Remove 2009 Remove Customer Experience Remove Social Media
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Why Starbucks Doesn’t Hit Like It Used To

EATER

Beata Zawrzel/NurPhoto via Getty Images New CEO Brian Niccol is hoping customers will fall back in love with the coffee chain. Starbucks had its moment in the sun, but at some point along the way, it lost touch with what its customers were actually looking for. Here’s why they fell out of love in the first place.

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LSM in Action: A Restaurant Brand’s Secret Weapon

Modern Restaurant Management

Ray Kroc, McDonald’s Founder/Fast Food Innovator, said it best, “Look after the customer and the business will take care of itself.” You have to be able to adapt, evolve and ignite areas of the business with customers always being at the forefront of decisions being made. ” This business is all about people.

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How Fast-Food Apps Took Over The Drive-Thru

EATER

Photoillustration by Lille Allen; see below for full credits Every major fast-food chain, it seems, now has its own app promising deals, discounts, and a better diner experience overall. All of them promise a seamless experience to the fast-food customer. But whats the cost of convenience? He wants the path of least resistance.

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9 Important Hospitality Sales and Marketing Tips

Social Hospitality: Restaurants

In a world driven by social media and online search, sales tactics are essential to generate revenue. From 2009 to 2017, gross bookings in U.S. Create Special Offers for Customers. If you’re in the middle of a low period, you compete for the small target audience of customers with all other businesses in the region.

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MRM Research Roundup: Mid-April 2020 Edition

Modern Restaurant Management

The sharp decline in sales has reached all restaurant dayparts as regular daily routines got upended by the social distancing guidelines. Engaging Customers During COVID-19. Consumers prefer an easy experience when they do choose to order food or buy products or services online. All Day Parts Suffering.

2020 491
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Face Pay Network, Restaurant of the Future and The Main Course

Modern Restaurant Management

Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. Additional Panelists include: Ryan Volberg – SVP and GM, PAR Restaurant Solutions Group. US Foods Holding Corp.

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9 Important Hospitality Sales and Marketing Tips

Social Hospitality: Restaurants

In a world driven by social media and online search, sales tactics are essential to generate revenue. From 2009 to 2017, gross bookings in U.S. Create Special Offers for Customers If it’s the peak of the season, you compete with all local restaurants and hotels. hotels grew to $185 billion from $116 billion.