Sante

APRIL 30, 2023

Over the past three years, something interesting occurred that was not predicted.

Reference 246

Reference Training Management Management 246

Crunchtime

MAY 1, 2023

John Zurovchak is a seasoned training executive specializing in corporate training, curriculum development, adult learning, and LMS administration. His experience spans prominent brands like Charlie's Village, Wendy's, WhatABurger, Popeye's, and most recently, Burger King. As Sr. Director, Ops Training, John effectively leverages his experience to optimize processes and improve programs.

Training 78

Training Specials Customer Experience 78

Modern Restaurant Management

MAY 4, 2023

A 10-percent discount for a local restaurant is of course appreciated, but when looking to grab the attention of new customers – offering free food via direct mail has proven to be a more effective strategy. Benefits of Freebies Everyone enjoys getting things for free. Whether it’s a side of fries, a bread basket, or a birthday dinner, the psychology of freebies is innate.

Loyalty Program 251

Loyalty Program Email Marketing Customer Service Certification 251

7 Shifts

MAY 1, 2023

Team management is a top concern for restaurants these days. 37% of restaurant operators say employee retention and productivity is one of their priorities for 2023. One in five operators report reducing labor costs as one of their main goals. Given the circumstances, restaurants are looking for better ways to attract and retain good talent. The pandemic pushed a lot of people out of the industry.

Hiring 195

Hiring Training Management Management 195

Advertiser: Paycor

Mid-year performance reviews aren’t just boxes for HR to check. Paycor’s toolkit empowers leaders to: Identify high-potential team members. Boost engagement with meaningful feedback. Support struggling employees. Nurture top talent to drive results. Learn how to ignite employee potential through meaningful feedback. When you nurture top talent, everybody wins.

Modern Restaurant Management

MAY 2, 2023

An audit can also be a powerful tool that can help you improve the financial health and profitabilit y of your restaurant. Conducting a successful one can help you figure out where your business could use a little improvement. By identifying any weak spots, you can make necessary adjustments that can set you up for long-term success. How to Conduct a Successful Restaurant Audit First, take stock of the following areas of your restaurant business: Cleaning and Sanitation It’s difficult to o

Audits 282

Audits Point of Sale Document Food Safety 282

Sling

MAY 3, 2023

Your restaurant is decorated to the nines. Your bar is stocked with only the best. And your menu is a study in perfection. But even the best decor, liquor, and food in the world is nothing without the staff to serve it and show it off. Unfortunately, restaurant staffing is an oft-overlooked aspect of running a successful restaurant. Getting the right person for the right job can help your restaurant stand out from the crowd by giving you a reputation for quality service.

Employee Relations 78

Employee Relations Customer Experience Management Management 78

The Eat Restaurant

MAY 4, 2023

In the modern age of digital marketing, Facebook marketing and ads have become one of the most popular methods for restaurants to promote their businesses and find more interested customers online. In fact, research shows that 3 out of 4 customers (72% of them) have used Facebook to decide on a restaurant to dine at.

Dine-in 88

Dine-in Marketing 88

Open for Business

MAY 2, 2023

Restaurant marketing attracts new customers, keeps regulars coming back, and sets one restaurant apart from the crowd. It’s more important than ever to make savvy marketing central to your business. In this complete guide to restaurant marketing, we’ll cover everything you need to know to take your restaurant to a new level of success. Quick links What is restaurant marketing?

Marketing 78

Marketing Email Marketing Social Media SEO 78

Modern Restaurant Management

MAY 3, 2023

Modernized Comfort Food, Low Waste Menus, and Mindful Proteins are among the trends identified inUnilever Food Solutions’ first-ever global foodservice trends report. To identify the trends, UFS gathered insights from 21 countries, 250 international UFS corporate chefs, 1600 chefs from independent and chain restaurants around the world and an analysis of more than 77,000 search keywords.

Menu 221

Menu Seasonal Menu Food Supply 2023 221

Culinary Cues

APRIL 30, 2023

Like many of you, I sat and watched, with great anticipation, the days of the NFL Draft. Who will my team be able to lasso and pull into the organization? What will they contribute? Will they help us drive all the way this year? I know that if they make it to the final roster, they will be positioned to make millions of dollars in pay and bonuses and if they live up to the hype – much, much more.

Employee Relations 503

Employee Relations Sports Pricing Hiring 503

Advertiser: Paycor

Mid-year performance reviews aren’t just boxes for HR to check. Paycor’s toolkit empowers leaders to: Identify high-potential team members. Boost engagement with meaningful feedback. Support struggling employees. Nurture top talent to drive results. Learn how to ignite employee potential through meaningful feedback. When you nurture top talent, everybody wins.

EATER

MAY 2, 2023

Why restaurants — and customers — are signing on for memberships and subscriptions I have too many subscriptions. There are the streaming services — Netflix, Hulu, Disney+; there’s Amazon Prime, which allows me to “subscribe and save” yet again, creating several micro-subscriptions within the bigger one; and then there are the little indulgent services I’ve come to rely on — Stitch Fix, Chewy, Instacart+.

Loyalty Program 260

Loyalty Program Social Media Customer Service 2022 260

Restaurant Business

MAY 3, 2023

The U.S. Department of Labor fined the three operators for violations involving more than 300 minors, including two children of a manager who were 10 years old.

Operations 246

Operations Management Management 246

Modern Restaurant Management

MAY 1, 2023

As the restaurant industry becomes more reliant on technology, the risk of cyber attacks is rising. Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. One study found that in 2016, the food and beverage industry accounted for ten percent of all data breaches. While many restaurant owners may not think they need to worry about cyber attacks, the reality is that no business is immune.

Insurance 508

Insurance Email Marketing Employee Relations Customer Experience 508

Culinary Cues

MAY 3, 2023

It amazes me every time I visit a restaurant – the important things that we miss. With menus the focus is, and always has been, on the protein, the center of the plate. The biggest, the best quality, cooked to perfection, sourced from the finest ranch, grass fed, Angus, Wagyu, Kobe, Natural, Organic, and the list goes on and on. Where we fall short is in the details of that menu, the complements, the “tag along” ingredients.

Food Truck 474

Food Truck Customer Experience Take-out Food Supply 474

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

2025

EATER

MAY 5, 2023

A growing number of fast food chains are experimenting with seatless locations with only takeout or drive-thru options. | Getty Images/iStockphoto As diners increasingly turn to delivery, the future of fast food may be one with no human interaction at all. There was a time when your local McDonald’s was the ideal spot for a 6-year-old’s birthday party.

Fast Casual 284

Fast Casual Food Food Order Mobile Ordering 284

Restaurant Business

MAY 4, 2023

Summit Restaurant Holdings, which once operated 145 Hardee’s restaurants in Alabama, Florida, Georgia, South Carolina, Kansas, Missouri, Montana and Wyoming, plans to seek a buyer.

Operations 317

Operations 317

Modern Restaurant Management

MAY 5, 2023

In 2023, it is estimated that 87 million Americans will dine out on Mother’s Day. This is great news for restaurants, but they should also be prepared for an influx of customers coming with their most special guests, and expecting nothing but a prime customer experience that will pamper their mothers. In this article, we’ll look at how payments technology has evolved over the last few years and became an important ally for restaurants that want to level up their customer experience a

Mobile Ordering 419

Mobile Ordering Online Ordering Customer Service Customer Experience 419

Culinary Cues

MAY 1, 2023

There are many reasons why I am so grateful for the decades I spent in front of a range. I could not think of a career more rewarding than being a cook and a chef. Those who are despondent or downright angry with the industry, and I know there are many, may not understand or appreciate my words, but I stand by them. One fact about the restaurant business stands out to me – something I have always appreciated: the kitchen is the great equalizer.

Front of House 474

Front of House Back of House Food Order Small Business 474

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

2025

EATER

MAY 3, 2023

Tanara Mallory’s videos have garnered millions of views. TikTok star Tanara Mallory knows grotesque viral food videos are a joke. Luckily, she’s writing the punch lines. There’s no shortage of out-there cooking videos on the internet: Just scrolling through TikTok you can find recipes that range from the inedible to the plain baffling. Thankfully, though, there’s now a voice of humorous reason to help us make sense of it all: Tanara Mallory.

Food Truck 301

Food Truck Take-out Back of House Waste 301

Restaurant Business

MAY 3, 2023

Investments in national advertising during NBA and NFL games drove traffic during the first quarter. Also the new chicken sandwich line is attracting new users and boosting frequency.

Sports 246

Sports Advertising Operations 246

Modern Restaurant Management

MAY 5, 2023

Cooking produces a number of effluents including grease, moisture, and smoke. A commercial kitchen exhaust system is designed to pull effluents up and out of a restaurant. However, over time grease and other debris builds up on the interior of the hood, throughout the ductwork, and the exhaust fan. If not regularly cleaned according to code, the buildup can turn into a serious fire hazard.

Kitchen Safety 251

Kitchen Safety Equipment Food Safety Hiring 251

7 Shifts

MAY 2, 2023

After Katie Button's flagship restaurant, Cúrate, closed during the pandemic shutdowns, she saw an opportunity. Along with her partner, Félix Meana, Button took a microscope to the structure of her business and how her team got paid. Katie joined us on the Pre-Shift podcast to go along that journey from paying sub-minimum wage to a living wage and tip sharing model, and all of the challenges and rewards that come with that.

Front of House 195

Front of House Back of House Insurance Seasonal Menu 195

Advertiser: Paycor

Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.

Leadership

EATER

MAY 5, 2023

Hosts Prue Leith and Paul Hollywood join hosts Ellie Kemper and Zach Cherry for a ‘GABO’ reboot that succeeds | Roku Channel The new show with hosts Ellie Kemper and Zach Cherry is a lot like the “Great British Bake Off,” and that’s why it works Today, the Great American Baking Show is set to make its triumphant comeback to the Roku Channel. It’s been a long and rough road for the series, which aired for five seasons on ABC — a fact you probably don’t remember, because the series was so unremark

2023 246

2023 Bar Take-out Specials 246

Restaurant Business

MAY 1, 2023

Technomic's Take: Many restaurant operators are considering dynamic pricing strategies. They should tread carefully.

Pricing 306

Pricing Operations 306

Crunchtime

MAY 5, 2023

From menu items and policies to customer preferences and even restaurant staff, restaurant operations are continuously evolving and shifting, and usually change in an instant. With the speed of change in the industry, restaurants constantly face a range of new challenges that make managing day-to-day profitability, brand standards, and the overall customer experience across locations more difficult than ever before.

2023 147

2023 Customer Experience Leadership Technology 147

The Rail

MAY 1, 2023

By Damon Shrauner, Contributor Venturing into the restaurant business is a daunting task. It takes up a lot of your time and financial resources and requires detailed planning. However, recent trends suggest that ghost restaurants are a unique and low-cost opportunity for investors looking to enter the food industry or existing operators looking to expand their business into other cuisines.

Cash Management 147

Cash Management Mobile Ordering Online Ordering Customer Service 147

Advertiser: Paycor

Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.

Leadership

EATER

MAY 4, 2023

Dina Ávila/Eater For fudgy cookies with a crackly shell, look no further than banana pudding mix Brownies fall into my personal database of “perfect foods.” It doesn’t matter if they’re frosting-topped and cosmic-sprinkled, made from a Ghirardelli box mix procured from a college dorm’s convenience store, or gussied up for a birthday with a sheet of peanut butter baked through the center.

Uniforms 246

Uniforms Advertising Casual Bar 246

Restaurant Business

MAY 3, 2023

A Deeper Dive: Technomic Managing Principal Joe Pawlak joins the podcast to discuss the Top 500 Chain Restaurant Report, including the strength of chicken concepts, unit growth and the pizza business.

2022 264

2022 Management Management 264

Perfect Daily Grind

APRIL 30, 2023

Over the past year or so, rising food prices and energy costs have been affecting many people around the world. In fact, in March 2023, the BBC reported that food prices had reached a 45-year high in the UK , with many other major coffee consuming countries also going through similar price increases. This is a major issue for both coffee businesses and consumers.

Pricing 162

Pricing Food Supply Communication Article 162

Sculpture Hospitality

MAY 2, 2023

As a restaurant owner, your staff are your most valuable asset. Employees who are satisfied, motivated, and committed can help create a positive work environment, provide excellent customer service, and increase the restaurant's profitability.

Management 147

Management Management Customer Service 147

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

Small Business