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Is your restaurant up to speed with the latest best practices for back of house (BOH) management? So, even if your customers are unaware of what’s going on behind the scenes, any operational inefficiencies will eventually surface – with potentially dire consequences for your business. Two primary methods are involved.
The newly proposed restaurant tipping regulations soon to be implemented by the U.S. The regulations, which are set to become law in April, will eliminate the “80/20” rule that previously mandated employees earning a tipped minimum wage could only spend 20 percent of their shift performing non-tipped tasks.
Picture this: You’re at self-checkout where you just scanned, bagged and paid for your own groceries when the screen asks, “Would you like to leave a tip?” Tipping expectations have skyrocketed, and consumers are pushing back. Restaurants must rethink their approach to tipping to retain staff and keep customers happy.
This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the present and future of AI use in F&B, The Splintered Path to Purchase, the Datassential 500 Awards, and where chefs are earning six figures. At the same time, U.S. chain sales grew just 3.1 percent in 2024 — falling short of the 4.1
Particularly impacted by the staffing shortage, restaurants are struggling to beat the labor crisis, with staffing shortages felt in both back-of-house and front-of-house staff. When using the right technology, however, operators can begin to address common concerns like understaffing, employee burnout and common wage concerns.
Wealth Distribution: 80% of wealth is often held by 20% of the population. Regular customers make up the backbone of any restaurants sales , but if you put a group of restaurant owners around a table, the conversation inevitably focuses on growth through new customer acquisition. Sales: 80% of sales typically come from 20% of clients.
How the changes operators make now to survive the pandemic will continue into the future for the industry’s success. On March 3, Columbus canceled the Arnold Sports Festival, one of the largest events of the year for the city. Stories like ours played out in restaurants across the country over the next few weeks. Increased Transparency.
The institution of tipping and the existence of the sub-minimum wage is heavily rooted in slavery , and has led to decades of underpaying a workforce that is majority black, brown, and female. In other words, tips can legally be split between kitchen and waitstaff. This isn’t an easy conversation to have. That’s where RAISE comes in.
Restaurants can operate while paying staff a sub-minimum wage of just $2.13 an hour, leaving the rest of an employee's compensation up to the good will of customers in the form of tips. Tips are an essential part of a restaurant worker's take-home pay. The restaurant industry has a wage problem.
Read any article enumerating the current or emerging trends in restaurants and retail and you will see ideas of health and wellness, environmental sustainability, and brand authenticity coming to the fore. But is B Corp certification something restaurants should pursue? I have been fortunate to work with Sleepy Bee Cafe since its founding in 2013.
Most of the restaurant technology tools operators use every day were first introduced years ago, but it wasnt until the 2020 Tech Boom, brought on by COVID-19, that widespread adoption became essential. The bottom line is you want to focus on tech that actually moves the needle and makes a difference in operations and profitability.
Behind the scenes, managers spend countless hours dealing with tipdistributions, creating weekly schedules in spreadsheets, and doing the dreaded payroll twice a month. As managers, our foundation was built in the front-of-house as servers, bartenders, or hosts (even if we started out in kitchen.)
There's no one-size-fits-all answer when it comes to distributingtips among restaurant staff, but there are a few different methods that are commonly used. Find the full guide to restaurant tip outs here. Tip Out Methods and Systems. Tip Out Methods and Systems. Who receives tips. Even tip splitting.
We chatted with some of those most experienced in the ghost kitchen game to find out some myths, best practices, and tips for success in this food service style. No front of house staff, smaller spaces, and no need for prime real estate that all contribute to the lower costs. When is a ghost kitchen a good idea for an operator?
POS integrations simplify restaurant operations by automating tasks, reducing errors, and improving customer service. Revolutionize Your Restaurant Operations: In-depth Overview of POS Systems Why POS Integrations Matter for Restaurants Running a restaurant involves juggling a lot of moving parts.
Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. During peak seasons, considering outsourcing certain services becomes a practical solution to ensure seamless operations. Read the first part, here.
Your best sellers should be front and center, with a timely emphasis on comfort food. While your first concern should be for the health and safety of yourself, staff, customers, and loved ones right now, it would be a lie to say you’re not allowed to be worried about your restaurant during COVID-19. Don’t worry–we’re here to help.
A Return to Normal The National Restaurant Association released its 2023 State of the Restaurant Industry report, which examines key factors impacting the industry including the current state of the economy, operations, workforce, and food and menu trends to forecast sales and market trends for the year ahead. million by the end of 2023.
Payroll automation solves these issues by streamlining tasks like tracking hours, distributingtips, and ensuring compliance with labor laws. Here’s why it matters and how to get started: Key Benefits : Automatically tracks hours, tips, and shifts. Integrates with POS systems for seamless operations.
It’s the key to creating a consistent experience every day, week, and month of the year — the essential structure for the restaurant’s operations. Getting this “load balancing” right isn’t easy, but it’s worth the effort because it makes operations more efficient, saves costs, and helps show employees that schedules are trustworthy.
Did you know that payroll/labor makes up almost one-third of a restaurant's operating costs ? Doing payroll," or “running payroll,” encompasses the following: Calculating how much money (including tips) your business owes employees and contractors during a specific pay period. Everything you need to know about payroll software.
In this edition of MRM News Bites, we feature Ono Food Co, DoorDash, Parts Town and Heritage Foodservice, Rouxbe, Presto, Burger King and Uber Eats, Pared, Tork, Restaurant Technologies, Willie Degel, Bolay, Ritual, Preoday and TISSL, AdTheorent and Voodoo Doughnut. World’s First Mobile Restaurant Powered by Advanced Robotics. Ono Food Co.
There's a lot of confusion surrounding the process, structure, and laws regarding restaurant tip outs. At the end of the day, the goal is to make sure their employees are happy, paid fairly, and following the laws when it comes to tips. What is a Tip Out? Tip Out Methods. Choosing the Right Tip Payout Method.
When it comes to streamlining operations in a busy kitchen, choosing the right order management system is crucial. Kitchen Display Systems (KDS) have emerged as a game-changer, offering real-time updates and seamless communication between front-of-house and kitchen staff.
Rotations might result from employee availability, evenly distributing less- or more-desirable shifts among the team, or opportunities to cross-train staff. Operators Have Flexibility. It's a hard balance to strike, so to help you set it up right, we've outlined everything you need to know about on-call scheduling in your restaurant.
One thing you have to know up front is that their business is a lot like yours: uber-competitive! In foodservice, it’s their operations team. In foodservice, it’s their operations team. Having worked as a consultant for a large foodservice distributor for 4 years, I learned a lot about their business.
As you meet with different food distribution companies, consider what products you want to carry and how you will track them. Train Your Team for Smooth Operations Whether you are staffing a full restaurant with front and back-of-house team members or running your deli with a single assistant, you need to spend time training them.
Did you know that payroll/labor makes up almost one-third of a restaurant's operating costs ? For restaurants, payroll includes hour wages as well as tips, which must be taken into account. While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads.
Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. Hence, your restaurant’s front-of-the-house staff members should always maintain a high standard of personal hygiene and present a polished, welcoming image.
It’s the key to creating a consistent experience every day, week, and month of the year — the essential structure for the restaurant’s operations. Getting this “load balancing” right isn’t easy, but it’s worth the effort because it makes operations more efficient, saves costs, and helps show employees that schedules are trustworthy.
You can’t run a restaurant without employees, which means that processing payroll is an essential task for restaurant owners, operators, and managers. For restaurant owners and operators, the first step in understanding your payroll is to familiarize yourself with the basic concepts, regulations, and responsibilities.
Restaurant owners and operators wear a lot of hats. You need to put yourself in front of diners, get them in your door, and turn them into ambassadors of your restaurant that come back and tell their friends about you. We live in a world where diners are inundated with choices. There are more options for eating out than ever before.
Questions in the Minds of Restaurant Waiters and Bar Staff Applying for a Job Their concerns about pay and work hours can be somewhat different due to the nature of their roles, often including tips and more direct interaction with customers. How are tipsdistributed among front-of-house and kitchen staff?
Some restaurants implement a service charge in lieu of tips to create a tip-pooling system. It's also used to offset employee health insurance costs or ensure more equitable compensation for back-of-house staff members. But during the COVID-19 pandemic, many restaurants added service fees which, unlike tips, are mandatory.
In this post, we’ll delve into the nuances of automated gratuities and tips, so you can navigate this terrain while staying compliant with legal regulations. Automating gratuities basically means adding a predetermined tip percentage to a customer’s pre-tax bill, automatically. What is automatic gratuity?
The challenge is, the restaurant industry has been struggling with a shortage of chefs and other back of house staff for several years now. This report also revealed that the labor shortage was specific to back of house staff, with more than half (52%) of full service restaurants experiencing kitchen staffing shortages.
From the introduction of point of sale (POS) systems to accounting systems, technology is changing the ways restaurants operate today. Inefficient practices are being phased out in favor of more efficient and faster methods of operating. Restaurant management systems help you operate and manage your restaurant.
Multi-outlet restaurant operations generate a ton of data every day. As an owner or an operations manager, it’s your job to use that data to grow the bottom line. What operators like you desperately need is a way to take all that data and turn it into a solid decision-making roadmap with the snap of a finger.
Running a foodservice operation involves a lot of moving parts. In this article, we’ll cover everything you need to know to kick restaurant food waste to the curb, including: Different types of restaurant food waste 16 restaurant waste management tips The benefits of reducing food waste in your restaurant.
As an owner-operator, your restaurant likely sits at the center of your life. Below, you'll find a series of actionable tips, tricks, and strategies you can employ today to do exactly that! It's not only your business and your livelihood— it's also your dream. So, why do it? Why run a restaurant at all?
The host has a unique set of duties and responsibilities that ensure the restaurant's front-of-house runs smoothly. A good host will distribute large parties equitably since they're more profitable for servers (though they're also more work). But they're more than just a pretty face.
On traditionally busy days, they can give your cooks much-needed time for preparation and can make operations smooth for the restaurant. Sitting back and allowing culinary professionals to decide the course of your meal can be enjoyable as well as comforting. In fact, many people think of it as an elevated dining experience altogether. .
These commissary kitchens are sometimes also known as ghost kitchens, shared kitchens , or virtual kitchens with the delivery-only food brands operating within them called virtual restaurants. Therefore, they operate behind the scenes and out of sight. Food delivery is nothing new, of course. What’s behind the cloud kitchen trend?
As a restaurant manager, you’ve got a lot on your plate. Considering that 51% of restaurateurs cite staffing issues as their biggest challenge , it’s worth your time to address headaches like scheduling, so you can focus on making sure your guests are happy. One way to do this is by implementing a rotating schedule. Let’s dive in! for instance.
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