ChowNow

MARCH 14, 2025

Front-of-house teams need clear expectations, strong training, and a service mindset that ensures guests feel valued. What is Restaurant Operations Management? Restaurant operations management is the art and science of keeping a restaurant running smoothly, creating order in a naturally chaotic environment.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

NOVEMBER 2, 2022

As the hospitality industry gears up for the influx of holiday diners, making the right hires becomes especially crucial in maintaining a high quality of service. To master the process, consider these tips to recruit and retain long-term employees. There’s an art to interviewing hourly workers.

Hiring 396

Hiring Front of House Back of House Employee Relations 396

Modern Restaurant Management

APRIL 11, 2022

percent increase in average US hourly wages in 2021, specifically noting a rapid rise in wages for leisure and hospitality workers. As Americans reach for a potential post-pandemic world, the restaurant industry continues to reel from two years of economic, staffing and supply chain chaos. A recent article in The New York Times cited a 5.7-percent

Healthcare 508

Healthcare Cash Management Social Media Communication 508

The Rail

MAY 30, 2025

Assembling and Retaining a Skilled Team in a Competitive Labor Market The talent shortage in hospitality remains one of the most difficult challenges for new restaurants. Recruiting and keeping seasoned front-of-house and kitchen employees calls for careful handling of leadership, culture, and compensation.

2025 130

2025 Loyalty Program Seasonal Menu Front of House 130

7 Shifts

FEBRUARY 13, 2023

We operate as a tip pool restaurant with equal parts shared between the back and front of the house, weighted by position and number of hours worked. It’s no secret that with a workforce mass exodus and rising minimum wages, the restaurant industry is long overdue for an overhaul of its business structure and compensation model.

Tip Distribution 390

Tip Distribution Front of House Restaurant Law Back of House 390

Modern Restaurant Management

DECEMBER 27, 2023

Nearly 75 percent of the industry executives surveyed in the HUB International 2024 Outlook Executive Survey said it has affected their business’ vitality, leading over half to sharpen their employee recruiting practices. But the leading drag on the industry are its labor woes. Here’s an overview.

2024 294

2024 Insurance Recruiting Restaurant Law 294

Modern Restaurant Management

DECEMBER 14, 2021

Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. Knowing this will continue into 2022, we are continuing to focus on implementing technology that will help on-site team members streamline and efficiently perform their work to the best of their ability.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

7 Shifts

SEPTEMBER 26, 2022

Food Service, Kitchen, & Hospitality Tech. Cooks and back-of-house employees tend to work with inventory management software and kitchen display technology. Cooks and back-of-house employees tend to work with inventory management software and kitchen display technology. Table of Contents. Skills for Your Resume.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

Modern Restaurant Management

FEBRUARY 18, 2020

Elo’s Sonal Apte, vice president of retail and hospitality. Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. Guests will demand a personalized journey when food is delivered to their door.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

DECEMBER 19, 2019

The most recognizable observation is that staffing proves to be a challenge across the board and stems from an oversaturation of options within the hospitality business areas. Having the right hiring managers in the recruitment process is essential. Candidates are aware that every restaurant is competing for the next best employee.

Fast Casual 310

Fast Casual Hiring Front of House Casual 310

7 Shifts

DECEMBER 27, 2019

Money Turnover costs the hospitality industry an average of $5,864 per employee. Here’s a breakdown of how that cost is determined, according to the Cornell Hospitality Report: Productivity loss ($3,049.28): An employee’s productivity starts to wane as soon as they decide to quit. If you think that’s bad, it’s about to get even worse.

Hiring 360

Hiring Front of House Customer Service Customer Experience 360

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. A better description might be a balancing act that presents new and unique challenges every day. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. This part of the job is arguably the most multi-faceted.

Management 397

Management Management Kitchen Safety Front of House 397

7 Shifts

JUNE 16, 2022

They all prevent franchisors from seeing the day-to-day pains and successes that their franchisees experience. Throw in dozens of locations to manage, and visibility becomes foggy. That's why many franchisors rely on a franchise advisory council (FAC). Table of Contents. Purpose of a Franchise Advisory Council? Who Should be on the FAC?

Franchise 370

Franchise Franchising Communication Front of House 370

EATER

APRIL 26, 2021

Alice Cheng, CEO of hospitality industry job search engine Culinary Agents , has a macro view of the hiring trends across various cities and states and is a careful observer of candidate behavior. “A Cheng is confident the workers will return, that the hospitality industry is a center of gravity for so many. But not right away.

Back of House 246

Back of House Front of House Hiring Hospitality 246

ChowNow

SEPTEMBER 6, 2024

Best Practices for Recruiting and Hiring Management and Support Staff 1. Hiring the right team is one of the most critical decisions you’ll make as a restaurant owner. Your staff not only affects the day-to-day operations but also plays a major role in the customer experience and long-term success of your restaurant.

Hiring 195

Hiring FOH Recruiting Fine Dining 195

Modern Restaurant Management

OCTOBER 16, 2019

In this edition of MRM News Bites, we feature Ono Food Co, DoorDash, Parts Town and Heritage Foodservice, Rouxbe, Presto, Burger King and Uber Eats, Pared, Tork, Restaurant Technologies, Willie Degel, Bolay, Ritual, Preoday and TISSL, AdTheorent and Voodoo Doughnut. World’s First Mobile Restaurant Powered by Advanced Robotics. Ono Food Co.

Food Truck 317

Food Truck Customer Service Customer Experience Front of House 317

Modern Restaurant Management

MARCH 3, 2023

In a State of the Restaurant industry report, the Natiional Restaurant Association sees a return to normal with predicted sales growth in 2023. Other top research lists how impactful the Super Bowl was for restaurants, the state of gift cards and top pizza cities. million by the end of 2023.

2023 508

2023 Consumer Goods 2022 Point of Sale 508

Open for Business

AUGUST 10, 2023

Finding staff for a restaurant can be a big challenge in the hospitality industry. Here’s how to hire great employees, with tips for recruiting and retaining staff for a restaurant. Consider the different restaurant roles needed to cover the different aspects of hospitality work at your restaurant.

Hiring 167

Hiring Recruiting Reference Website Management 167

Modern Restaurant Management

JUNE 12, 2020

Dunkin' Hirin' As more of America opens up, Dunkin’ franchisees are seeking to hire up to 25,000 new restaurant employees at Dunkin’ locations, from front-counter to restaurant management, creating immediate jobs that offer long-term education benefits and key career skills for people all across the U.S.

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

Restaurant365

AUGUST 27, 2021

Recruitment (and retention) have long been challenges in the restaurant industry, but operators are currently having difficulty filling unprecedented numbers of open positions. Promoting your restaurant culture is an effective way to recruit the best restaurant employees. Most restaurants are trying to hire right now.

Recruiting 151

Recruiting Social Media Front of House Hiring 151

Embrace the Suck

APRIL 18, 2022

We believe that your food should be prepared in front of you so you can see our commitment to freshness and quality. I can tell you from working with over 2200 independent restaurants over the last 12 years that in any market regardless of current economic conditions…a lot of restaurants struggle (20%), and some just survive (60%).

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

Modern Restaurant Management

FEBRUARY 21, 2020

Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Sushi Maki Ocean Tempura. “Sushi Maki is a true family affair.

Brewery 348

Brewery Design Food Supply Equipment 348

Open for Business

NOVEMBER 21, 2022

Streamline the front of house. Run a smooth back of house. Streamline the front of house. Keeping front-of-house activities humming like a well-oiled machine is important for every restaurant. Keeping front-of-house activities humming like a well-oiled machine is important for every restaurant.

Technology 147

Technology Front of House Back of House Online Ordering 147

Gecko Hospitality

NOVEMBER 10, 2022

The world of hospitality is an exciting one for several reasons. One is that once you get your feet wet working in hospitality, you tend to get the “bug.” Another reason is that there are so many avenues you can take in your hospitality career. Find out what hospitality businesses are there. How much is housing?

Hospitality 87

Hospitality Back of House Front of House Recruiting 87

Modern Restaurant Management

FEBRUARY 6, 2020

“At CPK, we take great pride in sharing our passion for California-style pizza, fresh and creative ingredients and best-in-class hospitality with our guests around the world,” said Jim Hyatt, CEO of CPK. Giorgio Minardi and Naheed Shariff. Founded in Beverly Hills, Calif. “Every time we’ve visited the U.S.

Franchise 383

Franchise Franchising Fast Casual 2019 383

Ken Burgin

DECEMBER 3, 2021

My guest in this podcast is James O’Connell of the Hospitality Company. He’s based in Christchurch New Zealand, and like me, is constantly watching out for how best practice in hospitality management is used all over the world. How do we overcome generations of secrecy in hospitality operations?

Book 111

Book Management Management Front of House 111

7 Shifts

MARCH 29, 2023

Anthony Valletta has had an extensive career in the hospitality business. I think there's been a very big change in landscape of how we're recruiting and how purpose-driven restaurants need to be versus just selling an experience.” “Yeah, I've always been admiring from a distance, the Barteca brand when it was Barcelona and bartaco.

Front of House 195

Front of House Back of House Tip Distribution Coaching 195

Hot Schedules

FEBRUARY 23, 2022

Whether discounts on travel, events, retail shopping, or wellness shopping, giving employees greater access to products and services is an effective recruiting pitch. Going this route also frees up management from HR administration to complete more front-of-house tasks. b3lineicon|b3icon-list-add|?|List Bulk Benefits.

Employee Relations 147

Employee Relations Front of House Waste Hotels 147

Future Food

APRIL 20, 2022

Food, Hospitality & Wellness ‘Places’ Transcending the Resources & Mining Village Work-Life Experience. Source: www.food-management.com. Source: Future Food. Health and safety are paramount in mining and resources sector but as with society in general, personnel ‘wellness’ has not always been at the forefront of consideration.

Hospitality 78

Hospitality Food Safety Front of House Food 78

EATER

JANUARY 28, 2022

As a young, lighter-skinned Black woman of mixed heritage, Melton says she was often assigned by her managers to the busiest, most front-facing sections of the restaurant along with her white and young coworkers. . — during her six years at Seasons 52 Wine Bar and Grill in Memphis, Tennessee. But she says they weren’t receptive.

Cash Management 246

Cash Management Restaurant Law Employee Relations Food Supply 246

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. A better description might be a balancing act that presents new and unique challenges every day. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. This part of the job is arguably the most multi-faceted.

Management 195

Management Management Kitchen Safety Front of House 195

The Rail

JULY 19, 2022

the pandemic ), and ever-changing customer demands, as well as the new trends in the hospitality industry. When suitable technologies are understood and well implemented, they can create more opportunities for improvements whether at the back of the house (such as accounting, payroll, building maintenance , etc.) 1 - Technology.

Online Ordering 130

Online Ordering Front of House Food Supply Back of House 130

Modern Restaurant Management

JANUARY 17, 2020

Curry Up Now also limits their disposal waste by using real plates, silverware and cloth napkins in-house and packaging all to-go orders in recyclable and compostable containers. Curry Up Now attracted a new investment from seed-stage venture capital firm Liquid 2 Ventures (L2V). " Benihana Plans Franchise Expansion. Select U.S.

Franchise 340

Franchise Franchising 2020 Leadership 340

Ken Burgin

OCTOBER 20, 2021

It was great to talk with hospitality industry expert Michelle Pascoe on The Michelle Pascoe Hospitality Podcast , about what I see as the future of restaurants, cafes and foodservice after the pandemic storms settle. Plus a couple of my favourite topics: diversification and the importance of culture to attract and keep good staff.

Front of House 68

Front of House Recruiting Entertainment Hospitality 68

Ken Burgin

FEBRUARY 13, 2024

By proactively addressing these questions during the interview process or in job postings, you can create a more effective recruitment experience. If the managers or owners doing an interview raise and answer these job applicant questions, they will have a better rapport with applicants. What is the kitchen’s work culture like?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Open for Business

NOVEMBER 21, 2022

Those with a passion for hospitality care more about people than computers. Restaurant technology can increase that level of customer satisfaction by making it easier to provide top-notch hospitality. You’ll hear the term “guest experience” in any kind of hospitality business. Quick links. What is the guest experience?

Technology 78

Technology Online Ordering Website Management Customer Experience 78

Gecko Hospitality

DECEMBER 19, 2024

Thats why 58% of travelers are revisiting their favorite childhood destinationsand on the culinary end of hospitality, its driving consumers back to cozy nostalgic foods like mac and cheese and chicken soups. At Gecko Hospitality, we can connect you with nationwide leaders who can bring innovation and a customer-first mindset to your team.

2025 52

2025 Menu Front of House Back of House 52