Modern Restaurant Management

SEPTEMBER 21, 2020

In a typical month, we used to help restaurants seat over four million diners. Instead of panicking about the unexpected roadblock, he calmly embraced having to take a detour because he knew his final destination hadn’t changed. They knew Yelp could do more than just help them seat diners.

Front of House 488

Front of House 2009 Reservations Website Management 488

Modern Restaurant Management

MARCH 31, 2021

Smart business owners who find inexpensive, creative ways to anticipate and fulfill customers’ needs will stand out through COVID-19 and beyond. If possible, restaurants should consider expanding into casual and comfortable outdoor seating arrangements that can feature a more pre-pandemic feel. Safety and Normalcy.

Customer Service 474

Customer Service Online Ordering Customer Experience Hospitality 474

Modern Restaurant Management

JUNE 7, 2021

During shut-downs, many restaurants were forced to move operations to carry-out and delivery only, but as the world begins to reopen, restaurants will need to figure out how to rebuild customer confidence around indoor dining operations. Although not as great, the risk of surface transmissions is still present. Service counter.

Kitchen Safety 531

Kitchen Safety Customer Service Customer Experience Dine-in 531

Modern Restaurant Management

JULY 21, 2020

However, it’s equally important to also take a long-term strategic approach to the Coronavirus. With reduced seating mandate, excellent take-out options can make all the difference to the continued success of the restaurant. As restaurants begin reopening, there are pressing and immediate concerns.

Kitchen Safety 465

Kitchen Safety Food Safety Front of House Technology 465

Modern Restaurant Management

AUGUST 19, 2020

" Take a listen here to learn about Scott Patterson's entrepreneurial venture into the world of coffee and reach out to Castiglia with any topic or guest suggestions at bcastiglia@modernrestaurantmanagement.com. The user has full control over their account and can opt out of the secure service at any time. 20 at 4 p.m.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Seating 515

Modern Restaurant Management

JULY 22, 2020

Let’s take a look. 1 – Distraught and Stressed-Out Employees. With so many restaurant workers out of a job for long stretches of time, the workers that are returning may be coming back with new stresses and burdens. Customers are returning to restaurants, but with all sorts of new perspectives on dining out.

Management 522

Management Management Customer Experience Kitchen Safety 522

Culinary Cues

MAY 13, 2023

Those who are serious about holding the chef title some day; the ones who are “in it, to win it”, are always wondering what’s the best path to take. Remember that being “the chef” will take you away from much of the day-to-day cooking, the adrenaline rush, and the team excitement that drew you to the kitchen in the first place.

Hotels 505

Hotels Point of Sale Cash Management Training 505

Modern Restaurant Management

SEPTEMBER 2, 2020

Modern Restaurant Management (MRM) magazine reached out to Rick Camac, dean of restaurant and hospitality management, at Institute of Culinary Education, for his expert advice. Many sidewalks slant out toward the street. Allow employees to take water breaks. Set seating times. and BOH (including cooks, chefs, etc.).

Outdoor 508

Outdoor Fine Dining Dine-in FOH 508

Modern Restaurant Management

JULY 20, 2021

Restaurants should ask themselves the following question: as customers return to dining out, how can we keep not only our guests—but staff—happy? In a traditional dining scenario, guests review a paper menu (often without images) upon being seated, place an order, and the menu is promptly taken away.

Dietary Restrictions 493

Dietary Restrictions Customer Experience Dine-in Online Ordering 493

Modern Restaurant Management

APRIL 20, 2022

Japan is another nation that embraced restaurant automation early and still does through its conveyor belt sushi lines that deliver small plates of food around to seated customers. Present Staffing Issues at Restaurants. The machine presents a comprehensive menu with the ability to partially customize what customers order.

Mobile Ordering 537

Mobile Ordering Food Order Employee Relations Customer Service 537

Culinary Cues

FEBRUARY 3, 2020

The labor pool is a true challenge, the pressure to earn a profit is relentless, the fickle nature of guests can be frustrating, the shear number of daily decisions required of the job is mind-numbing, and the need to put yourself out there with each plate of food that leaves the kitchen can be – frightening. Take it for what it’s worth.

Seating 572

Seating Uniforms Take-out Communication 572

Culinary Cues

AUGUST 4, 2022

People do care about value and once the splash of being able to get out of the house wears off, value assessment will be paramount once again. When I read an article the other day about BMW charging a subscription fee for heated seats in their cars, I thought: “Where are we going with this?” Toynbee (author and historian).

Front of House 429

Front of House Coaching Back of House Uniforms 429

Modern Restaurant Management

OCTOBER 19, 2020

As the COVID-19 pandemic continues past the six-month mark, people remain wary about dining out. The combination of stay-at-home orders, ongoing COVID restrictions, spikes in COVID numbers, and consumer fear about the risks of dining out are significantly impacting the restaurant industry. restaurants was an astonishing 43.38

Food Safety 539

Food Safety Food Employee Relations Consumer Goods 539

Modern Restaurant Management

FEBRUARY 5, 2021

This includes: Self check-in, table alert, and self-seating to expedite the entry process. Managers will wear smartwatches that provide alerts in real-time from check-in to check-out, allowing expedited service and guest response, and providing the ability to monitor the restaurant flow for a seamless guest experience.

Mobile Ordering 477

Mobile Ordering Online Ordering Airlines Technology 477

7 Shifts

OCTOBER 21, 2021

The way your menu is presented should also reflect your concept. A fine-dining restaurant with an emphasis on ingredients may present the menu simply, with descriptions of where the ingredients are from. Fast food chains or quick service restaurants prepare mass-produced take-out food and usually follow a franchise model.

Fast Casual 370

Fast Casual Food Truck Casual Customer Service 370

Modern Restaurant Management

MAY 24, 2023

The client was an integral part of the design process from the very early stages until the final close out. We also prepared a formal Schematic Design presentation for approval. This presentation included final floor plans, 3D-sketched renderings, furniture selections and finishes found in the space.

Design 419

Design Fine Dining Seasonal Menu Front of House 419

Culinary Cues

MAY 19, 2022

Jake called out: “Ordering, three filets mid-rare, 2 strips rare, a sole Veronique, three etouffee, two feature apps.” When he wiped the last rim, the server was there to take the order quickly to the guests at table 18. Salads, cold apps, and desserts were beautifully presented and ALWAYS ready when the server needed them.

Seating 448

Seating Dine-in Seasonal Menu Café 448

7 Shifts

OCTOBER 22, 2024

Nowadays, running a successful restaurant takes more than great food and good service. If your website isn’t optimized for mobile, you could be losing out on potential customers. You can also reach out to other local businesses or organizations to provide further context to search engines about your restaurant’s location.

Book 195

Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

OCTOBER 21, 2021

The federal minimum wage at present is $7.25 Today it seems that we leave tips of 20 percent strictly out of a cultural obligation, no matter how good or bad the service is. I believe that this idea of tips out of obligation is one of the main contributors of poor service. How Does Tipping Work? in Montana.

Customer Service 492

Customer Service Food Order Take-out Seating 492

Modern Restaurant Management

MARCH 17, 2021

Presenting the message to the customer from a variety of angles and putting an emphasis on visibility can be key. Use indoor signs to detail your pandemic procedures, promote your specials, display branding, point customers to the right places to make the interaction seamless, and point out features offered inside.

Outdoor 493

Outdoor Point of Sale Design Customer Experience 493

Culinary Cues

SEPTEMBER 15, 2022

This is a topic I have presented numerous times and it seems as though whenever I travel it rises to the top of my thinking. Unfortunately, dining out and finding the right place to work is oftentimes a wishful roll of the dice. Find out everything you can about your guests and potential guests. I wonder why this is the case.

Fine Dining 449

Fine Dining Front of House Customer Experience Customer Service 449

Culinary Cues

NOVEMBER 10, 2021

I can’t even count the number of times that the union, representing thousands of steel workers, threatened slowdowns, walk outs or strikes on behalf of their membership. It wouldn’t take very long (measured in months) before there was more dissent among the rank and file and the union was back to the table with managers and operators.

Kitchen Safety 94

Kitchen Safety Training Take-out Mobile Ordering 94

Modern Restaurant Management

MARCH 24, 2022

So, Chloe has to present them with a sales forecast. Let’s take a look: 1 – Capacity Calculations. First, Chloe sits down and works out her baseline capacity. That is, the average amount she should be able to take each day. But she needs more than confidence to take to the lenders. How does she do that?

Point of Sale 449

Point of Sale Seasonal Menu Education Small Business 449

Culinary Cues

SEPTEMBER 8, 2020

Unlike other line positions where there is a time allowance for preparation, pacing of courses, and the detail work that equates to a meticulously aligned plate presentation – the breakfast cook must be efficient and fast. call from the restaurant stating that the breakfast cook called out or didn’t show. and start all over again.

Back of House 520

Back of House Dine-in Restaurant Law Ordering 520

Modern Restaurant Management

SEPTEMBER 3, 2020

As much as complete closures and stay-at-home orders have harmed the restaurant industry, reopening has come with fits and starts, presenting a new litany of obstacles for dining establishments to overcome. Adapting Your Footprint for Outdoor Seating. Take their temperatures everyday upon arrival and throughout the day.

Fine Dining 502

Fine Dining Restaurant Law Outdoor Food Truck 502

7 Shifts

MARCH 10, 2021

The fact that 60% of restaurants fail in their first year and 80% close within five years of their grand opening is an indication that few have what it takes for long-term success. If you want to open a restaurant , or if you're going to take a fresh look at where you are in your journey as a restaurateur, you must develop a business plan.

Management 370

Management Management Small Business Email Marketing 370

ChowNow

MARCH 27, 2025

Effective restaurant menu pricing strategy takes into account customer expectations and market positioning to ensure both profitability and customer satisfaction. If you charge more than customers expect, the value has to be obviouswhether its in quality, presentation, or experience. Are you faster? More convenient?

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

Culinary Cues

OCTOBER 19, 2020

But we don’t often take the time to stop and pay attention to the intellect of the cook and the broader skills that few careers can boast. Unfortunately, it is rare to hear of anyone pointing out these essential abilities or the need for them if one is to be effective in the job. www.mindtools.com. [] HISTORY AND ANTHROPOLOGIE.

Restaurant Law 450

Restaurant Law Communication Café Take-out 450

Modern Restaurant Management

DECEMBER 1, 2023

Walnut wood flooring is carved out to allow Italian tile to be laced in for unexpected yet functional moments. What was the process of working on the project and how long did it take? Additionally, the previous restaurant at this location had severely outdated infrastructure, presenting another challenge for our team.

Design 419

Design Presentation Customer Experience Dine-in 419

The Rail

JUNE 11, 2025

Opening a Second Restaurant: Evaluate Readiness Before Expanding Before diving into logistics, take a step back and assess if your current restaurant is truly ready for expansion. Operationally, your current team should be self-sufficient enough that you won’t need to be present 24/7.

Management 147

Management Management Equipment Hiring 147

Culinary Cues

JUNE 16, 2023

The thought of being in debt for decades didn’t sit right, even though his dream was to learn in a formal way and take the time to go through the process step – by -step. It was great, but my back didn’t agree, and I eventually had to step out of that role. Take care of it and keep it sharp.

Kitchen Safety 414

Kitchen Safety Back of House Hotels Food Safety 414

Modern Restaurant Management

MAY 19, 2020

Call out any new policy changes as necessary on your site, have you stopped taking group reservations for parties over six? Consider all the typical touch points: silverware, table top, menu, chair or banquets, check presenter, check, pen. Let guests know what to expect when they come into your restaurant.

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

Modern Restaurant Management

FEBRUARY 15, 2021

Future restaurateurs are the young charges in school who struggle sitting still in their seats, standing patiently in line, and focusing on the task at hand. Future restaurateurs stare out the classroom window dreaming about what life will be like when they are released from their academic prison.

Management 448

Management Management Seasonal Menu Point of Sale 448

Social Hospitality: Restaurants

JUNE 22, 2020

The restaurant and food industry is one of the many to take advantage of the marketing opportunities Instagram offers. To start out with any kind of social media for business, planning is key. Take into account the day of the week, and match to the tone of your post. billion, which, in 2019, included $20 billion in ad revenue.

Marketing 440

Marketing Social Media Advertising Influencer 440

Culinary Cues

MAY 15, 2021

If the stakeholders in this important industry do not take the opportunity to learn from the lessons encountered, then a return to those exciting decades of growth and media glory will be difficult to envision. In recent years landlords have leveraged their lease power to eventually drive restaurants out of business.

Customer Experience 449

Customer Experience Cash Management Customer Service Front of House 449

Modern Restaurant Management

MAY 29, 2020

As states such as Georgia, Florida and Texas begin to allow restaurants to cautiously reopen, it offers some understanding – for the first time – of what dining out will look and feel like in the wake of COVID-19. Imagine for a moment that you’re seated with a friend at your favorite upscale restaurant.

Dine-in 305

Dine-in Customer Experience Coupons Presentation 305

Modern Restaurant Management

DECEMBER 7, 2020

Fortunately, loosened restrictions have allowed most restaurants to welcome dinner back, although in many cases they are still operating at reduced capacity and with such caveats as shortened menus, face coverings when not seated, and social distancing. Getting the Most Out of Brand Audits.

Customer Experience 395

Customer Experience Audits Franchise Franchising 395