Modern Restaurant Management

JANUARY 23, 2025

The restaurant industry is fast-paced and demanding, with constant pressures to deliver excellent service while managing operations smoothly. Balancing staff needs, customer expectations, and resource constraints can quickly overwhelm staff and management alike.

Operations 395

Operations Workshop Sustainability Inventory 395

Modern Restaurant Management

APRIL 23, 2025

From over-serving intoxicated guests to improperly checking IDs, restaurants can face serious legal, financial and reputational consequences for failing to effectively manage their liquor liability risks. Consider the following best practices for managing liquor liability in restaurants: 1. Forty two states in the U.S.

Serving 377

Serving Restaurant Law Employee Relations Insurance 377

Modern Restaurant Management

OCTOBER 28, 2022

Modern restaurants need strong leadership right now to guide them through these changes and challenges. 2 – Give Employees Training and Education Opportunities. During the Great Resignation, many restaurant workers cited lack of career growth or training as one of the top reasons for leaving the industry.

Leadership 472

Leadership Loyalty Program Communication Training 472

Modern Restaurant Management

NOVEMBER 20, 2024

To help restaurant operators better understand what employees want and need, close to 1,000 restaurant managers were surveyed regarding compensation, technology use, retention tactics, and more. Growth and Leadership While the restaurant industry grew by 1.7 percent in 2024 and added 210,300 jobs, a standout category led the pack.

2025 474

2025 2024 Recruiting Employee Relations 474

Modern Restaurant Management

SEPTEMBER 16, 2024

By implementing a situational-based training program, Disney was able to define how and when you, as a front line “cast member” were empowered to step out of your normal role and interact with a park guest. We didn’t need to “find a manager” to make it happen. Or perhaps an incorrect food order.

Leadership 450

Leadership Operations Loyalty Program Guest Recovery 450

Modern Restaurant Management

FEBRUARY 4, 2025

Community organizations stepping in to educate workers and managers on their rights. Train Managers and Employees Managers should know ICE procedures and how to respond. Hold regular training so staff knows what to do if ICE arrives. Employees should understand their rights and responsibilities during an ICE visit.

Audits 83

Audits Restaurant Law Document 2025 83

Culinary Cues

MARCH 27, 2020

There has never been a more important time for leadership – not the job title – the act of leadership and the positive actions of those who rise to the occasion. There are people who selflessly step up and do what they believe is right, even in the absence of real leadership. At the same time – they crave leadership direction.

Leadership 392

Leadership Healthcare Social Media Government 392

Modern Restaurant Management

JULY 18, 2024

Managers play a pivotal role in either fostering a positive service industry culture or contributing to burnout. It's imperative that managers adopt strategies that motivate employees through self-pride, a sense of accomplishment, and a supportive environment grounded in communication, honesty, integrity, and hard work.

Management 474

Management Management FOH BOH 474

The Rail

JANUARY 3, 2025

This ever-changing nature makes training your staff that much more important, as your success hinges on the performance of your team. For example, training employees to not waste food and other resources is a growing priority for restaurants seeking to minimize environmental impact while maximizing efficiency.

Training 130

Training Operations Kitchen Safety Seasonal Menu 130

Modern Restaurant Management

MAY 9, 2025

Developing system-wide training programs and blended learning courses helped teams adopt new technology smoothly, making the transition more effective. Managing product testing and rollout schedules reinforced the value of planning and precision, ensuring consistency across 50 new restaurant openings.

Leadership 251

Leadership Innovation Technology 2024 251

Modern Restaurant Management

MARCH 19, 2024

However, as we surge forward, it's imperative to highlight what's missing from today's dining experience and identify the qualities that elevate a great manager to give the next level service assisted by AI, required to succeed in this new environment.

Leadership 493

Leadership Customer Service Customer Experience Technology 493

Modern Restaurant Management

MAY 13, 2025

Instead, it’s full of frustrated managers venting about Gen Z workers: “They don’t take extra shifts or pick up responsibilities.” The Leadership Shift: How to Adapt and Engage Gen Z in Hospitality Every generation faces its own set of stereotypes. My inbox isn’t filled with lighthearted stories like mine.

Leadership 282

Leadership Hospitality Coaching 2024 282

Modern Restaurant Management

SEPTEMBER 4, 2024

Operating a restaurant is more than managing a business; it’s about building a vibrant community and fostering a sense of family where every day brings fresh challenges and opportunities. By leading by example and providing thorough training, you guide everyone towards success and build a strong, cohesive team.

Management 437

Management Management Leadership Franchise 437

Modern Restaurant Management

FEBRUARY 23, 2021

Through financial recessions, terrorist attacks, global pandemics, and just the typical challenges we face in the course of daily business, there are many leadership lessons to be learned. In the good times, this looks like rigorous training, a dedication to time-honored processes, and a focus on building your culture. Get Better.

Leadership 450

Leadership 2002 Airlines 2001 450

Modern Restaurant Management

MAY 16, 2025

A study published in the FIU Hospitality Review found that service time is a key factor in guest satisfaction, with performance improving in direct proportion to how much management emphasizes it. In other words, when leadership prioritizes speed and clarity, staff performance tends to follow suit.

Front of House 324

Front of House Communication Back of House Fast Casual 324

EATER

JULY 24, 2020

Among other demands, the letter calls to diversify the board of trustees, and make events more equitable On July 16, a large group of James Beard Foundation employees sent a letter to the foundation’s senior leadership team, outlining a list of demands for the future of the organization.

Leadership 363

Leadership Hiring Events Audits 363

Modern Restaurant Management

OCTOBER 10, 2024

In the restaurant industry, an education program should emphasize the development of durable skills such as leadership, communication, and problem-solving. For restaurants, these skills are especially valuable in high-demand roles such as new managers, human resources, payroll, facilities management, and various leadership positions.

Education 221

Education Loyalty Program Leadership Customer Service 221

Culinary Cues

JULY 15, 2024

This is a disease that lies dormant in many people just waiting to take over their every being if those in positions of leadership allow it to. In other words – when a restaurant is not working as it should, start by looking at leadership and how they approach the business and the people within. This is your role as a leader.

Leadership 473

Leadership Food Truck Employee Relations Training 473

Modern Restaurant Management

APRIL 9, 2025

Ballas shares his insights with Modern Restaurant Management (MRM) magazine and discusses issues that must be on the radar for franchises and brands including AI, automation, sustainability, staffing, training, and more. What are some key trends you expect to affect the franchise landscape this year and in years ahead?

Loyalty Program 251

Loyalty Program Franchise Franchising Fast Casual 251

7 Shifts

JULY 24, 2020

While you must follow the strict guidelines to ensure the safety of your staff and customers, that’s not to say you can’t take advantage of an empty restaurant to improve your knowledge of restaurant management, running a business, and creating a recipe for success when you eventually get back to business as usual. Published: 2009 ??

Book 370

Book Management Management Restaurant Law 370

Modern Restaurant Management

MAY 20, 2025

Leadership often must transition from being founder-centric to team-oriented. Effective leadership in this phase hinges on fostering accountability, cultivating alignment, and delegating decision-making authority to the right individuals. Invest in Leadership Development Leaders need tools and training to address new challenges.

Leadership 221

Leadership Sustainability Workshop Hiring 221

Modern Restaurant Management

MARCH 1, 2022

Empowering Employees with the Right Tools and Training. It helps managers, cooks, the wait staff, and hosts to do their jobs more effectively while fostering loyalty because employees feel empowered and supported. Restaurant people are “people-people.”

Front of House 576

Front of House Loyalty Program Back of House Training 576

Modern Restaurant Management

MAY 1, 2024

Although they have some interaction with the waitstaff and management out of operational necessity, they rarely achieve the level of collaboration that would be necessary for efficiency. Corporate leadership : Of course, for restaurants that are part of a chain, there can also be a communication silo formed among the corporate leadership.

Communication 492

Communication Operations Leadership Employee Relations 492

Modern Restaurant Management

JUNE 13, 2025

Modern Restaurant Management (MRM) magazine connected with Clint Hughey, Snooze’s Director of Impact, to learn how the Change Maker role is one of the most essential at Snooze. We’re actively working on improving the training, resources, and toolkit available to Change Makers to set them up for success.

Sustainability 251

Sustainability Loyalty Program Leadership Food Supply 251

Culinary Cues

APRIL 7, 2025

PLAN BETTER TRAIN HARDER Work Hard and be Kind Dick Cattani Harvest America Ventures, LLC Restaurant Consulting www.harvestamericacues.com BLOG (Over 900 articles about the business and people of food) CAF Talks Podcast [link] More than 90 interviews with the most influential people in food

Kitchen Safety 306

Kitchen Safety Food Supply 2030 Healthcare 306

Modern Restaurant Management

DECEMBER 16, 2024

Restaurant operators and managers will benefit from increased access to key business data – such as labor demand and sales projections – to budget their seasonal labor needs. Cultural Reinforcement Managers and operators should encourage employees to avail themselves of flexible scheduling and other related benefits.

Hiring 251

Hiring Employee Relations Coaching 2025 251

Modern Restaurant Management

OCTOBER 30, 2019

Finding the right general manager (GM) can be a challenging task, yet businesses that view investing in employees as an unnecessary expense often pay for it down the road. Ben Brock, restaurant operator and partner with 4Top Hospitality states, “It all starts with general managers. That’s why training matters so much.

Management 333

Management Management Hiring Training 333

The Rail

JUNE 11, 2025

Whether you’re moving into the next town or setting up a shop across the country, managing a multi-location restaurant requires planning, patience, and a whole lot of practical know-how. From planning the move to training new staff and maintaining quality across locations, you’ll find valuable tips to help ensure your expansion is a success.

Management 147

Management Management Equipment Hiring 147

Culinary Cues

APRIL 23, 2023

Do you understand the seasonality of ingredients and how to adjust for less than stellar quality or substitute ingredients that will bring you close to the same result in a recipe? [] WHAT DO YOU KNOW ABOUT WINE: Is the wine list solely the responsibility of the sommelier, lead bartender, or dining room manager?

Seasonal Menu 520

Seasonal Menu Leadership Training Fine Dining 520

ChowNow

MAY 2, 2025

Youre not just managing food and staff, youre battling slim profit margins, high operating expenses, and constantly changing customer preferences. Poor financial management is one of the leading causes of restaurant failure, especially for new restaurants that dont yet have consistent foot traffic or reliable profit margins.

Email Marketing 195

Email Marketing Social Media Cash Management Customer Service 195

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. In addition to their main duties, restaurant managers also have to contend with all the unwritten or hidden responsibilities that fall on them.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

JANUARY 30, 2024

Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates. Define the one or two KPIs most critical for your top growth goals.

Leadership 508

Leadership Small Business Customer Experience Hospitality 508

EATER

APRIL 8, 2021

It is also a nonprofit that has spent 30 years training at-risk youth exiting the juvenile detention system to work in hospitality. So the staff and the 15 young people working that night spent most of the evening doing extra training and cleaning to keep busy. Café Momentum is more than just a restaurant, though. Several U.S.

Training 307

Training Café Kitchen Safety Back of House 307

7 Shifts

MAY 1, 2023

Team management is a top concern for restaurants these days. As part of our Serving What's Next webinar series, four restaurant managers shared their approach to hiring, training, and retaining. Ellesse Piper is the Operations Manager at 7 Leaves Cafe , a QSR franchise with 40+ locations in 4 states.

Hiring 195

Hiring Training Management Management 195

Modern Restaurant Management

MAY 15, 2025

Under his leadership, the brand has doubled its footprint in just six months. Pepper discussed his journey with Modern Restaurant Management (MRM) magazine. Once they’re on board, we provide them with comprehensive training, marketing support, and operational guidance to ensure they succeed.

Fast Casual 221

Fast Casual Food Franchise Franchising 221

Open for Business

OCTOBER 15, 2024

That’s why having a solid restaurant management training program is so important for owners and operators looking to build a successful team. A well-structured management training program equips new leaders with essential skills while promoting ongoing development.

Training 60

Training Management Management Loyalty Program 60

Modern Restaurant Management

MAY 2, 2022

Train continuously. New employees get trained on safety and quality protocols as part of their onboarding. But all employees should receive ongoing training – not just upon hiring, but throughout their tenure. Software will also allow leadership teams to make data-based decisions, spot trends, and mitigate risks.

Food Safety 546

Food Safety Food Supply Waste Sustainability 546