Modern Restaurant Management

JANUARY 20, 2025

The crime in our industry is that many operators (most operators) do not know how much power they have over their vendors. This is an exercise that every operator should do at least once a year, and there is no better time to start than the start of a new year. This isn’t a knock on them. That’s a different story.

Operations 418

Operations Beverage Point of Sale Pricing 418

Modern Restaurant Management

JANUARY 28, 2025

Leadership and management are terms often used interchangeably, but they’re far from the same. While managers excel at planning, organizing, and maintaining day-to-day stability, leaders inspire, innovate, and challenge the status quo to drive change. However, long-term growth requires more than operational expertise.

Management 422

Management Management Leadership Innovation 422

Restaurant Business

OCTOBER 23, 2024

A recent eBook by Softarex Technologies highlights all the main aspects of AI usage in restaurant operations, from customer service to back-of-house management. Enhancing Customer Service with AI One of the most visible applications of AI in restaurants is in customer-facing operations.

Customer Experience 306

Customer Experience Operations Back of House Customer Service 306

Modern Restaurant Management

JANUARY 13, 2025

In a recall crisis, the media can be your greatest ally or your worst enemy – it all comes down to how you manage the message. With food recalls at a five year high , there’s (understandably!) increased consumer demand for real-time information about these incidents.

Management 419

Management Management Social Media Food 419

7 Shifts

NOVEMBER 15, 2024

Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience. Looking for someone to oversee day-to-day operations is a critical business decision that needs careful consideration. How do you manage customer expectations when wait times are longer than usual?

Leadership 195

Leadership Management Management Operations 195

ChowNow

MARCH 14, 2025

In this guide, youre going to learn: The key components of effective restaurant operations management Common challenges restaurant owners face (and how to solve them) Best practices to run a more efficient and profitable restaurant Lets explore what it takes to manage restaurant operations like a pro.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

MAY 5, 2025

When restaurant operators think about reducing operating costs, they often think they have to make large, sweeping cuts. Staff Appropriately When restaurants cut employees or reduce tables, they don’t end up with fewer expenses–they end up with burned-out, disgruntled team members who aren’t operating at their best.

Operations 251

Operations Front of House Back of House 2025 251

Modern Restaurant Management

MAY 23, 2025

In conjunction with thorough preventive measures such as vulnerability scanning and penetration testing , operators are already taking more effective steps to avoiding data leakage. They can help you find and install an effective MFA solution that fits your current data protection setup that’s also easy for your team to manage.

Operations 221

Operations Online Ordering POS Retail 221

Modern Restaurant Management

APRIL 29, 2025

Yelp is introducing a slew of new AI-powered updated tools designed to help restaurant operators be more efficient as well as improve the overall dining experience. In the coming months, AI-powered analytics will summarize feedback and trends over time to inform future operations.

Operations 221

Operations Front of House Seating Reservations 221

Modern Restaurant Management

APRIL 11, 2025

Modern Restaurant Management (MRM) magazine asked Zabaneh to elaborate on best practices restaurant operators should put in place now. What can restaurant operators do to bring in new guests and keep them coming back for more? For back of house, operators should focus on tech that drives speed, efficiency, and cost savings.

Loyalty Program 439

Loyalty Program Social Media Front of House Back of House 439

Modern Restaurant Management

DECEMBER 30, 2024

In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations. Start by looking at internal and operational processes before rolling AI into customer-facing interactions.

Customer Experience 519

Customer Experience Loyalty Program Dietary Restrictions 2025 519

ChowNow

MAY 9, 2025

In this article, you will learn: The five most important restaurant costs to track and manage Easy strategies for controlling food costs and labor costs Tactics to save money without hurting your guest experience Lets start with the big picture and learn where your money is actually going.

Operations 195

Operations Email Marketing Food Supply Seasonal Menu 195

The Rail

MARCH 31, 2025

By Jose Chavez, Contributor Managing multiple locations is tough in the restaurant business. Restaurant businesses need to adopt technology that enables collaboration among remote teams and simplifies management if they want to succeed. It ensures process consistency and simplifies operations across multiple sites.

Technology 130

Technology Management Management Operations 130

Modern Restaurant Management

NOVEMBER 14, 2024

The average restaurant operating a sit-down dining experience can miss 15-30 percent of incoming calls on average, with that number possibly being even higher during busy hours. Operational Efficiency : No constant interruptions for staff to focus on what matters when an AI phone host is available 24/7 3. menu, hours, etc.),

Reservations 448

Reservations Online Ordering Loyalty Program Book 448

Modern Restaurant Management

NOVEMBER 22, 2024

To facilitate a successful seasonal hiring process, restaurant operators must understand the full lifecycle of a seasonal hire – from recruitment to onboarding to retention – and how each stage presents an opportunity for restaurants to enhance their business and cultivate stronger teams.

Hiring 437

Hiring Recruiting Customer Experience Back of House 437

ChowNow

MARCH 21, 2025

Is your delivery operation disorganized? If managing food delivery feels more like a headache than a revenue stream, youre not alone. But with so many third-party platforms available, managing them all simultaneously quickly becomes overwhelming. The operational and customer service benefits of using an aggregator.

Delivery 195

Delivery Operations Food Online Ordering 195

Modern Restaurant Management

DECEMBER 2, 2024

As a restaurant manager, maintaining food safety is your number one responsibility. As a manager, understanding the causes and symptoms of foodborne illness is key, not just for staying in compliance with health regulations but also for safeguarding the health of your customers (and the reputation of your business).

Food Safety 275

Food Safety Management Management Kitchen Safety 275

Modern Restaurant Management

JANUARY 2, 2025

In California, annual fees for a liquor license can also reach up to $1M, depending on factors like operating hours, customer policies, and whether the establishment offers on-site brewing. Renewals, inspections, and compliance costs add even more overhead, making it difficult for new restaurants to manage these expenses.

License 472

License Loyalty Program Innovation Customer Service 472

Modern Restaurant Management

JANUARY 21, 2025

Vice President of Brand Strategy for Sunny Street Cafe, tells Modern Restaurant Management (MRM) magazine. By combining proactive planning, strategic menu adjustments, operational efficiency, and strong vendor relationships, businesses can effectively manage these challenges while prioritizing customer satisfaction and food safety.

Food Safety 398

Food Safety Food Pricing Communication 398

Modern Restaurant Management

NOVEMBER 12, 2024

In a time where restaurants are challenged by rising costs and labor constraints, the rise in severe weather adds another challenge that owners and managers must plan and solve for to protect people and assets. For this reason, restaurants must make severe weather preparedness a key component of their operation strategy and staff training.

Training 473

Training Communication 2025 2024 473

Modern Restaurant Management

MARCH 25, 2025

In the restaurant industry, moving from General Manager (GM) to Multi-Unit Leader (MUL)—whether as a District Manager, Area Manager, or Regional Director—is usually seen as a natural career progression. As an MUL, this hands-on style becomes a liability because now they must manage leaders, not operations.

Coaching 322

Coaching Leadership Training Management 322

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. When consumers order more food online, it’s clearly good for business – but it can also make it harder for businesses to manage inventory.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

APRIL 18, 2025

Restaurant operators are dealing with shrinking margins, labor shortages, and higher guest expectations than ever before. It’s about taking friction out of operations—so staff can spend more time focused on hospitality, not paperwork. This isn’t about replacing people with machines.

Airlines 434

Airlines Hospitality Waste Food Order 434

Modern Restaurant Management

MAY 19, 2025

Yet even then, operators were innovating—often quietly and creatively. Over the last two decades, I’ve worked alongside operators in just about every hospitality setting—independent cafés, high-end dining rooms, food halls, and regional chains. The pandemic redefined how restaurants operate.

Hospitality 275

Hospitality Front of House Back of House Food Order 275

Modern Restaurant Management

OCTOBER 13, 2024

Back-office digital innovations are also helping restaurants manage costs and make the most of their workforce. Inventory management tools, for example, enable the real-time tracking of food stock, alerting staff to use items before they spoil and reducing waste. Staffing and workforce management tools are also proving useful.

Marketing 449

Marketing Tip Distribution Mobile Ordering Customer Experience 449

ChowNow

APRIL 15, 2025

One of operators most difficult challenges is balancing restaurant operating costs without compromising the food, service, and customer experience that makes your restaurant unique. The Three Types of Restaurant Operating Costs Before you can start paring down expenses, you have to understand what youre actually spending and why.

Operations 195

Operations Online Ordering Customer Service Customer Experience 195

Modern Restaurant Management

NOVEMBER 20, 2024

Long after the restaurant industry felt the most significant impacts of the pandemic, echoes still reverberate in the form of workforce realities and operational challenges. ” Perhaps unsurprisingly then, many restaurant operators cited a lack of qualified and committed applicants as a significant obstacle.

2025 474

2025 2024 Recruiting Employee Relations 474

Modern Restaurant Management

MAY 27, 2025

Yet many restaurant operators remain underprepared when it comes to integrating legal and insurance considerations into their cybersecurity response plans. An integrated response plan should include a designated response team that includes IT staff, management, legal counsel and an insurance representative.

Insurance 282

Insurance Document Employee Relations 2023 282

ChowNow

MARCH 20, 2025

In this article, youll learn: How menu management software streamlines menu updates and eliminates manual errors Why outdated or inconsistent menus can impact customer satisfaction and revenue Key features to look for when choosing the right software for your restaurant Lets explore why every restaurant needs menu management software.

Menu 195

Menu Management Management Online Ordering 195

Modern Restaurant Management

MARCH 20, 2025

The challenges can be overwhelming, from managing multiple orders to coordinating staff and ensuring timely deliveries. Inefficient Operations and Workflow One major hurdle that can slow down the growth of your catering business is inefficient operations and workflow. Growing a restaurant or catering business is no small feat.

Catering 352

Catering Delivery Customer Service Customer Experience 352