Modern Restaurant Management

MARCH 18, 2025

Instant Gratification and Sustainability Consumers today are deeply immersed in a culture of instant gratification, where anything that disrupts immediacy can feel like an inconvenience. However, this desire for instant gratification doesn’t negate the importance of long-term sustainability.

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2025 Sustainability Social Media Customer Experience 322

Modern Restaurant Management

APRIL 11, 2025

Minimizing Menu Price Increases : Just because diners are still eating out and ordering in, does not mean they are happy about higher menu prices. Volume-Based Deals : Offer discounts on larger orders, particularly for takeout and delivery, to encourage diners to order more.

Loyalty Program 439

Loyalty Program Social Media Front of House Back of House 439

Modern Restaurant Management

DECEMBER 27, 2024

Sustained loyalty is the goal in this highly competitive, price-driven market. This spread can mean a big difference in profitability, as RMS has seen that digital orders tend to be 25-30 percent higher. They expect seamless digital experiences and are most turned off by wait times and order inaccuracies.

2025 471

2025 Point of Sale 2024 Customer Experience 471

Modern Restaurant Management

APRIL 9, 2025

For more than two decades Sam Ballas, Founder of East Coast Wings + Grill, has focused on brand building in a smart and sustainable manner. Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive.

Loyalty Program 251

Loyalty Program Franchising Franchise Fast Casual 251

The Rail

NOVEMBER 11, 2024

By Julia Nikolaus, Contributor Sustainability has become crucial to the success of restaurants. The Importance of Sustainability in the Restaurant Industry Up until now, restaurants have contributed significantly to environmental pollution. These ethical shifts make sustainability a win-win for the environment and your restaurant.

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Sustainability Compost Recycling Agriculture 130

Modern Restaurant Management

DECEMBER 31, 2024

2025 Cocktail/Beverage Trends Ingredients on the Rise Super Juice Acid correction is a technique that allows bartenders to sustainably mimic flavors not locally available, such as using acid-corrected local citruses in Roatán in the Caribbean to replace lemons in cocktails. 53 cent order on one single banana.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

OCTOBER 16, 2024

For example, an app might offer 15% off your first order. When done on a large scale, this wastes the platform’s marketing budget and eventually leads them to cut down on promotions, slowing order volumes for restaurants. A big one is promotion abuse. Promotion abuse can take other forms as well.

Delivery 417

Delivery Food Order Online Ordering Food Supply 417

EATER

OCTOBER 21, 2024

The tool from the East Coast vegan chain — a digital take on a split-flap mechanical display that appears on its website and in the chain’s ordering app — estimates the amounts of water, land, CO2, and oil saved by eating vegan burgers. The “ PLNT Impact Tracker ” on PLNT Burger’s website wants you to think about what you’re eating.

Sustainability 326

Sustainability Sourcing Consumer Goods Compost 326

Modern Restaurant Management

OCTOBER 13, 2024

Thanks to these technologies, tasks such as ordering food and paying bills can take place on a self-service basis. In quick-serve restaurants, staff can focus on preparing food rather than taking orders. This is important because signal loss interrupts digital services such as QR-based ordering and kiosks.

Marketing 450

Marketing Tip Distribution Mobile Ordering Customer Experience 450

ChowNow

MARCH 14, 2025

If you want to increase order volume for your restaurant, focusing on online takeout and delivery is key. But growing online order volume isnt always easy. Many restaurants struggle with high third-party app fees, low website traffic, and clunky ordering experiences that drive customers away.

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Ordering Mobile Ordering Online Ordering Email Marketing 195

Modern Restaurant Management

MAY 2, 2025

To tackle these challenges, restaurant owners are relying more on digital tools like mobile ordering, self-service kiosks, and AI-powered workforce management. Self-order and payment kiosks as well as QR code menus are streamlining front-of-house operations, improving order accuracy and speeding up service.

Technology 251

Technology Mobile Ordering Front of House Back of House 251

EATER

APRIL 30, 2025

Organize all your orders dine-in, online, and third-party and fulfill them in a flash, right from your POS. Quick-service restaurants arent really sustainable at one. With COVID-19, people were very generous with how they tipped and how they ordered. Subscribe now for more stories like this.

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Serving Fine Dining 2025 Employee Relations 265

Modern Restaurant Management

MARCH 5, 2025

Signs that it’s time to scale include: Struggling to keep up with orders, leading to delayed fulfillment or product shortages. Increased interest from wholesale buyers or retailers requesting larger orders. Recognizing When It’s Time to Scale Many food businesses reach a point where demand exceeds production capacity.

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Food Back of House Consumer Goods Kitchen Safety 322

The Rail

JANUARY 21, 2025

In this article, we'll explore five practical ways AI helps restaurants reduce food waste by up to 30%, making sustainability an attainable goal for the industry. This enables restaurants to adjust orders, create specials, and repurpose ingredients before they spoil. The time to act is nowbecause every scrap saved makes a difference.

Waste 182

Waste Compost Recycling Food 182

Modern Restaurant Management

DECEMBER 30, 2024

AI moves from nice-to-have to must-have Many QSRs experimented with AI-driven solutions in 2024, such as in-app chatbots and personalized order recommendations. For example, AI can help QSRs make smarter inventory decisions by analyzing purchasing trends and aligning ingredient orders with demand. Convenience also plays a key role.

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2025 Dine-in Mobile Ordering Customer Experience 450

ChowNow

MARCH 21, 2025

Climate & Seasonality: Does the weather impact what people order or when they dine out? Values: Are they eco-conscious, looking for sustainable and local ingredients? Online Ordering Behavior: Are they more likely to dine in, take out, or order for delivery? or How often do you order delivery?

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

APRIL 30, 2025

“Online ordering, whether through our own app or third party providers, continues to grow by leaps and bounds. . “‘Experience’ means different things to different groups,” Valerie McCartney, VP of Franchise Development at Broken Yolk Cafe, told Modern Restaurant Management (MRM) magazine. and never dull or brown.

Design 221

Design Front of House Seating Back of House 221

Modern Restaurant Management

JUNE 24, 2025

In an industry where margins are razor thin and customer expectations are insanely high, the divide between marketing and operations is no longer sustainable. When they leaned into digital ordering and “Chipotlanes,” it wasn’t just a marketing pivot. It’s shocking, really. Chipotle is another brand that gets it.

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Operations Marketing Customer Experience Loyalty Program 294

Modern Restaurant Management

MARCH 20, 2025

The challenges can be overwhelming, from managing multiple orders to coordinating staff and ensuring timely deliveries. By addressing these issues, you can pave the way for sustainable success and expansion. If you’re a catering business owner juggling multiple orders in a single day.

Catering 352

Catering Delivery Customer Service Customer Experience 352

7 Shifts

NOVEMBER 25, 2024

Recommended Reading: 3 Ways to Run a Sustainable Restaurant How to Increase Staff Productivity Productivity for Servers Problem: Restaurant staff taking short personal breaks It’s vital to minimize the amount of time sinks available in day-to-day tasks in your restaurant.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

Modern Restaurant Management

JUNE 3, 2025

Lastly, AI-powered chatbots and virtual assistants can handle customer service tasks like answering questions, taking reservations, and processing orders, ensuring faster and more efficient support. By focusing on these areas, restaurants can enhance their marketing efforts, improve customer satisfaction, and streamline their operations.

Marketing 380

Marketing Loyalty Program Email Marketing Customer Experience 380

Modern Restaurant Management

JULY 11, 2025

Showcase Local and Sustainable Ingredients Showcasing local ingredients in your menu has many advantages, including building customer trust, boosting loyalty, and supporting the local economy. Your menu is one of the first things that customers interact with, and can be used as a great marketing tool.

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Menu Marketing Email Marketing Seasonal Menu 221

EATER

OCTOBER 15, 2024

As cook Luz Sanguna finishes preparing an order of huevos rancheros, she says the induction cooktop is “much better,” because it cooks more quickly and “doesn’t burn.” “I Meg Wilcox is an environmental journalist covering food, agriculture, water, environmental health and justice, and sustainability. But I have to remember.

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Compost Food Equipment Waste 284

Modern Restaurant Management

MARCH 11, 2025

Adaptability became non-negotiable as takeout, delivery, and digital ordering shifted from secondary revenue streams to essential lifelines." Self-ordering kiosks, QR codes, mobile apps and loyalty reward cards have created more personalized experiences, which increase the likelihood customers will return.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

JULY 16, 2025

Restaurants and bars had to quickly pivot, letting guests know how to order online, if dine-in was available, or what safety protocols were in place. Kitchen Operations : More streamlined, sustainable, and focused on quality over quantity. Online ordering, catering, and off-site events are key opportunities.

Marketing 474

Marketing Social Media Email Marketing Back of House 474

ChowNow

MARCH 13, 2025

Managing delivery orders shouldnt feel like running an obstacle course, but for many restaurant operators, thats exactly what it is. Juggling multiple food delivery apps means switching between tablets, manually entering orders into the POS, and trying to keep track of ever-changing fees and commissions.

Delivery 195

Delivery Food Food Order Point of Sale 195

ChowNow

MAY 23, 2025

Start by gathering two key data points for each menu item: Items Popularity: How often guests order it Contribution Margin: How much profit it brings in To do this, youll need to access your sales data and your food cost for each dish. Promote Your Puzzles Puzzles have strong contribution margins, but nobody is ordering them.

Menu 195

Menu Seasonal Menu Point of Sale Online Ordering 195

Modern Restaurant Management

OCTOBER 24, 2024

Read any article enumerating the current or emerging trends in restaurants and retail and you will see ideas of health and wellness, environmental sustainability, and brand authenticity coming to the fore. Green Restaurant and Slow Food were others we considered. But it was the pivots in the pandemic that pointed us toward B.

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Certification Fast Casual Government Front of House 221

ChowNow

NOVEMBER 7, 2024

Polled diners are 66% more likely to order takeout than they were prior to the pandemic, and customers continue to value online orders. Restaurant owners need to know how to leverage the increased customer pool that apps provide in a smart, sustainable way to grow their business. Offer promos on direct orders.

Online Ordering 195

Online Ordering Website Management Customer Experience Download 195

Modern Restaurant Management

DECEMBER 26, 2024

Considering the inflationary and labor strains, proactive risk management and operational adjustments will be crucial to sustaining profitability in the year ahead. Self-ordering kiosks, for instance, have gained traction in quick-service establishments, driving sales and streamlining labor demands.

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2025 Management Management Insurance 418

Perfect Daily Grind

JULY 7, 2025

In this tough economic climate, many roasters have shifted their buying practices, including sustainability-driven strategies and partnerships. Sustainability, once a cornerstone of specialty coffee, may have become less critical as businesses grapple with a tumultuous market.

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Sustainability Pricing Cash Management Sourcing 71

7 Shifts

OCTOBER 28, 2024

For example, if you run a social media campaign or pay for online ordering integrations, all of these contribute to your overall marketing expenses. Imagine you own a café, and you’ve just run a campaign to boost your online ordering. You spent $800 on Facebook ads and in-store promotions over a month.

Loyalty Program 195

Loyalty Program Fast Casual Social Media Email Marketing 195

ChowNow

JUNE 12, 2025

Looking for solutions to these challenges, Ekrem turned to ChowNow to help reduce commission fees and provide a better ordering experience for his customers. These fees were cutting significantly into their profits, making it difficult to sustain the business in an environment of rising costs. The ordering system is good.

Online Ordering 195

Online Ordering Ordering Sustainability Customer Experience 195

ChowNow

FEBRUARY 7, 2025

This will make your budget strategic and sustainable, allowing you to make smart, informed decisions. Do you want to drive more online orders? Investing in digital ads, email marketing , and an optimized online ordering system that can boost sales. A flexible budget allows you to adapt to changes without overspending.

Marketing 195

Marketing Email Marketing Social Media Loyalty Program 195

ChowNow

FEBRUARY 12, 2025

The right marketing strategy helps you get the most out of every dollar by increasing customer retention , boosting order volume, and encouraging repeat visits. Between online reservations, third-party delivery apps, and direct ordering from your website, digital interactions often happen before a guest ever steps through your doors.

2025 195

2025 Marketing Email Marketing Operations 195

ChowNow

MAY 23, 2025

To make sustainable changes, you need to first establish a strong starting point. Keep them too low, and youre losing your net profit margin every time someone orders. Drive more direct orders Make it easy for customers to order straight from your website or mobile app. Whats the Average Profit Margin for a Restaurant?

Point of Sale 195

Point of Sale Insurance Fast Casual Customer Service 195

Modern Restaurant Management

JUNE 27, 2025

Accuracy of food order leads the way at 88, while beverage quality and waitstaff performance both score 86. Popeyes (up 4 percent to 75) looks to build on gains by rolling out its “Easy to Run” initiative to standardize processes, improve order accuracy, and reduce wait times. Every aspect receives a score of 81 or higher.

Loyalty Program 371

Loyalty Program Customer Experience 2025 Customer Service 371