Black Box Intelligence

SEPTEMBER 21, 2021

These are fast-changing times for all types of restaurants. For our clients, we offer granular data on financials, consumers, customers and workforce, as well as competitive intelligence that they use to benchmark against the competition. Limited-service restaurants. Full-service restaurants.

Fast Casual 89

Fast Casual BOH Fine Dining FOH 89

Black Box Intelligence

SEPTEMBER 16, 2022

Reporting the biggest acceleration in sales were the Full-Service segments. The segment with the largest growth was Fine-Dining, followed by Upscale Casual, and then Casual Dining. . Off-Premise Dining May Play A Bigger Role; But Reviews Paint A Complex Picture . For one: food. rating. .

Fast Casual 68

Fast Casual Point of Sale Front of House Fine Dining 68

EATER

DECEMBER 1, 2023

Illustration by Bea Hayward Once a luxury reserved for posh dinners, fish roe has become the snack du jour at restaurants across the country — and it’s blurring the lines between casual and formal dining Caviar has gone on a journey over the past few years. Bunny’s in Baltimore offers it as an appetizer to fried chicken.

Fast Casual 111

Fast Casual Fine Dining 2008 Pricing 111

Modern Restaurant Management

JULY 20, 2021

Total restaurant visits were down -6 percent in May 2021 compared to May 2019 but were up +23 percent from a year ago, recovering from a -23 percent decline in May 2020. Snack were up this May +8 percent compared to May 2019 and up +3 percent compared to two years ago. Physical service is still valued. Visits at P.M.

2021 190

2021 Guest Recovery Online Ordering Point of Sale 190

Modern Restaurant Management

DECEMBER 4, 2019

In fact, they love it so much that overall restaurant industry sales are projected to reach a record high of $863 billion in 2019. What’s on our collective horizon for the future of dining? Customer-led Ordering and Payment. Customer-led Ordering and Payment. Complete Customer Journey Mapping.

Fast Casual 159

Fast Casual Customer Experience Point of Sale Fine Dining 159

Black Box Intelligence

NOVEMBER 17, 2022

Leading the industry in average check growth during October were casual dining and quick service, while the segments with the smallest increase in check were fine dining and upscale casual. The segments with the weakest 3-year growth remain family dining and casual dining.

Front of House 40

Front of House Fast Casual Back of House Fine Dining 40

Black Box Intelligence

DECEMBER 16, 2022

All industry segments were able to achieve positive same-store sales growth during November when compared to their sales for the same month back in 2019, which undoubtedly is welcome news for the industry. The only segment that was able to post positive 3-year same-store traffic growth during November was Fine Dining.

Fast Casual 40

Fast Casual Point of Sale Front of House Fine Dining 40

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Full-Service Restaurants Hit Hardest by the Crisis. Engaging Customers During COVID-19.

2020 196

2020 Fast Casual Point of Sale Online Ordering 196

Modern Restaurant Management

JANUARY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features a gloomy start to the new year, dining trends for 2020, the importance of discounts, holiday gift card sales results, delivery frustrations, soda curiosity and a consumer culture report. Same-store sales growth for 2019 came in at 0.1

2020 110

2020 Point of Sale Online Ordering Consumer Goods 110

Black Box Intelligence

SEPTEMBER 15, 2022

Reporting the biggest acceleration in sales were the Full-Service segments. The segment with the largest growth was Fine-Dining, followed by Upscale Casual, and then Casual Dining. Even though customers are choosing the off-premise dining option more often, they aren’t necessarily satisfied.

Fast Casual 40

Fast Casual Point of Sale Front of House Fine Dining 40

7 Shifts

AUGUST 27, 2020

Your core values are the everyday standards set for your employees, whether they’re serving customers or working together as a team. This should include both behavior towards customers and colleagues. Need a hand creating your restaurant’s core values?

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

DECEMBER 21, 2020

From the very beginning we worked to attract loyal guests seeking an authentic, family dining experience. With restaurant dining rooms closing unexpectedly and inconsistently from market to market, the industry realized the ability to communicate frequently and rapidly to their customers is critical. Shasta, California.

2020 180

2020 Online Ordering Fast Casual Cash Management 180

The Restaurant Times

SEPTEMBER 22, 2021

Firstly, they allow restaurants to deliver straight to customers at home. According to a report by RedSeer Management Consulting, cloud kitchens are set to be a $2 billion industry in India by 2024, up from $400 million in 2019. Before Covid-19, there was a distinct divide between delivery centric focussed and dine-in brands.

Fine Dining 52

Fine Dining Fast Casual Customer Experience Online Ordering 52

Modern Restaurant Management

JUNE 18, 2020

According to the latest report from Tripadvisor , which outlinines the road to recovery for the travel and dining industry, restaurants are showing the first signs of recovery, leading the way for hospitality businesses. Around one in six (16 percent) will avoid dine-in experiences altogether in favor of delivery or take-out.

2020 184

2020 Guest Recovery Kitchen Safety Online Ordering 184

Modern Restaurant Management

FEBRUARY 27, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the National Restaurant Association's State of the Indusrty Report, food industry pressures, foodservice opportunities, influencer marketing, foot traffic analysis and the dining-out dollar. 2020 State of the Restaurant Industry.

2020 192

2020 Influencer Point of Sale Food Safety 192

EATER

MAY 2, 2023

Why restaurants — and customers — are signing on for memberships and subscriptions I have too many subscriptions. in 2019), including streaming and retail, amounting to over $200/month. trillion subscription market , as financial services company UBS predicts the market will be by 2025. subscriptions (up from 4.2 per month, P.F.

Loyalty Program 86

Loyalty Program Social Media Customer Service 2022 86

Apicbase

SEPTEMBER 23, 2022

You may not have noticed, but some brilliant restaurant chains and franchises are shaking up the dining culture of the Nordic countries, both with new concepts and by revamping old ones. The level of quality, service and innovation is high. These restaurants are scaling fast, and quite often venture far beyond their country of origin.

Fast Casual 52

Fast Casual Casual Franchise Franchising 52

Restaurant Clicks

OCTOBER 23, 2021

city, with neighborhood pizza spots, fine-dining classic Italian, and even pizza food trucks serving up numerous styles of fabulous pies. Located in Charlotte’s second ward, Capishe: Real Italian Kitchen won Charlotte Business Journal’s recognition as one of the best new restaurants in town in 2019.

Seasonal Menu 123

Seasonal Menu Fine Dining Online Ordering Fast Casual 123

Modern Restaurant Management

DECEMBER 17, 2020

” The survey, conducted by Untold Insights on behalf of Oracle Food and Beverage, polled 502 consumers in the United States in November 2020 about their dining and gifting plans for the holiday season. 22 percent of customers are looking to buy restaurant merchandise. percentage points compared to the same month in 2019.

2020 167

2020 Point of Sale Seasonal Menu Consumer Goods 167

The Restaurant Times

FEBRUARY 14, 2022

Year over year, restaurant delivery sales increased by 46% in 2019. Due to the frequent closure of dine-in restaurants in Delhi due to pandemic restrictions in the last two years, cloud kitchens – delivery-only restaurants – have sprung up all over the city. Location and visibility are crucial for dine-in businesses.

Fast Casual 52

Fast Casual Fine Dining Food Supply Food Truck 52

EATER

OCTOBER 26, 2021

How to go all-out on at least one meal in the tasting-menu capital of the world Fine dining has had a tough go in recent years. Instead, they began looking to street stalls, pubs, and casual bistros for culinary inspiration. This style of dining remains poignantly relevant here. Today the city of just 1.6 Monica Burton.

Fine Dining 99

Fine Dining Seasonal Menu Book Hotels 99

Modern Restaurant Management

OCTOBER 16, 2019

“Fast food options usually fall into two buckets: fast, healthy, and unaffordable, or fast, unhealthy, and affordable and nothing in between. Combining our backgrounds in tech, automation, and culinary fine dining, we knew we could fill this void to give more people access to healthy, high-quality food.”

Food Truck 126

Food Truck Customer Service Customer Experience Dietary Restrictions 126

Black Box Intelligence

SEPTEMBER 13, 2021

With delivery and drive-thru, you can serve those customers you have to turn away because your dining area is too packed. They’re getting as many sales as they can per customer and per employee. Learn what your guests are saying, so you can address their pain points and improve overall service. Average Check.

Guest Recovery 80

Guest Recovery Point of Sale 2021 Fast Casual 80

Modern Restaurant Management

NOVEMBER 1, 2019

We now want to bring this elevated experience to our customers across our footprint." Leveraging TZG’s deep experience and Pieology’s strategy and high-quality product offering, we’ll be able to create a unique market entry experience for our local customers and bring make your own pizza to life across China.”

Franchise 87

Franchise Franchising Fast Casual Point of Sale 87

Modern Restaurant Management

MARCH 24, 2020

Brands, Mount Franklin Foods, US Foods, Melt Shop, FoodMaven, Nathan's Famous, Island's Fine Burgers & Drinks, Checkers & Rally’s, Lineage Logistics and Minnow. The transaction marks the addition of the first fast-casual concept to Yum! National Restaurant Association Show Canceled. Brands, Inc.

Food Supply 102

Food Supply Kitchen Safety Cash Management Food Safety 102

Modern Restaurant Management

AUGUST 16, 2021

This edition of MRM Research Roundup features the latest facts and figures of restaurant operations, the state of business dining, and the mid-year gift card report. Quick service restaurants (QSRs), representing 81 percent of restaurant visits in the U.S., “Commercial restaurants overall remain below 2019 traffic levels.

2021 180

2021 Guest Recovery 2019 Loyalty Program 180

Modern Restaurant Management

DECEMBER 4, 2020

There’s just not the same amount of volume in takeout as there is in in-person dining.” Additionally, the results indicate that the negative effect of COVID-19 was smaller for fast-food restaurants compared to full-service establishments. Upscale/fine-dining restaurants. Shopping malls.

Loyalty Program 146

Loyalty Program Fast Casual Online Ordering Consumer Goods 146

Modern Restaurant Management

FEBRUARY 17, 2021

This edition of MRM Research Roundup features news of restaurant resiliency, dining trends in Canada, restaurant salaries across the U.S. It offers insights into customer expectations to help restaurant brands navigate through what continues to be an uncertain consumer climate. Restaurant Resiliency. ” What Feeds Us. .

2021 190

2021 Mobile Ordering Loyalty Program Download 190

Modern Restaurant Management

FEBRUARY 18, 2020

Restaurants will adopt mobile-first hardware architectures and API-connected software platforms that can be unified at every digital touchpoint, from order taking at POS or self-service, to food prep in smart kitchens, to service in-house, and finally delivery to in-restaurant tables or the customer’s front door.

Mobile Ordering 216

Mobile Ordering Front of House Fast Casual Customer Service 216

Modern Restaurant Management

JANUARY 15, 2021

This edition of MRM Research Roundup features restaurant industry year-end totals, how restaurant labor is evolving, fast-food brand intimacy and top cities for locavores. In April, the segment’s customer transactions declined by -70 percent compared to year ago, and improved its declines to -30 percent in December.

2021 169

2021 Fast Casual Fine Dining Point of Sale 169

Modern Restaurant Management

JULY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the rise of eCommerce, economic impact, dining during COVID and hot dog insights. Yelp’s diners seated data shows significantly more people are dining-in at restaurants. Yelp's Economic Impact Report. Diners are Ready, but Concerned.

2020 180

2020 Travel Food Safety Consumer Goods 180

Modern Restaurant Management

NOVEMBER 2, 2021

The new restaurants — as well as upgrades to existing locations — will adapt the company’s new, modern, and inviting “Fresh Forward” design and meet the needs of today’s consumer with comfortable guest indoor dining spaces as well as numerous delivery and order ahead options, with a strong digital first strategy.

Franchise 180

Franchise Franchising Leadership Beverage 180

Modern Restaurant Management

MAY 17, 2021

Neighborhood bars and Fine Dining channels are attracting higher spend post-COVID-19, however CGA On Premise visitors are likely to stay local and seek experiences in the next 12 months. Local Restaurants Leading the Return Over Casual Dining Chains. Casual Dining Chains come in #2 with 52 percent likely to visit.

2021 202

2021 Consumer Goods Small Business Fine Dining 202

Modern Restaurant Management

AUGUST 11, 2021

“We’ve fine-tuned our recipe for growth at Dave’s Hot Chicken and our strong performance so far in 2021 is proof,” said Swenson. We’ve really set ourselves apart as the hottest fast-casual brand out there right now, and there’s no question about it based on the numbers.” and Canada. .

Franchise 180

Franchise Franchising Fast Casual Sports 180

KaTom

JUNE 15, 2020

It started when UNC post-doctoral student Ron Graff, a native of Ontario whose family owned a pair of eateries there, got himself a custom-built brick oven. Start with the Picnic Deviled Eggs, which are finished with paprika and pickled shallot and secured to the plate when you dine in with a little dollop of the yolk mixture.

Food Truck 78

Food Truck Seasonal Menu Front of House Back of House 78

Modern Restaurant Management

MARCH 3, 2023

." Pandemic Pivots Become Permanent The temporary "pivots" developed during the pandemic — expanded delivery services, outdoor dining options, to-go alcohol offerings, and investments in technology — are the foundation of the industry's "new normal."

2023 204

2023 2022 Consumer Goods Point of Sale 204

Modern Restaurant Management

DECEMBER 6, 2019

In the restaurant industry, several food safety and operational issues are consistent issues across restaurants, no matter if they are fine dining, casual dining, fast casual, or quick service restaurants. Utilize a checklist to ensure each item is cleaned and returned to pre-service condition.

Food Safety 147

Food Safety Catering Fast Casual Food 147