Modern Restaurant Management

JULY 5, 2023

Leveraging Technology for a Tailored Customer Experience One way QSRs can harness the power of technology is through virtual hospitality, a rapidly emerging and evolving field of study that fundamentally changes how to personalize the customer experience. Virtual hospitality could also lead to more streams of revenue.

Hospitality 449

Hospitality Customer Experience Customer Service Loyalty Program 449

Modern Restaurant Management

OCTOBER 20, 2022

In the wake of the pandemic-induced economic turbulence, hospitality is suffering from labor shortages, with the increased cost of living compounding the impact on businesses and individuals alike. Language barriers can hinder the speedy delivery of customer needs, especially in a fast-paced hospitality sector. Staff Satisfaction.

Communication 470

Communication Hospitality Customer Service Fast Casual 470

Modern Restaurant Management

APRIL 16, 2025

“This offering enhances the sense of luxury and hospitality while also allowing guests to enjoy a more interactive and personalized moment at their table,” said Alessandro Piliego, Costa* General Manager.”It’s We train the staff through a combination of practical and technical training.

Back of House 342

Back of House Customer Experience Customer Service Hospitality 342

Modern Restaurant Management

MAY 14, 2025

Mental Health Support Offer resources and support for employees’ mental health, such as employee assistance programs (EAPs), counseling services,andmindfulness training. Encourage open communication about mental health issues and provide training for managers on how to support employees who may be struggling.

Serving 373

Serving Workshop Training Education 373

Modern Restaurant Management

NOVEMBER 14, 2024

They’ll be trained on the exact preferred responses to FAQs, scripts, as well as menu offering and company value add branding that is preferred to be communicated. Every business has its own general information, menu, operating hours, dress code, brand messaging, and so on that is required to train an agent.

Reservations 448

Reservations Online Ordering Loyalty Program Book 448

Modern Restaurant Management

JANUARY 24, 2025

As the design and hospitality industries embraces sustainability and decarbonization, the demand for skilled professionals who understand these principles has never been greater. Additionally, attending live demonstrations, industry trade shows, or EcoChef-certified training sessions can provide deeper insights. trillion in the U.S.

Sustainability 448

Sustainability Food Equipment Design 448

Modern Restaurant Management

FEBRUARY 24, 2025

Restaurant no-shows are a silent killer of hospitality profits. No-shows plague the UK hospitality industry, with 12-14 percent of restaurant reservations going unfulfilled, resulting in an estimated £17.6 billion in annual revenue losses, according to Zonal and CGA's GO Technology report.

Book 385

Book Reservations Communication Customer Experience 385

Modern Restaurant Management

MARCH 16, 2021

Operating a 40,000-square-foot San Diego bayfront destination offering four distinct concepts with 1,100 seats is no easy task, but one thing enables the management to focus on hospitality: automation. What kind of staff training is involved? The Brigantine, Inc., they're comfortable with how the Control4 system is operating.

Hospitality 488

Hospitality Magazine Outdoor Customer Experience 488

Modern Restaurant Management

DECEMBER 22, 2020

It’s important for us to constantly support our communities in the same way that they support us – from food donation for local hospitals, schools, and first responders, to sharing our fans content online with UGC initiatives.

Hospitality 493

Hospitality Food Safety Customer Experience Online Ordering 493

Modern Restaurant Management

DECEMBER 26, 2024

Without greater cybersecurity education and deepfake awareness training , it will be increasingly difficult for on-the-ground employees to tell fraud from fact—and they’ll need to.

2025 558

2025 Point of Sale Food Supply 2024 558

7 Shifts

NOVEMBER 24, 2024

If you could sum up the word “hospitality” into one sentence, what would it be? Hospitality isn’t an easy industry to work with. If you could sum up the word “hospitality” into one sentence, what would it be? This interview question gauges a candidate's understanding of what hospitality truly means.

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

Modern Restaurant Management

MAY 23, 2025

Mandate on-the-job cybersecurity training : Make sure staff know how to detect suspicious activity—and what to do in the event of a breach. Create detailed incident response plans and require training for all relevant employees. Request proof of security certifications and compliance with industry regulations.

Online Ordering 251

Online Ordering POS Small Business Employee Relations 251

Culinary Cues

DECEMBER 15, 2023

There are also those who work during this time of the year so that others can enjoy the time with family: UPS, Postal, and FedEx drivers; retail store workers, military, police and fire, doctors, and nurses, and those who are part of the hospitality/restaurant/travel industries.

Hospitality 448

Hospitality Travel Uniforms Blog 448

Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. AI is also boosting staff productivity.

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Modern Restaurant Management

MAY 13, 2025

” Hospitality has never been known for balance. The Leadership Shift: How to Adapt and Engage Gen Z in Hospitality Every generation faces its own set of stereotypes. Invest in hands-on training, mentorship, and growth opportunities because one thing’s clear: Gen Z doesn’t just want a job, they want a path forward.

Leadership 251

Leadership Hospitality Coaching 2024 251

Modern Restaurant Management

MAY 16, 2025

A study published in the FIU Hospitality Review found that service time is a key factor in guest satisfaction, with performance improving in direct proportion to how much management emphasizes it. Internal communication in hospitality is, again, the link that holds service operations together.

Front of House 251

Front of House Communication Back of House Fast Casual 251

7 Shifts

NOVEMBER 25, 2024

However, productivity is more easily trained than managed. In a survey by Toast , 46% of restaurateurs listed hiring, training, and retaining staff as their biggest challenge. Solution: Training from hands-on management The results and repercussions of a disconnected restaurant staff are glaringly apparent.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

ChowNow

FEBRUARY 7, 2025

Train Staff How to Upsell Without Being Pushy Upselling doesnt have to be this awkward thing if you just frame it differently in your mind. Train your staff to see it the same way, and when done right, it feels less like a sales tactic and more like great hospitality. Increase Your Restaurants Average Order Volume (AOV) 1.

Ordering 349

Ordering Online Ordering Loyalty Program Customer Experience 349

Modern Restaurant Management

MAY 14, 2025

A new coalition of organizations such as the James Beard Foundation, Women in Hospitality United, and Regarding Her aims to address systemic issues in the restauant industry and advocate for change. She is also the Chief Operating Officer for The Marlow Collective and previously managed People Operations for Union Square Hospitality Group.

Website Management 221

Website Management Hospitality Sustainability Education 221

Modern Restaurant Management

JUNE 6, 2025

However, by spearheading innovative programs to retain some of the experienced workers retiring from the labor pool they can improve the training, recruitment, and retention of young workers. Some workers may want to keep a few shifts a week, and this can aid in training and retention while also improving morale.

Recruiting 221

Recruiting Front of House Back of House Training 221

Modern Restaurant Management

MARCH 1, 2022

A recent survey of restaurant operators by the University of South Florida School of Hospitality found that hiring and turnover was their number one challenge. Empowering Employees with the Right Tools and Training. And according to Technomic, Inc., Restaurant people are “people-people.”

Front of House 576

Front of House Loyalty Program Back of House Training 576

Modern Restaurant Management

APRIL 15, 2021

In 2019, the hospitality industry found it exceedingly difficult to staff our properties. Don’t Be Choosy … Train! They received 11 applicants, all of which had no experience in restaurants/hospitality ­­­– gas station attendant, quick mart experience, plumber’s assistant and so on.

Social Media 531

Social Media Training Recruiting 2019 531

Modern Restaurant Management

AUGUST 15, 2024

Enhance Retention The Cornell University Center for Hospitality Research estimates that losing a front-line employee costs fast-food venues an average of $5,864 per person. These expenses include money spent on recruiting, hiring, and training new staff, and lost productivity. percent compared to other industries’ rate of 4.9

Loyalty Program 448

Loyalty Program Hiring Point of Sale Recruiting 448

Modern Restaurant Management

JANUARY 30, 2024

Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates. Define the one or two KPIs most critical for your top growth goals.

Leadership 508

Leadership Small Business Hospitality Customer Experience 508

Modern Restaurant Management

APRIL 9, 2025

Ballas shares his insights with Modern Restaurant Management (MRM) magazine and discusses issues that must be on the radar for franchises and brands including AI, automation, sustainability, staffing, training, and more. At Sammy’s Sliders, we see AI as an opportunity to enhance – not replace – human hospitality.

Loyalty Program 251

Loyalty Program Franchise Franchising Fast Casual 251

Culinary Cues

NOVEMBER 10, 2024

Food and beverage are the tools that we use but it is the environment of open hospitality that defines this industry that has been around since the days of vagabond travelers and traders during Medieval Times. This is what we do, this is our purpose, this is our privilege.

Front of House 433

Front of House Back of House Sourcing Travel 433

Modern Restaurant Management

MARCH 11, 2025

The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry. Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. It wasn’t just about survival; it was about reinvention.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

FEBRUARY 24, 2022

The hospitality industry took a massive hit in the height of the pandemic; while certainly not the only segment of our economy that got a smackdown, it seems the punches are never-ending. Companies within the hospitality zone cannot fix the core issue, which is a gross lack of workers wanting jobs in our industry.

Hiring 493

Hiring Guest Recovery Insurance Hotels 493

Modern Restaurant Management

MARCH 16, 2020

." Steven Hall, president of Hall PR and co-founder of the campaign, added, "This is a tremendous opportunity for the community to show their love and support for the hospitality industry and to ensure the future of their favorite restaurants, not to mention the many people who may be forced out of work. and Canada.

Food Safety 585

Food Safety Kitchen Safety Small Business Employee Relations 585

The Rail

NOVEMBER 15, 2024

By Heather Langley, Contributor The hospitality environment evolves at a rapid rate, and bars and restaurants must continue adapting to the ever-changing needs of the consumer. By knowing customer profiles and preferences beforehand, businesses can tailor the hospitality experience and boost their reputation.

POS 130

POS Cash Management Point of Sale Customer Experience 130

Modern Restaurant Management

OCTOBER 28, 2022

2 – Give Employees Training and Education Opportunities. During the Great Resignation, many restaurant workers cited lack of career growth or training as one of the top reasons for leaving the industry. 3 – Foster Better Communication. Open and transparent communication is a hallmark of great leadership.

Leadership 472

Leadership Loyalty Program Communication Training 472

Modern Restaurant Management

DECEMBER 23, 2021

While businesses in the hospitality industry provide a fun and relaxed atmosphere for clientele to briefly escape their everyday routines, it’s also their responsibility to keep their patrons safe. This can dramatically impact the bottom line for bar owners, which is why conflict resolution training is critical for bar owners and staff.

Insurance 531

Insurance Restaurant Law Point of Sale Training 531

Typsy

FEBRUARY 10, 2025

The hospitality industry is known for its vibrant energy, diverse workforce, and dynamic guest interactions. With annual rates often exceeding 70%, retaining skilled staff is a pressing issue for hotels, restaurants, and other hospitality businesses. However, it also faces a persistent challenge: high employee turnover.

Hospitality 78

Hospitality Training Certification Recruiting 78

Modern Restaurant Management

AUGUST 28, 2024

How important is continual training? To maintain consistency across stores, brands should implement the following best practices: Robust Onboarding Training Program : Develop a comprehensive onboarding process that includes detailed training on brand standards, guidelines, voice, tone, and standard operating procedures.

Social Media 442

Social Media Loyalty Program Customer Service Customer Experience 442

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. The better trained your staff is, the more likely they will be highly motivated and efficient at their jobs. That boils down to employing well-trained and motivated staff who know what, what and how to do it.

Front of House 545

Front of House Kitchen Safety Customer Service Point of Sale 545