Modern Restaurant Management

JANUARY 22, 2021

Marketing a restaurant looks completely different today than it did heading into 2020. The privacy landscape underwent numerous changes in 2020 and will continue to evolve into 2021. Loyalty programs aren’t new by any means, but a shift to zero-party certainly highlights their importance. Find the Right Channels.

Marketing 508

Marketing Email Marketing Loyalty Program Point of Sale 508

Modern Restaurant Management

OCTOBER 1, 2020

Some have white-labeled those same delivery services for integration within their organizations, and others have built out programs for pick up or delivery entirely in house. The specifics may vary, but the idea is that you should create convenience in the process, and simultaneously open a channel for communication today and in the future.

Delivery 493

Delivery Loyalty Program Download Online Ordering 493

ChowNow

FEBRUARY 13, 2025

Most of the restaurant technology tools operators use every day were first introduced years ago, but it wasnt until the 2020 Tech Boom, brought on by COVID-19, that widespread adoption became essential. If customer retention is a priority consider a digital loyalty program or automated marketing tools. Consider your budget.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

JULY 23, 2021

This year, 42 percent of restaurant brands plan to invest in customer loyalty programs. In 2020, Starbucks reported that nearly a quarter of all its orders in the U.S. Restaurants must make loyalty programs accessible and convenient. For instance, restaurants can send a loyalty redemption reminder around lunchtime.

Loyalty Program 558

Loyalty Program Mobile Ordering Download Email Marketing 558

Modern Restaurant Management

OCTOBER 29, 2020

The year 2020 has brought with it many changes, whether social or medical, the happenings of the last few months will have a lasting impact on the food and hospitality industry and the consumers that make use of it. Reaching out is simple enough, but of course, those communications also need to be relevant and timely. Display Empathy.

2021 364

2021 Loyalty Program Social Media Webinar 364

ChowNow

FEBRUARY 28, 2025

Build a Rewards Program to Encourage Repeat Visits Getting first-time guests through the door is the hard partbringing them back is much easier. A well-designed rewards program does just that, turning one-time customers into loyal regulars. A well-designed rewards program does just that, turning one-time customers into loyal regulars.

2025 195

2025 Email Marketing Social Media Loyalty Program 195

Modern Restaurant Management

MAY 1, 2020

Q1 Yelp Economic Average (YEA) , which takes a holistic look at the local economic changes since the start of 2020, focused on the economic impact of COVID-19. Key restaurant findings from the Q1 2020 YEA include: More than 30,000 restaurants have shut down – temporarily or permanently – as of Sunday, April 19. Eating 2020.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

APRIL 27, 2020

Additional funding has been allocated for the Paycheck Protection Program (PPP ). To make it easy for restaurants of all sizes and types to adapt to these changes, OpenTable is introducing a new Open Door ’ pricing program. No cover fees through September 30, 2020. For more information, visit: sba.gov/paycheckprotection.

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. Customer satisfaction has traditionally been the main driver of loyalty. The Value of Trust. California.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

APRIL 27, 2020

Additional funding has been allocated for the Paycheck Protection Program (PPP ). To make it easy for restaurants of all sizes and types to adapt to these changes, OpenTable is introducing a new Open Door ’ pricing program. No cover fees through September 30, 2020. For more information, visit: sba.gov/paycheckprotection.

Webinar 463

Webinar Loyalty Program Online Ordering Social Media 463

Modern Restaurant Management

DECEMBER 20, 2023

Many rules that held true prior to 2020 no longer apply, so restaurant owners are exploring new boundaries that resonate with the post-pandemic world. Co-founder, Carbonate Looking back at 2023, I witnessed a significant shift in how restaurants approach loyalty programs. Their commentary, however, was telling.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Personalized communications aren’t creepy, they’re expected. California.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

AUGUST 19, 2020

The purchase is expected to be completed in September 2020. PopID accounts also tie to loyalty programs for automatic credit with every purchase. launched US Foods Ghost Kitchens, a program designed to guide restaurant operators every step of the way when opening their own operation, helping them easily add a new revenue stream.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

SEPTEMBER 15, 2021

The comparable week last year (to September 5 2020), while in recovery compared to the height of restrictions, was still lower than the same week in 2019. It is performing strongly vs both 2020 (+31 percent) and 2019 (+35 percent). 100 percent of states have bars and restaurants open indoor completely (with no capacity restrictions).

2021 447

2021 Retail Online Ordering Loyalty Program 447

Modern Restaurant Management

APRIL 2, 2020

Experienced a decrease in wages or loss of job on or after March 10, 2020. ” The platform includes tools like email marketing, coupons, and a loyalty program that are built-in and ready to go. This tool is free to use for the whole of 2020, irrespective of your EPOS, Stock system or menu management system.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Goliath Consulting

MAY 19, 2020

And while a little competition never hurts, continuing investments in your catering program will be paramount to your business’s success. Those who can harness technological tools like online ordering and loyalty programs are better positioned to succeed ,,, minimizing friction for the end user” (2).

Catering 378

Catering Social Media Online Ordering Loyalty Program 378

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. TouchBistro Acquires TableUp.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

MARCH 11, 2020

To make this role easier, US Foods is introducing new enhancements to its Tipping Point program, specifically designed to help operators introduce new menu items and train staff on how to more effectively drive sales for Scoop products on the menu. The company has continued that momentum in 2020 by adding over 5,000 clients already.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

Modern Restaurant Management

JUNE 24, 2020

When paired with other products like Square Marketing and Square Loyalty, sellers can strengthen customer relationships, create open lines of communication, and incentivize patrons to keep coming back. Processing is free on all on-demand delivery orders through July 8, 2020—up to $50,000 in sales. Visa SMB Help.

Guest Recovery 539

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 539

Modern Restaurant Management

OCTOBER 22, 2020

Together, they are launching the Pathways to Black Franchise Ownership program, an innovative personal development training initiative that equips potential business owners to operate high-performing businesses. The program’s goal is to create 100 Black-owned franchise restaurants by the end of 2022 and to continue growing that number.

Franchising 385

Franchising Franchise Kitchen Safety Loyalty Program 385

Modern Restaurant Management

MAY 28, 2021

Clean Juice Chief Executive Officer, Landon Eckles described 2020 as challenging but resolute in lauding its franchise partners and support staff in the company’s response to the global pandemic. Additional 2020 Award Recipients: Top Delivery Sales : Lance and Blake Condray, Campbell, CA. Clean Juice Celebrates Franchisees.

Franchising 474

Franchising Franchise Fast Casual Loyalty Program 474

Modern Restaurant Management

MARCH 26, 2021

is donating boneless, skinless chicken breast filets to local Meals on Wheels programs in select markets, providing quality protein critical to senior nutrition that Meals on Wheels programs will cook and deliver to seniors experiencing food insecurity. Chief Communications Officer. From now through May, KFC U.S.

Franchising 429

Franchising Franchise Fast Casual Loyalty Program 429

7 Shifts

MARCH 27, 2020

You can point your restaurant staff towards monetary relief programs offered by the government and other organizations to help them stay afloat if your business closes. How to communicate your COVID-19 restaurant closure. Then share general updates with staff through your team communication tool.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Focus POS

DECEMBER 11, 2019

Approaching 2020, restaurants need to make a conscious shift toward offering future-facing operations with the ability to meet the expectations of their customers. A KDS streamlines communication between front and back of house to ensure timely and accurate order prep. Loyalty Perks. Menu and order Customization.

Customer Experience 136

Customer Experience 2020 Loyalty Program Fast Casual 136

7 Shifts

NOVEMBER 3, 2021

million in 2020 alone. Some programs are designed to intercept the data flowing to and from a POS system, as was that case with a breach at Wendy's locations. The report also noted the use of keyloggers, which are programs designed to capture the keys struck on a keyboard. The cost of restaurant cybersecurity.

POS 370

POS Audits Loyalty Program Information 370

Modern Restaurant Management

FEBRUARY 18, 2020

Fourth, the Internet and its many apps, online reviews, and socially viral communication speeds will continue to disrupt restaurant industry traffic, revenues, brands, and survivability even more over the next decade. As 2020 plays out, food companies will start investing in more tech to enhance sanitation and sterilization efforts.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

FEBRUARY 6, 2020

The signing of the Canada franchise agreement kicks off CPK’s global growth efforts in 2020 and beyond, with additional plans to increase its presence in Asia, the Middle East, Australia and Europe. ce launched its franchise program to expand the concept across the nation. ” Roy Rogers' Aggressive Franchise Push.

Franchising 383

Franchising Franchise Fast Casual 2019 383

Modern Restaurant Management

NOVEMBER 11, 2019

Loyalty rewards for their restaurants and bars: Almost 1 in 3 (32 percent). “Hotel brands, especially those with locations in various cities around the world, have a unique opportunity to build loyalty with customers through their F&B offerings. ” Building Loyalty. Cristin Illes Kahale.

Travel 297

Travel Food Hotels Loyalty Program 297

Modern Restaurant Management

JUNE 12, 2020

Through this program, Dunkin’ franchisees have the opportunity to offer their restaurant employees an affordable, flexible and supportive pathway to an associate or bachelor’s degree from SNHU. Taffer’s Tavern has its eyes set on bringing its bar fare andbeverage program to D.C. ” Showing Support. .”

Franchising 420

Franchising Franchise Food Safety Kitchen Safety 420

Modern Restaurant Management

MAY 27, 2020

Ensuring proper handwashing and employee training will be critical, as well as proactively and thoughtfully communicating these practices to customers. "PathSpot The email receipt option allows restaurant operators to maintain contact with their guests and to nurture patron loyalty. ” Par Tech Teams with Revolution. .

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

DECEMBER 12, 2019

Two additional cafes are under construction and slated to open in early 2020 in Highlands Ranch and Littleton. Salata is currently in high-growth mode and is actively seeking to expand into new markets in 2020. In 2020, 65. An inaugural loyalty program (September). A rebrand (June). A new tech suite (September).

Franchising 275

Franchising Franchise Loyalty Program Book 275

Modern Restaurant Management

FEBRUARY 25, 2020

The final rule will be effective April 27, 2020. Each location will continue to highlight the local community through the brand’s distinct and vibrant street-art decor. In 2020, Condado will open seven new locations, including entering a new market in Dayton, Ohio and adding a second location in Detroit, Michigan.

Mobile Ordering 348

Mobile Ordering Front of House Customer Experience Back of House 348

Modern Restaurant Management

DECEMBER 16, 2019

Starbucks and McDonald’s were also the leaders when it came to customer loyalty or visits per visitor with customer visited 2.4 “Most QSR and Fast Casual brands have already adopted a digital ordering program. The survey found that loyalty programs can be important motivators as well, according to 58 percent of respondents.

2019 322

2019 Compost Mobile Ordering Online Ordering 322

Modern Restaurant Management

MAY 12, 2020

Since its inception in mid-March, more than 500 restaurants around the world have joined the program and are reporting sales ranging from several thousand dollars to up to $60,000. "The program is inventive and very attractive to our guests." restaurants by the end of summer 2020.

Mobile Ordering 376

Mobile Ordering Online Ordering Food Order Hospitality 376

ChowNow

MARCH 10, 2021

We have tools like email marketing, a free loyalty program, and print marketing to increase ticket sizes and repeat orders. In December 2020, we fulfilled our hundred millionth takeout order , and to date we’ve helped our partners earn over $3.9 Use email marketing to communicate with your customers and increase orders.

Online Ordering 195

Online Ordering Email Marketing Loyalty Program Website Management 195

ChowNow

MARCH 26, 2021

Online orders for food and beverage grew an incredible 93 percent between 2019 and 2020. Thankfully, fraud in the form of data breaches, identity theft, account takeover, and loyalty program abuse actually seems to be on the decline. What is Toast’s credit card chargeback policy?

Operations 221

Operations Online Ordering Food Safety Mobile Ordering 221

Restaurant365

NOVEMBER 26, 2019

Check out our list of the top 16 features of restaurant management software that are must-haves in 2020. Near Field Communication (NFC) payments (i.e., Other guest management data can help you segment your audience, based on their preferences, and customize promotions, loyalty, and gift card programs.

2020 117

2020 Management Management Mobile Ordering 117