Modern Restaurant Management

MARCH 25, 2021

In just three weeks, they created a native solution that allowed Clover restaurant merchants to enable online ordering for delivery or curbside pickup. This digital innovation has been helpful for small business, with roughly 20 percent of all transaction volume for Clover restaurants running through online ordering.

Mobile Ordering 614

Mobile Ordering Online Ordering Small Business Customer Experience 614

Modern Restaurant Management

AUGUST 5, 2021

It’s not enough just to recover, retail and specifically restaurants and the food industry are compelled to pivot, adapt and create a model that will endure. Expect to see more self-ordering kiosks already present at Taco Bell, Panera and McDonalds. Food Trucks Factor in the New Normal.

Food Truck 539

Food Truck Retail Mobile Ordering Food Safety 539

Modern Restaurant Management

MARCH 26, 2021

The impact of the global pandemic has fast-tracked the restaurant industry's need for digital ordering, particularly for off-premises dining options. million users of food delivery apps in the U.S., Digital ordering channels are vital for your restaurant’s success in 2021. and up to 53.9 million by the end of 2023.

Ordering 566

Ordering Mobile Ordering Online Ordering Email Marketing 566

ChowNow

FEBRUARY 21, 2025

Diners want the convenience of ordering, booking, and engaging with their favorite restaurants straight from their phones. Beyond mobile ordering, restaurant apps support operations in ways that were never available before. Online ordering and delivery apps. Here is an example of a restaurants branded app.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

JUNE 16, 2022

As a result, the use of self-ordering kiosks and QR codes during the pandemic went up by 750 percent, with 77 percent of survey respondents saying they would prefer contactless ordering and payment once the pandemic ends. consumers being new to ordering meal delivery services (up from 47 percent in March 2021).

Online Ordering 472

Online Ordering Management Management Point of Sale 472

Modern Restaurant Management

JANUARY 6, 2022

Online Ordering: How Gift Cards are an Essential Piece of the Process. As the public has gotten used to the prevalence of curbside pickup and delivery, restaurants who do not offer online ordering may find they are struggling more to generate business. Meet your customers where they are this year: online.

2022 493

2022 Online Ordering Loyalty Program Customer Experience 493

Modern Restaurant Management

MAY 9, 2025

They are top spots for the best food in France. Even rural cafés in distant locales have adopted the bistro blueprint: hearty food served in a welcoming space. Small dining rooms feature dim lighting, vintage decor, and closely spaced seating that fosters conversation.

Fine Dining 221

Fine Dining Influencer Dine-in Innovation 221

Modern Restaurant Management

APRIL 27, 2020

As more states implement restrictions and seating bans on restaurants to curb the spread of COVID-19, many restaurants are offering delivery for the first time and are now more vulnerable to challenges arising from delivery services. It may also reduce the restaurant’s employees exposure to the virus through customer contact.

Delivery 383

Delivery Hiring Transportation Food Safety 383

ChowNow

APRIL 15, 2025

Cost of Goods Sold (COGS) Cost of Goods Sold tells you how much it actually costs to make the food and beverage sales you sell. Monitoring your COGS helps you spot food waste, theft, over-ordering, or supplier price hikes before they eat into your gross profit margin. into 40%, you multiply by 100.

Operations 195

Operations Email Marketing Point of Sale Online Ordering 195

Modern Restaurant Management

JUNE 11, 2020

.” In order to bring back the customer base, neighborhood restaurants will have to reconcile with real concerns over safety and sanitation, while still providing a great dine-in experience. It’s based on emotion and the desire to share a food-based experience you can’t find in your home. Make it into a positive.

Customer Experience 516

Customer Experience Dine-in Food Safety Kitchen Safety 516

Modern Restaurant Management

MAY 18, 2020

US Foods Holding Corp. launched its COVID-19 online operator resource, the US Foods Restaurant Reopening Blueprint. The Restaurant Reopening Blueprint is informed by interviews with key stakeholders such as diners, restaurant staff and US Foods consultants and chefs. Click here to view the application and instructions.

Front of House 520

Front of House Back of House Online Ordering Kitchen Safety 520

ChowNow

JUNE 17, 2020

Since March of this year, countless restaurateurs have had to immediately close their dining rooms, lay off staff, quickly adopt online ordering, and overhaul their menus. If you use ChowNow for online ordering, it’s surprisingly simple to set up a process for contactless dining. Not a ChowNow client yet?

Online Ordering 221

Online Ordering Ordering Website Management Demo 221

Goliath Consulting

APRIL 5, 2025

Efficient Seating and Ordering Process Minimize wait times and ensure smooth transitions from arrival to seating. High-Quality Food and Presentation Delivering dishes that match or exceed customer expectations is critical. Positive online interactions can turn a great experience into valuable word-of-mouth marketing.

Customer Experience 195

Customer Experience Email Marketing Customer Service Mobile Ordering 195

Modern Restaurant Management

AUGUST 19, 2020

In addition to allowing a safer, hands-free payment method, the system has been shown to make the ordering process quicker and more efficient. US Foods Ghost Kitchens. US Foods Holding Corp. US Foods Holding Corp.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

JUNE 24, 2021

Creating and deliver engaging content, maintaining customer communications, establishing an online presence, reviewing data-driven analytics, setting up paid advertising initiatives…all of these important steps take time. Think for a moment about your restaurant’s current online presence. Can they view your menu online?

Marketing 508

Marketing Social Media Mobile Ordering Website Management 508

ChowNow

FEBRUARY 12, 2025

Today, customers rely on Google searches, online reviews, and social media to decide where to eat. People want convenience, transparency, and a connection to the brands they support, and that starts with how you market your restaurant online. A strong online presence means more visibility, more orders, and, ultimately, more revenue.

2025 195

2025 Marketing Email Marketing Operations 195

ChowNow

MAY 30, 2025

The right promotion at the right time can reignite business, whether that means a packed dining room on a slow weekday or reconnecting with loyal customers who havent ordered in a while. Are you trying to increase your direct online ordering ? If youre looking for restaurant promotion ideas, youre in the right place.

Ordering 195

Ordering Loyalty Program Social Media Email Marketing 195

Modern Restaurant Management

JULY 22, 2021

While daily specials delivered in family boxes might be quite affordable and frugal, food delivery itself often costs more than the meal for one which can hit monthly discretionary spending quite hard. Online Ordering Will Continue to Thrive. After all, comfort comes first. Rethink Technologies.

Allergens 520

Allergens Online Ordering Fast Casual Food Safety 520

Modern Restaurant Management

FEBRUARY 1, 2022

More than half of restaurant operators said it would be a year or more before businesses conditions return to normal with food, labor, and occupancy costs are expected to remain elevated, and continue to impact restaurant profit margins in 2022, according to the National Restaurant Association's 2022 State of the Restaurant Industry report.

2022 518

2022 2030 Food Supply Recruiting 518

Modern Restaurant Management

OCTOBER 28, 2020

The floor plan of a seating area should not only make it easy for employees and patrons to observe social distancing guidelines, but the foot traffic flow should also make sense. Remove buffet and other communal food areas. Move tables away from high-traffic areas, such as bathrooms and service stations, in order to minimize contact.

Outdoor 531

Outdoor Food Safety Social Media Food Truck 531

ChowNow

MARCH 7, 2025

With a few key optimizations, your restaurant can rank higher on Google, get noticed by people searching for places to eat, and ultimately drive more foot traffic and online orders. Restaurants that rank higher in local search results get more foot traffic, online orders, and reservations. Leave us a review on Google!

SEO 195

SEO Online Ordering Mobile Ordering Website Management 195

Modern Restaurant Management

JUNE 12, 2024

For example, implementing a seamless online reservation system optimizes the restaurant's scheduling while offering convenience to customers. Seating to First Server Contact : Cameras can track the duration from when a customer is seated to when a server approaches them. How should they be turning to AI?

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

Modern Restaurant Management

JUNE 10, 2021

The choices restaurants make today on how to invest in marketing and leverage various food sales channels will have profound impacts for years to come. Fandango ticket kiosks arriving at theaters in the early 2000s were a dream for teenagers like myself who lacked the patience and time management skills to arrive early to get a good seat.

Airlines 493

Airlines Consumer Goods Point of Sale Hotels 493

Modern Restaurant Management

MAY 7, 2020

In a recent Coronavirus-related study , 89 percent of respondents said they felt safer eating food from a grocery store or at home, versus in a restaurant. After placing themselves on a virtual waitlist at their apartment, they drive over knowing the host will seat them upon arrival. Shifting Delivery and Dine-In Experiences.

Food Safety 480

Food Safety Mobile Ordering Front of House Seating 480

Modern Restaurant Management

MARCH 31, 2021

If possible, restaurants should consider expanding into casual and comfortable outdoor seating arrangements that can feature a more pre-pandemic feel. Other practices can be updated to enhance the feeling of personal service; for instance, table settings can be placed as guests are seated.

Customer Service 474

Customer Service Online Ordering Customer Experience Hospitality 474

Modern Restaurant Management

JUNE 30, 2023

Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups. One of our clients, a well-known QSR legacy brand, added an express drive-thru lane for customers ordering ahead on the brand’s app.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449

7 Shifts

OCTOBER 1, 2024

These days, a restaurant's reputation is built on more than the taste of its food. Key restaurant customer experience aspects From the moment potential diners find your restaurant online to the quality of service they receive, every touchpoint matters. Food quality Food quality plays a big role in your customer’s experience.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

Modern Restaurant Management

OCTOBER 1, 2020

Delivery, digital ordering and the digital tools associated are at the heart of many discussions in the industry. For all of the discussion about delivery, curbside and pick up orders represent an-at-least equally sizeable percentage of restaurant business in 2020, if not far larger.

Delivery 493

Delivery Loyalty Program Download Online Ordering 493

Modern Restaurant Management

JULY 14, 2020

Social media is an incredibly powerful tool—especially for such a universally loved (and needed) category like food and drink. Across all social media platforms, from Facebook to Instagram, food and restaurant brands are some of the best-performing companies on the web. ” Update your Online Presence.

Marketing 539

Marketing Social Media Influencer Online Ordering 539

EATER

DECEMBER 17, 2021

Chipotle announced it’s opening a new “Digital Kitchen” restaurant this month in Cuyahoga Falls, Ohio (about 40 miles south of Cleveland) — which will exclusively accept online orders. Hungry customers should avoid knocking on that pickup window expecting to have their order taken. Image: Tabasco.

Online Ordering 261

Online Ordering Ordering Customer Service Food Order 261

Modern Restaurant Management

FEBRUARY 18, 2020

Over the next decade, a generation passionate about health and wellness will demand restaurants be transparent about food from farm to table. Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

MAY 5, 2023

QR Codes and the Concept of Ordering or Paying Ahead The restaurant experience has changed in many ways, and, over the past few years, the pandemic accelerated a major shift. On-demand delivery has grown, and consumers have become used to quick service and ordering through their smartphones, even while waiting at restaurants.

Mobile Ordering 419

Mobile Ordering Online Ordering Customer Service Customer Experience 419

Modern Restaurant Management

APRIL 22, 2022

However, customers still sit physically in restaurants, blurring the lines between the online and offline. Different innovative payment methods are being leveraged to increase food services efficiency in fast-food joints to fine dining. Voice Ordering to Ease Restaurant Interactions.

Technology 492

Technology Mobile Ordering Customer Service Food Order 492

Modern Restaurant Management

DECEMBER 1, 2021

Henry is ready to order some dinner. He visits your restaurant’s app and orders his favorite dish on the menu. He receives an estimated wait time for his order of 45 minutes. As he is about to enter the restaurant, let’s consider the technology that he will encounter along his journey to pick up his order.

Technology 508

Technology Front of House Back of House Point of Sale 508

Modern Restaurant Management

FEBRUARY 5, 2021

collaborated with OneDine to curate a contactless yet personalized restaurant visit—creating a customized, platform that provides guests full control over ordering, speed of service, and payment. This includes: Self check-in, table alert, and self-seating to expedite the entry process. Guests can contact Eureka!

Mobile Ordering 477

Mobile Ordering Online Ordering Airlines Customer Service 477

Modern Restaurant Management

AUGUST 5, 2020

in-restaurant dining and online ordering for pickup or delivery), which can be leveraged to drive highly customized campaigns using a built-in marketing solution. General Mills Foodservice' s Neighborhood to Nation Restaurant Recipe Contest will award $100,000 to restaurants and food trucks nationwide.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

JANUARY 25, 2021

Because of the COVID-19 pandemic, many restaurants have had to rethink their spaces in order to accommodate additional outdoor dining capacity. While online food and restaurant deliveries have gained momentum, many diners still want to experience in-restaurant dining. By taking seating outdoors, germs are more easily dispersed.

Outdoor 530

Outdoor Technology Customer Experience Dine-in 530