Modern Restaurant Management

DECEMBER 27, 2024

With AI’s growing prominence in marketing discussions this year, brands have begun navigating both its potential and pitfalls. Now, as restaurant marketers prepare for 2025, lessons learned from the past year are shaping a more pragmatic approach, prioritizing tools and strategies that deliver measurable results.

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2025 Loyalty Program Email Marketing Customer Experience 275

Modern Restaurant Management

MAY 30, 2025

This can present serious issues for a business. But mass-merchant online retailers like Amazon can pull this off because that’s the type of market they’re in. Create Personalized Experiences A lot is being said when it comes to personalization in marketing these days. Sure, people are busy and always on the go.

Customer Experience 251

Customer Experience Customer Service Social Media Email Marketing 251

Perfect Daily Grind

JUNE 15, 2025

Current market challenges mean it’s never been harder to operate a coffee business – and this includes marketing and branding. High and volatile green coffee prices , along with increasing operational costs, are creating a more competitive market. Print and offline marketing remain crucial tools.

Marketing 123

Marketing Email Marketing Social Media SEO 123

Modern Restaurant Management

FEBRUARY 20, 2025

RCS Enhances the Value of Mobile Marketing More than seven in 10 consumers have made a mobile order, making phones a prime mechanism to motivate purchases. And text message marketing is superior to email. About 97 percent of texts are opened within 15 minutes, whereas only 20% of emails are opened at all.

Marketing 251

Marketing Mobile Ordering Email Marketing Communication 251

Social Hospitality: Restaurants

MARCH 27, 2020

As worldwide markets continue to feel the pain of COVID-19, companies of every size are suffering from the effects. This pandemic has forced most companies to reevaluate their financial plans and marketing strategies. This pandemic has forced most companies to reevaluate their financial plans and marketing strategies.

Hospitality 454

Hospitality Marketing Travel Hotels 454

7 Shifts

AUGUST 12, 2021

In today's highly competitive environment, restaurant marketing requires precise, dependable, and complete consumer data. Data acquired about your actual consumers can be used in both online and offline marketing campaigns. Consider online marketing for restaurant engagement to be a long-term commitment. Email Marketing.

Marketing 397

Marketing Email Marketing Loyalty Program Social Media 397

Modern Restaurant Management

JULY 13, 2022

Differences in manpower, brand recognition, technology and marketing budgets have all presented significant challenges for single location restaurants to compete for market share. Marketing. Maximizing this opportunity for free marketing is key to developing deep relationships with customers and building customer loyalty.

Franchise 536

Franchise Franchising Operations Loyalty Program 536

Goliath Consulting

APRIL 5, 2025

High-Quality Food and Presentation Delivering dishes that match or exceed customer expectations is critical. Ensure consistency in flavor, temperature, and presentation. Follow up with thank-you emails, feedback requests, or special offers to keep them engaged.

Customer Experience 195

Customer Experience Email Marketing Customer Service Mobile Ordering 195

ChowNow

FEBRUARY 28, 2025

In 2025, the US online food delivery market is expected to reach $424.9 For restaurant operators, this presents both an opportunity and a challenge: how to implement an online ordering system that maximizes revenue while maintaining control over their customer relationships. billion in revenue.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

7 Shifts

AUGUST 12, 2020

So far, 2020 has thrown marketing plans, advertising budgets, and restaurant growth out of the window. But as restaurants reopen and business starts to pick up again, it’s important you pick up your marketing plan too. Their business is built on the power of word of mouth—one of, if not the most useful marketing tools in the book.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

The Rail

FEBRUARY 7, 2025

Video marketing is an essential tool to captivate audiences, drive foot traffic, and win the fierce battle for online attention. Taking it a step further than high-quality images , video marketing taps into the sensory appeal that text and photos cant achieve. Remember the days of beautiful dinner images on Instagram?

Serving 130

Serving Marketing Loyalty Program Social Media 130

Modern Restaurant Management

JULY 28, 2022

Customer data is only one segment of the information you need for good sales insights, marketing information, and business analytics. By comparing the information collected over time, you can better understand changes in your business and your market. Many ask for the name and email or phone number of the customer. Phone Number.

Loyalty Program 520

Loyalty Program Mobile Ordering Email Marketing Online Ordering 520

ChowNow

FEBRUARY 13, 2025

Having complete control of your brands story is how you stand out in a congested market. Unlike third-party apps that keep order history and emails to themselves, your website lets you collect valuable customer information. Your website acts as a central hub for your online presence and marketing. Another great benefit?

Social Media 195

Social Media Online Ordering SEO Email Marketing 195

Goliath Consulting

OCTOBER 26, 2024

Garnish it with fresh blackberries and a sprig of mint to enhance its spooky presentation. This cocktail combines muddled fresh blackberries and mint with bourbon and lemon juice for a rich and refreshing flavor. The deep purple hue and fresh, herbal notes make it a perfect fit for Halloween. Ingredients 2 oz. bourbon 1/2 oz.

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Menu Seasonal Menu Email Marketing Bar 221

Modern Restaurant Management

NOVEMBER 3, 2022

However, the term ‘get more Google reviews’ receives approximately 14,000 annual global searches, suggesting business owners and marketeers are struggling to find the secret to success. Pair the links with craft hand-written emails to your customers that had a great experience and ask for their feedback.

Email Marketing 508

Email Marketing Customer Service Website Management Customer Experience 508

Goliath Consulting

JANUARY 7, 2025

The global livestock and poultry markets are set for significant shifts in 2025. This analysis is informed by data from the United States Department of Agricultures report Livestock and Poultry: World Markets and Trade. Pork: Growth Amidst Regional Declines The global pork market presents a mixed picture. million tons.

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2025 Email Marketing Leadership Agriculture 221

Modern Restaurant Management

APRIL 7, 2022

As technology has evolved, however, the number of potential channels has increased, giving rise to first multichannel and then omnichannel marketing. Every restaurant operation needs solutions for the challenges presented by ordering, POS, back-office operations, and loyalty programs.

Mobile Ordering 537

Mobile Ordering Email Marketing Customer Experience Loyalty Program 537

Goliath Consulting

MARCH 26, 2025

Spring presents unique challenges, from sudden temperature swings to an influx of pollen that can strain ventilation systems. Why Spring HVAC Maintenance Matters Unlike residential systems, restaurant HVAC units work overtimehandling kitchen heat, crowded dining rooms, and frequent door openings.

Allergens 221

Allergens Kitchen Safety Seasonal Menu Food Safety 221

Modern Restaurant Management

JUNE 27, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the present and future of AI use in F&B, The Splintered Path to Purchase, the Datassential 500 Awards, and where chefs are earning six figures. Chick-fil-A and Starbucks show broad appeal across regional markets.

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

7 Shifts

SEPTEMBER 9, 2021

For many business owners, email marketing is the ideal solution to fostering relationships outside the restaurant. Most people would think that only big companies should use email marketing while the small ones should go for other restaurant marketing strategies. Pros of Using Email Marketing.

Email Marketing 195

Email Marketing Marketing Seasonal Menu Coupons 195

Modern Restaurant Management

MAY 19, 2020

A standard email outlining how your restaurant is dealing with coronavirus isn’t going to cut it. How you communicate this in your marketing will depend completely on your restaurant brand. To be clear: it’s not about a memo or an email blast, it’s about how you will make people feel at every point of interaction.

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

ChowNow

JUNE 5, 2024

Follow Up Via Email or Text: For restaurants that collect customer emails through reservations or online ordering platforms, sending a follow-up email post-visit can be an effective way to request reviews. This presents a golden opportunity to showcase your restaurant’s personality and professionalism.

Email Marketing 394

Email Marketing Social Media Website Management Online Ordering 394

Modern Restaurant Management

JANUARY 20, 2022

As self-driving cars increasingly take over the market, other industries will have to adapt. Restaurants will likely increase their marketing presence in areas such as the screens in autonomous vehicles. Automation and robotics are going to become increasingly present in restaurants. Automated Marketing and Remarketing.

Food Order 520

Food Order Waste Online Ordering Email Marketing 520

Goliath Consulting

DECEMBER 23, 2024

Garnished with fresh cranberries, a sprig of rosemary, and a lime wedge, this drink captures the spirit of the holidays in every sip and delivers an Instagram-worthy presentation to match. These festive cocktails are the perfect companions to holiday celebrations, offering a delightful mix of seasonal flavors and creative presentation.

Seasonal Menu 221

Seasonal Menu Email Marketing Transportation Presentation 221

Restaurant Business

JUNE 25, 2025

Premium Food California Pizza Kitchens salad lineup gets a refresh with trendsetting additions Behind the Menu: The casual-dining chain may have “pizza” in its name, but since salads account for 20% of sales, the time was right to innovate with new formats, ingredients and presentations.

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Leadership Fast Casual 2025 Casual 224

ChowNow

APRIL 25, 2025

Your restaurants brand personality, tone, visualseven your menu itemsshould all be shaped around your ideal target market. Its the tone you use, the words you choose, and the personality you convey on your restaurant menu, your social media, your marketing emails, and in-store signage. Are you casual and playful? Words matter.

Mobile Ordering 195

Mobile Ordering Social Media Email Marketing Customer Experience 195

Modern Restaurant Management

MARCH 29, 2022

In a world where 93 percent of consumers rely on online reviews to decide where to spend, per a Igniyte meta-report , negative reviews can present a genuine threat to your business. Email addresses, phone numbers, IP addresses, and even the language used can tell a story. If an email address is in regular use or has just been created.

Email Marketing 520

Email Marketing Consumer Goods Information Social Media 520

Modern Restaurant Management

JUNE 29, 2022

For example, online order management technology can help operators mark their “regulars” and big spenders automatically , creating the opportunity to present them with unique deals on their favorite menu items or even including a special dessert item in their bag when they reach a predetermined spending threshold.

Ordering 474

Ordering Online Ordering Email Marketing Seasonal Menu 474

Modern Restaurant Management

APRIL 2, 2024

Embracing solo diners not only opens doors to a wider customer base but also presents an opportunity for establishments to differentiate themselves in a competitive market. This shift in consumer behavior underscores the need for restaurants to cater to this growing customer demographic.

Loyalty Program 411

Loyalty Program Catering Seating Customer Experience 411

7 Shifts

JUNE 20, 2022

Ghost kitchens emerged in the back half of the 2010s as delivery apps began to take hold of the dining market. Testing a proven restaurant concept or idea in a new market. When it comes to [restaurants] that don't have a physical presence, branding and marketing is absolutely essential. “If Developing a new brand or concept.

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Front of House Food Truck Back of House Social Media 435

Modern Restaurant Management

APRIL 15, 2024

This can be done through several methods, such as email communications, social media postings, or even through verbal communication at the restaurant. This will place them in a perfect position to market your surveys. Email is one of the most popular channels for sending surveys.

Management 490

Management Management Loyalty Program Social Media 490

Modern Restaurant Management

DECEMBER 2, 2019

The holiday season is coming and gift cards are still the present du jour. Gift cards practically eliminate the need for packaging and can be sent via email when purchased digitally, which is no doubt a handy feature for the last-minute shopper. Include Gift Card Messaging in Marketing Efforts.

Point of Sale 341

Point of Sale Email Marketing Loyalty Program Mobile Ordering 341

Modern Restaurant Management

SEPTEMBER 26, 2023

is the second-largest online food delivery market​ and generated an estimated $218B in revenue in 2022. And experts predict the market will increase close to $500B by 2027. In addition, restaurants should practice good record-keeping in the event that they need to present a card issuer with evidence that a transaction was legitimate.

Delivery 493

Delivery Food Food Order Consumer Goods 493

Goliath Consulting

SEPTEMBER 7, 2023

In this post, we’ll outline top digital marketing strategies that every restaurant should consider to stay competitive in the current digital landscape. Email Marketing: Beyond Newsletters Segment your email list based on preferences. Additionally: Personalize emails with the recipient’s name.

Marketing 195

Marketing SEO Email Marketing Mobile Ordering 195

7 Shifts

JUNE 16, 2024

This is where being well-equipped with a fool-proof restaurant marketing plan comes in. After analyzing the latest industry trends, viral content, and successful campaigns, we have developed an all-in-one marketing guide to help you craft your strategy to attract new customers and keep your previous diners coming back.

Marketing 195

Marketing 2024 Email Marketing Social Media 195

7 Shifts

OCTOBER 9, 2019

That’s why digital marketing is so important. Read on to learn more about creative digital marketing ideas you can get started on today. Although some of them may be may have more traffic and users than others, it’s still a good idea to be present on as many high-quality listings as possible.

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284

Restaurant Business

JUNE 11, 2025

11, 2025 Facebook Twitter LinkedIn Huddle House will add drive-thrus as it moves into more urban and suburban markets. | Many of the changes it is making are intended to help it adapt to these new markets. The opportunity for family dining is absolutely present and in front of us,” he said. By Joe Guszkowski on Jun.

Fast Casual 182

Fast Casual Front of House Back of House Leadership 182