Remove Mobile Ordering Remove Retail Remove Training
article thumbnail

2025 Cybersecurity Outlook for Restaurants 

Modern Restaurant Management

In fact, according to the National Restaurant Association’s 2024 State of the Restaurant Industry report , more than half of millennials and Gen Z adults report they would choose a restaurant that offers technological services like mobile payments over those that don’t.

2025 558
article thumbnail

MRM Research Roundup: AI Investment Heating Up and Summer Dining Dos and Don’ts

Modern Restaurant Management

Accuracy of food order leads the way at 88, while beverage quality and waitstaff performance both score 86. Website satisfaction tumbles 6 percent to 82, mobile app quality slides 6 percent to 80, and mobile app reliability plunges 8 percent to 78. Still, the food and service metrics are quite high.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

MRM Research Roundup: Holiday Spending, Franchise Optimism, and Pickle Energy

Modern Restaurant Management

To combat revenue challenges, 36 percent of leaders said their top investments would be in enhanced sales and marketing technology, promotions, and loyalty programs, alongside 27 percent who are planning staff investments, including enhanced training, salaries, recruitment, and benefits. Franchise 2.0:

Franchise 221
article thumbnail

Protecting Your Patrons and Profits: The Importance of MFA in Restaurant Operations

Modern Restaurant Management

retailers experiencing third-party data breaches in the past year and the average breach costing $3.48 million , retail and hospitality remain prime targets for cyberattacks. Does your POS system, online ordering platform, or accounting software hold sensitive data? Does your staff have regular access to mobile devices?

article thumbnail

The New Normal: How Technology Can Help Streamline Restaurant Operations

Modern Restaurant Management

Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. In addition, operators can use a digital system to take orders instead of writing them down. Restaurants should consider electronic menus to prevent the spread of viruses.

article thumbnail

Maintaining Humanized Interactions in Digital-First Business Environment

Modern Restaurant Management

But mass-merchant online retailers like Amazon can pull this off because that’s the type of market they’re in. This includes setting up online ordering and delivery systems, releasing mobile applications for reserving tables, and digitizing their menus.

article thumbnail

Decade of Disruption: Restaurant Insiders Dish What’s on the Plate

Modern Restaurant Management

Elo’s Sonal Apte, vice president of retail and hospitality. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. You can see which other restaurants they frequent, too, and the types of items they order from those places.