Modern Restaurant Management

MARCH 11, 2025

The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry. Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. It wasn’t just about survival; it was about reinvention.

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Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

FEBRUARY 10, 2020

Healthier Hospitals. It wouldn’t be an unusual tally of meals consumed by a patient admitted to a hospital for heart disease or stroke. It’s clearly not health food, yet it’s the type of sustenance offered at hospitals every day nationwide. Council introduced the Healthy Hospitals Amendment Act of 2019.

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Hospitality Food Consumer Goods 2019 460

Modern Restaurant Management

DECEMBER 16, 2021

While sales are trending higher, the National Restaurant Association reports three in four operators say recruitment and retention is their toughest challenge. Here are some trends NCR is watching as move into 2022. Tackle the Labor Shortage with Hiring Incentives. In August, the restaurant industry lost more than 40,000 jobs.

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2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

OCTOBER 28, 2020

The hospitality industry is the third largest employer in the United States (behind healthcare and government.) While the hospitality industry has undeniably been hit hard during the COVID-19 pandemic, it’s a resilient sector that is already starting to recover. Consider Candidates from Other Industries. The Rule of Two.

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Recruiting Hiring Healthcare Hotels 436

Modern Restaurant Management

OCTOBER 12, 2021

In fact, Netspend surveyed more than 900 tipped workers across the restaurant, food delivery, hospitality, salon and spa industries to get a pulse on the financial impacts of COVID-19. Recent restaurant closures, even temporary ones, help to underscore the importance of recruiting and retaining a staff.

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Recruiting Cash Management Employee Relations Download 492

7 Shifts

NOVEMBER 25, 2024

Staff productivity plays the largest role in restaurant revenue, which is why it’s so important to invest in your recruiting and hiring strategies, finding like-minded individuals to move your restaurant forward while minimizing time waste. Luckily for restaurant managers, several tech solutions exist to cure this headache.

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Mobile Ordering Back of House Customer Service Online Ordering 221

Modern Restaurant Management

AUGUST 15, 2024

Enhance Retention The Cornell University Center for Hospitality Research estimates that losing a front-line employee costs fast-food venues an average of $5,864 per person. These expenses include money spent on recruiting, hiring, and training new staff, and lost productivity. percent compared to other industries’ rate of 4.9

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Loyalty Program Hiring Point of Sale Recruiting 448

Modern Restaurant Management

SEPTEMBER 2, 2021

Looking for answers, I polled my team of professional recruiting partners for these industries. For example, the hospitality sector alone was already projected to be short 1.8M Specifically, for industries that suffered from pre-pandemic attrition due to quality of life, hours, pay and benefits issues.

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Recruiting Employee Relations Hiring Travel 493

Modern Restaurant Management

NOVEMBER 9, 2022

According to the National Restaurant Association, 70 percent of operators report not having enough employees to meet customer demand, and three out of four say they will commit more resources to employee recruitment and retention. Meritage Hospitality Group employed a conversational AI assistant. Hiring is difficult enough.

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Hiring Recruiting Website Management Social Media 506

Modern Restaurant Management

MARCH 28, 2022

It’s no secret that hospitality employees left the industry at high rates in the last two years. At the same time, competition for labor has risen, making it more difficult than ever to recruit, train and retain employees. The Challenge: High competition for labor is making it difficult to find and retain employees.

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2022 FOH BOH Recruiting 530

Modern Restaurant Management

DECEMBER 30, 2020

While some industries have thrived, the hospitality industry has been one of the hardest hit. After all, you knew that if you continued to offer hospitality-first service and quality food, you could count on seeing your customers within your four walls.

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Modern Restaurant Management

FEBRUARY 13, 2023

After graduating from the University of Washington and starting a career in headhunting in Los Angeles, we decided to act on our entrepreneurial spirit and start our own recruiting firm. While these two things may seem completely unrelated, they established a foundation for our business today – Conscious Hospitality Group.

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Recruiting Compost Sustainability Consumer Goods 449

Modern Restaurant Management

FEBRUARY 1, 2022

Key figures on the restaurant workforce include: Roughly 50 percent of restaurant operators in the fullservice, quickservice, and fast-casual segments expect recruiting and retaining employees to be their top challenge in 2022. Seventy-five percent of operators said they plan to devote more resources to recruiting and retaining employees.

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2022 2030 Food Supply Recruiting 518

Modern Restaurant Management

MAY 31, 2024

Artificial Intelligence (AI) has transformed the recruitment process, offering a new level of efficiency and automation. However, as restaurants embrace this, it's crucial to maintain a balance between technological advancement and human interaction, ensuring that the essence of hospitality isn't lost in the digital shuffle.

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Hiring Recruiting Innovation Technology 309

Modern Restaurant Management

MARCH 1, 2022

A recent survey of restaurant operators by the University of South Florida School of Hospitality found that hiring and turnover was their number one challenge. From recruiting to retention, if the employee experience is positive and fulfilling, loyalty is fostered, and staff is more likely to stay put.

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Front of House Loyalty Program Back of House Training 576

Modern Restaurant Management

APRIL 29, 2021

He used his restaurant's Facebook business page to recruit fans who already understand and appreciate his brand, posted information on his website and at the register. Other tactics he used: reaching out to community centers, reaching back to former employees for temp help and recruiting marketing or culinary students.

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Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

APRIL 15, 2021

In 2019, the hospitality industry found it exceedingly difficult to staff our properties. They received 11 applicants, all of which had no experience in restaurants/hospitality ­­­– gas station attendant, quick mart experience, plumber’s assistant and so on. Start Thinking Local.

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Social Media Training Recruiting 2019 531

Modern Restaurant Management

JANUARY 23, 2023

It’s getting harder and harder to adapt and survive, especially in the ever-changing hospitality industry, but the best companies forge ahead. La Vida Hospitality believes in working as smart as you play, and encourages employees to Enjoy The Ride, a tried-and-true mantra for our approach to the work-life balance.

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Coaching Employee Relations Hospitality Social Media 493

Embrace the Suck

MAY 24, 2023

But these fresh recruits often stick around only briefly before setting off, triggering a repeating cycle of worry. This means internalizing the essence of hospitality. Step 2: Proactive Recruitment Unearthing top-tier talent demands active recruitment. Some eateries are barely scraping by without a team. It's astounding!

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Recruiting Hiring Coaching Customer Experience 335

Typsy

FEBRUARY 10, 2025

The hospitality industry is known for its vibrant energy, diverse workforce, and dynamic guest interactions. With annual rates often exceeding 70%, retaining skilled staff is a pressing issue for hotels, restaurants, and other hospitality businesses. However, it also faces a persistent challenge: high employee turnover.

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Hospitality Training Certification Recruiting 78

Modern Restaurant Management

SEPTEMBER 25, 2024

To learn what operators can do to recruit and retain, Modern Restaurant Management (MRM) magazine reached out to Opal Wagnac, SVP of Market & Product Strategy at isolved, who works with QSR HR practitioners. Naturally, this leads to higher turnover across the hospitality industry than in other industries.

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Recruiting Hiring Customer Experience Consumer Goods 355

Modern Restaurant Management

JUNE 22, 2022

Technology enables you to reach more students without actually visiting more campuses by incorporating text recruiting, conversational AI, automation, and on-demand interviews. It takes 25 days , on average, to hire in the retail industry, and the hospitality industry takes almost twice as long at 46 days. ” Hire Faster.

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Hiring Travel 2022 Recruiting 520

Modern Restaurant Management

DECEMBER 6, 2022

With the holidays upon us, restaurants and hospitality organizations are jumping on earned wage access (EWA) as a fee-free way to combat the labor shortage we've seen organizations face in 2022.

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Recruiting 2022 2018 Hiring 449

Modern Restaurant Management

JUNE 21, 2021

Yet, nine in ten operators predict issues with recruitment at a time which is essential for our industry's recovery. A recent study shows that almost half (45 percent) of hospitality businesses believe consumers want an enhanced experience when eating and drinking out post-pandemic. Allow Staff to Focus on the Experience.

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Mobile Ordering Ordering Front of House Guest Recovery 466

Typsy

MAY 18, 2021

The Covid pandemic initially caused major upheaval for hospitality businesses globally with business closures and staff being furloughed or losing jobs. Many of those businesses are now faced with the difficulty of finding and recruiting staff due to a global hospitality skills shortage as they attempt to open again and resume operations.

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Training Hospitality Recruiting Demo 156

Modern Restaurant Management

FEBRUARY 28, 2023

McKinsey research analysts claim that the retail and hospitality employment sector – a segment that includes restaurant employees – is up against “a more serious retention challenge” than any other employment sector, with employee exit rates outpacing all other sectors by more than 70 percent.

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Management Management Food Safety Communication 493

Modern Restaurant Management

APRIL 11, 2022

percent increase in average US hourly wages in 2021, specifically noting a rapid rise in wages for leisure and hospitality workers. But there is more to staff recruitment and retention than bottom line salary alone. A recent article in The New York Times cited a 5.7-percent

Healthcare 508

Healthcare Cash Management Social Media Communication 508

Modern Restaurant Management

AUGUST 4, 2020

In fact, according to the Bureau of Labor Statistics, the hospitality industry lost more than seven million jobs in April. Unfortunately, this approach often leaves the new employee unhappy with their role and potentially puts the hiring manager back into a cycle of hiring, trying to recruit yet another new employee. Sound familiar?

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Hiring Customer Experience Recruiting Management 508

Modern Restaurant Management

DECEMBER 27, 2023

Nearly 75 percent of the industry executives surveyed in the HUB International 2024 Outlook Executive Survey said it has affected their business’ vitality, leading over half to sharpen their employee recruiting practices. Many restaurant groups have improved their employee assistance programs in response. No surprises.

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2024 Insurance Recruiting Restaurant Law 294

Modern Restaurant Management

DECEMBER 9, 2021

In a recent Limeade survey of people who started a new job in 2021, 52 percent of hospitality and food service workers said burnout was the top reason why they left their previous role. Flexible self-scheduling can be positioned as a great benefit to potential employees, making it a powerful recruiting and retention tool.

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Customer Service Retail Food Safety Mobile Ordering 547

Modern Restaurant Management

JULY 30, 2021

To ensure that restaurateurs are envisioning their target consumer accurately, they can recruit their own restaurant patrons to participate in their qualitative research by offering a generous incentive. Message testing has long been a tactic used by hospitality establishments for new menu items, advertising campaigns, and promotions.

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Mobile Ordering Customer Experience Customer Service Food Order 508

Modern Restaurant Management

NOVEMBER 6, 2023

The restaurant workforce is largely back to pre-pandemic levels, signaling a much-needed reprieve amidst the larger, ongoing hospitality labor crisis. By current trends , EWA is the modern standard for hourly workers and is therefore critical to any seasonal recruitment strategy.

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Management Management Hiring Customer Experience 504

Gecko Hospitality

MARCH 19, 2025

The new Gecko Hospitality website is liveand so is the best recruitment journey youve ever experienced. We completely redesigned our digital platform to mirror the cutting-edge experiences our recruiting firm consistently provides. Or do you need a recruiter to guide you through the interview process?

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Recruiting Website Management Hospitality Franchise 86

Modern Restaurant Management

NOVEMBER 2, 2022

As the hospitality industry gears up for the influx of holiday diners, making the right hires becomes especially crucial in maintaining a high quality of service. To master the process, consider these tips to recruit and retain long-term employees. Too often, interviewers make snap judgments about candidates early on.

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Hiring Front of House Back of House Employee Relations 396

The Rail

MAY 30, 2025

Assembling and Retaining a Skilled Team in a Competitive Labor Market The talent shortage in hospitality remains one of the most difficult challenges for new restaurants. Recruiting and keeping seasoned front-of-house and kitchen employees calls for careful handling of leadership, culture, and compensation.

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2025 Loyalty Program Seasonal Menu Front of House 130

Modern Restaurant Management

DECEMBER 14, 2021

Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. It has affected restaurant operators on both ends as they are challenged with retaining and recruiting staff and serving customers with limited resources. Supply chain : Supply chain issues will be a key challenge in 2022.

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2022 Food Supply Mobile Ordering Customer Experience 474

Modern Restaurant Management

AUGUST 5, 2020

The Center for Hospitality Research at Cornell University estimates that turnover costs approximately $5,864 per person. Turnover cost can be attributed to lack of engagement, recruiting and selection processes, orientation, training and productivity loss for all staff.

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Recruiting Hiring Point of Sale Food Supply 341