Modern Restaurant Management

MARCH 8, 2024

In this edition of MRM Research Roundup, we feature news about an influx of catering orders, the topic of tipping, the rise of kiosks and affordable Michelin restaurants. Of that increase, 30 percent came through Catering Online Ordering, which launched in Q3 2023. On average, catering orders ticket sizes in Q4 2023 were $160.

Catering 98

Catering 2024 2023 Guest Recovery 98

Modern Restaurant Management

JULY 1, 2021

Looking at trends from hundreds of thousands average daily orders, Grubhub's mid-year report checks in on what has shaped 2021 thus far, including the top trending foods, popular restaurants across the country, and what we can expect to see more of in the second half of the year. .: Top Vegan Orders. Top Alcohol Orders.

2021 118

2021 Loyalty Program Mobile Ordering Consumer Goods 118

Social Hospitality

MAY 6, 2020

. — Andrew Cuomo (@NYGovCuomo) March 25, 2020 MGM Resorts: Delivering and Storing Test Kits and PPE Items MGM Resorts is helping deliver and store 250,000 rapid COVID-19 test kits and has donated essential personal, protective equipment (PPE) items such as gloves and masks for healthcare workers in the state of Nevada.

Hospitality 195

Hospitality Airlines Healthcare Hotels 195

Modern Restaurant Management

JUNE 15, 2021

The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. Digitize Your Ordering Function and Enhance Your Presence. Just prior to the pandemic, off-premises orders accounted for 60 percent of restaurant engagements, according to a National Restaurant Association report.

Technology 197

Technology Loyalty Program Front of House Online Ordering 197

Modern Restaurant Management

NOVEMBER 19, 2020

Each Station is powered by Sharebite’s enterprise-ready technology platform, enabling companies to centrally manage employee food ordering and facilitate contactless deliveries at designated drop-off points inside office buildings. Toast unveiled the next generation of its mobile handheld point of sale: Toast Go® 2.

Mobile Ordering 119

Mobile Ordering Kitchen Safety Online Ordering Coaching 119

Modern Restaurant Management

MAY 27, 2020

With thousands of restaurants forced to close their dining rooms, and millions of Americans facing sudden unemployment, GroupRaise saw an opportunity to mobilize its 10,000+ restaurant partners along with their communities to offer those who are able a chance to support both local business and food distribution to at-risk families.

Food Safety 142

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 142

Modern Restaurant Management

JULY 14, 2020

Leverage two-way SMS to notify diners of order status updates from ConnectSmart Kitchen, including when the order is complete – allowing for no-contact pickup. ” Bbot solutions can integrate directly into a venue’s existing ordering and payment system. ” Valrhona Secures B-Corp. Certification.

Mobile Ordering 129

Mobile Ordering Certification Loyalty Program Kitchen Safety 129

Modern Restaurant Management

JANUARY 31, 2020

The weakest business categories varied by type and price point, and included stores selling mobile phones, shoes, and appliances. Delivery and To-Go orders are up 14 percent. While the Super Bowl is primed to be a big day for QSRs, it’s also an opportunity for fraudsters to take advantage of the surge in online orders.

2020 154

2020 Loyalty Program Point of Sale 2019 154

Modern Restaurant Management

FEBRUARY 18, 2020

In essence, this shift should lead restaurants to embrace the idea of maintaining a truly “intelligent” smart kitchen, one that will be tech-equipped to continue evolving with consumer demands. You can see which other restaurants they frequent, too, and the types of items they order from those places.

Mobile Ordering 210

Mobile Ordering Front of House Fast Casual Customer Service 210

Modern Restaurant Management

APRIL 20, 2021

In the hospitality industry today, it’s imperative to have up to date technology solutions with features that allow for contact-free planning, ordering, payments and delivery/pick-up. The more seamless this experience is for customers, the more likely they are to order through a venue today and in the future.

2021 182

2021 Online Ordering Mobile Ordering Guest Recovery 182

Modern Restaurant Management

MAY 5, 2021

“With almost 40 million alcoholic drinks sold weekly in America’s casual dining chains, small $ gains per beverage order can very quickly add up to some serious revenue gains. Notably, 70 percent of these restaurants plan to dedicate their relief funds to purchasing equipment, furniture and supplies in 2021.

2021 181

2021 Loyalty Program Coupons Fast Casual 181

Modern Restaurant Management

JANUARY 27, 2020

Grubhub launched its Ultimate technology, a revolutionary, first-of-its-kind proprietary hardware and software solution that integrates all restaurant ordering channels into one system. There are four components that make up the Ultimate technology: Lightweight point of sale (POS) with direct integration to the Grubhub web and mobile app.

Catering 108

Catering Mobile Ordering Customer Service Leadership 108

Modern Restaurant Management

MAY 7, 2021

On the ordering side, the brand improved its signage for to-go orders and is also planning to leverage technology with the rollout of a new online ordering system. I have always enjoyed Twin Peaks and believed it was a great concept with its delicious scratch-made food, 29-degree beer and sports viewing atmosphere.

Franchise 147

Franchise Franchising Sustainability Fast Casual 147

BNG Point of Sale

AUGUST 27, 2021

The earning potential of a barbecue business venture depends on the products and services it offers, the staff and equipment it has and the ability of the owner to market the business. Meals featuring these ingredients typically cost between $5 and $10 per person and frequently include side orders like fries or salad. and $3 each.

Point of Sale 52

Point of Sale Loyalty Program Merchandise Customer Service 52

Modern Restaurant Management

JANUARY 22, 2021

Golden Chick’s modular restaurant design will feature a drive-thru as well as an area for online order pick-ups in a 1,920-square-foot space. A 1,400-square foot model without interior seating is also currently in development and will be equipped with a drive-thru and walk-up order window.

Franchise 198

Franchise Franchising 2020 2021 198

Modern Restaurant Management

NOVEMBER 2, 2021

The new restaurants — as well as upgrades to existing locations — will adapt the company’s new, modern, and inviting “Fresh Forward” design and meet the needs of today’s consumer with comfortable guest indoor dining spaces as well as numerous delivery and order ahead options, with a strong digital first strategy.

Franchise 177

Franchise Franchising Leadership Beverage 177

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. When they do use them, more than a third (35 percent) say they will splurge and order more expensive items than usual.

2019 98

2019 Compost Mobile Ordering Point of Sale 98

Modern Restaurant Management

OCTOBER 8, 2020

“Certification to NSF/ANSI food equipment standards mean Flippy ROAR meets rigorous requirements for material safety, hygienic design and performance,” said Sara Risley, associate managing director of food equipment at NSF International. Self-adjusting mechanical clamp with grasping claw easily moves objects.

Kitchen Safety 133

Kitchen Safety Online Ordering Food Safety Point of Sale 133

Modern Restaurant Management

DECEMBER 9, 2019

This edition of MRM News Bites features The American Food Association, Branch and Delaget, Restaurant Revolution Technologies, Popmenu, The Greene Turtle Sports Bar and Grille, ParTech, Casio America, Radobank, Koomi and Helios, Cudos, Postmates and TGI Fridays and Catania Oils. ” Popmenu Raises Funds. Popmenu raised a $4.5

Leadership 167

Leadership Online Ordering Website Management Customer Experience 167

Modern Restaurant Management

MAY 12, 2020

The idea of purchasing Dining Bonds seemed to strike a chord with the public as a way to provide much needed financial support in order to help restaurants stay in business. SevenRooms launched Contactless Order & Pay, streamlining the in-restaurant ordering and payments experience for guests.

Mobile Ordering 116

Mobile Ordering Online Ordering Food Order Recycling 116

Modern Restaurant Management

AUGUST 25, 2021

. “This year, in addition to our in-restaurant dining, we have leaned into digital ordering, third party delivery and packaging updates to serve our guests with greater convenience.” We are now even more equipped to take on challenges,” Elliott said.

Franchise 163

Franchise Franchising Customer Experience Point of Sale 163

Modern Restaurant Management

DECEMBER 27, 2019

” Through the integration, Appetize consolidates all ordering and feeds transaction data in real-time into Restaurant365, to integrate with back office functions like accounting, staff management, reporting, and analysis. . We’re looking forward to the impact of the integration.” ” Snackpass Secures Funding.

Mobile Ordering 96

Mobile Ordering Customer Service Point of Sale Customer Experience 96

Modern Restaurant Management

AUGUST 19, 2020

In addition to allowing a safer, hands-free payment method, the system has been shown to make the ordering process quicker and more efficient. “Growing up in Illinois as an avid basketball fan, I have always loved the sport and the joy it brings to communities. US Foods Ghost Kitchens. OhWaiter Debuts.

Kitchen Safety 187

Kitchen Safety Loyalty Program Delivery Customer Service 187

Modern Restaurant Management

OCTOBER 22, 2020

QDOBA Mexican Eats® introduced new restaurant formats, top photo, that feature buildouts including mobile-order drive-thrus, walk-up windows, mobile-order pick-up lockers, dedicated curbside pick-up areas, ghost kitchens, and concepts with updated outdoor seating. QDOBA's New Concept. ” Delivering Jobs.

Franchise 117

Franchise Franchising Loyalty Program Kitchen Safety 117

Modern Restaurant Management

NOVEMBER 19, 2019

lines of business (Business Dining, Education, Healthcare Hospitality, Leisure, and Sports & Entertainment) beat the kitchen heat in sector championships to earn their spot in the national competition. Sports & Entertainment. Fifteen chefs from participating U.S. Over 100 chefs from Aramark’s U.S. Scott Simpson.

Delivery 99

Delivery Reservations Customer Experience Retail 99

EATER

JUNE 27, 2023

If it requires special equipment, like a sous vide machine or a smoker; or has an element of danger, like an open fire; or requires building something, like a backyard brick pizza oven; or requires some sort of feat of endurance, like manning a barbecue pit for 18 hours, it is dude cooking. But that’s just a pleasant side effect.

Back of House 81

Back of House Front of House Book 2007 81

Modern Restaurant Management

FEBRUARY 25, 2020

In Arkansas, ordering buffalo ribs will land you a plate of fried fish—seasoned, battered ribs cut from local big-boned buffalo fish. ” HungryPanda’s online ordering platform provides a tailored user experience to overseas Chinese users to help them overcome cultural and language barriers. . and Maria Washington).

Mobile Ordering 112

Mobile Ordering Front of House Customer Experience Back of House 112

Modern Restaurant Management

OCTOBER 31, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features interesting and insightful trends from Upserve, order for pickup guest experience study results, the Fraud Aftershock Index and the importance of foot traffic. Order for Pickup Stats. National Menu Trends. The ‘NOW’ Economy.

2019 130

2019 Mobile Ordering Online Ordering Customer Experience 130

Lavu

MARCH 23, 2020

From there, you can prime the area for events with things like: A/V equipment, if it’s safe from inclement weather. Simple decor (string twinkle lights or a single flower in a 7-inch-tall vase on each table). Easy access to exits, bathrooms, and the bar – if applicable. Open Mic, Karaoke, Quiz Night. Beefing Up Your Tech

Events 78

Events Social Media Customer Service Document 78

Modern Restaurant Management

DECEMBER 4, 2020

“They’ve had to basically adapt and change their entire business model,” says Yang Yang, an associate professor in the School of Sport, Tourism and Hospitality Management (STHM) at Temple University. The COVID-19 pandemic has impacted a number of businesses, but few harder than the restaurant industry.

Loyalty Program 114

Loyalty Program Fast Casual Online Ordering Consumer Goods 114

Modern Restaurant Management

DECEMBER 12, 2019

We are fully equipped to expand quickly into new markets and support franchise partners that are experienced and passionate about Salata.” A total of 322 meals were custom ordered by 304 children and 18 staff members, totaling $483 in funding provided to the school for just the one day. ” Perfectly Designed Pizza Hut.

Franchise 92

Franchise Franchising Loyalty Program Book 92

Modern Restaurant Management

AUGUST 14, 2020

Because the facility includes a kitchen for restaurants to prepare foods, the only equipment needed to operate a Dickey’s location is a smoker and a warming cabinet. PREP, an 83,500-square-foot culinary campus, houses multi-functional shared kitchen facilities featuring extensive equipment. Hot for Dave's Hot Chicken.

Franchise 186

Franchise Franchising Kitchen Safety Food Safety 186

Modern Restaurant Management

JUNE 12, 2020

In the wake of the recent social unrest across the country, Boston’s Pizza Restaurant & Sports Bar (Boston’s) is stepping up to help raise funds and show its support for fellow restaurant industry employees. Wisely uses order data collected from Olo to populate the CRM. ” Showing Support. Yoshinoya Rewards.

Franchise 137

Franchise Franchising Food Safety Kitchen Safety 137

Modern Restaurant Management

FEBRUARY 6, 2020

Other enhancements, including overhauls of the brand’s technology systems and mobile app, are on the horizon. “As customers line up to order, they will pass glassed-in display grills cooking signature items like our hot dogs, cheesesteaks, and burgers.

Franchise 121

Franchise Franchising Fast Casual Customer Experience 121

Modern Restaurant Management

JULY 1, 2020

Report highlights include: During the pandemic, the number of people commuting dropped precipitously as the shelter-in-place orders kept people at home. A recent analysis from App Annie (mobile data and analytics provider) shows how QSRs have pivoted to a mobile-first strategy amidst COVID-19. In 2019, 15.7 percent in 2020.

2020 178

2020 Travel Food Safety Consumer Goods 178

Modern Restaurant Management

SEPTEMBER 10, 2021

” In order to commit to an effective rollout system-wide, Wing Zone will introduce the new brand at five corporate locations in Las Vegas before implementing at other locations across the country. . HnB develops other retail and restaurant brands, including Mobil truck stops. ” Ike's Loves Bangin' Buns.

Franchise 173

Franchise Franchising Food Fast Casual 173

Modern Restaurant Management

SEPTEMBER 24, 2021

Servers sport blue mechanic shirts. The partnership with VROMO means that restaurants, such as Papa Gino’s, can use their in-house delivery fleet to deliver orders received online or via POS, in the most efficient way possible. Chicken Salad Chick Gets Aggressive. Such items have become standard décor at Ford’s Garage.

Franchise 161

Franchise Franchising Customer Experience Fast Casual 161