Modern Restaurant Management

JUNE 6, 2022

Struggling to attract travelers during the height of the pandemic, hotels rented out their empty kitchens and banquet spaces to restaurateurs hunting for cut-rate space. In 2020 and most of 2021, ghost kitchens became a popular substitute for the traditional hotel kitchen.

Hotels 177

Hotels Customer Service Beverage Customer Experience 177

Modern Restaurant Management

FEBRUARY 4, 2022

Though many of the market forces that shaped the restaurant industry in 2021 were closely linked to disruption from the pandemic's onset in 2020, 2022 brings new challenges — and opportunities. Green Kitchens and Environmental Concerns. Ghost Kitchens. It's to find an eco-friendly alternative.

2022 216

2022 Customer Service Online Ordering Website Management 216

Modern Restaurant Management

DECEMBER 30, 2021

We’ve seen it throughout 2020 and 2021, and now 2022 is seeing a new version of the same. QR codes, the first of the restaurant-saving technology of 2020, paved the way for newer and better tech discoveries throughout the past two years. We predict that 2022 will see a new set of rapidly evolving, game-changing technologies.

Loyalty Program 231

Loyalty Program 2022 Kitchen Safety Customer Experience 231

Modern Restaurant Management

MAY 18, 2021

By August 2020, Americans reported ordering takeout 2.4 The National Restaurant Association’s State of the Industry Report found 46 percent of family-dining and fine-dining restaurants added delivery options between March and December 2020, along with 44 percent of casual-dining and fast-casual restaurants. So what’s next?

Delivery 163

Delivery Kitchen Safety Social Media Online Ordering 163

Modern Restaurant Management

MARCH 1, 2023

An interesting tidbit about those dark days of 2020-21: restaurants, bars, food trucks and other establishments that were able to remain efficient with their back of house (BOH) services were most likely to survive and even thrive. Beyond the kitchen, make sure your BOH layout accounts for a well-run, efficient office space.

Front of House 169

Front of House BOH Back of House 2023 169

Modern Restaurant Management

APRIL 5, 2022

Ghost kitchens have gained significant popularity in the past few years, especially during the pandemic and post-pandemic era. In this blog, we will discuss the various facets being utilized to enhance the entire operation of the ghost kitchen efficiently. Ghost Kitchen to emerge as the New Normal in the Post-Pandemic Era?

Online Ordering 192

Online Ordering Point of Sale Website Management Inventory 192

Modern Restaurant Management

DECEMBER 14, 2021

percent from 2020, according to the National Restaurant Association. Two new restaurant trends from the pandemic will likely remain: ghost kitchens and outdoor dining. Restaurants should continue to develop and evolve this business model in 2022 to diversify revenue streams and safeguard against any future disruptions.

2022 199

2022 Employee Relations Outdoor Fast Casual 199

Modern Restaurant Management

JANUARY 10, 2022

After adopting better delivery and takeout technology in 2020, restaurants are now turning their tech budgets toward bringing in back of house. Ghost Kitchens. Operators who have a strong tech stack in place will be using their back-of-house to help streamline operations in their ghost kitchens as well.

Back of House 204

Back of House 2022 BOH Front of House 204

QSR Automations

JANUARY 15, 2024

Among them, ConnectSmart® Kitchen remains a g ame-changer , revolutionizing how restaurants o p timize l abor and streamline their operations. Just as importantly, ConnectSmart® Kitchen makes certain that chefs get accurate information on food preparation.

2024 52

2024 Operations Front of House Social Media 52

7 Shifts

NOVEMBER 29, 2022

There are 101 ways to dole out restaurant tips - from percentages to points to whether kitchen staff gets a share. Tip management constantly evolves. Tip management constantly evolves. In 2020, they switched full-time staff to salary instead of hourly pay. Table of Contents. 5 Tips on Tipping. Keep your staff happy.

BOH 195

BOH Restaurant Law Back of House Front of House 195

Modern Restaurant Management

JANUARY 5, 2022

The 2020 COVID-19 pandemic and its echoing effects have heavily impacted the restaurant industry, and as a result it continues to experience many restrictions. The restaurant industry lost $240 billion in profits in 2020 , and in 2021 is projected to fall about $167.5 Restaurants Must Prepare For Continued Disruptions.

Technology 167

Technology Front of House Online Ordering Back of House 167

Cheetah

APRIL 12, 2021

In the previous chapter of the Ghost Kitchen 101 Series , we looked at different types of cloud kitchens and how they operate. To say that ghost kitchens and third-party delivery services are experiencing a boom would be a gross understatement. In 2020, the four companies raked in roughly $5.5 Reading Time: 4 minutes.

Delivery 148

Delivery Food Online Ordering 2030 148

The Food Corridor

JUNE 29, 2021

Find out who is on the hunt for shared-use or incubator kitchens and take your shared-use kitchen to new heights. . It is no surprise that the food industry had to be nimble in order to survive the shocks of 2020. What types of businesses are searching for shared-use kitchen space? Food Businesses. .

2021 98

2021 Food Food Truck Equipment 98

7 Shifts

NOVEMBER 3, 2021

million in 2020 alone. In a restaurant context this might mean things like, sending an email to the client guest, letting a vendor into the kitchen that wasn't authorized, or someone watching a server enter an order into the POS over their shoulder. The cost of restaurant cybersecurity. million dollars, up from $1.72

Audits 370

Audits POS Loyalty Program Information 370

Modern Restaurant Management

MARCH 31, 2022

Attention is the new currency, and no empathy will be felt from the guest's perspective if the experience has not evolved since the world reopened. How do you see menus and loyalty evolving? Creative and impactful solutions that reach today's guests should be at the top of everyone's list. David Vance.

Employee Relations 186

Employee Relations Back of House Front of House Customer Experience 186

Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? Operators that were already embracing an omni-channel approach have accelerated those efforts as a result of this evolving consumer behavior.

2020 193

2020 Kitchen Safety Food Safety Loyalty Program 193

The Restaurant Times

FEBRUARY 22, 2022

The outbreak of the pandemic in 2020 ushered in new market dynamics that threw the traditional restaurant business model into disarray. These evolving trends will aid the restaurant sector in continuing to thrive, addressing labour shortages, changing guest tastes, and the industry’s ups and downs. Restaurant Tech.

2022 98

2022 Front of House Cash Management Online Ordering 98

Modern Restaurant Management

DECEMBER 28, 2023

And while our business has evolved over the past decade, so have our customers. million in February 2020. Full-service restaurants will also evolve and diversify their physical spaces to drive greater throughput and revenue. bars & restaurants returned to and surpassed pre-pandemic levels of employment.

2024 185

2024 2023 Food Order 2013 185

Perfect Daily Grind

MAY 17, 2022

As this has happened, technology specific to the coffee industry has understandably also evolved. Most of our coffee shops have screens in the kitchen to help expedite the use of tickets,” they say. In the 2020 SCA x Square Report, the number of coffee shops offering curbside and/or pickup services increased by 521%. and Ed say.

Technology 188

Technology Online Ordering Mobile Ordering Kitchen Safety 188

EATER

JANUARY 23, 2023

Every craft has to evolve. We would not be able as humans to survive this long if we didn’t evolve.” I have since worked exclusively in pastry for the last decade in various kitchens throughout Northern California; these kitchens, often run by women or queer people , were very different from savory kitchens.

Restaurant Law 100

Restaurant Law Back of House Small Business 2009 100

Hot Schedules

JULY 20, 2020

ach state and local government has its own layer of complex, evolving labor legislation built with the intention to keep your teams and your businesses safe. New Minimum Wages Rates in Effect July 1, 2020. Smokey Bones Successful Expansion to Ghost Kitchen Operations. COVID Resources. COVID Labor Legislation Resources By State.

Restaurant Law 113

Restaurant Law Government Information Blog 113

Modern Restaurant Management

AUGUST 12, 2021

In the beginning of 2020, no one could have predicted where the restaurant and quick service restaurant (QSR) industry would be today. As QSRs continue to evolve their technology capabilities, it’s important to look beyond the obvious options, like mobile app ordering and online delivery. Digital Menu Boards.

Employee Relations 193

Employee Relations Customer Experience Customer Service Mobile Ordering 193

Modern Restaurant Management

NOVEMBER 30, 2020

But restaurants, now that they are also bringing people back inside, are going to have do the harder work of making it a permanent solution—whether that's a pickup window adjacent to their door or reworking their kitchen in such a way that its food is flowing to the front of house in a more efficient manner.

2021 186

2021 Kitchen Safety Food Safety Consumer Goods 186

Modern Restaurant Management

JUNE 6, 2022

So much was different before March 2020. This evolved into a new, collaborative culture that empowered employees, making them feel responsible for their restaurants’ successes, rather than feeling accountable for mistakes. As a result, employees had to cooperate and collaborate to identify (and fix) issues and improve compliance.

Audits 186

Audits Kitchen Safety Back of House Point of Sale 186

Modern Restaurant Management

JUNE 18, 2020

Retail, grocery, and restaurant online order for pickup orders grew 201 percent in April 2020 compared to February 2020. March – April 2020 Global Food and Grocery Delivery app download rankings show Uber Eats ranked #1 and Grubhub ranked #8. Shifting Dining Habits. percent had been sheltering-in-place during the pandemic.

2020 181

2020 Guest Recovery Kitchen Safety Online Ordering 181

Modern Restaurant Management

AUGUST 3, 2022

My leadership and communication style has evolved over the years as I’ve learned how to adapt to changes and obstacles that are often out of my control. As a leader, you can’t be everywhere at once. Like many other restaurants and small businesses, we’ve had to ramp up hiring efforts in the wake of the recent labor shortage.

Communication 199

Communication Leadership Food Supply Back of House 199

Restaurant365

JULY 29, 2021

Restaurants lost $270 billion in 2020 due to COVID-19 shutdowns and restaurant restrictions, and the crisis sent many companies into a tailspin. According to the National Restaurant Association , in 2020, 110,000 restaurants closed permanently, and 2 million restaurant industry jobs were lost. Evolve, innovate, adapt.

Cash Management 78

Cash Management Point of Sale Inventory Loyalty Program 78

Modern Restaurant Management

MAY 8, 2020

Like a chatbot, an IVR can learn from your requests and evolves to become more and more conversational. For your restaurant, communications are limited to the closed circuit of your business, from the front-of-house to the kitchen. An IVR is a digital operator that fields your calls. Reading Your Mind.

Food Safety 207

Food Safety Kitchen Safety Front of House Website Management 207

Chowly

FEBRUARY 23, 2024

Sales and Economic Forecast Independent restaurants bore the brunt of the pandemic, with approximately 10% closing in 2020 compared to 2.5% The industry has seen significant movements, from BRIX’s franchisee agreements to Wow Bao’s expansive ghost kitchen venture. Ready to rise to the occasion?

2024 96

2024 Loyalty Program 2023 Point of Sale 96

Deliverect

NOVEMBER 15, 2019

Digital restaurant orders grew 23% annually since 2013 and are expected to triple in volume by 2020, according to The NPD Group. As the industry evolves, new players are going for their cut of the pie, while new technologies are taking on-demand culture to another level. Check out these key trends on the horizon for 2020! #1

Delivery 70

Delivery 2020 Retail Transportation 70

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. Technology that helps kitchens manage and time orders from multiple channels will be key to keeping pace and ensuring diners stay happy and loyal.” California.

2022 212

2022 Mobile Ordering Guest Recovery Point of Sale 212

Black Box Intelligence

MARCH 4, 2021

Chipotle Mexican Grill introduced Chipotlanes in 2019 and accelerated rollouts of the drive-thru system in 2020. Express kitchens and walk-up windows satisfy guests’ desires for limited contact and quick service, especially when it’s not feasible to add drive-thru lanes at the location. Photo courtesy of Chipotle.

Design 98

Design Fast Casual Mobile Ordering Customer Service 98

Modern Restaurant Management

AUGUST 3, 2022

My leadership and communication style has evolved over the years as I’ve learned how to adapt to changes and obstacles that are often out of my control. As a leader, you can’t be everywhere at once. Like many other restaurants and small businesses, we’ve had to ramp up hiring efforts in the wake of the recent labor shortage.

Communication 167

Communication Leadership Food Supply Back of House 167

Future Food

DECEMBER 5, 2019

Trends that will shape the future of your food and hospitality projects for 2020. Menu shapers will become seriously experimental with the flexitarian crowd in 2020. Integration of these elements will shape the design briefs of 2020 and beyond. Trends are no longer limited to the cuisines on offer or the style of service.

Hospitality 145

Hospitality 2020 Food Point of Sale 145

Modern Restaurant Management

OCTOBER 22, 2020

QDOBA Mexican Eats® introduced new restaurant formats, top photo, that feature buildouts including mobile-order drive-thrus, walk-up windows, mobile-order pick-up lockers, dedicated curbside pick-up areas, ghost kitchens, and concepts with updated outdoor seating. Since launching with Olo Rails in March 2020, Salata has earned $1.4

Franchise 151

Franchise Franchising Loyalty Program Kitchen Safety 151

Modern Restaurant Management

JANUARY 22, 2020

The food and restaurant industry has evolved dramatically over the years. By 2020, 85 percent of all customer interactions will be done through digital companions. Integrating self-service tech can also provide many benefits to your kitchen staff. Self-Service Tech.

Customer Service 227

Customer Service 2020 Social Media Mobile Ordering 227

The Restaurant Times

JANUARY 29, 2021

Like no other event in history, 2020 has turned around economies across the world — transforming how people work, communicate, eat, and shop. In 2021, restaurant marketing strategy, design, and internal systems—for independent outlets and chains will evolve, and technology will become the core of their operations.

Online Ordering 69

Online Ordering Fine Dining 2021 Technology 69