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Customer Retention Secrets Every Restaurant Should Know

The Rail

By Destiny Clarkson, Contributor As much as meal quality, guest retention determines the success of a restaurant. The Power of Personalized Communication Developing close connections with your guests calls for frequent, customized contact that makes them appreciated and noticed.

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MRM Research Roundup: Delivery Fraud, the Playground Effect, and Top 100 Places to Eat

Modern Restaurant Management

Turn Pricing into a Growth Strategy : A smarter approach to menu pricing can boost revenue and profitability without compromising guest experience. Another case showed how a bad actor was able to access 400 different accounts on a single device in order to consume thousands of dollars worth of promotions in just 30 days. percent and 2.9

Delivery 221
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Digital Dining and ‘Restaurant Recovery’ Show

Modern Restaurant Management

On-Demand Delivery for Square Online Store. Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website. Processing is free on all on-demand delivery orders through July 8, 2020—up to $50,000 in sales.

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MRM Research Roundup: 2022 Restaurant Trends

Modern Restaurant Management

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. Investment in delivery and mobile ordering pays off. According to this year's survey, restaurant operators' early investment in delivery and mobile ordering has paid off in a big way.

2022 539
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Don’t Let Your Restaurant Become a Victim of Cybercrime

Modern Restaurant Management

In an age of online ordering, customers demanding Wi-Fi, and the need for websites to dazzle just as much as the food, countering cybercrime has to be a factor in the day-to-day work of restaurant management. Malware is often present on systems for months before IT divisions and owners are aware. Safeguard Customer Data Online.

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How to Make Your Guests Feel Safe and Get them Back in the Door

Modern Restaurant Management

While many find hope for the industry as the country re-opens, the road to recovery is a very long and uncertain one. Local and state guidelines will also have an impact on how restaurants must operate in order to keep their staff and patrons as safe as possible. Your restaurant brand is the promise you make to your guests.

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MRM Research Roundup: End-of-April 2020-COVID-19 Effects Edition

Modern Restaurant Management

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. “The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes.

2020 479