE 11, 2021

Instead of carrying out numerous third-party integrations company-by-company for different purposes like billing or order management, it is better to go in for a multi-purpose POS system that manages it all. . A user-friendly interface makes handling the software convenient for employees, especially new hires. Let us see how.

POS 52

POS Mobile Ordering Loyalty Program Online Ordering 52

Modern Restaurant Management

DECEMBER 16, 2019

But for other segments, namely fine dining and family dining, this holiday actually means an increase in sales as many families travel, get together and celebrate by dining out. Unfortunately, with consumers making more purchases from home, a trend that shows no signs of lessening, eating out is likely to be limited.”

2019 128

2019 Compost Mobile Ordering Point of Sale 128

Modern Restaurant Management

FEBRUARY 10, 2020

While some of America’s most beloved brands like McDonald's, Chick-Fil-A, and In-N-Out Burger have been slow to capitalize on the surging interest in plant-based eating in the U.S., In 2020, the HSUS is ramping up these efforts with a new training created specifically for chefs, dietitians and physicians within healthcare.

Hospitality 183

Hospitality Food Consumer Goods Point of Sale 183

Modern Restaurant Management

DECEMBER 12, 2019

Two additional cafes are under construction and slated to open in early 2020 in Highlands Ranch and Littleton. Salata is currently in high-growth mode and is actively seeking to expand into new markets in 2020. In 2020, 65. An inaugural loyalty program (September). A rebrand (June). A new tech suite (September).

Franchise 110

Franchise Franchising Loyalty Program Book 110

Modern Restaurant Management

NOVEMBER 14, 2019

This evolution includes the introduction of a new smaller 3,000-7,000-square foot footprint, more tech-savvy concept that features a bar-centric atmosphere, tabletop ordering, kiosks and new appetizer items with 5-10 units in the works currently set to open in 2020. Today’s millennials have really changed the landscape of dining out.

Advertising 144

Advertising Social Media Loyalty Program Technology 144

Restaurant365

JULY 8, 2021

Ordering meals online and taking advantage of online food delivery was perceived as safer for many guests during social distancing restrictions. Famous Dave’s, IHOP, and Firehouse Subs have also rolled out smaller format stores in response to the growth of takeout and delivery. Many guests are eager to dine in restaurants again.

Point of Sale 78

Point of Sale FOH Fine Dining Online Ordering 78

BNG Point of Sale

AUGUST 27, 2021

With reduced profit margins, it can be tough to stay afloat, let alone branch out into other ventures and live up to your end of the bargain when franchising. For example, let’s say John Doe Bar’s total sales from July to September 2020 were $1.25 million in expenses from July to September 2020. . Sales revenue .

Point of Sale 52

Point of Sale Social Media Customer Service Online Ordering 52

EATER

MARCH 15, 2021

Or the loss of a loved one, one out of hundreds of thousands in the U.S. Each individual story — out of hundreds of thousands — captures some essence of who they were and what they meant to the people who will always miss them. In mid-March 2020, he became sick — and then sicker — and began struggling to breathe due to COVID-19.

Kitchen Safety 103

Kitchen Safety Education Customer Service Certification 103

Modern Restaurant Management

MAY 1, 2020

Q1 Yelp Economic Average (YEA) , which takes a holistic look at the local economic changes since the start of 2020, focused on the economic impact of COVID-19. Key restaurant findings from the Q1 2020 YEA include: More than 30,000 restaurants have shut down – temporarily or permanently – as of Sunday, April 19.

2020 191

2020 Fast Casual Food Safety Guest Recovery 191

Modern Restaurant Management

SEPTEMBER 30, 2020

The survey results reveal that 35 percent of respondents feel the same level of comfort dining out now as they did at the beginning of the pandemic. Some highlights inlcude: Consumers' projected dining out frequency. Some highlights inlcude: Consumers' projected dining out frequency. Primary reasons for dining out less.

2020 189

2020 Mobile Ordering Guest Recovery Customer Service 189

Modern Restaurant Management

SEPTEMBER 1, 2020

Restaurant Reckoning: Dynamic Diner' SevenRooms released its “Restaurant Reckoning: Dynamic Diner” report, which uncovered new diner personas to help operators understand what motivates guests to dine out in this new era of hospitality. join a waitlist before they arrive so they can be seated immediately).

2020 189

2020 Food Safety Hotels Dine-in 189

Modern Restaurant Management

NOVEMBER 20, 2019

Expansion in the Middle East, Australia, and Europe will also be additional areas of focus starting in 2020. Since then, the couple has worked to streamline operations and build-out the menu, while also repositioning the brand for expansion. The chain, which once boasted 55 units, closed its last location in 1999.

Franchise 104

Franchise Franchising Customer Experience Seasonal Menu 104

Modern Restaurant Management

APRIL 2, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S. Live in the U.S.,

Healthcare 206

Healthcare Employee Relations Online Ordering Customer Service 206

Modern Restaurant Management

AUGUST 16, 2021

Throughout the pandemic, QSR restaurants, particularly chains, benefitted from well-established off-premises services, like carry-out, drive-thru, and delivery. In this year’s second quarter, off-premises grew by +5 percent compared to a year ago, driven by gains in carry-out and delivery orders. “The U.S. percent overall.

2021 180

2021 Guest Recovery 2019 Loyalty Program 180

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. TouchBistro Acquires TableUp.

Food Safety 210

Food Safety Mobile Ordering Online Ordering Kitchen Safety 210

Modern Restaurant Management

DECEMBER 19, 2023

. – Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. As restaurants sought out ways to stand out from the competition, many turned to creative promotions, offers and rewards that would draw in crowds, increase trial and result in return visits. – Christine Barone, President, Dutch Bros.

2023 117

2023 Front of House Customer Experience Customer Service 117

Modern Restaurant Management

DECEMBER 14, 2021

The challenges our teams have faced over the last two years specifically has made us value our employees now more than ever. We have historically and continue to offer competitive pay, thorough training programs, flexible hours and a fun work environment so that we can continue to staff our locations as we grow.

2022 189

2022 Food Supply Mobile Ordering Customer Experience 189

Apicbase

FEBRUARY 29, 2024

So, we invite you to not just take these numbers at face value but to really dig into the details for a fuller picture. million tons in 2020 and 12 million tons in 2021. 85% of operators use POS data to engage with customers via text or email, while 60% use it for their loyalty programs.

2024 52

2024 Operations 2023 Loyalty Program 52

Restaurant Clicks

FEBRUARY 17, 2020

If you’re a restaurant owner, it can be difficult to figure out which POS system is best for your unique business. Loyalty programs. TouchBistro has an easy-to-use, intuitive interface, but it also comes with 24/7 support and training so that employees can easily manage it. Customer relation management (CRM).

POS 78

POS 2020 Point of Sale Loyalty Program 78

Modern Restaurant Management

APRIL 20, 2021

The most popular COVID-related safety offerings people look for when booking a venue included outdoor spaces (47 percent) and socially-distanced floor plans (40 percent). 2021 will bring a restaurant renaissance unlike any we’ve seen before, with more consumers dining out and planning events than in years past.

2021 189

2021 Online Ordering Mobile Ordering Guest Recovery 189

Modern Restaurant Management

APRIL 20, 2020

ezCater launched Feed the Front Line , a program that helps anyone contribute meals to healthcare workers fighting coronavirus. In just over a week, the program has already sent more than 20,000 meals to 145 hospitals across the country. All donations are tax-deductible and go directly to Children of Restaurant Employees (CORE).

Healthcare 180

Healthcare Kitchen Safety Loyalty Program Small Business 180