Modern Restaurant Management

NOVEMBER 2, 2022

As the hospitality industry gears up for the influx of holiday diners, making the right hires becomes especially crucial in maintaining a high quality of service. Never hire someone in the name of urgency. At the end of the interview process, reference calls are absolutely critical in confirming or eliminating any doubts you may have.

Hiring 396

Hiring Front of House Back of House Employee Relations 396

7 Shifts

SEPTEMBER 16, 2021

Managing multiple restaurant locations is a good challenge to have. But to be clear, multi-location restaurant management is challenging. It requires a manager to differentiate concepts, ensure a consistent guest experience, and manage employees and technology across multiple storefronts. Table of Contents.

Management 370

Management Management Document Hiring 370

7 Shifts

APRIL 23, 2021

As we start to welcome back workers, doing things as they were before isn't going to work—especially in hiring. That all begins at the hiring level. The past year has turned servers into expert delivery packers, challenge chefs' creativity, and flipped the role of a restaurant manager on its head. Writing a good job description.

Hiring 370

Hiring Front of House Back of House Food Safety 370

Modern Restaurant Management

FEBRUARY 15, 2021

This an excerpt from Bruce Nelson's Restaurant Management: the Myth, the Magic, the Math. The trick to becoming a successful restaurant entrepreneur is to manage the healthy balance between all three. This is what I refer to as the “sweet spot” method. Part Three – The Math. Oh yes, the math.

Management 448

Management Management Point of Sale Seasonal Menu 448

The Rail

JUNE 11, 2025

Whether you’re moving into the next town or setting up a shop across the country, managing a multi-location restaurant requires planning, patience, and a whole lot of practical know-how. Include key milestones like finalizing the lease, completing renovations, hiring staff, ordering equipment, and doing test runs of your menu.

Management 147

Management Management Equipment Hiring 147

Modern Restaurant Management

APRIL 28, 2025

” But then I read the claim response our manager submitted: “Employee left due to stress. Manager-HR Disconnect. If a manager says one thing and HR says another, guess who looks unreliable? Policy Violations : Reference the specific handbook policy that was violated. See attached write-up from [manager name].”

Document 340

Document Coaching Audits Training 340

Modern Restaurant Management

OCTOBER 31, 2024

The salary test refers to the fact that exempt employees must be paid a salary and for most exemptions, there is a specific salary threshold. The duties test refers to the actual duties and responsibilities of the position. Common examples of employees falling within this exemption include certain managers and supervisors.

Employee Relations 251

Employee Relations Restaurant Law 2025 2024 251

Modern Restaurant Management

FEBRUARY 28, 2023

What can restaurant owners and managers do to better engage workers and increase retention in the long run? Often, this leads to rushed, poor communication between managers and employees, which in turn creates frustration among staff and even disgruntlement.

Management 493

Management Management Food Safety Communication 493

Modern Restaurant Management

JUNE 16, 2025

If enacted, it could change how teams are paid, how tips are reported, and how restaurants manage compliance, possibly as soon as 2026. In a competitive labor market, that could give operators a much-needed advantage in retention and hiring. Cross-reference POS data, employee tip logs, and payroll reports. Are they in sync?

Front of House 340

Front of House Back of House Operations Restaurant Law 340

Harbor Touch

MARCH 18, 2025

Their stories inspire these 10 proven restaurant management tips and tricks for success. Its practical wisdom drawn from years of supporting restaurant managers, crafted to stand the test of time. Its practical wisdom drawn from years of supporting restaurant managers, crafted to stand the test of time. Staff Management 1.

Management 148

Management Management Seasonal Menu Cash Management 148

Modern Restaurant Management

FEBRUARY 8, 2024

Hiring a deep cleaning professional is necessary to ensure your restaurant is being optimally cleaned by a professional, but how do you know if you are hiring the right person? Here are a few things to think about that will help you hire the right specialized cleaner for your restaurant. Ask for references.

Specials 492

Specials Operations Hiring Front of House 492

7 Shifts

NOVEMBER 14, 2024

From onboarding new hires to upskilling existing staff, a comprehensive training program can improve customer service, boost efficiency, and foster a positive work culture. It’s also important to develop specific training for restaurant managers.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

7 Shifts

MAY 1, 2023

Team management is a top concern for restaurants these days. As part of our Serving What's Next webinar series, four restaurant managers shared their approach to hiring, training, and retaining. Ellesse Piper is the Operations Manager at 7 Leaves Cafe , a QSR franchise with 40+ locations in 4 states.

Hiring 195

Hiring Training Management Management 195

ChowNow

FEBRUARY 19, 2025

Make it clear that this isnt just about management adopting the latest tech trend. For example, managing online orders can be super frustrating when you have to monitor and accept orders on multiple tabletsone for each delivery app. Instead, break training into small, manageable steps. Create quick-reference guides.

Training 195

Training Online Ordering Customer Service Reference 195

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. For example, basic point of sale (POS) systems or integrated restaurant management systems are useful digital tools that enable data reporting.

Point of Sale 491

Point of Sale Download POS Customer Experience 491

Modern Restaurant Management

JUNE 2, 2022

The term table stakes originates from poker and refers to the minimum requirement to be considered a player. They allow businesses to eliminate the up-front costs of developing an in-house application and, at the same time, remove the additional work and time required to hire, train, and manage delivery drivers. Set the Bar.

Mobile Ordering 473

Mobile Ordering Front of House Back of House Consumer Goods 473

7 Shifts

FEBRUARY 15, 2022

About a year and more than a dozen episodes later, we had the privilege to interview a wide range of folks with advice on everything from hiring staff , to creating content, to providing benefits, and increasing profits. Storytelling is an essential part of the hiring process. That's not going to build a foundation.

Social Media 448

Social Media Hiring Website Management Hospitality 448

7 Shifts

SEPTEMBER 19, 2019

But restaurant management is the glue that holds it all together. As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue. What is Restaurant Management? For example, play a crucial role in sourcing candidates.

Management 284

Management Management 2019 Employee Relations 284

Modern Restaurant Management

AUGUST 31, 2021

This umbrella includes actions such as hiring, not hiring, and firing policies, equal opportunity employment practices and sexual harassment. Exclusions and Endorsements — These terms refer to what restaurant and bar owners are covered for — and what they are not.

Bar 482

Bar Insurance Employee Relations Certification 482

Open for Business

AUGUST 10, 2023

Knowing how to hire employees can make or break your restaurant. Whether you’re staffing a new restaurant, looking for seasonal employees , or streamlining your interview process, you always want to know the best way to hire restaurant employees. Finding staff for a restaurant can be a big challenge in the hospitality industry.

Hiring 167

Hiring Recruiting Reference Website Management 167

7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. But it will help get employee-manager relations off on the right foot, and show new staff they have the training and support from their team to learn and grow. Restaurant Scheduling Software for managers that want to stay in control.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

MARCH 22, 2023

As if hiring struggles weren’t enough of a problem, retaining employees remains a challenge, with the quit rate in food service at approximately 5.4 – 6.2 As if hiring struggles weren’t enough of a problem, retaining employees remains a challenge, with the quit rate in food service at approximately 5.4 – 6.2

Back of House 449

Back of House Front of House Food Safety Kitchen Safety 449

Modern Restaurant Management

MAY 18, 2022

Likewise, forecasting costs and building budgets will mean understanding medical costs as well as the hiring market. Eligibility management, ACA tracking and reporting; and dealing with additions and deletions is too complex to be managed with paper. Consider these factors: According to PwC, medical trend is forecast to be 6.6

Insurance 531

Insurance 2022 2023 Technology 531

Modern Restaurant Management

SEPTEMBER 12, 2024

Day-to-day restaurant operations are stressful enough, and the last thing you want to do is worry about the plumber you hired. You don’t have to be in the dark when hiring a plumber for your restaurant. Ask for References An honest plumbing company wants to connect you with people who are going to vouch for our work.

Kitchen Safety 251

Kitchen Safety Reference Food Safety Hiring 251

7 Shifts

MAY 31, 2021

For example, kitchen managers rely on software to let them know how much expected inventory they have in stock. The term ‘restaurant operations' refers to the process by which a restaurant is run. Operations Management. See why 500,000+ restaurant pros choose 7shifts for scheduling and labor management. Improvement Tips.

Operations 363

Operations Inventory Hiring Customer Service 363

7 Shifts

AUGUST 2, 2024

By tracking metrics like customer retention and employee turnover rate, contribution margin, and menu item profitability, restaurant managers can identify each area’s strengths and what areas need improvement. Table turnover rate The table turnover rate refers to the number of times you have served new customers at the same table.

Point of Sale 397

Point of Sale Inventory Seasonal Menu Cash Management 397

Modern Restaurant Management

FEBRUARY 9, 2022

“It’s about challenging the team — everyone from managers to owners and employees — to do good and spread kindness,” he says. He refers to this collective as the “Kindness Crew.” To that end, “The CKO role became more than just an individual,” Adkinson contends.

Serving 493

Serving Reference Catering Waste 493

7 Shifts

JULY 16, 2021

In this guide, we'll go through everything you need to open a new coffee shop, from market research to buying coffee to hiring the best team. Staffing: Find, Hire, and Schedule. Reference secondary research studies or create your surveys and questionnaires to send out to a select group of people! Table of Contents.

License 459

License Hiring Equipment Small Business 459

Culinary Cues

AUGUST 31, 2024

When properly developed and integrated into your operation, the mission statement will impact who you hire, how you train, the products you develop and sell, the way you lead and manage, how employees interact, the way that guests are approached, and how the world perceives you (the business) to be.

Customer Service 414

Customer Service Social Media Customer Experience Reference 414

Modern Restaurant Management

SEPTEMBER 16, 2020

In 2018, when China stopped accepting plastics and recycling from the US, waste management professionals wondered whether the recycling industry could survive the loss of a major market for America’s commodity scrap. Management commitment to “source separation”—i.e. Two years later, the verdict is in.

Recycling 383

Recycling Waste Workshop Training 383

Modern Restaurant Management

OCTOBER 17, 2023

“The employees we hire from PRIDE Industries come to work on time and are happy to be here,” said Sartori. In fact, one of the gentlemen we hired can cross-reference a list with 500 items. One reason employers sometimes resist hiring people with disabilities is the misconception that it will be expensive.

Loyalty Program 294

Loyalty Program Hiring Customer Service Training 294

7 Shifts

DECEMBER 27, 2019

Hasty hiring is at the root of the problem. When you hire someone who doesn’t share your team’s values , no amount of training or tips will make them engaged in their work. Selection ($645.04): Restaurants invest resources into interviewing candidates, calling references, and conducting background checks.

Hiring 360

Hiring Front of House Customer Service Customer Experience 360

7 Shifts

AUGUST 15, 2022

We've also included a roundup of interview best practices you should be aware of before showing up to speak to the hiring manager. For instance, were you responsible for restaurant employee scheduling or managing a log book ? A hiring manager wants to know how you handle a very real, stressful part of the job.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

Goliath Consulting

MAY 19, 2020

It can be stressful to manage a growing catering business without relying on technology. From venue information, menus, pack lists, hiring, timelines, etc., there will be logistical challenges in trying to keep track of every detail without a business management software. Are you interested in managing your catering program?

Catering 378

Catering Social Media Online Ordering Loyalty Program 378

7 Shifts

NOVEMBER 12, 2020

In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. The purpose of the onboarding process is to teach new hires how to do their jobs successfully, and to catch them up on the company's culture and procedures.

FOH 307

FOH Food Safety BOH Customer Service 307

Modern Restaurant Management

APRIL 30, 2021

Refer to your local health experts and guidelines recommended by the Centers for Disease Control as to determine these steps. Suppliers refer to enterprises that provide your restaurant with the raw ingredients and equipment you need to conduct business. This is completely understandable given the nature of crisis at hand.

Marketing 568

Marketing Food Safety Social Media Small Business 568

EATER

JULY 24, 2020

The Foundation is perhaps best known for the yearly James Beard Awards, often referred to as the “Oscars of the food world.” To create equity and transparency surrounding salaries, the employees ask that salary ranges be provided for all new hires, and that no current staff or incoming hires make less than $50,000 a year.

Leadership 363

Leadership Hiring Events Audits 363