Modern Restaurant Management

DECEMBER 5, 2022

Contactless payment solutions drive operators’ revenue and elevate customer experiences, but how can the technology set restaurants up for long-term success? Contactless solutions have become a tool to ensure the survival of many businesses over the past three years. Thinking Long Term When Evaluating Restaurant Technologies.

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Loyalty Program Mobile Ordering Employee Relations Customer Experience 563

7 Shifts

NOVEMBER 25, 2024

As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. However, productivity is more easily trained than managed. Many restaurant operators juggle multiple locations, and adding managers adds another link in the chain of command to manage.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

Modern Restaurant Management

MARCH 30, 2021

The newly proposed restaurant tipping regulations soon to be implemented by the U.S. Labor Department have sparked sharp contrasts among restaurants and industry labor advocates alike. The National Restaurant Association praised the regulations as “a victory for the restaurant industry and its workers.”

Tip Distribution 520

Tip Distribution Front of House Technology Back of House 520

ChowNow

FEBRUARY 13, 2025

Most of the restaurant technology tools operators use every day were first introduced years ago, but it wasnt until the 2020 Tech Boom, brought on by COVID-19, that widespread adoption became essential. We then recommend the best companies in each sector so you find the right solutions for your business. Consider your budget.

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2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

APRIL 2, 2021

Employee engagement – specifically increasing engagement to reduce turnover rates – is a frequently discussed topic that concerns businesses in all industries. However, when it comes to the restaurant industry, employee turnover is all too common for most operators. Evaluate Your Hiring Strategy.

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Loyalty Program Small Business Hiring Customer Service 521

Modern Restaurant Management

AUGUST 27, 2024

Operating a restaurant is not easy. By the time you manage inventory, staffing, customer demand and narrow profit margins, the last thing you want to think about is the IRS. However, neglecting these obligations can not only put your restaurant in jeopardy, but expose you to personal liability for certain unpaid taxes.

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Audits Cash Management Point of Sale Document 470

7 Shifts

NOVEMBER 15, 2024

Hiring the right people can make or break your business. After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. In this article: What strategies do you use to motivate and engage your restaurant employees?

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Leadership Management Management Operations 195

7 Shifts

NOVEMBER 15, 2024

Hiring the right wait staff is one of the most critical decisions for any restaurant owner. Your waiters and waitresses are the face of your establishment, shaping the customer experience and directly impacting revenue. According to 51% of restaurant operators, staffing is one of the top challenges to success.

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Hiring Dietary Restrictions Customer Service Customer Experience 195

Modern Restaurant Management

MAY 4, 2021

While careful labor management has always been an important part of controlling prime costs in the restaurant industry, operators should be looking toward better ways to manage labor costs with competition for labor increasing and a potential minimum wage increase on the horizon. Here’s why. Smart Scheduling Assistance.

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ChowNow

APRIL 11, 2025

Tablets are everywhere in restaurants these days, and with good reason. Their sleek design and intuitive user interface make them a natural fit for a modern restaurants day-to-day operations. But heres the thing: just handing your employees a tablet and hoping for the best doesnt work.

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Front of House Allergens Online Ordering Back of House 195

Modern Restaurant Management

NOVEMBER 1, 2021

If you're struggling to staff your restaurants, know that your operation isn't alone. is facing a critical labor shortage, particularly hourly restaurant and hospitality workers. "The Workers have left the restaurant industry to find work elsewhere, not collect unemployment.

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Front of House Fast Casual Dine-in POS 520

ChowNow

APRIL 4, 2025

When someone searches for your restaurant online, what do they see? Whether you like it or not, your restaurants online reputation is shaping first impressions long before a guest walks through your doors or even places an order. What is Online Reputation Management and Why Does it Matter?

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Management Management Social Media Online Ordering 195

Modern Restaurant Management

OCTOBER 6, 2023

IoT has become an indispensable tech solution for the restaurant industry. Integrating IoT devices and connectivity drives efficiency, enhances food safety, mitigates risks, increases transparency, reduces waste, and provides many other benefits for restaurants. Improving transparency and traceability across the supply chain.

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Modern Restaurant Management

AUGUST 12, 2020

With more than 23,000 closures since March, restaurants are one of the industries hardest hit by COVID-19, according to the Yelp Local Economic Impact Report. To help offset all of this, some restaurants have implemented COVID-19 surcharges, either by raising menu prices or adding a fee to the total bill.

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Social Media Customer Experience Pricing Website Management 520

Modern Restaurant Management

SEPTEMBER 3, 2024

Behind the success of a restaurant — regardless of size — is delicious food, great service and seamless experiences across every touchpoint. The right restaurant technology is essential to make it all happen. These businesses play a crucial role in the restaurant industry's foundation and growth.

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Loyalty Program POS Online Ordering Customer Experience 458

7 Shifts

DECEMBER 18, 2023

The role of a restaurant manager is always in motion. But there are several different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews showing your business's health. That’s where task management software comes in.

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Management Management Email Marketing Point of Sale 397

Modern Restaurant Management

JUNE 12, 2024

Have you completed a small business checkup at your restaurant lately? If not, you might be overlooking ways to improve your eatery’s financial health and learn to thrive in this challenging economic climate. “Sales in the restaurant business or notoriously volatile,” Johnston said.

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Cash Management Equipment Small Business Magazine 493

Modern Restaurant Management

NOVEMBER 29, 2022

Here’s an important – but often overlooked – truth for the restaurant industry: To make your customers to feel valued and appreciated, you must get their orders right! All too often, restaurants are fumbling on that basic principle. Why is order accuracy so important for a restaurant? Shift that mindset.

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Ordering Employee Relations Online Ordering Customer Service 562

7 Shifts

OCTOBER 22, 2024

Nowadays, running a successful restaurant takes more than great food and good service. With 90% of diners checking a restaurant online before visiting, you also need a strong online presence to attract and boost reservations. Let’s explore 26 proven online marketing strategies to help your restaurant thrive.

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Book Marketing Email Marketing Social Media 195

7 Shifts

SEPTEMBER 10, 2021

Tipping practices are in constant conversation in the restaurant industry. There have been a number of ways in which restaurant owners have tried to create a more equitable system for employees to earn consistent, fair wages to improve retention. What is tip pooling? Benefits of tip pooling.

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Tip Distribution Management Management Back of House 370

Modern Restaurant Management

MAY 21, 2021

A restaurant is only as good as the team behind the scenes. As an owner or manager, you’re already well aware that your team and your customers are the lifeblood of your enterprise. Considering your customers as part of your team may be an even more constructive approach. Create Emotional Bonds.

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Social Media Customer Experience Email Marketing Online Ordering 508

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. Those priorities include increased marketing and sales efforts alongside new benefits and programs to attract and retain staff.

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Franchise Franchising 2024 Mobile Ordering 221

ChowNow

JUNE 12, 2025

Knowing how to cost a dish is one of those “absolutely must-have” skill sets for restaurant owners. It’s the foundation of knowing your actual food cost. When done correctly, dish costing helps you control food costs, reduce food waste, and price items in a way that supports your restaurant’s financial health without alienating guests.

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Operations Food Supply Seasonal Menu Pricing 195

7 Shifts

NOVEMBER 15, 2024

Finding a well-rounded bar manager can be the determining factor in the success of your business. They play a big role in overseeing your inventory and attending to customer complaints. In this article: How do you handle inventory management to keep the bar always adequately stocked? what did you do?

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Modern Restaurant Management

OCTOBER 1, 2021

Controlling a restaurant kitchen’s inventory is a key to proper restaurant management and can help avoid wasting food and space. When it comes to your livelihood, any gaps in inventory are more than mere annoyances — they could be hurting your ability to make a profit. Why Inventory Management Matters.

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Inventory Management Management Waste 493

Modern Restaurant Management

OCTOBER 10, 2024

Attracting and retaining top talent is a widespread restaurant industry challenge. Drawing from his experience working with organizations and QSR brands, Larrier shares practical tips for strategically leveraging workforce education to gain a competitive edge and provide a key benefit for workers. But what do they truly want?

Education 221

Education Loyalty Program Leadership Customer Service 221

Modern Restaurant Management

JUNE 8, 2020

Restaurants owners across the country are cleaning, sanitizing, and organizing in preparation for reopening in the post-COVID-19 era. states are continuing to mandate complete restaurant dining room shut-downs, the majority of them are engaging in either regional or complete reopenings. However, it won’t be business as usual.

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FOH BOH Employee Relations Food Safety 507

Modern Restaurant Management

SEPTEMBER 7, 2021

Every restaurant owner, operator, and manager are currently asking themselves: how do I hire restaurant employees in today’s labor market? The Restaurant Labor Shortage. The restaurant industry is back to busy, with full indoor capacity and a dining public eager to eat out.

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Hiring Front of House Recruiting Back of House 520

Modern Restaurant Management

JULY 27, 2022

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders to give us their insights into how the industry has been doing so far this year and where they feel it's going. " – Paul Westra, Managing Director of Restaurants Investments Research at Capital One Commercial Bank.

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2022 Customer Service Fast Casual Food Safety 450

Modern Restaurant Management

APRIL 29, 2021

While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions. And the situation isn’t likely to improve soon as more competition in the battle for talent is anticipated. March restaurant sale surged 36 percent year-over-year and nearly reached 2019 levels.

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Fast Casual Hiring Front of House Online Ordering 553

7 Shifts

MARCH 28, 2023

As of last week, there are now more than 1 million restaurant pros using 7shifts! That means 1 in every 15 restaurant workers in the U.S. relies on 7shifts to stay better connected to their team, manage their work schedules, and get paid. And restaurant workers have spoken. Staff at gusto!

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Hiring Hospitality Management Management 370

Modern Restaurant Management

NOVEMBER 3, 2020

Beyond the proven existential economic threat of COVID-19, restaurant owners and operators are facing uphill-battle challenges to their defining characteristic, accessibility. Here are three ways that digitizing menus can help improve accessibility. Think about it. Modernizing menus by digitizing them is a great place to start.

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Front of House Certification Back of House Menu 547

Modern Restaurant Management

MARCH 11, 2025

"The pandemic forced the restaurant industry to evolve – or disappear. " As we mark the fifth anniversary, MRM magazine surveyed restaurant insiders about the pandemic’s lasting impact on their businesses and the industry. ." It wasn’t just about survival; it was about reinvention.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

NOVEMBER 16, 2020

Not too long ago, the restaurant storefront and menu helped to attract customers, but now an online presence is more important than ever. The battle for visibility is no longer in your street presence but in web search results. So how do you optimize your online presence and dominate local search results? Your schedule.

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SEO Website Management Online Ordering Information 537

The Rail

DECEMBER 2, 2024

By Kateryna Reshetilo, Contributor Are you a restaurant owner looking for ways to keep up with the fast-changing demands of your customers? Today, more than ever, restaurants are turning to custom-built apps to improve convenience, streamline operations, and foster customer loyalty. If so, you’re not alone.

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Delivery Loyalty Program Food Food Order 147

Modern Restaurant Management

MAY 19, 2021

QSRs entered 2021 looking much different than they did a year ago, after having made significant and creative changes to their business models in the wake of the pandemic. According to the National Restaurant Association (NRA), about two-thirds of restaurant meals are now consumed off-premises. Adaptation was key to survival.

Mobile Ordering 492

Mobile Ordering Technology Online Ordering Customer Service 492

Modern Restaurant Management

DECEMBER 6, 2021

Inflation can cause an increase in costs for those in the restaurant industry. We’ve come up with several tips that can help save your business money while improving it at the same time: Use technology to reduce labor costs : Through online management systems, waitlist kiosks, and QR codes that lead to your menu or website.

Loyalty Program 493

Loyalty Program Insurance Website Management Customer Experience 493