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MRM Research Roundup: Year-End 2020 Edition

Modern Restaurant Management

Digital transformation accelerates forward as restaurants go virtual : Across both on- and off-premise experiences, technology played an integral role in powering safe options for customers. In addition to restaurants increasingly adopting technology, the popularity of ghost kitchens skyrocketed, increasing 60x in 2020 from 2019.

2020 207
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Is Your Ice Cream Too Cold? Lessons in Fighting Friendly Fraud

Modern Restaurant Management

And, with many restaurateurs and bar managers being newcomers to card-not-present transactions – be they for food and drink prepared for on-site pickup in BOPUS set-ups, or for delivery by the restaurant’s or affiliated drivers – people in this industry are less aware of the dangers this payment model entails.

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Coffee News Recap, 16 Sep: Brazilian coffee export revenue up by 61.4% in 2022, EU votes in favour of anti-deforestation law & other stories

Perfect Daily Grind

The company says it will incorporate NFT technology into its current loyalty programme to create new experiences for customers. The specialty coffee chain co-designed a range of merchandise with streetwear brand Ageless Galaxy, including t-shirts, pins, and stickers. Starbucks to launch NFT-based rewards programme.

2022 139
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I’m Shillin’ It

EATER

They all follow in the footsteps of Houston rapper Travis Scott, whose McDonald’s sponsorship netted him up to $20 million : He was paid $5 million up front for the meal and original endorsement, but when the meal quickly became a TikTok trend and merchandise sold out, Scott made an additional $15 million in revenue from merch sales.

2003 97
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Retail Trends of 2024: Driving Connected Shopping Experiences

Mad Mobile

Many retailers have already adjusted their approach to shopping and merchandising, introducing powerful omnichannel technologies to streamline operations and help them better compete in a new digital landscape. This could be the secret weapon needed to stay afloat during these uncertain economic times.

Retail 52
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How the Tech Industry is Shaping the Future of Dining

Lavu

Fortunately for modern restaurant owners, technology has greatly advanced the restaurant management landscape. In the twenty-first century, restaurant software and technology have become exceptionally sophisticated, largely with the emergence of restaurant-related apps. What Restaurant Customers Think of Technology.

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MRM Research Roundup: Mid-November 2020 Edition

Modern Restaurant Management

More than 27 percent of Americans have not used cash to pay for food, beverages, merchandise, or services since Covid-19, and 77 percent will prefer contactless payments even after the pandemic ends. In fact, 44 percent Americans said convenience was the most important factor for ordering and paying for food and merchandise with their phone.

2020 141