7 Shifts

DECEMBER 8, 2020

There is a way—and it’s through creating employee contests. Engaged employees are also less likely to turnover. 47% of restaurants were negatively affected by employee turnover in 2019, with less than a third of restaurateurs reporting that turnover had no impact on their business. for some of their favorites.

Front of House 370

Front of House Social Media Employee Relations Back of House 370

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. Investment in delivery and mobile ordering pays off. According to this year's survey, restaurant operators' early investment in delivery and mobile ordering has paid off in a big way.

2022 210

2022 Mobile Ordering Guest Recovery Point of Sale 210

Modern Restaurant Management

OCTOBER 15, 2020

Whether customers are ordering direct via your site or through a third-party marketplace, it’s crucial to focus on building customer relationships when your employees aren’t the ones handing orders to customers. Brands working with multiple DSPs will be better positioned to meet customers where they order most.

Delivery 221

Delivery Social Media Loyalty Program Customer Service 221

Modern Restaurant Management

DECEMBER 28, 2023

Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Holiday Hangovers : On the days after holidays like St.

2024 156

2024 2023 Food Order 2013 156

Modern Restaurant Management

APRIL 8, 2020

The program was created to help small businesses (fewer than 500 employees) with funds to pay up to eight weeks of payroll costs, including benefits. times the average monthly payroll costs during a specific period (calendar year 2019 for most). $10 Employee Retention Credit. the maximum per-employee credit is $5,000).

Employee Relations 189

Employee Relations 2019 Small Business 2018 189

7 Shifts

SEPTEMBER 25, 2019

Yes, the back of house (BOH) is where food is prepped, cooked, and plated, but it’s also where chaos can quickly ensue if roles, responsibilities, and tasks aren’t communicated well. Read on to learn more about effective restaurant kitchen management tactics you can use to ensure your employees feel supported, safe, and engaged.

Back of House 276

Back of House Management Management BOH 276

Modern Restaurant Management

MARCH 3, 2020

Nair, a partner at Ervin Cohen & Jessup LLP compiles recent legal news affecting the restaurant, food and beverage and hospitality industries for Modern Restaurant Management (MRM) magazine. Instead, food employees are now required to use nonlatex utensils, including nonlatex gloves. Litigation. Legislation.

2020 109

2020 Restaurant Law Employee Relations Mobile Ordering 109

Xtra Chef

JUNE 13, 2019

BDO Restaurant CFO Bootcamp 2019 At-a-Glance. As a CPE-qualified conference for accounting professionals, there were several sessions dedicated to technical accounting topics, such as strategic tax implications for 2019 and best practices around accounting for tip credits so as to avoid potential litigation around back wages.

2019 60

2019 Employee Relations Food Order Events 60

Modern Restaurant Management

NOVEMBER 26, 2019

History books often reference a military battle tactic known as scorched earth, when one side would burn down all infrastructure and resources as they retreated in order to prevent the advancing side from using them. The most obvious layer is the impact the food delivery app services have had on the way restaurants reach their consumers.

2019 113

2019 Employee Relations Restaurant Law Food Order 113

Restaurant365

JANUARY 5, 2021

Additionally, businesses applying for a PPP loan can also apply for Employee Retention Tax Credits (ERTC), if the credits are not applicable to wages paid with forgiven PPP loan funds. Expands PPP allowable and forgivable expenses to include supplier costs on existing contracts and purchase orders. PPP loan eligibility.

Insurance 148

Insurance Small Business Employee Relations 2021 148

Modern Restaurant Management

OCTOBER 4, 2021

The new report captures a steady rise in mobile ordering, reinforcing the critical importance of mobile initiatives for restaurant brands. According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. Mobile orders are on the rise.

2021 146

2021 Fast Casual Mobile Ordering Social Media 146

EATER

DECEMBER 16, 2021

Vianne applied to work as a food delivery worker for Postmates and DoorDash, two relatively recent app-based delivery services. After Vianne filled out the applications for Postmates and DoorDash and underwent a brief training session, “I just got in my car and I started delivering food.” It was very exhausting.” Superior Court.

Back of House 135

Back of House Employee Relations Delivery Mobile Ordering 135

Xtra Chef

SEPTEMBER 25, 2019

This year, McDonalds acquired two companies, Dynamic Yield and Apprente , giving them the tools and the teams to to automate order taking while using data to make personalized suggestions based on the customer. If you can automate simple tasks, it reduces the workload and the turnover of your employees.

Technology 65

Technology 2019 Employee Relations Mobile Ordering 65

Modern Restaurant Management

JULY 15, 2020

Grubhub launched its latest report, "State of the Plate", looking at trends across the more than half a million orders placed a day. State of the Plate 2020 – top foods across various cities. Disclaimer: The top foods below have seen the fastest growth on the Grubhub platform during the first half of 2020.

2020 161

2020 Mobile Ordering Point of Sale Fast Casual 161

Modern Restaurant Management

NOVEMBER 30, 2020

Perhaps the biggest question on restaurateurs’ minds right now is: “Do I plan for the 2021 I was expecting, or can I just go back to 2019?” Virtual restaurants are on the rise this year, but to win with consumers long-term you will need more than an online shop and a bag full of food. 'What’s In It?

2021 184

2021 Kitchen Safety Food Safety Consumer Goods 184

Black Box Intelligence

SEPTEMBER 16, 2022

For one: food. Guests mentioned “food” as often for both on-and-off-premise channels. Among reviews for Full-Service restaurants, on-premise food has a rating of 4.0. The mention of “cold” in reviews of off-premise orders resulted in a drop in average star ratings. Yet, the dip in average star rating is substantial.

Fast Casual 68

Fast Casual Point of Sale Front of House Fine Dining 68

Modern Restaurant Management

JANUARY 3, 2024

Additionally, it means enacting ways to incentivize guests to order from a brand’s direct ordering channels, with offers like exclusive items and pricing, to drive in-house digital sales and therefore retain owned guest data. – Noah Glass, Founder & CEO, Olo Looking ahead to 2024, we anticipate more change.

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. The younger generations don’t just want great food, they expect memorable experiences. Scott Lawton, CEO and cofounder at bartaco. Barry McGowan, CEO Fogo de Chão.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Restaurant365

OCTOBER 8, 2020

Retaining employees after natural disasters and other events. Many businesses that have been severely impacted by COVID-19 qualify for new employer tax credits – the Employee Retention Credit (ERC) – under the Coronavirus Aid, Relief, and Economic Security (CARES) Act. Employee Retention Credit.

Hiring 78

Hiring Employee Relations 2020 2018 78

Bingage

DECEMBER 2, 2019

We have seen a massive change in the industry, there is a huge focus on online ordering systems, implementation of AI (Artificial intelligence) in restaurants , cloud-based CRM systems and food and inventory management techniques and many more. 2019, is about to end! There are 7 million employees in the restaurant industry.

Social Media 96

Social Media Online Ordering Employee Relations Sourcing 96

Modern Restaurant Management

MARCH 24, 2021

The cost of partnering with third-party food delivery services can be high, but the cost of not doing so could be even higher. Off-premise orders can be tied to limited menus that are filled with more profitable items. Namely, products that the restaurant can reasonably afford to take a 20 or 30% hit on.

Delivery 165

Delivery Customer Service Point of Sale Customer Experience 165

The Restaurant Group

SEPTEMBER 16, 2020

million employees (as of 2019), both of which have been especially hard hit by the necessary restrictions. Several COVID-19 restaurant industry trends are also apparent, such as an increase in online ordering and a push towards change industry culture, among others. Online Ordering and Delivery Penetration.

Online Ordering 148

Online Ordering Delivery Point of Sale Customer Service 148

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Easy online ordering – Easy online ordering was nearly tied for second. Food and Alcohol Sales Trends.

2020 170

2020 Fast Casual Point of Sale Online Ordering 170

Modern Restaurant Management

JANUARY 15, 2020

. “As Thanksgiving was celebrated so late in the month, it fell into December for 2019 according to the calendar we use for reporting.” This was the best 2-year growth rate in all of 2019 and the fifth consecutive quarter in which the industry has been able to post positive growth under this longer-term view.

2020 92

2020 Point of Sale Online Ordering Consumer Goods 92

EATER

JULY 30, 2020

In many cases, the employees’ personalities were turned into their personal brands. But as the casual viewer noticed — and as stories about Bon Appétit ’s corporate culture have revealed in recent weeks — it is almost always only white food writers, chefs, and recipe developers who get to adopt personas that go beyond their ethnicity.

Social Media 137

Social Media Employee Relations Magazine Food Order 137

7 Shifts

OCTOBER 26, 2023

The number of employees in the restaurant industry year over year We’re seeing the most significant month-to-month surge since January of this year and the 33rd consecutive month of growth, stretching back to January 2021. And according to National Restaurant Association chief economist Bruce Grindy, there’s “room to run".

Employee Relations 222

Employee Relations Mobile Ordering Customer Service Download 222

Modern Restaurant Management

FEBRUARY 10, 2020

Good Food Restaurant Scorecard. Despite skyrocketing demand for plant-based food across the U.S., 42 of the country’s favorite fast food and restaurant chains still don’t offer a plant-based entrée, according to a report released today by The Good Food Institute (GFI). to its menu. Carl’s Jr.’s

Hospitality 149

Hospitality Food Consumer Goods Point of Sale 149

Hot Schedules

MARCH 11, 2021

The Employee Benefits Outlook Post COVID-19. How the pandemic has affected employee benefit trends and expectations in the hospitality industry. In fact, the Annual 2020 Yelp Economic Average report shows that 18,207 new restaurants and food businesses opened nationwide in Q4 2020, down only 4 percent from Q4 2019.

Employee Relations 78

Employee Relations Insurance Recruiting Hospitality 78

Modern Restaurant Management

JANUARY 22, 2021

Golden Chick’s modular restaurant design will feature a drive-thru as well as an area for online order pick-ups in a 1,920-square-foot space. A 1,400-square foot model without interior seating is also currently in development and will be equipped with a drive-thru and walk-up order window. percent over 2019.

Franchise 199

Franchise Franchising 2020 2021 199

Black Box Intelligence

SEPTEMBER 15, 2022

For one: food. Guests mentioned “food” as often for both on-and-off-premise channels. Among reviews for Full-Service restaurants, on-premise food has a rating of 4.0. The mention of “cold” in reviews of off-premise orders resulted in a drop in average star ratings. Yet, the dip in average star rating is substantial.

Fast Casual 40

Fast Casual Point of Sale Front of House Fine Dining 40

Black Box Intelligence

SEPTEMBER 21, 2021

At limited-service restaurants, customers order their food at a counter or drive-thru and pay before eating it. At full-service establishments, customers typically order their food at a table or counter, are served by waitstaff and pay after consuming their meal. fewer FOH employees. Limited-service restaurants.

Fast Casual 89

Fast Casual BOH Fine Dining FOH 89

Modern Restaurant Management

DECEMBER 17, 2020

The 2020 holiday season may not offer the same gatherings, parties and hoopla of years’ past, but diners are making sure it is still filled with amazing food. When it came to ordering take-out, Gen Z led with 28 percent. ” The gift of food. . ” The gift of food. Sales Stumble in November.

2020 166

2020 Point of Sale Consumer Goods Seasonal Menu 166

Modern Restaurant Management

FEBRUARY 27, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the National Restaurant Association's State of the Indusrty Report, food industry pressures, foodservice opportunities, influencer marketing, foot traffic analysis and the dining-out dollar. Food Industry Faces Consumer Pressures.

2020 159

2020 Influencer Point of Sale Food Safety 159

Modern Restaurant Management

DECEMBER 21, 2020

We have also learned that our guests are willing to try new things and have really embraced our touchless ordering system as well as our new takeout offerings. We realized how important transparency and communication were this year, both with our staff and our customers, in order to make everyone feel comfortable and feel safe.

2020 193

2020 Kitchen Safety Food Safety Loyalty Program 193

Modern Restaurant Management

DECEMBER 3, 2020

Wescott was appointed as CFO in September 2019, and after a year of cross functionally working within the company and playing an integral role in the success of the brand in the face of the pandemic, the taco shop has added COO to her title. "ezCater's platform provides effortless online ordering and exceptional customer service."

Franchise 131

Franchise Franchising Catering Online Ordering 131

Modern Restaurant Management

JULY 30, 2021

However, according to a 2019 report from the Federal Reserve Bank, 37 percent of all Americans could not cover an unexpected $400 expense without going into debt. It’s one more way we can show how much we care about our employees. “We are very excited about our partnership with SaverLife. .

Franchise 198

Franchise Franchising Fast Casual Point of Sale 198

EATER

APRIL 20, 2022

Critics say they make food inequity even worse. There are 70 dollar stores, and more than half — 41 — are in my district,” says Cochran-Johnson, who took her oath in 2019. Retailers like dollar stores “may be negatively influencing public safety [and] food availability.”. “I James Leynse/Corbis via Getty Images.

Food Safety 99

Food Safety Food Retail Small Business 99