Culinary Cues

OCTOBER 20, 2021

Some talented people are not the best cooks and chefs and quite often the most intelligent (using commonly referred to scales of measurement) are lacking in common sense. Some from each group have been (are) quite successful while others stumble along not quite sure what steps to take next. Clean floors are happy floors.

Front of House 421

Front of House Uniforms Back of House Kitchen Safety 421

7 Shifts

AUGUST 16, 2021

But it's the good shifts, when the front of house and back of house are flowing like a symphony, when customers are delighted, and the restaurant atmosphere feels effortless—that's the best part about restaurants. The way to run great shifts is to get out ahead and schedule pre-shift meetings. Call it out here.

Front of House 397

Front of House Back of House Coaching Customer Service 397

Modern Restaurant Management

NOVEMBER 2, 2022

The holiday rush is here, and as the world goes from pandemic to endemic, customers are dining out more. One House, Different Skills : Shift work is a team sport, and it goes without saying that the front of house and back of house are symbiotic. There’s an art to interviewing hourly workers.

Hiring 158

Hiring Front of House Back of House Employee Relations 158

Culinary Cues

SEPTEMBER 1, 2023

An owner for whom I worked years ago referred to it as the Total Dining Experience and I have held on to this concept ever since. For the past six months I have been committed to an exercise regimen thanks to my Apple Watch. The commitment has become a habit that I don’t intend to break. How much time and effort are placed on this?

Fine Dining 315

Fine Dining Dine-in Front of House Design 315

Apicbase

MARCH 28, 2024

Restaurant back-of-house operations form the backbone of a restaurant’s success. The back-of-house (or BOH) manages crucial elements that impact cost control and profitability. The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience.

Back of House 52

Back of House FOH BOH Front of House 52

7 Shifts

NOVEMBER 16, 2021

There's a lot of confusion surrounding the process, structure, and laws regarding restaurant tip outs. For that to happen, it's necessary to understand the rules of tipping out, choose a structure that works for your staff, and communicate that structure to employees clearly. What is a Tip Out? Tip Out Methods.

Tip Distribution 195

Tip Distribution FOH Front of House Restaurant Law 195

7 Shifts

SEPTEMBER 19, 2022

The restaurants that prioritize employee retention above all will come out on top. Back-of-House and Front-of-House. Back-of-House and Front-of-House are an even split. 7shifts data shows no large discrepancy between turnover rates in the front- and back-of-house. Table of Contents.

Front of House 195

Front of House Back of House Cash Management Customer Experience 195

7 Shifts

SEPTEMBER 16, 2021

You won't be able to refer to your previous restaurant opening playbook and follow it to the letter. The benefits of this decision include relying on a proven business model, which will ease the opening and operating process, as you'll be able to refer to what worked (and what is working) at your original location. Table of Contents.

Management 370

Management Management Document Hiring 370

EATER

SEPTEMBER 13, 2023

Even apart from the grief and mourning that still hangs in the air, on a very practical and tangible level, the Environmental Protection Agency estimates it will take months just to clear away the literal toxic debris. Over the years it housed a saloon, stage, and movie theater. For some, it was simply home.

Front of House 132

Front of House Back of House Food Truck Dine-in 132

7 Shifts

MAY 27, 2021

A contrast to the fixed restaurant schedule, the rotating schedule affords employees and managers a slew of advantages, such as the sharing of preferred shifts among staff and the chance for staff to take longer breaks from work. Restaurant schedules shuffle all the time. Table of Contents. What is a Rotating Schedule? Fixed Versus Rotating.

Front of House 370

Front of House Employee Relations Back of House Take-out 370

Culinary Cues

SEPTEMBER 14, 2019

Now, by great I am not referring to the number of accolades, feature stories, or titles that appear after their name (although many have rightfully earned all of that) – I am referring to how they are perceived by others. Great chefs take this opportunity seriously and plan the time for this to happen, at some level, every day.

Front of House 292

Front of House Communication Leadership Back of House 292

7 Shifts

NOVEMBER 17, 2020

Managers can refer back to these forms to see who has grown the most to make promotions accordingly, or to see whose progress has stagnated if they have to make the difficult decision to let team members go. Employees can refer to evaluation forms to track their progress and set professional development goals.

Point of Sale 370

Point of Sale Download Communication Reference 370

7 Shifts

NOVEMBER 12, 2020

What documentation to give out and collect during onboarding. Give them an overview of what they will learn and do during onboarding, and how long the process will take. Admin: Filling out employment paperwork and receiving access to tools like the employee timekeeping portal, employee email, POS, and security system.

FOH 307

FOH BOH Food Safety Customer Service 307

Modern Restaurant Management

NOVEMBER 19, 2019

Cloud Kitchen / Virtual Kitchen / Ghost Kitchen – they are all referred to by different names, but the concept is very evident in the names. Every restaurant has a back of house and a front of house. Cloud Kitchens are restaurants with no front of house.

Delivery 145

Delivery Front of House Back of House Mobile Ordering 145

7 Shifts

NOVEMBER 2, 2021

The 9/80 work schedule refers to a method that differs from the traditional eight hours a day, five days a week work schedule. However, because 9/80 takes place over two weeks instead of one, the traditional eight-hour shift only increases by one hour for most days. Table of Contents. What is a 9/80 Work Schedule? Disadvantages.

Employee Relations 397

Employee Relations Tip Distribution Front of House Mobile Ordering 397

Open for Business

JANUARY 24, 2023

A busy owner’s guide to restaurant social media strategy Restaurant social media strategy refers to having a plan to connect with your guests where they spend their time: online. Interact with your followers to get the most out of social media. Social media management takes practice. Success doesn’t happen overnight.

Social Media 148

Social Media Front of House Download Consumer Goods 148

Embrace the Suck

AUGUST 11, 2019

Follow this formula if you want to make your brand stand out in the market! Easy pickings of yesterday have been replaced with a steady stream of more restaurants and bars opening in your market and taking your staff and your guest. In business strategy, there is a common theory referred to as Red Ocean and Blue Ocean strategy.

Social Media 224

Social Media Front of House Take-out Restaurant Law 224

7 Shifts

MAY 27, 2021

A contrast to the fixed restaurant schedule, the rotating schedule affords employees and managers a slew of advantages, such as the sharing of preferred shifts among staff and the chance for staff to take longer breaks from work. Restaurant schedules shuffle all the time. Table of Contents. What is a Rotating Schedule? Fixed Versus Rotating.

Front of House 195

Front of House Employee Relations Back of House Take-out 195

Modern Restaurant Management

MARCH 18, 2020

Branding is a chance to stand out from the crowd and align with like-minded people. For restaurants, it’s a chance to cement your culinary philosophy into a system of thinking that informs kitchen techniques, front of house behavior, interior design, social media presence and more. Take a moment to pause.

Marketing 164

Marketing Front of House Back of House Design 164

The Restaurant Times

FEBRUARY 22, 2022

However, we are living in exciting times with new opportunities emerging out of utter chaos. It helps them get the most out of their money and lets them feel like they’re making a difference. The outbreak of the pandemic in 2020 ushered in new market dynamics that threw the traditional restaurant business model into disarray.

2022 98

2022 Front of House Cash Management Online Ordering 98

Open for Business

MAY 19, 2023

It also improves readability and comprehension, as readers can easily locate and refer back to relevant information A restaurant owner contemplates the design of a new space as part of their business plan. Branded cover Include your logo (even if it’s not finalized), the date, and your name. Credit: Getty Images 3.

Fine Dining 147

Fine Dining Front of House Design Document 147

Goliath Consulting

JULY 28, 2020

Social distancing has radically changed the way restaurants work, causing a spike in delivery and take-out orders, and employees are taking on different responsibilities to fit these new roles in the workplace (2). Conflict Resolution” refers to the way one resolves an issue or problem between two or more people (4).

Leadership 139

Leadership Employee Relations Front of House Communication 139

Modern Restaurant Management

DECEMBER 21, 2022

As brands place emphasis on creating a meaningful guest experience, robotics companies offering tools such as tech-enabled order taking or serving, should stop calling themselves ‘robotics’ as it will likely steer some operators, consumers and investors away. For part one, click here.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Modern Restaurant Management

JULY 22, 2020

Over the last decade, demand for gluten-free foods has grown by an eye-popping 200 percent with two out of 10 Americans seeking gluten-free options when dining out. While many restaurants once viewed gluten-free dining as a passing fad, there is growing awareness that demand for gluten-free options is more than a trend.

Serving 171

Serving Food Truck Front of House Loyalty Program 171

Restaurant365

OCTOBER 8, 2021

The term ghost kitchen generally refers to a food business that only sells items for off-premise dining. There are many ways that the back-of-house may be organized, but the restaurant is set up without a traditional front-of-house (without waitstaff or on-site seating options). Let’s dive into the details.

Front of House 78

Front of House Back of House Website Management Delivery 78

EATER

AUGUST 4, 2022

Three years later, when it came time to plan our wedding, which was set to take place in my home country, Zambia, my family asked me if I wanted to host an Ichilanga Mulilo, a traditional food ceremony held in honor of the groom, in which a bride and her family cook a variety of traditional Zambian foods. These ideas never appealed to me.

Food 98

Food Front of House Events Restaurant Law 98

EATER

JUNE 22, 2023

Dina Ávila /Eater In Zoë Kanan’s cake, a recently reappraised dairy product meets the bright tang of lemon The one item you could always count on in my house growing up was a big tub of cottage cheese. Usually of the generic supermarket-brand variety, it was a fixture in our kitchen, front and center in the fridge.

Back of House 89

Back of House Front of House Advertising Take-out 89

EATER

SEPTEMBER 18, 2020

The phrase, which specifically refers to a kid who wears a house key around their neck for easy entry into their homes, gained popularity in the 1940s, as many fathers were sent to fight in World War II and mothers entered the workforce to support both their families and the war effort. I’d walk my dog and pretend he was a horse.

Front of House 144

Front of House Reference Definition Blog 144

Cheetah

JULY 1, 2021

The pandemic has exacerbated the restaurant labor crisis and there is only one way out – offering staff higher wages and improving benefits. Cross training your team to fulfil multiple positions in the kitchen or front-of-house will allow you increased flexibility to staff according to demand. Table of Contents.

Fine Dining 148

Fine Dining Customer Experience Front of House Customer Service 148

Cheetah

JULY 1, 2021

The pandemic has exacerbated the restaurant labor crisis and there is only one way out – offering staff higher wages and improving benefits. Cross training your team to fulfil multiple positions in the kitchen or front-of-house will allow you increased flexibility to staff according to demand. Table of Contents.

Fine Dining 148

Fine Dining Customer Experience Front of House Customer Service 148

Restaurant365

JUNE 22, 2021

Controlling your restaurant food cost depends on multiple factors, such as understanding actual versus theoretical food costs (AvT), first-in/first-out (FIFO) storage, ordering at the right levels, and reducing waste, errors, over portioning, and theft. As a restaurant owner or operator, keeping your food costs low is a continual challenge.

Compost 88

Compost Food Waste Front of House 88

Open for Business

NOVEMBER 21, 2022

POS stands for point of sale, and it refers to the transactional moments when a guest orders and pays for their meal. Sit down restaurants have a lot of moving parts, and a POS can be a clear channel of communication between front and back of house. It’s a restaurant technology topic restaurant owners should all understand.

POS 78

POS Mobile Ordering Point of Sale Food Truck 78

The Restaurant Times

JUNE 30, 2021

A restaurant primarily has two types of operations – front of the house and back of the house. The front of the house refers to anything the customer interacts with, be it the waiting staff, the dining arrangement, lobby area, etc. A restaurant manager, however, has multifaceted responsibilities.

Operations 52

Operations Management Management Front of House 52

Restaurant Clicks

DECEMBER 19, 2021

Often known as the Gateway to the South, Louisville, Kentucky is also sometimes referred to as the River City and Derby City due to its proximity to the famous Ohio River and its annual Kentucky Derby races. A bustling city with a strong baseball culture, this unassuming Southern town just so happens to also have a vibrant food culture.

Dine-in 111

Dine-in Front of House Back of House Fine Dining 111

Transact

DECEMBER 30, 2019

The post-holiday lull is the best time to take a break from the chaos and give your kitchen a thorough cleaning. This is your chance to get all that gunk cleared out! For instance, employing a First In First Out system can reduce spoilage and increase food safety. I’m referring to topics like: Food safety best practices.

2020 83

2020 Kitchen Safety Food Safety Front of House 83

360Training

JUNE 11, 2020

They’re referred to as Potentially Hazardous Foods (or PHFs). According to the CDC, one in six Americans gets foodborne illness every year, killing over 3,000 people annually. Foodborne illness can happen at home, but approximately 60% of outbreaks trace back to restaurant service. during processing and manufacturing. By Contaminant.

Allergens 78

Allergens Front of House Kitchen Safety Equipment 78

Sling

APRIL 27, 2023

Restaurant operations management (sometimes referred to as ROM) is the set of processes and procedures that provides a framework for all of the day-to-day activities of your business. Restaurant operations management is essential for the long-term health of your business. Table of contents What is restaurant operations management?

Operations 78

Operations Management Management Inventory 78