Modern Restaurant Management

AUGUST 30, 2021

The simple reason is: technology. Now, with consumer behavior increasingly shifting toward intuitive and automated restaurant experiences, Canadian brands are faced with the need for the support, flexibility and efficiency of the right technology suite in order to confidently and successfully expand into the U.S. restaurant market.

Innovation 493

Innovation Technology Franchise Franchising 493

Modern Restaurant Management

OCTOBER 5, 2021

When using the right technology, however, operators can begin to address common concerns like understaffing, employee burnout and common wage concerns. Further, this technology can help organizations apply different staffing standards to various day parts, taking advantage of a wider variety of skill levels to meet service demand needs.

Technology 558

Technology Tip Distribution Front of House Back of House 558

Modern Restaurant Management

MARCH 21, 2025

As technology bridges gaps in industries and societies around the world, making advanced solutions accessible to independent operators is vital to their success. Self-service technology allows restaurants to focus on what really matters–customer satisfaction. Technology is quickly becoming a lifeline for survival.

Technology 221

Technology Front of House Customer Service Back of House 221

Modern Restaurant Management

DECEMBER 26, 2024

Technology: The Double-Edged Sword Technological innovation continues to redefine the restaurant industry, offering tools to enhance efficiency and improve the customer experience. However, the rise of technology introduces new vulnerabilities, particularly in cybersecurity.

2025 418

2025 Management Management Insurance 418

Modern Restaurant Management

OCTOBER 28, 2024

From personalized customer experiences to unlocking operational efficiencies, technology is the fuel driving the next era of restaurant success. And technology is the key to unlocking that potential. Integration headaches persist: 44 percent of restaurant IT departments still struggle to integrate legacy systems with new technologies.

Point of Sale 445

Point of Sale Customer Experience Technology 2024 445

Modern Restaurant Management

MARCH 23, 2022

Over the past decade, the restaurant business has been changing with the innovations in cooking equipment and advent of ghost and cloud kitchen. These are the future of commercial cooking and the cooking equipment industry must be ready for it. All these innovations are centred to make cooking easier and without hassle.

Equipment 520

Equipment Innovation Customer Service Food Order 520

The Rail

NOVEMBER 1, 2024

By Lindsay Lawrence, Contributor Relocating a restaurant is no small feat, as it involves managing the transportation of kitchen equipment, reestablishing the space’s atmosphere, and ensuring minimal disruption to your business. From cloud-based tools to smart IoT sensors, technology is revolutionizing how restaurants relocate.

Innovation 130

Innovation Transportation Loyalty Program Social Media 130

Modern Restaurant Management

OCTOBER 13, 2024

Restaurants Embrace Technology Today, some of the pressure of labor shortages in the restaurant industry is mitigated by technology. This is an innovation that consumers appreciate: 42 percent of diners have already used kiosks , and one in every three people say they would like restaurants to have more kiosks available.

Marketing 449

Marketing Tip Distribution Mobile Ordering Customer Experience 449

Modern Restaurant Management

JULY 17, 2023

Technology Is an ISO Game-Changer Organizations no longer need to sift through piles of paperwork, desperately trying to find the right documents to prove they’re compliant. Automation and the Internet of Things (IoT) are driving increased adoption of technology solutions for ISO compliance and quality management.

Innovation 416

Innovation Technology Certification Food Safety 416

Restaurant Business

OCTOBER 23, 2024

The restaurant industry is undergoing a technological revolution, with Artificial Intelligence (AI) emerging as a game-changing force. A recent eBook by Softarex Technologies highlights all the main aspects of AI usage in restaurant operations, from customer service to back-of-house management.

Customer Experience 301

Customer Experience Operations Back of House Customer Service 301

Modern Restaurant Management

FEBRUARY 15, 2022

Technology innovations offer the potential to bridge the gap between the need to keep their business running and deliver quality products and experiences to their guests. More realistically, technology advancements can eliminate superfluous tasks and automate components of complex ones.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

OCTOBER 27, 2020

Extraordinary times always seem to lead to extraordinary innovations, and the restaurant industry is currently in the midst of perhaps the greatest time of upheaval, ever. A large part of their success are the innovations that are reinventing their restaurants to accommodate a changed consumer base. Go All In on Digital Delivery.

Innovation 558

Innovation Hiring Mobile Ordering Online Ordering 558

Modern Restaurant Management

MAY 2, 2025

These technologies help streamline operations, lighten the workload for staff, and create a better experience for both employees and customers. In 2025, the restaurant industry is witnessing a technological transformation driven by key trends. To stay ahead, restaurants need to embrace technology.

Technology 251

Technology Mobile Ordering Front of House Back of House 251

Modern Restaurant Management

DECEMBER 30, 2024

The QSR industry is heading into 2025 at a crossroads of innovation and expectation. After a year defined by the rapid adoption of AI and other technologies, not every new tool has shown promise. The innovations introduced in 2024 set the stage for progress, but 2025 is the time to move from experimentation to optimization.

2025 450

2025 Dine-in Mobile Ordering Customer Experience 450

Modern Restaurant Management

SEPTEMBER 22, 2022

What’s new on the menu for today’s innovative restaurants? Internet of Things (IoT) technology. The challenge is all this new technology needs support to keep everything working seamlessly across the front and back of the house, the internet, and for behind-the-scenes management.

Technology 450

Technology Dietary Restrictions Mobile Ordering Point of Sale 450

Modern Restaurant Management

MAY 19, 2025

Yet even then, operators were innovating—often quietly and creatively. Technology moved from being a support system to a core pillar of daily operations. Smarter Tools, More Human Experiences All of this innovation is building toward something important: a more human hospitality experience. Real-time insights?

Hospitality 275

Hospitality Front of House Back of House Food Order 275

Modern Restaurant Management

MAY 9, 2025

Balancing Innovation with Operational Efficiency While technology and innovation have been game-changers for the restaurant industry, there’s a balance to strike to ensure it’s not just innovation for innovation’s sake.

Leadership 251

Leadership Innovation Technology 2024 251

Modern Restaurant Management

JANUARY 30, 2023

Technologies such as the Internet of Things (IoT) can help them maximize 2023 financials by: Offering a better experience to diners and employees Increasing efficiencies and lowering expenses These technologies empower restaurants in various ways—from automating tasks to identifying emerging risks.

Technology 474

Technology Fast Casual Waste 2023 474

Modern Restaurant Management

JANUARY 29, 2025

Enhanced biosecurity includes: Restricting farm access to essential personnel only Implementing rigorous sanitatiozn protocols for equipment and vehicles Increasing surveillance and early detection programs to identify potential outbreaks 2.

Supplies 373

Supplies Pricing Food Supply 2025 373

Modern Restaurant Management

OCTOBER 11, 2023

The good news is that restaurant owners can streamline the checkout process and increase operational efficiencies by leveraging the latest payment technology. Around 950 million mobile users make online mobile payments , leading to the rise of pay-at-table technology. trillion by 2025. trillion by 2025.

Technology 508

Technology Mobile Ordering Consumer Goods Online Ordering 508

Modern Restaurant Management

APRIL 15, 2020

By adopting technology and automating processes to streamline your business operations. Here’s how you can leverage technology to transform your internal business processes. Having technological interventions like the implementation of IoT sensors in the food warehouses can help detect any issues before they become big concerns.

Technology 551

Technology Food Supply Kitchen Safety Waste 551

Modern Restaurant Management

JUNE 8, 2021

While the law marks one of the most important victories for the rights of those with disabilities, much more can be done to accommodate this community with its ever-evolving needs, including utilizing advanced technology. Now, it is up to restaurants to embrace this technology and help build a more inclusive future. billion in 2027.

Technology 560

Technology Innovation Restaurant Law Customer Service 560

Modern Restaurant Management

DECEMBER 29, 2022

Closures, supply chain problems, labor shortages, technology, and inflation are just a few of the challenges operators have faced in recent years. I see a few things on the horizon as part of the ongoing evolution of the relationship between restaurants and technology. Partly driven by labor, but also folks just looking to innovate.

2023 531

2023 Technology Back of House Customer Experience 531

Modern Restaurant Management

FEBRUARY 8, 2023

Fine dining establishments provide a space for the most creative chefs and the boldest of all hospitality entrepreneurs to experiment, innovate and offer unique and upscale dining experiences–something that’s hard to replicate at regular dining establishments. The answer lies in technology. How do we move forward from this?

Fine Dining 493

Fine Dining Technology Front of House Sustainability 493

Modern Restaurant Management

NOVEMBER 28, 2022

For many, that solution lies in technology such as self-service kiosks, QR codes, and online ordering. Come 2023, it will be increasingly important for restaurants to factor technology into their budgets to adapt to the changing economic landscape and better meet consumer demand. It's Time for Innovation.

2023 504

2023 Technology Loyalty Program Mobile Ordering 504

Modern Restaurant Management

APRIL 10, 2023

The hospitality industry has until very recently been known to drag its feet when it comes to new technology. Cloud-based technology has been leading the tide of change over the last couple of years. Despite the many benefits it brings, there is, however, a belief that automation technology will replace human jobs.

Technology 486

Technology Customer Service Online Ordering Hospitality 486

Modern Restaurant Management

JULY 8, 2020

People come here to get away from technology, not use it.” A restaurant operating at the intersection of hospitality and technology can experience significant impact from increasing margins to enhancing the dining experience to streamlining operations. contactless payment, mobile ordering, text on arrival for seating).”

Hospitality 520

Hospitality Technology Mobile Ordering Food Safety 520

Modern Restaurant Management

AUGUST 25, 2022

Though much ink has been spilled over the difficult hurdles restaurants survived — and thrived — through, it’s also important to highlight the positive changes that are transforming the industry, and that includes technology. Technology, Then and Now.

Technology 474

Technology Mobile Ordering Social Media Customer Experience 474

Modern Restaurant Management

DECEMBER 18, 2024

As technology continues to advance, restaurants that embrace these changes will be better positioned to thrive in a competitive landscape. These innovations will allow restaurant operators to do more with less and help create smart, seamless experiences that meet rising guest expectations.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

SEPTEMBER 11, 2023

Fortunately, the latest advances in AI technology may keep the lights on for restaurants facing staffing shortages, while also helping these businesses run more efficiently and obtain more customers. As technology advances, AI will play an even larger role in transforming the restaurant industry.

Technology 538

Technology Seasonal Menu Online Ordering Customer Service 538

Modern Restaurant Management

APRIL 9, 2020

Against a backdrop of rapidly changing customer demands and rising costs, technology has become more than a mere necessity for restaurants to adopt. The ability to seamlessly integrate the technology stack with other applications meant that Tender Greens could enact more efficient financial processes.

Innovation 469

Innovation Management Management Fine Dining 469

Modern Restaurant Management

JANUARY 2, 2025

Early adopters of this technology are already seeing higher ticket averages and improved customer satisfaction. Menu Innovation: Balancing Variety, Quality and Simplicity While many restaurants are chasing trends like locally sourced ingredients and exotic toppings, pizza remains a stronghold of tradition.

2025 251

2025 Online Ordering Franchising Franchise 251

Modern Restaurant Management

SEPTEMBER 28, 2023

The fusion of technology and food service is transforming the way restaurants operate, enhancing customer experiences, and shaping the future of the industry. From the way we place orders to how they’re prepared, every facet of the food service sector is being touched by technology. billion and is expected to grow to $223.7

Technology 491

Technology Online Ordering Mobile Ordering Customer Service 491

Modern Restaurant Management

APRIL 1, 2020

Although we are not having guests eat in our dining rooms, Teriyaki Madness is utilizing technology to combat the fallout through an emphasis on pickup and delivery, innovative curbside service and social media promotions across its website and mobile app.

Technology 472

Technology Healthcare Social Media Mobile Ordering 472

Modern Restaurant Management

OCTOBER 7, 2021

A growing number of restaurants are embracing technology to run their operations and prepare themselves for the challenges of the ‘new normal. Innovation is needed in several areas, including: Staff management. Using technology to streamline workflows is one solution to this problem. Kitchen operations. Overall Operations.

Technology 492

Technology Operations Food Safety Kitchen Safety 492

SpotOn

APRIL 14, 2025

Recent product innovations enhance operational efficiency and guest engagement for restaurant operators. These updates, combined with new partnerships with standout restaurants, reinforce SpotOn’s commitment to equipping operators with the tools and insights needed to thrive in 2025, no matter what comes their way. 

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2025 Innovation Fine Dining Equipment 110

Modern Restaurant Management

NOVEMBER 17, 2020

In this week's episode of The Main Course host Modern Restaurant Management (MRM) Executive Editor Barbara Castiglia speaks with Dirk Izzo , SVP at NCR Hospitality, about the intersection of hospitality and technology. To listen, click here.

Technology 450

Technology Hospitality Innovation Serving 450