Modern Restaurant Management

MAY 27, 2025

Brands (owner of KFC, Taco Bell, and Pizza Hut) suffered a ransomware attack that forced the closure of approximately 300 restaurants in the UK and exposed personal information of hundreds of thousands of employees. Implementing a formal vendor risk management program helps restaurants track these requirements across all partners.

Insurance 282

Insurance Document Employee Relations 2023 282

Modern Restaurant Management

JUNE 9, 2021

While our team is extremely excited about seeing each other in person, as a business owner, it‘s my responsibility to ensure we’re being safe, following appropriate CDC guidelines, and making the best decisions to protect our employees. Further, the Rockefeller Foundation found that 44 percent of 1,339 U.S.

Employee Relations 531

Employee Relations Management Management Insurance 531

Modern Restaurant Management

NOVEMBER 5, 2024

I pulled in the kitchen team and the FOH manager, and we agreed on the plan. ” Evaluating Empathy Memorable customer service hinges on empathy, which requires relating to a customer’s needs and feelings, even when emotions run high. As the manager, I listened to his concerns.

Hiring 419

Hiring Leadership Customer Service Customer Experience 419

Modern Restaurant Management

NOVEMBER 20, 2024

To gain insights on what operators can do to prevent outbreaks, Modern Restaurant Management (MRM) magazine turned to Christine Schindler, CEO and Co-Founder of PathSpot, a digital health and safety system designed to effectively eliminates the spread of foodborne illness throughout the entire food cycle.

Food Safety 419

Food Safety Kitchen Safety Food Food Supply 419

Modern Restaurant Management

OCTOBER 31, 2024

In April 2024, the United States Department of Labor (DOL) published a new rule that significantly increases the salary threshold for exempt employees: how do these changes impact the restaurant industry? However, employees can be exempt from these requirements if certain tests are satisfied.

Employee Relations 251

Employee Relations Restaurant Law 2025 2024 251

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. When consumers order more food online, it’s clearly good for business – but it can also make it harder for businesses to manage inventory.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

SEPTEMBER 9, 2020

And to survive this crisis (and any future crises), restaurants need to effectively manage the ongoing risks to protect their brand reputation and avoid costly liabilities. When employees feel safe, informed, and engaged, then customers will feel safe. Increase Self-Assessments at Every Location. Invest in Software Solutions.

Management 474

Management Management Food Safety Audits 474

Modern Restaurant Management

DECEMBER 16, 2024

As labor costs rise and compliance becomes trickier to navigate, keeping high-performing employees on staff will prove a vital cost-saving measure. ” Regardless of the time of year, restaurant leaders can turn their best seasonal hires into permanent team members with the right employee experience strategy.

Hiring 251

Hiring Employee Relations Coaching 2025 251

Modern Restaurant Management

OCTOBER 17, 2024

We frequently see issues at restaurants related to slips and falls, fires and worker injuries. Safety training should take place upon hire for all new employees, but that should not be a one-time event. Liquor liability : Many restaurants serve alcohol and liquor liability can protect them from losses related to intoxicated guests.

Insurance 417

Insurance Kitchen Safety Food Safety Employee Relations 417

Modern Restaurant Management

OCTOBER 6, 2023

In fact, leveraging IoT is revolutionizing the sector by optimizing supply chain management, enhancing the customer experience, and facilitating data-driven decision-making. Consider cold chain management, quality control, inventory management, and/or any other aspect that can be optimized. Rely on data management and analytics.

Food Safety 504

Food Safety Operations Management Management 504

Modern Restaurant Management

MAY 28, 2025

To help you understand this emerging threat and learn how operators can protect their bottom line, Modern Restaurant Management (MRM) magazine consulted Doriel Abrahams, Principal Technologist at Forter, a leader in e-commerce trust and fraud prevention. His insights are crucial for navigating this new wave of AI-powered scams.

Employee Relations 251

Employee Relations Beverage Customer Service Food Order 251

Modern Restaurant Management

JULY 16, 2021

In this environment, smart and strategic risk management has never been more important. These virtual brands have allowed restaurants to hone in on hot niche trends (anything chicken related, typically) with consumers. One, of course, is the need for enough people to manage the crowds now that their doors have reopened.

Management 474

Management Management Insurance Kitchen Safety 474

Modern Restaurant Management

MAY 23, 2025

First, bad actors gain unauthorized access to your POS vendor’s development environment, perhaps by exploiting known security vulnerabilities or using phishing tactics to steal employees’ login credentials. Create detailed incident response plans and require training for all relevant employees.

Online Ordering 282

Online Ordering POS Small Business Employee Relations 282

Modern Restaurant Management

NOVEMBER 13, 2023

Lawyers have spooked them into avoiding conversations about managing employees for fear of taking on the liability of being joint employers. Consequently, many people with little or no management experience are suddenly responsible for hiring, training, and managing employees without the involvement of their franchisor.

Franchise 520

Franchise Franchising Employee Relations Restaurant Law 520

Modern Restaurant Management

JULY 23, 2024

But beyond its legal necessity, ensuring compliance with employment laws is critical to shaping a better experience for employees and customers alike. Restaurants should not make managers and employees fear compliance. Instead, they should see it as an opportunity to start an important conversation about the employee experience.

Restaurant Law 508

Restaurant Law Employee Relations Kitchen Safety Customer Experience 508

Modern Restaurant Management

NOVEMBER 9, 2021

To recruit new talent and alleviate strains on current staff, restaurant managers are looking for new ways to streamline their operations and enhance the employee experience. However, many have since discovered that digitizing their workforce operations empowers employees. Embracing Digital Transformation.

Cash Management 531

Cash Management Employee Relations Recruiting Healthcare 531

Modern Restaurant Management

JUNE 25, 2020

As the fight against COVID-19 continues, more of those same restaurants have started considering—and even implementing—new plans for welcoming employees and customers back for in-person dining. Unexpected downtime, when paired with a swift return to work, can present new risks to restaurant employees.

Employee Relations 547

Employee Relations Customer Experience Communication Training 547

Culinary Cues

DECEMBER 16, 2024

Like every other cook, career server, manager and owner, I credit much of my life skills to time spent in houndstooth pants, in extreme heat, wielding razor-sharp knives, attracting a herd of cats on the way home, all while growing and learning about people in a way that might not happen in any other environment.

Employee Relations 410

Employee Relations Presentation Small Business Recruiting 410

Modern Restaurant Management

APRIL 9, 2020

It’s likely no restaurant owner or manager has experienced a situation of this magnitude in their lifetime. No clear roadmap exists for how restaurant managers and HR professionals should address the issue and communicate with their teams. Allow Flexibility to Manage an Evolving Situation. Step Up Cleaning and Sanitation.

Leadership 558

Leadership Kitchen Safety Employee Relations Tip Distribution 558

Modern Restaurant Management

OCTOBER 5, 2020

How can management help those who head out on vacation to return healthy and keep them from possibly infecting other staff and guests? No matter where the returning employee works, as an employer, you must protect all of your employees, guests, and vendors. It’s important to use “official” guidance as your own.

Employee Relations 547

Employee Relations Restaurant Law Uniforms Travel 547

Modern Restaurant Management

MARCH 31, 2025

With over 25 years of experience in legal strategy, risk management and market expansion, I have had the privilege of helping brands navigate these challenges, and I would like to share a few key lessons to help restaurant operators thrive in today’s dynamic environment.

Franchise 221

Franchise Franchising Restaurant Law Cash Management 221

Modern Restaurant Management

OCTOBER 19, 2020

” Restaurant employees would practice proper protocols behind the scenes: cooking foods to proper temperatures, avoiding cross-contamination, washing hands and equipment, etc. When consumers venture out to restaurants, they want to see tables separated by at least 6 feet, employees cleaning constantly, and everyone wearing masks onsite.

Food Safety 539

Food Safety Food Employee Relations Consumer Goods 539

Modern Restaurant Management

DECEMBER 5, 2022

Many restaurant owners and managers immediately invested in multiple technology solutions to stay afloat in 2020, with contactless order and payment solutions being the most important. Restaurants could better predict and manage specific diner preferences and habits. Fast forward to 2022, and the attitude has changed drastically.

Mobile Ordering 563

Mobile Ordering Loyalty Program Employee Relations Customer Experience 563

Modern Restaurant Management

OCTOBER 15, 2024

The restaurant industry is acutely at risk in the BIPA space, as biometric technology pervades all facets of the restaurant industry in recent years from employee time-clocks to security to customer interaction. The constant evolution of technology is no doubt to credit. What it requires is a fulsome notice and consent.

Serving 418

Serving Restaurant Law Employee Relations Technology 418

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. In addition to their main duties, restaurant managers also have to contend with all the unwritten or hidden responsibilities that fall on them.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

JUNE 8, 2020

Knowing exactly what is expected of you as a restaurant manager can be confusing. As mentioned in The Restaurant Reopening Blueprint : “Restaurant management is a demanding affair; re-opening a restaurant in the face of a global pandemic promises to be complex and challenging… Your experience will be nuanced. Go Digital.

FOH 507

FOH BOH Employee Relations Front of House 507

Modern Restaurant Management

NOVEMBER 29, 2022

Or employees haven’t been properly (and regularly) trained. Increased waste (and related costs ). Inaccuracy leads to more waste and related expenses since your team will need to toss the incorrect order and remake it correctly. All too often, restaurants are fumbling on that basic principle. Shift that mindset.

Ordering 562

Ordering Employee Relations Online Ordering Customer Service 562

Modern Restaurant Management

MAY 1, 2024

A “ communication silo ” is the name for what happens when groups, teams, or departments of employees within an organization isolate themselves and tend to only communicate within their group. When different groups of employees within the restaurant do not communicate effectively, it creates conflict and sources of inefficiency.

Communication 492

Communication Operations Leadership Employee Relations 492

Modern Restaurant Management

AUGUST 5, 2024

A former employee filed a class-action lawsuit against Panera, following a data breach earlier this year. The suit claims that Panera is to blame for the breach, which exposed employees’ personal information, including Social Security numbers. What can restaurant operators learn from this experience?

Employee Relations 493

Employee Relations Insurance Healthcare Restaurant Law 493

Modern Restaurant Management

NOVEMBER 23, 2020

As restaurants face the challenge of creating safe, indoor environments for their employees and customers during the COVID-19 pandemic, indoor air quality has become a focal point given growing scientific evidence that the virus spreads through airborne transmission.

Dine-in 558

Dine-in Technology Employee Relations Outdoor 558

Culinary Cues

OCTOBER 14, 2024

Every restaurant and food related business is crying the same blues: “Where are the great employees?” The needs run the entire gamut: cooks, bakers, chefs, managers, bartenders, servers, caterers, and even business partners…the shortages and the opportunities are EVERYWHERE. This will never cease to be true.

Coaching 415

Coaching Employee Relations Take-out Training 415

Modern Restaurant Management

MAY 19, 2021

The Mayo Clinic defines job burnout as “a special type of work-related stress – a state of physical or emotional exhaustion that also involves a sense of reduced accomplishment and loss of personal identity.” ” Employee burnout is especially prevalent in the hospitality industry. As of June 2020, nearly 1.2

Employee Relations 520

Employee Relations Leadership Hospitality Education 520

Modern Restaurant Management

DECEMBER 15, 2021

Expert food preparation results in appealing and delicious dishes, employee training reduces errors that can increase wait times and proper warewashing keeps plates, glasses and utensils spotless. Implementing the latest tools of the trade can simplify tasks for employees and help restaurants wow diners. A Window into Warewashing.

Kitchen Safety 508

Kitchen Safety Front of House Food Safety Equipment 508

Modern Restaurant Management

SEPTEMBER 8, 2021

Now, restaurant owners and managers can be confident in their readiness against pathogens and reassure guests and employees by committing to cleanliness and effectively communicating their approach to the public. Communicating new or revised protocols and safeguards to both customers and employees is extremely important.

Kitchen Safety 489

Kitchen Safety Employee Relations Communication Point of Sale 489

Modern Restaurant Management

MARCH 30, 2021

The regulations, which are set to become law in April, will eliminate the “80/20” rule that previously mandated employees earning a tipped minimum wage could only spend 20 percent of their shift performing non-tipped tasks. per hour when you can schedule one dishwasher, and require front-house employees (on the tipped $2.13

Tip Distribution 520

Tip Distribution Front of House Technology Back of House 520

Modern Restaurant Management

APRIL 27, 2020

The guidance focuses on food safety, cleaning and sanitizing, employee health monitoring and personal hygiene, and social distancing. The guidance builds on already established best practices and available requirements that address specific health and safety concerns related to the spread of COVID-19. . Employee health.

Food Safety 578

Food Safety Document Guest Recovery Download 578

Modern Restaurant Management

APRIL 2, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S. ” The BOHA!

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516