7 Shifts

OCTOBER 22, 2024

Build a mobile-friendly restaurant website In 2024, roughly around 63% of all web traffic came from mobile devices. If your website isn’t optimized for mobile, you could be losing out on potential customers. A smooth mobile experience keeps people engaged and leads to more online bookings.

Book 195

Book Marketing Email Marketing Social Media 195

7 Shifts

OCTOBER 28, 2024

The average profit margin for bars typically ranges between 10-15% , but this can vary depending on the type of bar you run, the location, and the types of drinks you serve. For instance, a pub that serves both food and alcohol may have lower profit margins compared to a bar that only serves drinks because the cost of food is higher.

Merchandise 195

Merchandise Point of Sale Seasonal Menu Bar 195

Modern Restaurant Management

JUNE 12, 2025

Now, a major question lingers in the minds of many: will diners actually trust ordering directly from the store, or will they always default to the marketplace delivery apps they know? The truth is, even customers who love a restaurant and want to support it often hesitate to order directly. Some don’t know they can.

Delivery 251

Delivery Customer Experience Mobile Ordering Food Order 251

Modern Restaurant Management

MARCH 11, 2025

Adaptability became non-negotiable as takeout, delivery, and digital ordering shifted from secondary revenue streams to essential lifelines." Self-ordering kiosks, QR codes, mobile apps and loyalty reward cards have created more personalized experiences, which increase the likelihood customers will return.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. This has led to many perks for consumers, such as reduced wait times, contactless ordering, and more personalized offers and rewards.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

NOVEMBER 15, 2024

“Our new store design marks a pivotal moment in our brand’s evolution, serving as a cornerstone for our growth and the next chapter of our journey,” said Tony Libardi, Co-CEO & President of Marco’s Pizza. How does the redesign help the brand move forward and be responsive to guest needs?

Mobile Ordering 221

Mobile Ordering Design Customer Experience Online Ordering 221

Modern Restaurant Management

DECEMBER 31, 2024

However, the industry has renewed optimism, driven by the adoption of digital and mobile ordering, menu creativity and heightened expectations around AI. Similarly, 59 percent of respondents believe mobile apps that offer easy online ordering will have the greatest impact on operations over that same time period.

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

Lavu

MAY 2, 2025

A well-equipped POS system helps reduce human error, improve kitchen workflows, and build guest trust. KDS Integration : Streamline order preparation with allergen-specific alerts. With cloud-based platforms, restaurants can update allergen details in real time across all ordering channels.

Allergens 78

Allergens POS Kitchen Safety Management 78

Lavu

JULY 11, 2025

From streamlining orders to managing inventory and staff, these systems provide the tools restaurant owners need to stay competitive in 2025 and beyond. Improved Efficiency: Faster order processing, reduced errors, and better table turnover. Automatic Updates: No manual updates or downtime – systems update seamlessly.

POS 78

POS Management Management Mobile Ordering 78

Modern Restaurant Management

JANUARY 31, 2025

This reflects the positive impact loyalty programs have on driving revenue, with 83 percent of restaurant leaders saying their loyalty program successfully drives up order or basket size, as well as repeat visits (82 percent) and return on investment (78 percent). Additionally, 77.17 percent of its restaurants are independently owned.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Lavu

JUNE 20, 2025

From AI-driven ordering systems to smart inventory tools and contactless dining experiences, today’s innovations are reshaping how restaurants operate, serve customers, and stay competitive. Digital Ordering Systems If you are still scheduling shifts with pen and paper, 2020 is the year to change that.

Technology 78

Technology 2025 Online Ordering Fast Casual 78

Lavu

JULY 3, 2025

How SaaS POS Systems Help Reduce Initial and Maintenance Costs If you had a cash register or a traditional point of sale equipment, you probably spent a significant amount of money on repairs when it broke down. This includes ringing up sales, tracking, and ordering. This is a good idea if you’re serving liquor in your establishment.

POS 78

POS Point of Sale Management Management 78

Modern Restaurant Management

DECEMBER 18, 2024

Restaurants are already experimenting with using AI to handle drive through orders to allow human employees to focus on customer interactions in the restaurant. I think smart, AI-enabled platforms will turn data into intelligence around visit frequency, ordering, traffic patterns and more. As of 2024, over half of U.S.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

SpotOn

JANUARY 29, 2025

Deal Redemption and Marketing Campaign Reports: Equipping restaurants with actionable insights to optimize promotions. reCaptcha v3 Integration: Enhancing fraud prevention on Digital Ordering platforms. DoorDash Integration: Simplifying delivery management with a seamless connection to DoorDash.

POS 59

POS Marketing Loyalty Program 2025 59

Modern Restaurant Management

MARCH 11, 2025

While the ways we order and dine may have changed, the reasons people choose a restaurant haven’t. Whether it’s speeding up order times, improving inventory management, or boosting loyalty programs, every tool should serve a purpose. The honeygrow model is built for contactless ordering and delivery.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Lavu

JUNE 13, 2025

With cashless options such as credit cards, mobile payment apps, and contactless payments, customers can make quick and hassle-free payments, reducing wait times at the point of sale. By eliminating the need to count, store, and deposit cash, restaurants can free up staff time to focus on serving customers and preparing food.

2025 78

2025 Cash Management Mobile Ordering Point of Sale 78

Modern Restaurant Management

MARCH 11, 2025

"As awful as it was, the pandemic pushed restaurants to completely rethink their operations in order to survive, and some of the changes they made during the pandemic have continued to be beneficial to those restaurants and industry at large." The pandemic made speed, accuracy, and seamless ordering non-negotiable.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Clover - Restaurants

OCTOBER 18, 2024

There are several ways customers may want to split the check, including: Equal splits: The total bill is divided equally among all diners, regardless of what each person ordered. Itemized splits: Each guest pays for only the items they personally ordered, including tax and gratuity.

Dietary Restrictions 52

Dietary Restrictions POS Mobile Ordering Customer Experience 52

Black Box Intelligence

JUNE 4, 2025

Menu innovation also equips restaurateurs with new, compelling narratives to amplify across campaigns. Denny’s serves as a prime example of aligning brand purpose with operational strategies. They implement it with a clear purpose: to serve guests better, streamline operations, and boost ROI.

Marketing 91

Marketing Loyalty Program Customer Experience Back of House 91

Lavu

MAY 2, 2025

Cloud-based systems like Lavu make it easier for restaurants to apply uniform allergen tags across all ordering platforms. Online ordering : Options to filter allergens on delivery platforms. Kitchen alerts : Notifications triggered by POS systems to inform kitchen staff when allergen-sensitive orders come in.

Allergens 78

Allergens POS Management Management 78

Perfect Daily Grind

JULY 4, 2025

The Chinese chain opened two stores in Greenwich Village and Chelsea, offering mobile app ordering and competitive pricing. With the new equipment, MTPak Coffee now offers a minimum order quantity of 200 pieces and a one-week turnaround time after design approval.

Pricing 77

Pricing Café 2025 2024 77

The Food Corridor

MAY 30, 2025

They provide critical infrastructure for food entrepreneurs, reduce barriers to entry, and often serve as local food hubs, processors, or aggregation points. Explore the RFAs on USDA AMS’s LAMP website » Why Shared Kitchens Should Apply Shared kitchens are on the front lines of food system innovation. everything between farm and consumer).

Mobile Ordering 80

Mobile Ordering Webinar Agriculture Food Order 80

Modern Restaurant Management

SEPTEMBER 23, 2020

While the company has products specifically designed for each vertical, such as appointments, eCommerce, online ordering and reservation management, its uniqueness lies in offering high-powered capabilities that every business needs. sweepstakes that gives restaurant operators the chance to win a state-of-the-art mobile ordering system.

Serving 517

Serving White Paper Food Recycling 517

Modern Restaurant Management

NOVEMBER 10, 2022

Traditional sit-down restaurants and mobile food businesses have uniquely different needs when it comes to insurance. And when it comes to a traditional sit-down restaurant versus a mobile food business, such as a food truck, catering business, or food cart, the insurance needs of both are vastly different and unique. Dram shop law.

Insurance 474

Insurance Food Truck Food Mobile Ordering 474

Modern Restaurant Management

SEPTEMBER 22, 2022

What’s keeping restaurants humming: mobile point-of-sale (POS) units, ordering terminals, tabletop tablets, and tablets for the waitstaff. This includes integrating point-of-sale terminals, fixed and mobile POS devices, and tabletop tablets for easy ordering and paying.

Technology 450

Technology Dietary Restrictions Mobile Ordering Point of Sale 450

Modern Restaurant Management

FEBRUARY 3, 2020

In response, 37 percent of restaurants are offering online ordering and 32 percent accept mobile payments. Now more than ever, restaurant leaders need to find new ways to create truly one-of-a-kind dining experiences that give people a reason to leave the comfort of their home and ditch the ease of ordering with the click of a button.

Innovation 408

Innovation Technology Management Management 408

Modern Restaurant Management

MARCH 25, 2021

In just three weeks, they created a native solution that allowed Clover restaurant merchants to enable online ordering for delivery or curbside pickup. This digital innovation has been helpful for small business, with roughly 20 percent of all transaction volume for Clover restaurants running through online ordering. Ellen Linardi.

Mobile Ordering 614

Mobile Ordering Online Ordering Small Business Customer Experience 614

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes.

Front of House 528

Front of House Mobile Ordering Loyalty Program Back of House 528

Modern Restaurant Management

JUNE 24, 2020

Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website. “This new feature helped us keep our doors open and continue serving our customers during the recent downturn,” he said. Sellers pay a flat fee of $1.50

Guest Recovery 539

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 539

Modern Restaurant Management

JULY 30, 2021

Diary studies, a type of mobile ethnography, can uncover behavioral data with respect to the way meals play a role in customers’ daily routines. Understand the Customer Journey Across New Ordering Platforms. It’s more meaningful to understand the app experience through the eyes of their target consumer.

Mobile Ordering 508

Mobile Ordering Customer Experience Customer Service Food Order 508

Modern Restaurant Management

OCTOBER 27, 2022

But whether it’s mobile apps, kiosks, tablet-wielding employees, or AI and ML tools, they all rely on QSRs having a sound network infrastructure in place. Enabling Flexible Ordering. Flexible ordering has become an expectation for restaurant customers – from fine dining to quick service.

Mobile Ordering 492

Mobile Ordering Online Ordering Front of House Customer Experience 492

Modern Restaurant Management

OCTOBER 26, 2021

Most notably is the shift to mobile and the way in which consumers patronize their favorite restaurants. Of course, delivery also spiked, but the underlying thread between each of these dining preferences is the use of mobile for ordering and pick-up. It’s more about mobile ordering and the experience.

Mobile Ordering 546

Mobile Ordering Download Customer Experience Fast Casual 546

Modern Restaurant Management

DECEMBER 20, 2021

A good mobile experience. Creating a contactless ordering experience for guests at your restaurant is important in order for your business to stay competitive and profitable. Restaurants have endless third-party ordering app options, but those do come with a price, approximately five-twenty percent of each sale.

Mobile Ordering 568

Mobile Ordering Online Ordering Consumer Goods Customer Experience 568

Modern Restaurant Management

MARCH 22, 2022

The food and beverage industry is no stranger to new technologies, especially in the past couple of years with the boom of online ordering apps and QR code technology. For example, the rise of ordering and delivery apps was due to consumers staying indoors to abide by social distancing rules. Staff Shortages Due to the Pandemic.

Mobile Ordering 507

Mobile Ordering Social Media Online Ordering Food Order 507

Modern Restaurant Management

FEBRUARY 15, 2022

Here are a few examples of tech-centered solutions to ease the ongoing labor crisis in restaurants by putting more functionality directly in the hands of customers: Digital Tableside Ordering to Support Service Staff. Enter digital tableside ordering. For fast-casual or QSR brands, digital tableside ordering is equally beneficial.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

APRIL 9, 2024

While consumers might seek culinary experiences they can’t have at home, they have vastly different expectations for how they engage – whether via phone, app ordering, third-party take-out, or dining in, they want the same seamless interactions they’ve come to expect in all areas of their lives. ” It gets better.

2024 508

2024 Mobile Ordering Front of House Back of House 508

Modern Restaurant Management

OCTOBER 26, 2023

Modern payment solutions that provide the ultimate convenience and enable customers to order and pay how they prefer are on the rise this holiday season, empowering restaurants to deliver an improved experience without sacrificing the quality of service. including the adoption of popular mobile wallets. remain eager to dine out.

Customer Experience 474

Customer Experience Mobile Ordering Loyalty Program Point of Sale 474