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What Guests Want from the QSR Experience

Modern Restaurant Management

Sixty one percent of diners would leave a drive-thru line with five or more cars in front of them, according to a survey on QSR ordering preferences from Xenial. For example, 21 percent of diners in Xenial’s survey prefer ordering and paying ahead with their mobile device.

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What Guests Want from QSR Experience

Modern Restaurant Management

Sixty one percent of diners would leave a drive-thru line with five or more cars in front of them, according to a survey on QSR ordering preferences from Xenial. For example, 21 percent of diners in Xenial’s survey prefer ordering and paying ahead with their mobile device.

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How gusto! Simplified Payroll and Stays Engaged With Their Team

7 Shifts

They have been featured in QSR magazine's “ 40/40 List of America's Hottest Startup Fast Casuals" for 2020 and made Atlanta Business Chronicle's “Fastest Growing Companies” in 2022 list. started out scheduling like many restaurants do—on Excel spreadsheets. takes advantage of 7shifts' integration with ADP Workforce Now.

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Consumers Welcome Some Restaurant Automation, Reject Others

Modern Restaurant Management

More than half (55 percent) of global consumers say automated food preparation is unacceptable for both quick service and table service restaurants, while nearly half (49 percent) say they’re likely to order food through an artificial intelligence tool, such as a chatbot or drive-thru.

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Avoiding Mistakes in Loyalty Programs

Modern Restaurant Management

If rewards aren’t motivating, restaurants lose out on upsell opps (e.g. Neiman offered more advice for Modern Restauran Management (MRM) magazine readers. It has become infinitely more important for brands to ensure the rewards they offer are achievable and can be collected and used no matter what platform a guest orders from.

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The Topic Is Tipping

Modern Restaurant Management

Guests are dining out more often than last year and and rewarding great service, with the highest tips at bars and fine dining restaurants, according to hospitality industry data from Lightspeed Commerce Inc. Takeout tips are down : Tips for online orders and delivery dipped slightly, falling from 8.83 percent to 8.07 percent average.

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How Consumers Engage with QSRs

Modern Restaurant Management

households eating out or ordering food more frequently, according to a TransUnion report that details consumer attitudes and behaviors when engaging with QSRs. For more than half of consumers (58 percent), that amounts to dining out or ordering once or twice per week and spending less than $150 per week.