Restaurant Business

JUNE 17, 2025

In-store sales at convenience stores hit a record $335.5 When it comes to value , three-quarters of c-store consumers said made-to-order food at c-stores is a good value, up 13 points from last year. And fast-food customers Convenience-store foodservice grew 5% last year and is expected to jump another 5.7% By Heather Lalley on Jun.

Food 278

Food Fast Casual Leadership Loyalty Program 278

Modern Restaurant Management

AUGUST 5, 2021

It’s not enough just to recover, retail and specifically restaurants and the food industry are compelled to pivot, adapt and create a model that will endure. The restaurant industry took the brunt of the pandemic’s economic and societal impact and is now being asked to respond to the permanently changed consumer landscape.

Food Truck 540

Food Truck Retail Mobile Ordering Food Safety 540

Modern Restaurant Management

MARCH 28, 2024

Food manufacturers and retailers are embracing a whole new world of opportunities for consumer engagement that are enabled by this newer technology. Food manufacturers and retailers are embracing a whole new world of opportunities for consumer engagement that are enabled by this newer technology. What’s My Role?

Information 553

Information Allergens Food Supply Food 553

Modern Restaurant Management

JUNE 10, 2021

The choices restaurants make today on how to invest in marketing and leverage various food sales channels will have profound impacts for years to come. An emerging metric of success in the restaurant analyst community will be surrounding “percent direct digital” sales.

Airlines 495

Airlines Consumer Goods Point of Sale Hotels 495

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. Those priorities include increased marketing and sales efforts alongside new benefits and programs to attract and retain staff.

Franchising 221

Franchising Franchise 2024 Mobile Ordering 221

Modern Restaurant Management

SEPTEMBER 23, 2020

Focused on the retail, services and restaurant industries, the SpotOn ecosystem offers powerful technology to small- and medium-sized businesses (SMBs) at a price they can afford. These include marketing, website development, omnichannel payments and point-of-sale (POS) solutions. "We're SpotOn Secures $60M Funding.

Serving 519

Serving White Paper Food Recycling 519

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. For example, basic point of sale (POS) systems or integrated restaurant management systems are useful digital tools that enable data reporting.

Point of Sale 493

Point of Sale Download POS Customer Experience 493

Modern Restaurant Management

MAY 5, 2021

CGA’s latest sales data reveal significant increases compared to performance in 2020, during one of the worst periods of decline when full lockdown restrictions were in place. The average $ sales velocity for units across America were down -6 percent compared to the week before (April 17 v April 10). The Value of Trust.

2021 492

2021 Coupons Loyalty Program Consumer Goods 492

Modern Restaurant Management

APRIL 27, 2020

Included in the document are highlights of the recently released Food and Drug Administration (FDA) Best Practices for Retail Food Stores, Restaurants, and Food Pick-Up/Delivery Services During the COVID-19 Pandemic. First is an enhanced restaurant management platform. Employee health. Cleaning/sanitizing/disinfecting.

Food Safety 578

Food Safety Document Guest Recovery Download 578

Modern Restaurant Management

AUGUST 31, 2022

One of the most rewarding benefits of a gift card program for restaurants is the ability to boost overall sales. Managing a gift card program comes with many nuances, and without the proper resources in place, it can seem like a large undertaking for a restaurant of any size or at any point of its lifecycle.

Restaurant Law 522

Restaurant Law Fine Dining Point of Sale Customer Service 522

Modern Restaurant Management

JUNE 23, 2022

Technology has permeated the quick serve restaurant industry and job functions – from point of sale (POS) to complying with food safety standards. Restaurant and retail employees were hard to come by while the number of channels for interacting with customers multiplied. And many have risen to the occasion.

Food 475

Food Food Safety Front of House Fast Casual 475

Modern Restaurant Management

FEBRUARY 27, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the National Restaurant Association's State of the Indusrty Report, food industry pressures, foodservice opportunities, influencer marketing, foot traffic analysis and the dining-out dollar. 2020 State of the Restaurant Industry.

2020 482

2020 Influencer Point of Sale Food Safety 482

Modern Restaurant Management

AUGUST 19, 2020

For BevAlc buyers, price point as a function of quality, although always important, will become crucial over the coming months and years. Finding the right balance of what local guests want, at the maximum price point and minimal cost could be the difference between surviving and closing the doors. The first important factor is margin.

Cash Management 572

Cash Management Point of Sale Consumer Goods Small Business 572

Modern Restaurant Management

SEPTEMBER 11, 2020

To get started, here are a few ways to integrate your programs seamlessly and maximize efforts around multiple-brand awareness and sales. If customers are able to tie their gift card purchase to their loyalty account where they earn points per every dollar spent, there is even more incentive to spend over the gift card value.

Loyalty Program 510

Loyalty Program Point of Sale Franchise Franchising 510

Modern Restaurant Management

MARCH 10, 2020

” The cashless multi-vendor open-air gastronomic market has two locations in Prague, and a total of 34 independently operated restaurants, bars and retailers. That being said, we have been starting to plan responsibly for impacts in Europe, where we see food retail starting to be affected, “ he continued.

Kitchen Safety 518

Kitchen Safety Food Safety Cash Management Food Supply 518

Modern Restaurant Management

MARCH 10, 2020

One retail segment that has seen chargebacks skyrocket as a result of friendly fraud is the full-service restaurant industry. It’s been nearly five years since the coalition comprised of Europay, MasterCard and VISA (EMVCo) shifted the liability for payment fraud from the banks to the merchant. percent of their total annual revenue.

POS 529

POS Point of Sale Customer Service 2025 529

Modern Restaurant Management

APRIL 2, 2020

For example, to handle the average daily cash flow, managers either spend valuable hours going to the bank, or restaurants have to pay for a deposit bag pick-up service. Sweetgreen reported the ability to process as many as 15 percent more sales an hour thanks to its cashless payment system. “Cash or card?” million U.S.

Cash Management 424

Cash Management Mobile Ordering Point of Sale Fast Casual 424

Modern Restaurant Management

MARCH 3, 2023

In a State of the Restaurant industry report, the Natiional Restaurant Association sees a return to normal with predicted sales growth in 2023. Other top research lists how impactful the Super Bowl was for restaurants, the state of gift cards and top pizza cities. million by the end of 2023.

2023 510

2023 Consumer Goods 2022 Point of Sale 510

Modern Restaurant Management

APRIL 7, 2022

There was a time, not too long ago, when interacting with a brand—be it a retailer or a restaurant chain—was a fairly uncomplicated process. There was a single point of sale or channel. If you wanted what the brand was selling, you went to a brick-and-mortar location and bought it. The Quest for the Holy Grail.

Mobile Ordering 538

Mobile Ordering Email Marketing Customer Experience Loyalty Program 538

Modern Restaurant Management

MARCH 12, 2021

Boosting retention can save companies the expense of replacing staff which the National Restaurant Association calculates to be as high as $2,000 per worker and $15,000 per manager. Company leaders know that their frontline squads have a unique vantage point and valuable insights.

Mobile Ordering 495

Mobile Ordering Front of House Communication Online Ordering 495

Modern Restaurant Management

JANUARY 15, 2021

This edition of MRM Research Roundup features restaurant industry year-end totals, how restaurant labor is evolving, fast-food brand intimacy and top cities for locavores. An Unpopular Year. In April, the segment’s customer transactions declined by -70 percent compared to year ago, and improved its declines to -30 percent in December.

2021 424

2021 Fast Casual Fine Dining Point of Sale 424

Restaurant Business

JUNE 23, 2025

They are popping up more often in conversations this year, and they point toward deeper trends in the restaurant tech market. AI agents will no doubt make their way into restaurants themselves, where they could be used to create schedules or order supplies, easing the workload on managers. By Joe Guszkowski on Jun.

Hiring 177

Hiring Mobile Ordering Advertising Leadership 177

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform.

Food Safety 528

Food Safety Mobile Ordering Online Ordering Kitchen Safety 528

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. March Sales Decline. Same-store sales for restaurants dropped by 28.3 Same-store sales for restaurants dropped by 28.3

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” Elo’s Sonal Apte, vice president of retail and hospitality. Christopher Baron of RedBaron Consulting.

Mobile Ordering 540

Mobile Ordering Front of House Customer Service Customer Experience 540

Sling

SEPTEMBER 13, 2022

Effective retail management requires a vast array of skills. In a broad sense, those skills boil down to managing your time, managing your staff, managing their training, and managing change. Retail management 101 Master these skills one at a time. Retail management 101.

Retail 144

Retail Management Management Point of Sale 144

EATER

SEPTEMBER 20, 2023

San Diego’s Rady School of Management suggests that it might. Robert Sanders, the study’s author, used economic models to show that if grocery retailers used dynamic pricing to adjust prices for perishable foods based on how long they’ve been on the shelves, retailers would likely dramatically curb food waste.

Waste 343

Waste Pricing Airlines Food 343

Modern Restaurant Management

OCTOBER 8, 2024

After all, no one wants a chef who can’t cook or a cashier who struggles with point-of-sale systems. Both brands take a people-centric approach, intentionally embedding soft skills like communication, teamwork, and resilience into hiring, training, and management practices. Spoiler alert: It’s not hard skills.

Hiring 419

Hiring Cash Management Customer Service Leadership 419

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour.

2024 540

2024 Loyalty Program Cash Management Customer Experience 540

Modern Restaurant Management

JANUARY 18, 2021

Over the past year, many restaurants have reduced the stress of the system by having consumers order online, by phone or mobile app, while additionally offering curbside delivery at the nearest point of retail. Customers want entirely personalized shopping experiences from retail to dining. Rethink Rewards. Facilitate Frequency.

Loyalty Program 510

Loyalty Program Mobile Ordering Online Ordering Customer Experience 510

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. This will enable brands to better manage off-premises orders and balance their hybrid operating models. For part two, click here.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

APRIL 2, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S. Live in the U.S., an overseas U.S.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

MARCH 11, 2020

US Foods Holding Corp.entered into a definitive agreement to acquire Smart Foodservice Warehouse Stores from funds managed by affiliates of Apollo Global Management, Inc. US Foods to Acquire Smart Foodservice. US Foods to Acquire Smart Foodservice. NYSE: APO) (the “Apollo Funds”) for $970 million in cash.

Bar 388

Bar Cash Management Loyalty Program Point of Sale 388

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Diners are looking for reassurance on cleaning procedures and technology to reduce contact with servers.

2020 495

2020 Mobile Ordering Loyalty Program Food Safety 495

Modern Restaurant Management

FEBRUARY 28, 2020

Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. “I found inspiration on my travels.

Coaching 421

Coaching Point of Sale Customer Experience Retail 421

Modern Restaurant Management

FEBRUARY 5, 2024

This means managing order complexity is crucial for pizza restaurants. In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. The data revealed an overwhelming 72 percent of diners plan on ordering pizza this year on either The Big Game, National Pizza Day, or both.

2024 493

2024 Loyalty Program Food Order 2030 493

EATER

AUGUST 20, 2024

With more than 4,600 stores across the United States, Walmart is the definition of a retail behemoth. Known for its “Every Day Low Prices,” the chain is the country’s dominant grocery retailer. In 2023 alone, Walmart sold more than $264 billion in groceries, more than double the sales of its two closest competitors combined.

Retail 306

Retail Point of Sale Food Supply 2023 306