Modern Restaurant Management

MARCH 11, 2022

In particular, supply chain disruptions and staffing shortages – whether due to resignations or illness – are forcing quick service and fast casual restaurants to adapt quickly to changing conditions. Former competitors are now part of the same umbrella company. Brands are also dipping their toes into the metaverse.

2022 520

2022 Marketing Fast Casual Mobile Ordering 520

7 Shifts

OCTOBER 28, 2024

Many restaurants use POS systems that can differentiate between new and existing customers based on payment methods or loyalty program sign-ups. For example, restaurants that encourage user-generated content (like customers posting their meals) leverage social proof while building brand loyalty without any direct ad spend.

Loyalty Program 195

Loyalty Program Fast Casual Social Media Email Marketing 195

Modern Restaurant Management

OCTOBER 12, 2022

Offering discounts to incentivize customers to enroll and engage with loyalty programs has been a common practice in the restaurant industry for years. Targeted loyalty benefits focused on access and exclusivity are essential tools to drive cost-effective guest engagement. Exclusivity can apply to more than just menu items.

Loyalty Program 471

Loyalty Program Merchandise Mobile Ordering Coupons 471

ChowNow

FEBRUARY 12, 2025

The industry is evolving fast, and simply relying on word-of-mouth or foot traffic isnt going to cut it. Whether its a loyalty program, strategic promotions, or email marketing campaigns, great marketing isnt just about attracting new customersits about keeping the ones you already have coming back.

2025 195

2025 Marketing Email Marketing Operations 195

ChowNow

MARCH 21, 2025

Meanwhile, a fine-dining steakhouse targeting business professionals will prioritize a refined menu, premium pricing, and marketing efforts that focus on corporate events and high-end experiences. Lifestyle Choices: Do they prefer fast, casual meals or long, social dining experiences? Whats Their Menu Like?

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. Customer satisfaction has traditionally been the main driver of loyalty. The Value of Trust.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. To capture their attention and loyalty, businesses, including restaurants, must prioritise easy access and convenience. Nothing is fraud proof.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Restaurant Business

JULY 8, 2025

deals this week as fast-food pizza chains work to reverse stubbornly weak sales. deals this week as fast-food pizza chains work to reverse stubbornly weak sales. Traditional pizza chains have long competed on price, because consumers generally have little brand loyalty. By Jonathan Maze on Jul. Photo courtesy of Domino's.

Leadership 221

Leadership Point of Sale Fast Casual Email Marketing 221

Modern Restaurant Management

JUNE 24, 2020

Even before current events arose, online ordering capabilities and digital touchpoints were becoming nearly ubiquitous. Take the casual-dining chain, TGI Fridays, for example. The best thing to do is find online ordering software that is easy to set up, fast to get started with and doesn’t cost a lot of money.

Online Ordering 579

Online Ordering Ordering Coupons Social Media 579

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board. percent in November.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

MARCH 3, 2025

We were entering the saturated fast-casual burger space and knew we needed to make an impact. Offer loyalty programs, early access to new menu items, or members-only experiences to make regulars feel valued. One example is Harriet’s Hamburgers in Charlotte, NC, top photo.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Modern Restaurant Management

DECEMBER 21, 2022

As mentioned before, this expands the need for loyalty programs, and also demands an agile technology stack that can go where customers are, as well as bring customers in. Loyalty will continue to get more personal and less transactional. Gamification will play a larger role in driving brand loyalty.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

AUGUST 17, 2020

A consumer's brand loyalty was also impacted during recent events, with 33 percent of overall respondents citing an increase in loyalty to the brands they frequented during stay-at-home-orders. This sentiment was most prevalent with millennials, with 43 percent reporting an increase in loyalty.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. As restaurant owners look to expand, 78 percent of those surveyed say they’ll experiment in the coming year with non-core offerings like meal kits, subscriptions, events, and more.

2024 492

2024 Loyalty Program Food Order 2030 492

SpotOn

DECEMBER 27, 2024

Loyalty programs offer a rare win-win for restaurant operators and guests alike. 💡 According to the National Restaurant Association , 96% of restaurantgoers say that loyalty programs are a way to earn more "bang for their buck." Like most facets of the industry, restaurant loyalty is easier said than done.

Loyalty Program 52

Loyalty Program Point of Sale Online Ordering Front of House 52

The Rail

DECEMBER 2, 2024

By Kateryna Reshetilo, Contributor Are you a restaurant owner looking for ways to keep up with the fast-changing demands of your customers? Today, more than ever, restaurants are turning to custom-built apps to improve convenience, streamline operations, and foster customer loyalty. If so, you’re not alone. from 2023 to 2030.

Delivery 147

Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

FEBRUARY 18, 2020

In the short term, it’s QSR that will experience labor improvement, then fast-casual. We’re going to see companies come to market with the ability to tap into their security systems and use facial recognition and audio, enabling them to: Identify customers and attach them to loyalty programs. Reduce theft.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

JANUARY 12, 2023

Not everyone shows up, but for the majority who do, that's where our culture of trust, loyalty, and fun are built and solidified." " At the same time, planning these events takes time and creativity, and the end product—if organizers are not careful—isn’t always stellar. Make them feel special.

Transportation 498

Transportation Loyalty Program Fast Casual Fine Dining 498

Modern Restaurant Management

MAY 5, 2022

After announcing the partnership, the company ran a pilot program in outlets in Denver this month. Piya has no confirmed locations, but it will have a private omakase dining room and a fast-casual area where NFT holders can access exclusive events. Innovative Loyalty Schemes. Camboflare.

Serving 472

Serving Loyalty Program Food Supply Point of Sale 472

7 Shifts

AUGUST 12, 2020

Your marketing plan is your year-long guide to seek opportunities in public holidays and cultural events; it’s your marketing budget that will help reduce risk and minimize overspending; it’s your insights into customer behavior and trends; it’s your pièce de résistance to serve up a great experience and achieve your financial targets.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Modern Restaurant Management

FEBRUARY 17, 2021

Fast food, fast casual and sit-down restaurant apps have seen the biggest jump since last April. Orders from fast food apps increased 38 percent, fast casual apps increased 71 percent, and sit down restaurants increased 88 percent. 86 percent have ordered directlyfrom a restaurant app in the last six months.

2021 474

2021 Mobile Ordering Download Loyalty Program 474

Modern Restaurant Management

MAY 1, 2020

Other businesses have seen a surge of consumer interest, including chicken-wing joints (+84 percent), pizzerias (+71 percent) and fast-food restaurants (+55 percent). dine out more often to fulfill basic needs and gravitate toward drive-thru and take-away options associated with QSR and fast casual. In the U.K.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

MAY 28, 2021

Clean Juice®, honored its franchise partners during its annual Juicey Awards event. Founders Landon and Kat Eckles kicked off the event by welcoming all franchise partners and home office team members and outlining another record-setting performance in 2020 in which they served more than 2.2 Clean Juice Celebrates Franchisees.

Franchise 474

Franchise Franchising Fast Casual Loyalty Program 474

Lavu

MARCH 28, 2025

These advanced tools empower restaurants to create personalized offers, track customer data, and automate processes to enhance customer loyalty and streamline operations. Key Features to Consider in the Best POS System Promotion Management : Tools like automated scheduling to handle discounts for events like birthdays or anniversaries.

Specials 78

Specials POS Loyalty Program Inventory 78

Restaurant Business

JULY 9, 2025

The BBQ Brisket Whopper is the first item to launch from Burger King’s new “Whopper by You” platform—a program that invites guests to help shape the burger giant’s menu. To put the new Whopper on the menu, the Miami-based fast-food burger chain had to bring in the brisket, Carolina gold BBQ sauce and crispy onions. “A

Leadership 144

Leadership Food Supply Loyalty Program Fast Casual 144

Modern Restaurant Management

JANUARY 2, 2024

On Menu Ingredients We predict the rise of “bougie” ingredients like caviar, lobster and truffle popping up at restaurants at more affordable prices and in more casual settings like fast casuals and QSRs. General liability claims are not likely to fade any time soon, either. Golden Corral is one.

2024 493

2024 Fast Casual Food Safety Insurance 493

Restaurant Business

JUNE 5, 2025

He reportedly pled guilty to a charge of simple battery and was ordered to undergo substance abuse testing, complete a violence program and pay fines. News independents chefs Lisa Jennings is a veteran restaurant industry reporter and editor who covers the fast-casual sector, independent restaurants and emerging chain concepts.

Fast Casual 144

Fast Casual Leadership 2025 Loyalty Program 144

Modern Restaurant Management

MARCH 26, 2021

Flynn now owns and operates a combined total of 2,355 quick-service, fast casual and casual dining restaurants, generating $3.5 “With this product in hand, Meals on Wheels programs will be able to continue to deliver nutritious meals to homebound seniors while providing much needed financial relief.

Franchise 429

Franchise Franchising Fast Casual Loyalty Program 429

7 Shifts

JULY 12, 2024

Quick-service restaurants Quick-service restaurants (QSR) , also known as fast-food restaurants, offer quick, convenient dining options. Competition is fierce in the fast-food industry, with major chains dominating the market, such as McDonald’s, Burger King, and Taco Bell. They have limited items that are easy to prepare.

Food Truck 397

Food Truck Customer Service Seasonal Menu Loyalty Program 397

Modern Restaurant Management

MARCH 11, 2020

The majority of fast-casual and fine dining operators are meeting this challenge head-on by adding new offerings monthly,* driving increased competition with bar-and-grill operators. These include marketing, website development, appointment scheduling, digital loyalty, review management, and both retail and restaurant POS solutions.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

Modern Restaurant Management

OCTOBER 22, 2020

The fast-casual brand continues to grow amid the pandemic and is on track to open more than 30 restaurants this year. Together, they are launching the Pathways to Black Franchise Ownership program, an innovative personal development training initiative that equips potential business owners to operate high-performing businesses.

Franchise 385

Franchise Franchising Kitchen Safety Loyalty Program 385

Modern Restaurant Management

MAY 31, 2024

Casual Dining Preferences Market Force Information unveiled a survey on casual dining preferences across the United States highlighting shifting trends influenced by economic factors and evolving consumer tastes. One in 10 people currently work in foodservice, making it the nation’s second-largest private employer.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

DECEMBER 16, 2021

We expect restaurants to place more emphasis on these things given increased competition in the space as operators aim to increase brand loyalty both internally and externally. Concepts that captured strong market share like fast casual chains will continue to outpace growth in full service locations.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

MAY 7, 2021

In addition, On The Border will launch a new Rewards program and an app that allows guests to track points for every visit. Despite the lagging global pandemic, the organic fast-casual brand is surging forward with record-breaking sales, franchise development growth, and new guest acquisition and satisfaction.

Franchise 433

Franchise Franchising Sustainability Fast Casual 433

Modern Restaurant Management

JUNE 12, 2020

Through this program, Dunkin’ franchisees have the opportunity to offer their restaurant employees an affordable, flexible and supportive pathway to an associate or bachelor’s degree from SNHU. Taffer’s Tavern has its eyes set on bringing its bar fare andbeverage program to D.C. ” Showing Support. .”

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. Expect for casual dining, upscale casual and fine dining to have abysmal sales and traffic growth numbers.

2019 322

2019 Compost Mobile Ordering Online Ordering 322

Modern Restaurant Management

DECEMBER 21, 2020

Marketers who already had a text messaging programs in place discovered that consumers actually opened their texts and messages got through (In fact, 97 percent of the time!). We believe the trends in restaurants will be a return to growth in the fast casual space, with a slower growth pattern to higher end and resort style dining.

2020 450

2020 Online Ordering Customer Experience Point of Sale 450