article thumbnail

Training at Scale: How to Grow Restaurant Teams Without Losing Brand Soul

Modern Restaurant Management

Whether scaling a single concept across new locations or managing multiple brands under one roof, the ability to deliver training that scales without becoming generic is mission critical. Lead With Product Understanding, Not Policy Memorization Training often begins with policies.

Training 251
article thumbnail

Keeping Employees and Customers Safe Requires a Different Training Approach

Modern Restaurant Management

In a word- hospitality. The concept of ‘Safe Hospitality’ or ‘Safe Service’ is the new differentiator. What Exactly Is ‘Safe Hospitality?' What does safe hospitality look and feel like? Why Is a Different Training Approach Required?

Training 545
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Increasing Threat of Fake IDs Around Independence Day

Modern Restaurant Management

celebrates Independence Day, but alongside the fireworks and festivities, the hospitality industry faces a growing threat: a sharp increase in fake ID usage. With the right combination of technology and training, hospitality operators can protect themselves while also remaining compliant, even on one of the busiest nights of the year.

License 419
article thumbnail

Why Hospitality Still Matters: The Heart of Restaurant Success

Goliath Consulting

Hospitality isnt just serviceits the emotional connection that keeps guests coming back. In todays competitive dining landscape, hospitality is what truly sets a restaurant apart. Hospitality vs. Service Though often used interchangeably, hospitality and service arent the same. Providing good food is just the beginning.

article thumbnail

Restaurant Management Masterclass

Speaker: Harlan Scott, Founder of Harlan Scott Hospitality and Industry Restaurant

If your restaurant is suffering from cut staff, low morale, or ineffective training, you've come to the right place. Join Harlan Scott of Harlan Scott Hospitality, learn how to get back in control of your restaurant and your operation back on autopilot.

article thumbnail

Training With Intention

Modern Restaurant Management

As the manager on duty prioritizes each crisis and puts out literal fires in the kitchen while trying to get the POS company on the phone, a chipper newcomer clad in all black strolls in through the back alley to drop a bomb: “I think I’m training with you today?” ” If you know, you know. ”

Training 450
article thumbnail

Moving Beyond Hourly Wages Toward Supporting Employees as Whole Individuals

Modern Restaurant Management

" Cheng advises that to create a culture where the hospitality industry is viewed as a legitimate career, operators can take the following key steps: Build a positive company culture. Structure ongoing training to encourage individual learning and development. Invest in technology.

Hiring 386
article thumbnail

Transforming Hospitality Experiences: Unleashing the Power of ChatGPT in the Industry

Speaker: Joseph Guszkowski - Senior Technology Editor, Restaurant Business | Jay Ashton - National Brand Activation Manager, Sysco | Dan Maimone - Global Director of Customer Success Operations, Harri

ChatGPT has made a significant impact on the hospitality industry, particularly in restaurants, by revolutionizing customer interactions and improving overall experiences. Don't miss out on this exclusive panel, where three restaurant thought leaders will share their insights on the benefits and applications of ChatGPT.

article thumbnail

Restrictions Into Opportunities: How to Make Your Restaurant Succeed

Speaker: Patrick Cottrell and Joe English

Join Patrick Cottrell and Joe English from Sculpture Hospitality, and fit your restaurant to thrive in face of pandemic restrictions. Staffing/Re-training Staff. Whether your state allows outdoor dining, takeout only, or a little bit of both, we're here to help. In this webinar, you will learn: Planning and preparation.