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From Restaurant GM to Multi-Unit Leader: Why These Promotions Often Fail—and How to Fix It

Modern Restaurant Management

Through these experiences, I’ve identified common challenges encountered when transitioning from single- to multi-unit leadership and what you can do to prevent these issues. Successful GMs excel at hands-on leadership. GMs are used to making the final call on scheduling, hiring, P&L, and guest experience.

Coaching 322
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Training at Scale: How to Grow Restaurant Teams Without Losing Brand Soul

Modern Restaurant Management

Let new hires taste the food, hear the brand story and see a dish prepared the right way. Whether it is a franchise partner opening their fifth location or a general manager introducing new hires, you want the training experience to feel like it belongs to their specific brand environment. Show them how it moves the needle.

Training 251
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Restaurant Staff Training 101

7 Shifts

From onboarding new hires to upskilling existing staff, a comprehensive training program can improve customer service, boost efficiency, and foster a positive work culture. In fact, 80% of learning and development leaders say management and leadership skills are their top training priorities.

Training 195
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Growing a Restaurant Strategically – The Keys Are Alignment, Timing and Control

Modern Restaurant Management

Small pilots expose weaknesses, risks and required iterations so leadership can determine if initial plans need adjustment, delay or abandonment. Capital infusions fund additional equipment purchases, hire staff quickly or secure upgraded real estate locations.

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Spinoffs of the TikTok-famous Dubai Chocolate Bar surge on chain restaurant menus

Restaurant Business

TikTok influencer Maria Vehera posted a video enjoying one of the Middle Eastern confections over a year ago that eventually garnered 125 million views. She plays up the ASMR appeal of the different textures—crunchy, creamy and silky—as she bites into the bar.

Bar 164
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Should You Think About Changing Your Restaurant Management Style?

Modern Restaurant Management

Manager personalities generally shape the way a business is run and heavily influence the company culture. Leadership skills are another valuable quality in a successful manager. These managers hire people that can compliment their weaknesses and those that are eager to learn new skills.

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How 4 Restaurant Managers Hire, Train, and Retain

7 Shifts

As part of our Serving What's Next webinar series, four restaurant managers shared their approach to hiring, training, and retaining. She knows while it takes time to hire the right people, it ultimately leads to less turnover. Anytime we have to rush hire, we're setting everybody up for failure," says Piper.

Hiring 195