Modern Restaurant Management

MAY 9, 2025

I’ve always believed that success comes from lifting others up, whether it’s helping a team member navigate a complex process, connecting them with the right resources, or encouraging them to step into leadership roles. These four principles have shaped my approach to leadership and problem-solving in the restaurant industry.

Leadership 251

Leadership Innovation Technology 2024 251

Modern Restaurant Management

MAY 20, 2025

Leadership often must transition from being founder-centric to team-oriented. Effective leadership in this phase hinges on fostering accountability, cultivating alignment, and delegating decision-making authority to the right individuals. Invest in Leadership Development Leaders need tools and training to address new challenges.

Leadership 221

Leadership Sustainability Workshop Hiring 221

Modern Restaurant Management

OCTOBER 10, 2024

They want education that fits into their busy lives and equips them with transferable skills that they can apply in their roles. In the restaurant industry, an education program should emphasize the development of durable skills such as leadership, communication, and problem-solving.

Education 221

Education Loyalty Program Leadership Customer Service 221

Restaurant Business

JUNE 23, 2025

23, 2025 Photograph: RATIONAL Facebook Twitter LinkedIn Maintaining clean and hygienic equipment is one of the most important tasks in food service — and also one of the most despised.

Leadership 205

Leadership Food Supply 2025 Kitchen Safety 205

Embrace the Suck

MAY 14, 2023

As such, it's a tragedy when these establishments falter, collapse, or disappear, not due to a lack of talent, vision, or culinary prowess but because of a deficiency in leadership. I've distilled this undeniable truth: The success or failure of any restaurant is invariably linked to the quality of its leadership.

Leadership 221

Leadership Customer Service Customer Experience Website Management 221

Modern Restaurant Management

APRIL 9, 2025

Automation – Investing in smart kitchen equipment and AI-driven scheduling tools can help reduce labor costs and improve efficiency. Look for a franchise with strong leadership, a clear vision, and a support system that truly invests in its franchisees’ success.

Loyalty Program 251

Loyalty Program Franchise Franchising Fast Casual 251

7 Shifts

NOVEMBER 14, 2024

Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use. In fact, 80% of learning and development leaders say management and leadership skills are their top training priorities.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

ChowNow

MAY 2, 2025

Start with a detailed business plan that lays out every cost, from food costs and equipment to licensing and operating expenses. Burnout or Lack of Leadership The Issue: Trying to do everything yourself or not building a reliable team. When theres poor leadership or unclear direction, even the best staff can feel lost.

Email Marketing 195

Email Marketing Social Media Cash Management Customer Service 195

Modern Restaurant Management

SEPTEMBER 8, 2023

Trust is built when company leaders demonstrate a strong commitment to food safety and provide the necessary resources – including training, tools, equipment, and support – to ensure compliance with regulations and best practices.

Food Safety 520

Food Safety Allergens Food Loyalty Program 520

Modern Restaurant Management

JANUARY 30, 2024

Small pilots expose weaknesses, risks and required iterations so leadership can determine if initial plans need adjustment, delay or abandonment. Capital infusions fund additional equipment purchases, hire staff quickly or secure upgraded real estate locations.

Leadership 508

Leadership Small Business Hospitality Customer Experience 508

Modern Restaurant Management

JULY 18, 2024

Leadership is not just about managing tasks; it's about inspiring and uplifting those around them. By hiring managers who are equipped to lead by example and hold themselves to the highest standards of accountability, organizations can foster a work environment where employees feel motivated, valued, and supported.

Management 474

Management Management FOH BOH 474

Modern Restaurant Management

FEBRUARY 25, 2020

For those restaurant franchisees planning to leave or sell the business to a family member, partner or employee, it’s important to identify a successor who has the right leadership skills and business acumen to ensure the future success of the franchise.

Franchise 491

Franchise Franchising Leadership Equipment 491

Modern Restaurant Management

FEBRUARY 9, 2024

While customers are constantly inundated with engaging visual messaging, the other critical stakeholders – the internalones, like home office staff, frontline team members, franchisors, and corporate leadership – often find themselves overlooked.

Communication 471

Communication Franchise Franchising Leadership 471

Modern Restaurant Management

JUNE 20, 2022

Look for additional ways to empower professional development and leadership skills. By making sure your restaurants have the necessary equipment and software, you can minimize frustrations and maximize productivity. For example, maybe an employee wants to test out delivery driving or move into managing technology.

Small Business 546

Small Business Social Media Hiring Leadership 546

Modern Restaurant Management

MARCH 13, 2025

The other main aspect of evolution has been in specialized techniques and equipment like sous vide cooking, fermentation, and the use of induction burners and combo ovens. First, the percentage of women in culinary school, and more importantly, the percentage of women in leadership roles in kitchens will continue to grow.

Education 251

Education 2000 Sustainability 2015 251

Modern Restaurant Management

SEPTEMBER 8, 2021

A recent survey found only 14 percent of employees around the world are confident in their CEO’s and management’s leadership regarding return-to-work policies. For those employees that have already returned to work , 42 percent said safety measures enacted by management were either ineffective or not strictly enforced.

Kitchen Safety 489

Kitchen Safety Employee Relations Communication Point of Sale 489

The Rail

JUNE 11, 2025

Include key milestones like finalizing the lease, completing renovations, hiring staff, ordering equipment, and doing test runs of your menu. It’s not just about relocating furniture and equipment—it’s about creating an environment that feels just as polished as your original location.

Management 147

Management Management Equipment Hiring 147

Modern Restaurant Management

APRIL 30, 2024

As a proud part of the leadership team at Craveworthy Brands, the platform company behind 11 unique restaurant concepts, I lead day-to-day supply chain management, events, distribution, and of course, LTOs. LTOs are a powerful tool for businesses navigating the changing landscape of food and equipment suppliers.

Food Supply 493

Food Supply Seasonal Menu Supplies Design 493

Modern Restaurant Management

MAY 16, 2025

In other words, when leadership prioritizes speed and clarity, staff performance tends to follow suit. A study published in the FIU Hospitality Review found that service time is a key factor in guest satisfaction, with performance improving in direct proportion to how much management emphasizes it.

Front of House 324

Front of House Communication Back of House Fast Casual 324

Culinary Cues

DECEMBER 30, 2019

Ignore them and they will find someone else to pay attention. [] CONFUSING LEADERSHIP AND MANAGEMENT. You can delegate management responsibilities, but it is rare to find a successful owner who delegates leadership. [] NOT SAVING FOR A RAINY DAY. Engage them and they will become your ambassadors.

Cash Management 359

Cash Management Point of Sale Leadership Website Management 359

Modern Restaurant Management

OCTOBER 19, 2020

” Restaurant employees would practice proper protocols behind the scenes: cooking foods to proper temperatures, avoiding cross-contamination, washing hands and equipment, etc. Food safety used to mean “what you do when no one is watching.”

Food Safety 539

Food Safety Food Employee Relations Consumer Goods 539

The Rail

APRIL 14, 2025

Whether for operations expansion, equipment upgrades, staff recruiting, or more marketing activity, growth calls for resources. Securing more resources guarantees that your restaurant can manage more demand without compromising quality, whether it comes to equipment upgrades, automation investments, or production facility expansion.

Small Business 130

Small Business Cash Management Social Media Consumer Goods 130

Culinary Cues

APRIL 15, 2023

This misconception about restaurants and profit reaches beyond the guest, the media, and town or city leadership. If we have any extra it would be our preference to give it to our employees, offer a steady paycheck to the owner/operator, and maybe fix or replace equipment that is beyond its useful life.

Seasonal Menu 518

Seasonal Menu Café Point of Sale Social Media 518

Culinary Cues

MAY 13, 2023

So where will you get exposure to much, if not all of that? This is the biting question, the one that helps a young cook decide what path to take.

Hotels 505

Hotels Point of Sale Cash Management Training 505

The Rail

JANUARY 3, 2025

Regular staff training ensures your employees are equipped to handle a fast-paced restaurant environment and the challenges that come with it, deliver exceptional service, and adapt to evolving industry trends to stay competitive. Workplace safety : Teach staff how to report hazards, use equipment properly, and execute emergency procedures.

Training 130

Training Operations Kitchen Safety Seasonal Menu 130

Modern Restaurant Management

JUNE 26, 2024

Throughout his 17 years at Mood Media, he's held various customer engagement and sales leadership roles and has worked with key technology partners to optimize innovative solutions based on vertical market trends and customer feedback that deliver positive ROI to operators. Some brands have also adopted voice AI at the drive-thru.

Seating 437

Seating Mobile Ordering Point of Sale Customer Experience 437

Modern Restaurant Management

JUNE 24, 2020

Moralejo’s prior experience spans over two decades, leading global teams in various operations, franchise development and legal leadership roles at Burger King. So when the next pandemic, tornado, hurricane or any disaster strikes, they will be ready and equipped to weather the storm.” Beyond Technology.

Guest Recovery 539

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 539

Culinary Cues

JULY 19, 2024

Keep in mind, that mise en place rarely just happens without leadership setting the example and building in those expectations. Mise, when integrated into every phase of a kitchen’s operation is apparent to the observer during those first few steps into the kitchen. It never happens unless it is already a way of life for the chef.

Front of House 354

Front of House Food Order Customer Service Customer Experience 354

Modern Restaurant Management

DECEMBER 18, 2020

"Constant changes to rules tested the brand but Tap 42 relied on their leadership and strong culture to rebound and envision an even brighter future. As restrictions subsided, delivery and takeout supported some business and luckily their menu fit well this option," he told MRM in a follow-up interview. "Constant

Leadership 433

Leadership Magazine Online Ordering Outdoor 433

Modern Restaurant Management

MARCH 1, 2022

By providing training focused on life skills that extend beyond the restaurant environment, such as communication, goal setting, and leadership, this demonstrates holistic investment in the workforce.

Front of House 576

Front of House Loyalty Program Back of House Training 576

Modern Restaurant Management

FEBRUARY 4, 2021

While franchisees often have recurring check-ins with their franchise business consultant or other similar advisor from corporate, a call from a member of the brand’s leadership team to see how they’re doing and how the brand can better support them will go a long away in these difficult times.

Franchise 508

Franchise Franchising Leadership Cash Management 508

7 Shifts

SEPTEMBER 9, 2024

Equip your managers with leadership skills that go beyond simply assigning tasks. Leadership training should focus on communication, conflict resolution, and team-building. For instance, to move from server to floor manager, an employee might need six months of experience plus completion of a leadership training course.

2024 335

2024 Social Media Insurance Leadership 335

7 Shifts

JULY 24, 2020

Topics: Leadership; time management; reducing overheads and staff turnaround. ?? You’ll learn her secrets on leadership and boosting team morale, which in turn will lead to smoother shifts and happier staff. Topics: Team building; leadership; hospitality. ?? Published: 2017 ?? Author: Katelyn Silva ?? Goodreads: 4.23

Book 370

Book Management Management Restaurant Law 370

Modern Restaurant Management

NOVEMBER 2, 2021

It started with an overhaul of existing branding, packaging and restaurant design for its national franchise stores and then followed with the recruitment of a seasoned senior leadership team. During the award presentation, RBA was commended for its leadership and dedication to the brand. ” Popeyes to Grow in Romania.

Franchising 450

Franchising Franchise Leadership Beverage 450

Modern Restaurant Management

OCTOBER 11, 2022

With new leadership and Bounteous as a growth partner, Blaze evolved their digital strategy, started communicating using their brand story and segmenting based on customer behaviors and brand interactions. These communications were heavy on discounts and had little brand voice or personality.

Social Media 542

Social Media Email Marketing Customer Experience Communication 542

Modern Restaurant Management

FEBRUARY 22, 2024

Through the campaign, the James Beard Foundation will support chefs by: Providing Communications Support The Foundation will equip chefs and culinary leaders with essential information, data, and media and advocacy training. It will also provide toolkits and communication assets to assist in educating federal policymakers.

Food Supply 275

Food Supply Social Media Leadership Education 275

Modern Restaurant Management

OCTOBER 30, 2019

While it’s your responsibility to ensure that GMs are equipped to lead effectively, it’s also important to offer training opportunities and take the necessary time to set every employee up for success. General managers keep employees happy, and employees keep customers happy.” Finding the Rght GM.

Management 333

Management Management Hiring Training 333