Modern Restaurant Management

DECEMBER 16, 2022

During the pandemic, quick-service restaurants (QSRs) were forced to innovate if they wanted to succeed. Contactless payments started as a safety precaution for many quick-service restaurants (QSRs) – allowing them to offer a curbside service that kept patrons out of the dining room. Why Curbside Isn’t Going Anywhere.

Customer Service 563

Customer Service Customer Experience Consumer Goods Food Safety 563

Modern Restaurant Management

JANUARY 21, 2020

The idea of using social media marketing to attract customers, all the while managing inventory and payroll, can be exhausting. Checking into restaurants, tagging beautiful platings, and sharing their experiences with friends and family. First Steps for Your Restaurant Social Media. youvegottotrythisplace #amazingfood.

Social Media 613

Social Media Marketing 2020 2019 613

Modern Restaurant Management

JULY 26, 2021

According to NPD Group data, takeout and delivery orders have increased dramatically, with takeout jumping from 18 percent to 60 percent within the FSR segment from 2019 to 2020. As most states continue to loosen capacity restrictions for restaurants, both restaurateurs and diners alike are adjusting to the evolving guidelines.

Guest Recovery 508

Guest Recovery Mobile Ordering Kitchen Safety Consumer Goods 508

Modern Restaurant Management

JANUARY 18, 2021

Undoubtedly, one of the most affected industries as a result of the COVID-19 pandemic was the restaurant industry. As the world quickly came to a screeching halt in the early months of 2020, restaurants quickly accelerated an already existing shift towards digitalization to adapt to customers' new safety and priorities.

Loyalty Program 508

Loyalty Program Mobile Ordering Online Ordering Customer Experience 508

Modern Restaurant Management

DECEMBER 5, 2022

Contactless payment solutions drive operators’ revenue and elevate customer experiences, but how can the technology set restaurants up for long-term success? The restaurant industry has perhaps seen higher adoption rates of this technology than any other industry.

Mobile Ordering 563

Mobile Ordering Loyalty Program Employee Relations Customer Experience 563

Modern Restaurant Management

MARCH 26, 2021

The last year has had a profound impact on both restaurant operations and customer preferences, resulting in permanent changes. The impact of the global pandemic has fast-tracked the restaurant industry's need for digital ordering, particularly for off-premises dining options. million users of food delivery apps in the U.S.,

Ordering 566

Ordering Mobile Ordering Online Ordering Email Marketing 566

Modern Restaurant Management

MAY 17, 2022

Customer engagement is guaranteed to increase as customers interact with your restaurant through a dedicated mobile app or QR code system. Mobile apps and QR codes provide targeted messages and unique promotions to customers, which helps create brand awareness and makes your restaurant a household name in the community.

Marketing 530

Marketing Mobile Ordering Online Ordering Customer Experience 530

Modern Restaurant Management

FEBRUARY 11, 2021

Mobile orders were expected to drive $38 billion in restaurant revenue in 2020. And more than 50 percent of consumers with restaurant apps use them at least once a week. Evolve to Meet New Customer Expectations. It’s estimated that millennial spending power in 2020 reached $2.5 Dining/fast food/take out.

Mobile Ordering 493

Mobile Ordering Online Ordering Ordering Customer Experience 493

Modern Restaurant Management

APRIL 10, 2024

Restaurant operators have faced stiff headwinds since 2020, with a near-constant swirl of inflation, supply chain and labor challenges. But if last year was any indicator, restaurant operators are on the road to relief in 2024. In 2024, we expect these trends to shape the restaurant sector. Coffee in 2023.

2023 492

2023 Point of Sale Loyalty Program 2024 492

Modern Restaurant Management

SEPTEMBER 27, 2021

In February of 2020, the restaurant industry was on a long, slow march toward digital sales growth. In March of 2020, the world changed. Restaurant brands, from the largest Quick Service Restaurants (QSRs) to the smallest neighborhood fine dining experiences, were caught in varying degrees of flat footedness.

Mobile Ordering 496

Mobile Ordering Email Marketing Online Ordering Website Management 496

Modern Restaurant Management

SEPTEMBER 24, 2020

Off-premise dining was already on-trend in the restaurant industry well before COVID-19. According to Morgan Stanley estimates, online delivery is set to grow from $260 billion in 2017 to $325 billion in 2020 – and possibly $470 billion by 2025. Delight Your Customers. Deliver a Great Experience.

Coupons 596

Coupons Social Media Online Ordering Customer Experience 596

Modern Restaurant Management

DECEMBER 22, 2020

Like many fellow restaurant groups, this year has been challenging for a variety of departments at Sonny’s BBQ, due to the impact of COVID-19. On a consumer level, our ability to identify emerging consumer needs this year has helped us evolve our brand messaging and ability to create unique consumer experiences. We created a ?live

Hospitality 493

Hospitality Food Safety Customer Experience Online Ordering 493

Modern Restaurant Management

DECEMBER 20, 2021

The COVID-19 pandemic has brought endless changes to the restaurant industry, but perhaps the most significant has been the rise of the contactless dining experience. The pandemic forced restaurants to adapt to not only a new, leaner business model but also to new consumer behavior. A good mobile experience.

Mobile Ordering 568

Mobile Ordering Online Ordering Consumer Goods Customer Experience 568

Modern Restaurant Management

MARCH 6, 2020

2019 was the year of convenience in the restaurant business. Online ordering, curbside to-go, self-ordering kiosks, and third-party delivery services dominated the restaurant landscape; these trends were so predominant that you'd now be hard-pressed to find a restaurant that doesn't offer at least one of these services.

2020 515

2020 Coaching Front of House Customer Service 515

Modern Restaurant Management

AUGUST 12, 2021

In the beginning of 2020, no one could have predicted where the restaurant and quick service restaurant (QSR) industry would be today. Four Tech Solutions to Improve Guest and Employee Experiences. Drive-thru usage increased more than 150 percent for some QSRs since Covid-19 began, according to Xenial data.

Employee Relations 493

Employee Relations Customer Experience Customer Service Online Ordering 493

Modern Restaurant Management

FEBRUARY 11, 2020

Restaurants, cafés and hotels are offering premium tea service – and profiting – in 2020. Businesses in the restaurant, café and hotel sector are looking to elevate their tea game in 2020. The Trend Toward Premium Tea. An Alternative to Coffee, Carbonated Beverages and Alcohol.

Fine Dining 576

Fine Dining Hotels Consumer Goods Beverage 576

Modern Restaurant Management

APRIL 29, 2020

Although we live in a digital world, many restaurants feel an understandable reluctance when it comes to adopting new technology. But as we enter 2020, it’s important to recognize how digital technology drives our society and its major impact on consumer reactions and ordering habits. Enhance the Wait Experience.

Seasonal Menu 515

Seasonal Menu Customer Experience Customer Service Food Order 515

Modern Restaurant Management

DECEMBER 21, 2020

The business lessons learned during pandemic are still evolving as restaurant executives look forward to the end of this tumultuous year. Indeed, what the restaurant industry thought was on the horizon for 2025 will be implemented in 2021. Customers will seek restaurant experiences that offer the least human interaction.

2021 553

2021 Technology Food Supply Food Safety 553

Modern Restaurant Management

OCTOBER 26, 2021

There’s no denying consumer behavior has fundamentally shifted over the last couple of years, and it’s transformed the landscape of the restaurant industry along with it. Most notably is the shift to mobile and the way in which consumers patronize their favorite restaurants. Owning the End-to-End Experience.

Mobile Ordering 546

Mobile Ordering Download Customer Experience Delivery 546

ChowNow

FEBRUARY 28, 2025

Youre delivering a great dining experience, yet foot traffic remains inconsistent, online engagement is low, and new customers arent coming in as often as youd like. The problem isnt your food or serviceits visibility and customer engagementand were going to help you fix that. Optimize your Google Business Profile.

2025 195

2025 Email Marketing Social Media Loyalty Program 195

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. The report analyzed data from more than 30,000 QSR restaurants that generated a total of 4.5 billion transactions and $67 billion in sales in 2024.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

JUNE 10, 2020

In the restaurant business, this also means a dip in sales, but restaurateurs are mostly undaunted. It’s the perfect slow-down to tweak recipes and menus, do some deep cleaning, or consider fresh ways to change up the customer dining experience. One thing is for sure—the industry was not prepared for a pandemic.

Outdoor 553

Outdoor Seating Customer Service Small Business 553

Modern Restaurant Management

FEBRUARY 1, 2022

Since the first panic-inducing months of the pandemic in 2020, the restaurant industry has proven to be far more resilient than people would have expected. When you aren’t a 100+ national restaurant chain with ample technology, infrastructure, and advertising dollars, you might wonder how you can compete for hearts and mouths.

Fast Casual 493

Fast Casual Dine-in Casual 2022 493

ChowNow

FEBRUARY 13, 2025

Most of the restaurant technology tools operators use every day were first introduced years ago, but it wasnt until the 2020 Tech Boom, brought on by COVID-19, that widespread adoption became essential. But first, lets look at how to choose the right technology for your restaurant. Can it increase sales or customer retention?

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

JANUARY 22, 2021

Marketing a restaurant looks completely different today than it did heading into 2020. The pandemic forced restaurants to completely transform how they operate, which naturally impacts how they interact with consumers. The privacy landscape underwent numerous changes in 2020 and will continue to evolve into 2021.

Marketing 508

Marketing Email Marketing Loyalty Program Point of Sale 508

Modern Restaurant Management

JANUARY 4, 2021

2020 was difficult for everyone, and the restaurant industry wasn’t spared. With millions out of work and nearly 100,000 restaurants closing, the industry took a hard hit. Now the question was how to keep those repeat customers. Focus on Customer Service and Personalized Experiences.

Advertising 520

Advertising 2021 Small Business Customer Service 520

Modern Restaurant Management

JUNE 30, 2021

There is no doubt that 2020 was a transformative year for the restaurant industry. It quickly became obvious that the brands best able to respond to the challenges posed by COVID restrictions and customer behavior changes were those with a strong digital foundation. Data-Driven Personalization. Delivery Reimagined.

Loyalty Program 508

Loyalty Program Mobile Ordering Kitchen Safety Customer Service 508

ChowNow

MARCH 13, 2025

Managing delivery orders shouldnt feel like running an obstacle course, but for many restaurant operators, thats exactly what it is. Lets explore why restaurant operators need a better way to handle deliveryand how the right technology can make all the difference. Lets break down why managing them all at once is so frustrating.

Delivery 195

Delivery Food Food Order Customer Service 195

Modern Restaurant Management

JANUARY 19, 2021

Creating an entire restaurant, after all, is a massive undertaking, even when not in the middle of an industry-wrecking pandemic. Welcome to the age of virtual restaurants. The premise for a virtual restaurant is simple. Early in 2020, the internet roared “ Fake Pizza ! The model is not without its perils.

Front of House 530

Front of House Online Ordering Food Order Small Business 530

Modern Restaurant Management

DECEMBER 17, 2021

Customer-centric. Customer experience management. If you’ve worked in the restaurant industry over the past decade, chances are you’ve heard these buzzwords championed as top business priorities and guiding principles for success. More often than not happier workers usually lead to happier customers.

Loyalty Program 471

Loyalty Program Customer Experience Mobile Ordering Customer Service 471

Culinary Cues

MARCH 16, 2025

Think back to March of 2020. Restaurants didnt know how to react. How can we stay in business when customers have no interest in leaving their homes? Eventually we figured it out (to some degree) but in the process lost an enormous number of restaurants from 2020 2023. Do you remember what it was like?

Food Supply 232

Food Supply Customer Service Delivery Recruiting 232

Modern Restaurant Management

NOVEMBER 23, 2021

Restaurant operators are now looking for solutions to retain customers as colder weather and economic conditions threaten their bottom line. Customers now expect more than a simple rewards program or general mailing list. Enhancing the In-Person Experience.

Loyalty Program 474

Loyalty Program Email Marketing Customer Experience Seasonal Menu 474

Modern Restaurant Management

DECEMBER 14, 2021

While restaurants continue to mitigate impacts caused by COVID-19, many have pivoted and found new ways to redefine the dining experience. Here's a summary of what to expect and what restaurants can do to stay ahead. percent from 2020, according to the National Restaurant Association.

2022 508

2022 Employee Relations Outdoor Dine-in 508

Modern Restaurant Management

JANUARY 13, 2021

The old nursery rhyme, “Jack be nimble, Jack be quick” could sum up the actions of successful restaurant operators in 2020. “A new audience arose during COVID, who recognize the value of delivery/takeaway from their local restaurant or favorite chain. .”

2021 488

2021 Consumer Goods Fast Casual Loyalty Program 488

Modern Restaurant Management

DECEMBER 9, 2020

The New York Times has a theory on the popularity of curbside pickup : people miss going to restaurants and stores. Restaurants across the country are adding and expanding their curbside services out of necessity, and consumers have started using them more, also out of necessity. There is no physical contact with customers whatsoever.

Email Marketing 533

Email Marketing Online Ordering Food Safety Customer Service 533

Modern Restaurant Management

DECEMBER 4, 2023

Not much sours a customer’s perception of a restaurant as fast as unwieldy lines and long waits. As a result, the potential customer who just walked in also knows what to expect, automatically putting them at ease.

Customer Experience 506

Customer Experience Customer Service Technology Communication 506

Modern Restaurant Management

NOVEMBER 4, 2021

The restaurant industry has undergone a massive upheaval as a result of the pandemic. As consumer options and demand shifted, businesses were forced to adapt and prioritize new technologies and alternate ordering experiences that would allow them to deliver on customer expectations. Feeding Consumer APPetites.

Mobile Ordering 508

Mobile Ordering Marketing Menu Fast Casual 508