Open for Business

JUNE 15, 2023

Empathy might not be part of your restaurant’s training program—yet. This important skill can create a positive workplace culture and improve the hospitality experience for guests. In fact, teaching empathy can be a helpful part of every restaurant training program. After all, hospitality is a two-way street.

Hospitality 78

Hospitality Loyalty Program Communication Training 78

Modern Restaurant Management

JULY 19, 2021

As restaurants and other hospitality venues re-open and see increased demand from customers and guests, one thing is clear: labor shortages could slow their recovery, hampering businesses trying to capitalize on the booming consumer demand. Outsourced recruiting for full-time and contingent staff can help and is simply more efficient.

Guest Recovery 201

Guest Recovery Recruiting Front of House Customer Service 201

Modern Restaurant Management

DECEMBER 27, 2023

Nearly 75 percent of the industry executives surveyed in the HUB International 2024 Outlook Executive Survey said it has affected their business’ vitality, leading over half to sharpen their employee recruiting practices. Conflict resolution training is also a must. Some larger groups have even added a therapist to the staff.

2024 116

2024 Insurance Recruiting Restaurant Law 116

Open for Business

APRIL 12, 2023

Finding and recruiting new team members may be an ongoing effort, but practice hasn’t made the process perfect. A lot of these people haven’t considered a restaurant career as a viable option because they don’t see hospitality as a career path with opportunities for advancement and a good income.

Recruiting 78

Recruiting Hiring Training Hospitality 78

7 Shifts

FEBRUARY 13, 2023

And we’re here to help support any operators who may be interested in learning more with one-on-one wage model training , racial equity toolkits , and other resources that may help evolve and improve our collective employment practices. But they are important.

Tip Distribution 390

Tip Distribution Front of House Restaurant Law Back of House 390

Modern Restaurant Management

DECEMBER 7, 2021

This is the frothy backdrop against which restaurant HR professionals are working to recruit, cultivate and retain the right talent. For leaders in the restaurant and hospitality industry, now is the time to adapt. For leaders in the restaurant and hospitality industry, now is the time to adapt.

2022 195

2022 Operations Recruiting Hiring 195

Modern Restaurant Management

MARCH 1, 2022

A recent survey of restaurant operators by the University of South Florida School of Hospitality found that hiring and turnover was their number one challenge. From recruiting to retention, if the employee experience is positive and fulfilling, loyalty is fostered, and staff is more likely to stay put.

Front of House 230

Front of House Loyalty Program Back of House Training 230

Goliath Consulting

JUNE 7, 2022

After the pandemic, many employers were desperate for more workers, especially those in the hospitality industry, such as food and beverage, restaurants, hotels, bars, and more. Virtual interviews and digital training platforms have made the recruitment and hiring process quicker and easier. Social media. Consistency.

Hiring 78

Hiring Recruiting Social Media Training 78

Sante

OCTOBER 8, 2020

Download the talentReef Guide and learn how to digitally engage candidates and successfully recruit, hire, and onboard in a digital world. 2020 has been a lesson in quickly adapting to new requirements - namely, contactless recruiting, hiring, and onboarding.

Management 130

Management Management Recruiting Download 130

Open for Business

MAY 11, 2023

The goal is equal hospitality for all guests. One of the best ways to enhance diversity, equity, and inclusion in any business is to hire a consultant who specializes in DEI training. We can restore the restaurant, food service, and hospitality industry, help our country heal and remove all barriers to opportunity.

Recruiting 78

Recruiting Training Workshop Back of House 78

Modern Restaurant Management

FEBRUARY 10, 2020

Healthier Hospitals. It wouldn’t be an unusual tally of meals consumed by a patient admitted to a hospital for heart disease or stroke. It’s clearly not health food, yet it’s the type of sustenance offered at hospitals every day nationwide. Council introduced the Healthy Hospitals Amendment Act of 2019.

Hospitality 182

Hospitality Food Consumer Goods Point of Sale 182

Modern Restaurant Management

APRIL 15, 2021

In 2019, the hospitality industry found it exceedingly difficult to staff our properties. Don’t Be Choosy … Train! They received 11 applicants, all of which had no experience in restaurants/hospitality ­­­– gas station attendant, quick mart experience, plumber’s assistant and so on.

Social Media 211

Social Media Training Recruiting 2019 211

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. For example, you might have to take a larger role in candidate sourcing, recruiting, hiring, onboarding, and even the firing process than you might expect. This goes far beyond training during the first week.

Management 397

Management Management Kitchen Safety Front of House 397

Perfect Daily Grind

AUGUST 2, 2022

For some years now, high rates of staff turnover have been an issue in the hospitality sector, including coffee shops. For instance, according to research from management software platform Deputy , the UK hospitality industry alone has an employee turnover rate of 30% – double the national average.

Café 188

Café Hospitality Training Customer Service 188

Ken Burgin

APRIL 6, 2021

Hospitality is a very popular subject in secondary schools, and there are many students looking for opportunities. Here’s how to make the right connections: Get to know the careers counsellor and the hospitality teachers. Offer to be a guest speaker for hospitality students. Short of young staff?

Hospitality 78

Hospitality Kitchen Safety Workshop Equipment 78

Modern Restaurant Management

NOVEMBER 6, 2023

The restaurant workforce is largely back to pre-pandemic levels, signaling a much-needed reprieve amidst the larger, ongoing hospitality labor crisis. While new workers are brought on to help shoulder the swell in demand, training more people can leave restaurant managers overwhelmed.

Management 200

Management Management Hiring Customer Experience 200

Restaurant365

AUGUST 27, 2021

Recruitment (and retention) have long been challenges in the restaurant industry, but operators are currently having difficulty filling unprecedented numbers of open positions. Promoting your restaurant culture is an effective way to recruit the best restaurant employees. Most restaurants are trying to hire right now.

Recruiting 151

Recruiting Social Media Front of House Hiring 151

Ken Burgin

APRIL 6, 2021

Hospitality is a very popular subject in secondary schools, and there are many students looking for opportunities. Here’s how to make the right connections: Get to know the careers counsellor and the hospitality teachers. Offer to be a guest speaker for hospitality students. Short of young staff?

Hospitality 78

Hospitality Kitchen Safety Workshop Equipment 78

Modern Restaurant Management

MARCH 28, 2022

It’s no secret that hospitality employees left the industry at high rates in the last two years. At the same time, competition for labor has risen, making it more difficult than ever to recruit, train and retain employees. The Challenge: High competition for labor is making it difficult to find and retain employees.

2022 210

2022 FOH BOH Recruiting 210

7 Shifts

DECEMBER 27, 2019

When you hire someone who doesn’t share your team’s values , no amount of training or tips will make them engaged in their work. Money Turnover costs the hospitality industry an average of $5,864 per employee. Orientation and training ($820.96): Onboarding are training are costly and time consuming. Here’s how.

Hiring 360

Hiring Front of House Customer Service Customer Experience 360

Modern Restaurant Management

OCTOBER 19, 2023

The pressures extend beyond balancing higher costs in an inflationary environment or the never-ending challenge of finding, training and keeping good staff. This covers requirements such as robust recruitment parameters, franchisee training and continuing support, performance monitoring and a formal franchise dispute management process.

Insurance 99

Insurance Franchise Franchising Document 99

Modern Restaurant Management

FEBRUARY 28, 2023

McKinsey research analysts claim that the retail and hospitality employment sector – a segment that includes restaurant employees – is up against “a more serious retention challenge” than any other employment sector, with employee exit rates outpacing all other sectors by more than 70 percent.

Management 195

Management Management Food Safety Communication 195

ExactHire - Restaurants

FEBRUARY 4, 2020

Let’s face it, hiring in the restaurant and hospitality industry is never really easy. According to the Bureau of Labor Statistics (BLS), the quit rate for employees in the restaurant and hospitality industry is 4.9%–more than twice the average for all other industries. Job Applicants for Restaurants and Hospitality.

Hiring 52

Hiring Hospitality Recruiting Email Marketing 52

Modern Restaurant Management

DECEMBER 21, 2023

From the seasoned craft beverage consumer to the newest consumers in the hospitality environment, the favorability toward “fresh,” “local,” and “locally sourced ingredients” is still a profit-driver you don’t want to give up. The impact of these technological shifts is multifaceted.

2023 122

2023 2024 Insurance Employee Relations 122

Ken Burgin

FEBRUARY 13, 2024

Are there opportunities for further training, or to attend workshops and events? By proactively addressing these questions during the interview process or in job postings, you can create a more effective recruitment experience. What training and induction processes are in place for new staff?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Restaurant365

SEPTEMBER 27, 2021

This article was published in Hospitality Technology. Restaurants are struggling to hire, attract, recruit, and retain employees. Restaurants are struggling to hire, attract, recruit, and retain employees. How can hospitality technology help address today’s restaurant hiring challenges? Design your online presence.

Hiring 78

Hiring Technology Recruiting Website Management 78

Modern Restaurant Management

FEBRUARY 21, 2023

That’s happening more and more in the hospitality industry because, let’s face it, recruiting, hiring and retaining staff is a huge challenge in the current employment environment. I have found that people who aren’t willing to deal directly with a conflict don’t last long in the hospitality business.

Social Media 116

Social Media Customer Service Customer Experience Recruiting 116

Modern Restaurant Management

JUNE 21, 2021

Yet, nine in ten operators predict issues with recruitment at a time which is essential for our industry's recovery. A recent study shows that almost half (45 percent) of hospitality businesses believe consumers want an enhanced experience when eating and drinking out post-pandemic. Allow Staff to Focus on the Experience.

Mobile Ordering 184

Mobile Ordering Ordering Front of House Guest Recovery 184

Ken Burgin

DECEMBER 7, 2020

It’s time for a shift in how you promote the opportunities – the talent is out there, so let’s update the recruitment methods. Consider using a professional recruiter. Hospitality is a popular subject, and your teamwork with dedicated teachers will mean you are the first to hear about the best students.

Recruiting 88

Recruiting Advertising Coaching Social Media 88

Lavu

SEPTEMBER 29, 2023

The 2021 COVID-19 pandemic caused many people to leave the hospitality industry, and many have not returned. Additionally, some businesses have partnered with job training programs and schools to attract a new generation of workers to the industry. Ensure that your recruitment and selection processes are efficient and thorough.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Restaurant365

AUGUST 19, 2020

For food service and hospitality in particular, an essential part of the guest experience is the interaction with employees. Tailor your hiring and recruiting practices. The first step in reducing high turnover is to examine your hiring and recruiting practices. There are many moving parts to hiring and recruiting.

Restaurant Law 131

Restaurant Law Recruiting Employee Relations Food Safety 131

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. For example, you might have to take a larger role in candidate sourcing, recruiting, hiring, onboarding, and even the firing process than you might expect. This goes far beyond training during the first week.

Management 195

Management Management Kitchen Safety Front of House 195

Hot Schedules

FEBRUARY 23, 2022

Whether discounts on travel, events, retail shopping, or wellness shopping, giving employees greater access to products and services is an effective recruiting pitch. Offer Training and Continuing Ed. Hilton recognizes the value of uptraining employees , offering skills training and professional certifications. Konference.

Employee Relations 147

Employee Relations Front of House Waste Hotels 147

MBB Hospitality

APRIL 25, 2018

The hospitality industry is booming so there is an increasing need for skilled hospitality employees. The customer is always the central focus for the hospitality employee so they really need to be passionate about giving the ultimate customer experience. Here are the top 8 qualities to look for in a hospitality employee: 1.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

Crunchtime

FEBRUARY 21, 2022

When vacancies occur, many hospitality businesses dive into a mad scramble to fill the position as quickly as possible, often settling for less-than-ideal external candidates or promoting internal employees before they’re ready. General Manager : Did you know that as many as 35 percent of newly promoted general managers fail?

Leadership 78

Leadership Employee Relations Training Coaching 78

Ken Burgin

JULY 5, 2022

Restoke manages back of house functions like recipes, menus, ordering, work lists, staff training, plus health & safety. They’ve just shared lots of ready-made hospitality systems – try them. Daily Planner for Hospitality Leaders , lots of value in a professionally-designed paper system. Helpful people.

Kitchen Safety 78

Kitchen Safety Food Safety Website Management Online Ordering 78

Xtra Chef

OCTOBER 21, 2020

in hospitality , making it the second highest industry rate next to technology. On-demand hospitality staffing is a solution that provides managers access to workers when they need them, whether that’s in a few days or a few hours. Flexible Scheduling Designed for the Hospitality Industry. What is Flexible Staffing?

Recruiting 78

Recruiting Hiring Hospitality Waste 78