Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. Still, keeping a steady team remains the top challenge, highlighting the need for ongoing innovation in restaurant workforce management.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

DECEMBER 11, 2024

" That's what Jason Cortellesso, Partner & Creative Director at Sport & Leisure , told Modern Restaurant Management (MRM) magazine when discussing the merch program at his latest estabilshment in East Greenwich, Rhode Island that is seeing people to line up before they open on drop days to get their hands on the items. ."

Merchandise 419

Merchandise Sports Social Media Seasonal Menu 419

Modern Restaurant Management

OCTOBER 30, 2024

. "Value is a broader tent than price, but price is an important value platform when consumers are faced with high inflation or a personal economic situation such as a job loss," Tim Fires, president of global foodservice at Circana, told Modern Restaurant Management (MRM) magazine. "We Consumers want new experiences and variety.

Loyalty Program 252

Loyalty Program Consumer Goods Customer Experience Pricing 252

Modern Restaurant Management

NOVEMBER 14, 2024

We believe that having those additional insights allowed operators to be more accurate and specific in their marketing, and that was the deciding factor in successful campaigns." "Also, leveraging demographic data to augment loyalty programs and special offers was a critical factor in successful campaigns."

Loyalty Program 252

Loyalty Program 2025 2024 Communication 252

Modern Restaurant Management

FEBRUARY 1, 2022

So, what can marketers of fast casuals do to bring people back to their brick-and-mortar locations? For Bigger Marketing Budgets, It’s About Doubling Down on Digital. According to a recent article in QSR Magazine , Chipotle leverages techniques like predictive modeling to trigger purchasing journeys in new and lapsed customers.

Fast Casual 495

Fast Casual Dine-in Casual 2022 495

Modern Restaurant Management

JANUARY 31, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news of dramatic Valentine's Day shift, best food scenes, and the evolution of c-store foodservice. However, increased investments in marketing and promotions to drive traffic could offset operational efficiency gains.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

JUNE 16, 2025

Imagine sending your child to college and not knowing what the meal plan will cost or even more illustrative, when going into a restaurant and noticing that everything on the menus is 'market price.' The only path to successful innovation is through collaboration with manufacturing partners.

Supplies 221

Supplies Operations Food Supply Consumer Goods 221

Modern Restaurant Management

FEBRUARY 27, 2025

To learn more about the plans for the growing brand, Modern Restaurant Management (MRM) magazine spoke with Araque and Gonzalez. innovative and unique marketing strategies and 3. JA: The biggest challenges are supply chain logistics, maintaining quality, and adapting to different markets. Why you wanted to franchise.

Franchise 221

Franchise Franchising Social Media Influencer 221

Modern Restaurant Management

FEBRUARY 17, 2025

Eggs have become a staple item for innovation in quick-service restaurant entrees, and marketing trends like the emergence of all-day breakfast have significantly boosted egg demand.” “While seasonality remains an influencing factor, egg use has grown dramatically over the last 20 years.

Hospitality 221

Hospitality Food Supply Seasonal Menu 2025 221

Modern Restaurant Management

MAY 8, 2025

Modern Restaurant Managment (MRM) magazine reached out to Shannon O’Shields, VP of Marketing at Rubix, to learn more on how anti-texture is redefining mouthfeel, why it's so important , and what restaurants can do to capitalize on this growing trend.

Social Media 251

Social Media Beverage Influencer Innovation 251

Modern Restaurant Management

MAY 1, 2025

For a deeper dive into what restaurant operators need to know about this trend,, Modern Restaurant Management (MRM) magazine reached out to Geoff Michener, CEO & Founder, dataplor. For both January and year-round, restaurant and bar operators may wish to consider including this customer segment in their marketing efforts.

Influencer 283

Influencer 2025 2023 2024 283

Modern Restaurant Management

FEBRUARY 17, 2025

Eggs have become a staple item for innovation in quick-service restaurant entrees, and marketing trends like the emergence of all-day breakfast have significantly boosted egg demand.” “While seasonality remains an influencing factor, egg use has grown dramatically over the last 20 years.

Hospitality 221

Hospitality Food Supply Seasonal Menu 2025 221

Modern Restaurant Management

MARCH 24, 2025

For example, Chick-fil-A ihas used drone footage and cameras to optimize speed and accuracy at their drive-thru and Tang expects more innovation from the brand. "If " Modern Restaurant Management (MRM) magazine asked Tang to take a deeper dive into technology and the drive-thru experience.

Loyalty Program 307

Loyalty Program Mobile Ordering Coaching Customer Experience 307

Restaurant Business

JUNE 13, 2025

Premium Financing The market for restaurant chains is heating up The Bottom Line: A pair of firms are reportedly making a play for Papa Johns, and Bojangles is apparently on the market again. Consumers still want great in-store experiences, even if they don’t always use them.

Operations 221

Operations Leadership 2025 Fast Casual 221

Modern Restaurant Management

OCTOBER 23, 2024

Modern Restaurant Management (MRM) magazine connected with Mike DiBeneditto, CEO of Golden Waffles, to learn about "waffle-omics" and how the breakfast staple can be a strategic menu asset for restaurant operators. . It really is so easy to innovate around waffles. Taco Tuesday with a Golden Waffles Twist, anyone?

Back of House 221

Back of House Seasonal Menu 2024 Customer Experience 221

Modern Restaurant Management

MAY 15, 2025

Pepper discussed his journey with Modern Restaurant Management (MRM) magazine. Once they’re on board, we provide them with comprehensive training, marketing support, and operational guidance to ensure they succeed. Under his leadership, the brand has doubled its footprint in just six months.

Fast Casual 221

Fast Casual Food Franchise Franchising 221

Restaurant Business

JUNE 13, 2025

Photo: Shutterstock San Francisco-based delivery service DoorDash announced Friday that it has completed its purchase of SevenRooms, a New York-City-based reservations and marketing platform for restaurants. . By Timothy Inklebarger and Joe Guszkowski on Jun. billion and international food delivery service Deliveroo for $3.9

Reservations 205

Reservations Leadership Advertising 2025 205

Modern Restaurant Management

APRIL 14, 2025

The report found that loyalty is eroding as brands worked hard to offer new limited time offers, value meals, upgraded loyalty programs, and digital innovations. To delve more deeply into the results, Modern Restaurant Management (MRM) magazine reached out to Hope Neiman, Tillster’s chief marketing officer.

Loyalty Program 332

Loyalty Program 2025 Mobile Ordering Fast Casual 332

Modern Restaurant Management

NOVEMBER 15, 2024

Setting a new brand standard, Marco's Pizza recently unveiled a store redesign beginning in the Boise market at corporate-owned store. To learn more about the redesign effort, Modern Restaurant Management (MRM) magazine reached out to Gerardo Flores, Chief Development Officer, Marco’s Pizza.

Mobile Ordering 221

Mobile Ordering Design Customer Experience Online Ordering 221

Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine.

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Modern Restaurant Management

MAY 21, 2020

With more states lifting sanctions on dine-in options, Modern Restaurant Management (MRM) magazine reached out to Yelp's Small Business Expert Emily Washcovick to learn about ways restaurants can successfully make the transition and slowly ramp up operations, while keeping guest and staff safety top of mind. Emily Washcovick.

Customer Experience 570

Customer Experience Consumer Goods Social Media Dine-in 570

Modern Restaurant Management

MARCH 6, 2025

The lounge boasts innovative lighting that enhances the sensory experience. ” The project highlights Da Bureau's commitment to innovative design solutions that are environmentally responsible and sustainable, said Boris Lvovsky, CEO and co-founder. .” How did this project come about, and what was the process?

Design 252

Design Recycling Sustainability License 252

Modern Restaurant Management

FEBRUARY 21, 2022

Future Market Insights reports that overall Plant Based Burgers sales revenue will surpass US$ 2.7 With increasing promotions in restaurant magazines, food blogs, and social media platforms, more people are expected to join this mega-trend. Bn in sales in 2021, while Meat Alternative Market experienced a year-on-year growth of 5.2

Fine Dining 554

Fine Dining Fast Casual Food Supply 2022 554

Restaurant Business

JUNE 12, 2025

The company plans to expand into more markets and expects to have thousands of bots on the ground by the end of the year, which it says will give it the largest autonomous vehicle fleet in the world. Sam Altman, the CEO of OpenAI and an existing Coco investor, contributed to the fundraising round. Members help make our journalism possible.

Delivery 184

Delivery Leadership 2025 Advertising 184

Restaurant Business

JUNE 11, 2025

marketing retail News Heather Lalley is the managing editor of Restaurant Business, Foodservice Director and CSP Daily news. Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Fast Casual 172

Fast Casual Cash Management Retail Leadership 172

Modern Restaurant Management

JANUARY 26, 2023

Modern Restaurant Management (MRM) magazine asked Cristin O’Hara, Managing Director and Head of Restaurant Group at Bank of America, to elaborate on some of findings. Quick Service Restaurants (QSRs) in particular thrived during the pandemic, largely due to drive through capabilities and technological innovation.

2023 476

2023 Employee Relations Franchise Franchising 476

Modern Restaurant Management

SEPTEMBER 11, 2024

. "It’s more important than ever for restaurants to elevate the customer experience as habits and lifestyle needs change rapidly, with the design of the space playing a crucial role in shaping these experiences," Dove told Modern Restaurant Management (MRM) magazine. "Staying

Fine Dining 451

Fine Dining Customer Experience Design Dine-in 451

Modern Restaurant Management

JANUARY 10, 2023

“Innovation is in the sweetgreen DNA, and meeting customers where they are is the key to our brand mission; connecting people to real food,” said Jonathan Neman, CEO and Co-Founder of sweetgreen. Modern Restaurant Management (MRM) magazine quizzed the sweetgreen team to learn a bit more about the brand's latest innovation.

Website Management 451

Website Management Customer Experience Food Order Online Ordering 451

Modern Restaurant Management

JANUARY 2, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. The data collected will help create future strategies to identify customer preferences influencing a company's sales and marketing strategies.

2024 494

2024 Fast Casual Food Safety Insurance 494

Restaurant Business

JUNE 11, 2025

This is where, especially for restaurants, we’re leading the charge and innovating,” he said. “To In addition to delivery, it now offers software such as online ordering and mobile apps, and will soon add reservations and marketing tools with the pending acquisition of SevenRooms. “At Members help make our journalism possible.

Advertising 223

Advertising Fast Casual Social Media Leadership 223

Modern Restaurant Management

MAY 10, 2024

This is coupled with the global ethnic food market projected to grow by approximately eight percent from 2023 to 2023. To better understand this trend, Modern Restaurant Management (MRM) magazine reached out to Luis Martinez, senior vice president of R&D and Commercialization at Rubix Foods.

Social Media 451

Social Media 2024 Seasonal Menu 2023 451

Modern Restaurant Management

FEBRUARY 10, 2020

Please send plant-based news to Modern Restaurant Management (MRM) magazine's Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. New GFI-commissioned data also released today reveals the size of the market opportunity on offer and shows that U.S. Good Food Restaurant Scorecard. This data covers U.S.

Hospitality 460

Hospitality Food Consumer Goods 2019 460

Modern Restaurant Management

APRIL 9, 2024

"Embracing AI signifies a shift towards customer-centricity, where innovative solutions can cater to each and every customer – from automated interactions, seamless reservations, instant inquiries, and beyond – all converging to place the customer firmly at the heart of the restaurant experience."

Customer Experience 483

Customer Experience Customer Service Technology Inventory 483

Modern Restaurant Management

APRIL 22, 2020

Benchmark Wine Group , which normally has an 80-percent business-to-consumer market, flipped its business model to offer considerable discounts on its rare and well-aged wines to restaurants still in operation. Modern Restaurant Management (MRM) magazine spoke with Benchmark CEO David Parker their efforts.

Retail 412

Retail Seating Customer Service Supplies 412

Modern Restaurant Management

MAY 22, 2024

To gain insights, Modern Restaurant Management (MRM) magazine turned to Phil Kafarakis, President & CEO, International Foodservice Manufacturers Association. Kafarakis also served as President of the Specialty Food Association (SFA) and Chief Innovation and Member Advancement Officer at the National Restaurant Association.

Front of House 472

Front of House Back of House Leadership Franchise 472

Modern Restaurant Management

OCTOBER 2, 2024

Value pricing will eventually become a less effective tactic for restaurant brands with the market becoming oversaturated with discounted options. Drive-thru innovation, omni-channel ordering and kiosks are a few areas brands are heavily investing in to meet this demand. How long do you anticipate the value trend continuing?

Loyalty Program 450

Loyalty Program Mobile Ordering Coupons Customer Experience 450

Modern Restaurant Management

MARCH 11, 2025

" As we mark the fifth anniversary, MRM magazine surveyed restaurant insiders about the pandemic’s lasting impact on their businesses and the industry. The restaurants that thrive today are those that balance innovation with human connection. And that evolution is fueling a more innovative, efficient, and people-first future.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221