article thumbnail

Revolutionizing Guest Experiences Through Virtual Hospitality

Modern Restaurant Management

This trend is primarily driven by advancements in point of sale (POS) systems and the availability of white label, plug-and-play online ordering systems. Virtual hospitality could also lead to more streams of revenue. Every new way of interacting with a guest is an opportunity to increase frequency and average order value.

article thumbnail

10 Inspirational Hospitality Industry Stories During COVID-19

Social Hospitality

Amidst the current COVID-19 pandemic, there is a lot of negativity online and in the news. The hospitality industry has been hit hard, and it can often be difficult to see silver linings in immense uncertainty and tragic circumstances. Here are 10 inspirational ways the hospitality industry is embracing positivity during COVID-19.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Upgrade Your Online Ordering | Season 2, Vol. 10: ChowNow

Foodable

In the latest episode of the Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” sit down with Chris Webb, the chief executive officer and co-founder of ChowNow , to explore how restaurants today are enhancing and elevating their online ordering system.

article thumbnail

How to handle restaurant complaints and turn them into hospitality wins

Open for Business

Restaurant complaints are unavoidable in the hospitality industry. Read on for more about how to handle common complaints people make about restaurants both in the dining room and online, with examples of how your team can turn complaints into great hospitality. It’s just a fact of life.

article thumbnail

The Restaurant Operator’s Dilemma in 2022: Automation Vs. Hospitality

Modern Restaurant Management

Restaurants were already getting more high-tech before the COVID-19 pandemic hit, but once it did, adoption of solutions including contactless ordering and payment methods became a matter of survival, in more ways than one. Last November alone, a record-high one million American hospitality workers quit their jobs.

2022 188
article thumbnail

10 Inspirational Hospitality Industry Stories During COVID-19

Social Hospitality

Amidst the current COVID-19 pandemic, there is a lot of negativity online and in the news. The hospitality industry has been hit hard, and it can often be difficult to see silver linings in immense uncertainty and tragic circumstances. Here are 10 inspirational ways the hospitality industry is embracing positivity during COVID-19.

article thumbnail

Payment Security: Does the Hospitality Industry Need to Improve Customer Data Measures?

Modern Restaurant Management

Accepting fast payments has, after all, always been crucial in hospitality businesses. Below, we’ll examine the state of payment security in the hospitality industry. Moreover, does the hospitality industry need to improve how it handles sensitive customer data? How Secure Are Card Payments in the Hospitality Industry?