Ken Burgin

AUGUST 1, 2023

These are designed for training restaurant managers and head chefs in problem-solving and resource allocation. Some of the ways to use these situations for training and coaching… Let people choose the one they want to answer and give them 5 minutes to make notes and prepare their answers.

Training 60

Training Management Management Kitchen Safety 60

Lavu

DECEMBER 14, 2022

Central to the program is a collaboration with CCSalesPro and James Shepherd, a Master Salesman, who has trained and mentored thousands of successful merchant services sales reps. Many restaurants today are using legacy technologies that cannot support must-haves like tableside ordering, delivery app integrations and loyalty/rewards tracking.

Training 78

Training Loyalty Program Point of Sale Tip Distribution 78

EATER

APRIL 8, 2021

It is also a nonprofit that has spent 30 years training at-risk youth exiting the juvenile detention system to work in hospitality. So the staff and the 15 young people working that night spent most of the evening doing extra training and cleaning to keep busy. But then shelter-in-place orders started. “We Several U.S.

Training 120

Training Café Kitchen Safety Back of House 120

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes.

Front of House 207

Front of House Mobile Ordering Loyalty Program Back of House 207

Modern Restaurant Management

JUNE 30, 2023

Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups. One of our clients, a well-known QSR legacy brand, added an express drive-thru lane for customers ordering ahead on the brand’s app.

Operations 177

Operations Mobile Ordering Customer Experience Online Ordering 177

Modern Restaurant Management

MARCH 6, 2023

More than 90 percent of Americans say that it’s vital for a restaurant to be visibly clean while dining indoors, outdoors or when ordering takeout. In an industry known for having a high turnover rate and being a fast-paced environment, proper employee training and education is essential.

Audits 184

Audits Kitchen Safety Mobile Ordering Customer Experience 184

Lavu

SEPTEMBER 29, 2023

Additionally, some businesses have partnered with job training programs and schools to attract a new generation of workers to the industry. Investing in employee development and training programs is another way to attract and retain top talent. Cross train your new restaurant staff to keep up with the restaurant worker shortage.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Focus POS

DECEMBER 8, 2021

During a “normal” year, restaurant owners and operators face issues such as cash flow and capital, inventory management, hiring and training and providing excellent customer service. Training new employees and helping them to perform their jobs successfully is a top priority now.

Mobile Ordering 148

Mobile Ordering Point of Sale Cash Management Online Ordering 148

7 Shifts

FEBRUARY 15, 2022

In his work, he realized that many employees get thrust into management positions without any training. So he created a universal training manual, his book— The Surprise Restaurant Manager. Texting is a valid format for team training. Simply put: training employees through text message. Why texting?

Social Media 450

Social Media Hiring Website Management Hospitality 450

Clover - Restaurants

MAY 31, 2024

These prices normally include hardware such as your mobile card reader or point of sale system as well as software services, including restaurant operations and staff management features. POS software can also include inventory management to control restaurant food waste , online ordering for restaurant features, and more.

POS 52

POS Cash Management Point of Sale Mobile Ordering 52

Modern Restaurant Management

SEPTEMBER 1, 2023

Using par levels based on real usage and not just a “guess” creates more accurate orders. Make sure a trained receiver is always on hand during these hours. When training staff on inventory management, part of the training should also focus on concepts like first in, first out (FIFO).

Inventory 177

Inventory Management Management Cash Management 177

Sling

DECEMBER 19, 2020

Once considered a supplement to the standard training program, virtual training is now the preferred — and sometimes only — option for managers and owners who want to improve their team’s skills. Virtual Training 101. Not all virtual training software is created equal. 4) Prepare Your Virtual Training Presentation.

Training 78

Training Management Management Employee Relations 78

Modern Restaurant Management

MAY 3, 2021

This success is based on a pivot to seamless mobile experiences and tech-driven data amid an ever-changing set of variables from regulation to consumer behaviors. The NPD Group predicted that restaurant digital orders would triple in volume by the end of 2020 , with mobile leading the way. Simplified Mobile Experience.

Technology 193

Technology Mobile Ordering Kitchen Safety Food Safety 193

Modern Restaurant Management

MARCH 2, 2023

Are your staff sufficiently trained in how to handle your customers? Beyond the traditional criteria that need to be considered in delivering a satisfying CX, today’s consumer also has an expectation built around the freedoms enabled by mobility and mobile devices. Can they order goods or services from their phone?

Operations 163

Operations Loyalty Program Mobile Ordering Consumer Goods 163

Squirrel Systems

APRIL 23, 2024

With tableside ordering, servers will spend less time running between tables and the kitchen and spend more time attending to guests. Many restaurants have taken advantage of tableside ordering with Squirrel Mobility for their operations to enhance the experience for guests and staff. Want to learn more?

Ordering 52

Ordering Mobile Ordering Allergens Webinar 52

Modern Restaurant Management

NOVEMBER 22, 2022

However, limited budgets and resources necessitate thoughtful hiring decisions in order to reduce wasted time and costs on advertising positions or training new hires. Below, we review five common mistakes recruiters make when hiring seasonal workers and how to prevent them in order to reach your yearly goals. How to avoid.

Hiring 202

Hiring Recruiting Employee Relations Mobile Ordering 202

Goliath Consulting

SEPTEMBER 27, 2020

But there’s much more that tech has to offer, especially when it comes to AI being integrated into guest order systems, training, and restaurant operations. Here are some standout tech innovations that forward-thinking business owners are investing in today in restaurant technology: Smart ordering.

Technology 158

Technology Mobile Ordering Food Safety Customer Service 158

7 Shifts

OCTOBER 22, 2021

You can reference average party size, takeout vs. on-premise orders, the popular menu items, and other key metrics to to forecast restaurant sales. Here are a few tips for sourcing, hiring, and training enough employees to get you through the holidays — and then some. How do sales change during the holidays? Holiday Referral Sprints.

Seasonal Menu 370

Seasonal Menu Hiring Reference Mobile Ordering 370

Squirrel Systems

NOVEMBER 30, 2023

This could include point-of-sale (POS) systems, inventory management systems, and kitchen automation tools to enhance efficiency in order processing, inventory tracking, and food preparation. Adopt Mobile Technologies: Consider mobile technologies that enhance customer engagement and accessibility.

Technology 52

Technology Mobile Ordering Loyalty Program Customer Experience 52

Modern Restaurant Management

FEBRUARY 17, 2023

The younger generations were also the most likely to order takeout and dine in. Younger generations are ready and willing to use technology, so train them to open your app instead of someone else’s. In our survey, 84 percent of households with children report at least one weekly takeout order. Lean on technology.

Loyalty Program 184

Loyalty Program Mobile Ordering Customer Service Online Ordering 184

Social Hospitality

SEPTEMBER 27, 2018

IoT and bluetooth sensors, virtual reality training, advanced robotics, and artificial intelligence improve restaurant operations and experiences in a variety of ways. Other restaurants — especially in fast food — adopted mobile payments. Customers can order food and pay through an app or online service.

Take-out 186

Take-out Technology Mobile Ordering Customer Experience 186

7 Shifts

JUNE 29, 2022

Put simply, franchise compliance refers to the actions that corporations, their franchisors, and their franchisees take in order to stay compliant with any applicable federal, state, and/or regional laws. 7shifts mobile restaurant communication tool. 7shifts mobile restaurant task management tool. Reward Compliance.

Franchise 370

Franchise Franchising Restaurant Law Document 370

Modern Restaurant Management

DECEMBER 21, 2023

Noteworthy among these solutions were the widespread embrace of contactless payments, the growing popularity of mobile ordering platforms, and the integration of sophisticated point-of-sale (POS) systems. As we look ahead to 2024, these technological advancements are poised to become even more ingrained in the restaurant ecosystem.

2023 120

2023 2024 Insurance Employee Relations 120

Modern Restaurant Management

FEBRUARY 28, 2023

One of the ways to achieve this is to utilize technology, possibly a mobile platform designed for communicating with restaurant employees – hourly workers, some temporary, who are usually all working different shifts and never at a desk. With the right technology tools in place, their expectations can be met.

Management 193

Management Management Food Safety Communication 193

ChowNow

JANUARY 22, 2021

Now that you’ve invested in your own restaurant app for online ordering , your next question is likely, “How do I encourage my customers to use it?”. In fact, diners who download restaurant apps order twice as often as diners who don’t, according to ChowNow internal data. Run an app only promotion.

Email Marketing 148

Email Marketing Mobile Ordering Social Media Download 148

MadMobile

APRIL 26, 2023

It includes online shopping and in-store pickups, and enables food ordering for takeaway and delivery. Today, many restaurants and retailers face challenges in meeting the diverse needs of their customers due to lack of efficient systems, maintaining integrations, and staff training.

Mobile Ordering 98

Mobile Ordering Loyalty Program Retail Point of Sale 98

Modern Restaurant Management

MAY 9, 2023

In a demanding new world where customers say they’re only willing to wait 30 minutes or less for food , pleasing customers and processing their orders and questions quickly is undoubtedly a win. A voice assistant can look through the menu and promote something that goes with the customer’s order.

Mobile Ordering 175

Mobile Ordering Customer Experience Seasonal Menu Loyalty Program 175

Modern Restaurant Management

AUGUST 10, 2022

To cope with their current challenges, food-service businesses need to look back on their lockdown experiences — and keep on innovating in order to keep customers coming back for more. There's also growing demand for online ordering prior to arrival, so that restaurants can prep dishes before diners even reach their table.

Customer Experience 185

Customer Experience Online Ordering Customer Service Mobile Ordering 185

ChowNow

OCTOBER 19, 2023

ChowNow integrates seamlessly into Toast to route orders through your kitchen, manage your online menu faster and easier, reduce errors and cancellations, and have better order accuracy. ChowNow’s integration to Square allows restaurants to receive and fulfill every order into one POS and simplify their operations.

Front of House 78

Front of House Back of House Online Ordering Certification 78

Modern Restaurant Management

FEBRUARY 28, 2024

In such a growth-driven market, integrating the latest smart kitchen configurations and streamlined service zones can substantially cut down order time. Advancements in restaurant technology have revolutionized the way diners experience their meals, from ordering to service. QSRs are also addressing sustainability and health concerns.

Fast Casual 114

Fast Casual Fine Dining Customer Service Casual 114

Modern Restaurant Management

SEPTEMBER 12, 2022

Support a range of ordering scenarios and preferences. Now, customers can even order remotely from their own devices. As these values shift, an advanced restaurant point of sale should support multiple methods for guests to place orders. It should also account for how that order is managed from placement to fulfillment.

Technology 209

Technology Point of Sale POS Mobile Ordering 209

ChowNow

OCTOBER 18, 2023

ChowNow integrates seamlessly into Toast to route orders through your kitchen, manage your online menu faster and easier, reduce errors and cancellations, and have better order accuracy. ChowNow’s integration to Square allows restaurants to receive and fulfill every order into one POS and simplify their operations.

Front of House 78

Front of House Back of House Online Ordering Certification 78

Culinary Cues

DECEMBER 30, 2022

You must give and invest in order to receive. The opportunities are limitless if you take responsibility for your own upward mobility. PLAN BETTER – TRAIN HARDER. That’s correct, I asked: “What are you investing in your career as a cook?” Really, there isn’t any such thing as a free lunch when it comes to building a career.

Workshop 361

Workshop Article Uniforms Take-out 361

The Rail

MARCH 14, 2023

QR codes offer a convenient and contactless way for customers to access menus, order food, and pay using mobile devices. Contactless menus , a popular ordering style that enhances safety, utilize QR codes that customers can easily scan with their smartphone cameras. What is a QR Code for a Restaurant?

Mobile Ordering 111

Mobile Ordering FOH Front of House Kitchen Safety 111

Modern Restaurant Management

JANUARY 8, 2024

For example, there will be fewer human interactions when ordering takeaways during busy lunch hours, quick customer seating, or bill payments. To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce. It makes everything easier.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

Restaurant365

JANUARY 7, 2020

The new tool many restaurants are turning to, in order to improve employee retention and engage with today’s modern workforce? Overview of How Employee Mobile Apps Have Improved Restaurant Management. Tip #3 – Prioritize onboarding and ongoing employee training. Ways Restaurant Mobile Apps Improve Engagement.

Mobile Ordering 120

Mobile Ordering Employee Relations Hiring Point of Sale 120

Modern Restaurant Management

AUGUST 24, 2021

It costs around $2,000 to hire and train a new restaurant worker, and with a 75 percent turnover rate, that’s a lot of money to cycle through with every staffing change. Outside of raises, giving employees additional training and certifications are major ways of reducing churn. Place Value on a Good Employee. But why stop there?

Hiring 193

Hiring Mobile Ordering Hotels Certification 193