Modern Restaurant Management

AUGUST 8, 2022

With these tough times innovation is required and restaurants are seizing the opportunity to turn simple WiFi into valuable guest engagement and ultimately a competitive advantage to drive guest loyalty and provide immediate revenue growth. But traditional loyalty programs are antiquated. Personalization is even more impactful.

Social Media 468

Social Media Loyalty Program Email Marketing Point of Sale 468

ChowNow

MAY 23, 2025

It factors in all your operating expenses, like labor, rent, insurance, equipment repairs, marketing, and more. Good profit margins are what allow you to reinvest in your team, upgrade equipment, expand your menu, or just take a breath between shifts. This gives you a sense of how effective your menu pricing is.

Point of Sale 195

Point of Sale Insurance Fast Casual Customer Service 195

Modern Restaurant Management

JANUARY 8, 2024

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences. Nothing is fraud proof.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

OCTOBER 15, 2020

Even restaurants traditionally associated with their unique dine-in experiences, such as Benihana and Fogo de Chão, now have branded delivery programs. As delivery becomes a larger part of the sales mix, brands should think about the factors that contribute to a successful delivery program. Putting it All Together.

Delivery 558

Delivery Social Media Loyalty Program Customer Service 558

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

OCTOBER 24, 2023

Surging prices have been top of mind for consumers for two years and counting, leaving restaurant leaders questioning how inflation might influence diners’ behavior and overall spending habits, including their usage of digital ordering and third-party delivery apps– both of which gained momentum during the pandemic.

Ordering 493

Ordering Online Ordering Loyalty Program Customer Experience 493

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. Customer satisfaction has traditionally been the main driver of loyalty. The Value of Trust.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

ChowNow

MAY 9, 2025

This includes your social media ads, loyalty programs , printed flyers, local event sponsorships, discounts, and PR. The real question isnt if you should marketits whether youre spending those dollars in ways that actually bring people in and build long-term loyalty.

Operations 195

Operations Email Marketing Food Supply Seasonal Menu 195

Modern Restaurant Management

DECEMBER 21, 2022

Expand Customer Loyalty : This year, many restaurants didn’t necessarily see a drop in topline sales, but instead suffered drops in visit frequency. In 2023, companies should lean into growing brand loyalty and engaging more deeply with existing customers even more as they look to offset drops in visit frequency in the category.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

FEBRUARY 18, 2020

In essence, this shift should lead restaurants to embrace the idea of maintaining a truly “intelligent” smart kitchen, one that will be tech-equipped to continue evolving with consumer demands. Guests will demand a personalized journey when food is delivered to their door. Reduce theft. Improve employee performance.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

MAY 16, 2023

By displaying menu items, offers, and specials on screens, QSR operators can effectively communicate with their customers and influence their purchasing decisions. By promoting social media channels, mobile apps, or loyalty programs, QSR operators can encourage customers to interact with their brand outside of the restaurant.

Loyalty Program 391

Loyalty Program Advertising Seasonal Menu Customer Experience 391

7 Shifts

JULY 16, 2021

Sourcing Equipment. This includes but is not limited to your equipment, permits, menu, and marketing. Rent, equipment costs, supplies, marketing, and paying staff are among the costs you'll incur when just starting. A common way for coffee shops to get financed is through business loan programs. Obtain Funding.

License 459

License Hiring Equipment Small Business 459

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. The top factor influencing the choice to buy alcoholic drinks with take out/delivery relates to ease and safety. Emotional Connection and Loyalty.

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

The Restaurant Group

DECEMBER 1, 2024

It sets the stage for customer excitement, loyalty, and lasting buzz. Collaborating with Influencers and Food Bloggers Expand your reach by involving influencers: Offer complimentary tastings to popular foodies. Double-check that all kitchen equipment is functioning properly.

Menu 88

Menu Social Media Loyalty Program Seasonal Menu 88

Modern Restaurant Management

SEPTEMBER 15, 2021

At the same time, restaurants should reimagine their loyalty engagement strategies and expand the ways in which consumers can earn rewards. Eighty-five percent of all restaurant loyalty program users want to interact with loyalty programs via smartphone. Paytronix Systems, Inc., ” U.S. ” U.S.

2021 447

2021 Retail Online Ordering Loyalty Program 447

The Rail

AUGUST 28, 2024

By Nellia Melnyk, Contributor Relocating a restaurant to a new location is a serious event that, if not handled correctly, can negatively impact your business and customer loyalty. In this article, we will explore the key aspects that need to be taken into account to maintain and even increase customer loyalty when relocating a restaurant.

Loyalty Program 219

Loyalty Program Social Media Customer Service Coupons 219

Lavu

APRIL 25, 2025

How POS data improves customer loyalty isnt just a trending topic its a strategic advantage for modern restaurants. By capturing real-time insights into customer behavior, preferences, and spending habits, POS systems empower restaurants to deliver personalized experiences, reward loyalty, and increase repeat visits.

POS 78

POS Loyalty Program Email Marketing Point of Sale 78

Modern Restaurant Management

JANUARY 12, 2022

But despite these concerns, 46 percent of people noted they will eat out daily to several times a week in coming months and showed a growing loyalty to their favorite brands. “Convenience has a reputation for impacting consumer choice in restaurant service, but pricing influences all demographics' decision making.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Perfect Daily Grind

JUNE 9, 2025

This rapid market growth also gave rise to prosumers – highly skilled and educated consumers who invest in premium equipment. In response, many people began investing in their equipment setups and high-quality coffee to prepare their favourite drinks at home.

Equipment 149

Equipment Café Innovation Consumer Goods 149

Modern Restaurant Management

APRIL 16, 2024

Responding to your customer reviews is essential to boosting multi-location businesses’ online reputations and increasing customer loyalty. To actively influence online reputation, restaurants must see review responses as one side of an ongoing conversation. Their CX team was only capturing insights via loyalty programs.

Social Media 275

Social Media Loyalty Program Online Ordering Customer Service 275

Modern Restaurant Management

MAY 30, 2023

Our recent survey on restaurant apps, loyalty and dining choices gave us insight into what your customers think. About half of respondents rely on apps for loyalty or rewards promotions, an effective and profitable way to grow your brand’s reach in these price-sensitive times. But don’t just take our word for it.

Pricing 221

Pricing Loyalty Program Social Media Download 221

Modern Restaurant Management

FEBRUARY 10, 2020

The organization’s registered dietitians, nurses and medical doctors deliver lunch-and-learns and employee wellness programs in hospitals to provide the education on the evidence behind plant-based nutrition. PCRM also helps hospitals with implementation of new plant-based menu items. Health Care Without Harm.

Hospitality 459

Hospitality Food Consumer Goods 2019 459

Modern Restaurant Management

JUNE 12, 2020

Through this program, Dunkin’ franchisees have the opportunity to offer their restaurant employees an affordable, flexible and supportive pathway to an associate or bachelor’s degree from SNHU. Taffer’s Tavern has its eyes set on bringing its bar fare andbeverage program to D.C. ” Showing Support. .”

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

Modern Restaurant Management

NOVEMBER 11, 2019

Loyalty rewards for their restaurants and bars: Almost 1 in 3 (32 percent). “Hotel brands, especially those with locations in various cities around the world, have a unique opportunity to build loyalty with customers through their F&B offerings. ” Building Loyalty. The Local Influence.

Travel 297

Travel Food Hotels Loyalty Program 297

Modern Restaurant Management

MAY 12, 2020

Since its inception in mid-March, more than 500 restaurants around the world have joined the program and are reporting sales ranging from several thousand dollars to up to $60,000. "The program is inventive and very attractive to our guests."

Mobile Ordering 376

Mobile Ordering Online Ordering Food Order Hospitality 376

Focus POS

DECEMBER 11, 2019

According to a consumer study by Deloitte , the number one factor that influences consumers when selecting a restaurant is menu options and order customization. Loyalty Perks. Customers in 2020 are all about perks — 87% of survey respondents belong to fewer than 3 loyalty programs each. Menu and order Customization.

Customer Experience 136

Customer Experience 2020 Loyalty Program Fast Casual 136

Rocket Fuel

NOVEMBER 19, 2024

Point-of-service (POS) systems:  POS systems are data powerhouses, tracking information on sales, customer behavior, inventory, labor, vendor invoicing, promotional/coupon usage, loyalty programs, takeout/delivery orders and overall cash flow. Was there an equipment failure or interruption that caused issues?

Operations 52

Operations BOH Franchising Franchise 52

7 Shifts

JUNE 16, 2024

This is where being well-equipped with a fool-proof restaurant marketing plan comes in. These strategies can combine traditional restaurant advertising techniques like pamphlets, billboards, and radio promotions with modern ideas like running paid ads, advertising on social media, and collaborating with influencers.

Marketing 195

Marketing 2024 Email Marketing Social Media 195

Modern Restaurant Management

MAY 1, 2020

Visible hygiene practices and minimal contact are now the top two factors that most influence consumers. SMG has closely followed the rise of off-premise dining and the impact of COVID-19 on consumer behavior to help restaurants navigate customer experience challenges, protect brand reputation and drive customer loyalty. In the U.S.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

The Restaurant Times

DECEMBER 17, 2021

Social media marketing software is a smart tool to enhance customer loyalty and engage with your regular clients while giving them information about timings, new flavours or combos, exciting discounts, and community events. Showcase Customer Loyalty Programs. Get Social Media Influencers Onboard. Source: ClassyWish.

Social Media 98

Social Media Loyalty Program Merchandise Point of Sale 98

Lavu

NOVEMBER 27, 2024

Loyalty Programs : Increase repeat visits by 42% and average check size by 28% with personalized rewards. This data can fuel targeted marketing campaigns to boost loyalty and increase the average spend per visit. This reduced customer complaints about waiting by 45% and boosted loyalty program participation by 28%.

POS 78

POS Loyalty Program Online Ordering Point of Sale 78

Open for Business

MARCH 21, 2023

An effective word-of-mouth marketing strategy is based on the three Es: engage, equip, and empower. Equip: Give guests something to talk about. User-generated content and influencer marketing campaigns are both types of word-of-mouth marketing. Referral programs: One way to encourage positive word-of-mouth is referral marketing.

Marketing 78

Marketing Social Media Email Marketing Customer Experience 78

Restaurant365

APRIL 1, 2021

For multi-unit restaurant operators, your store-level restaurant manager is one of the greatest influences on an individual location’s performance. Equiping them with data and the ability to make day-to-day decisions based on that data, is imperative for driving your profitability.

Management 78

Management Management Inventory Hiring 78

Squirrel Systems

OCTOBER 2, 2023

Omnichannel marketing is a strategy for restaurants that can drive greater customer loyalty, brand awareness, and repeat visits from guests. Conversely, by thinking about putting the guest in the center, establishments can ensure that no matter how the guest chooses to engage, the business is equipped to serve them in the manner they prefer.

Marketing 52

Marketing Loyalty Program Social Media Email Marketing 52

Lavu

FEBRUARY 24, 2020

About 56% of modern-day customers are influenced by the ability to pay for food using mobile payments when choosing which restaurant to buy from. In addition, the mobile payment can be integrated with a loyalty program to boost sales. The mobile payment apps can be integrated directly into an existing POS system.

Mobile Ordering 78

Mobile Ordering Cash Management Online Ordering Point of Sale 78

Open for Business

SEPTEMBER 2, 2024

It’s an all-important metric that influences everything from menu pricing to operational decisions and beyond. Overhead costs are fixed costs including rent, utilities, equipment leases, and insurance. Consider upgrading to energy-efficient equipment and lighting. Many restaurants aim to keep COGS around 28-35% of total sales.

Point of Sale 78

Point of Sale Seasonal Menu Customer Service Small Business 78

Sling

AUGUST 4, 2021

6) Builds Customer Loyalty. With an effective workforce optimization program in place, customer service and employee productivity improve dramatically. That has the supplementary — but no less important — effect of building customer loyalty for your business. Willing to pay a premium for a familiar product or service.

Employee Relations 78

Employee Relations Loyalty Program Customer Service Communication 78