7 Shifts

APRIL 23, 2021

If you're having trouble finding great people to work in your restaurant, you're not alone. There's a labor shortage impacting the restaurant industry, made tougher by the pandemic. Early on in 2020, we were scrambling to figure out ways to get food to customers and how to give staff enough hours and keep them on the payroll. Now as we enter a recovery stage, the biggest challenge that's emerged has become finding enough staff to fit the demand.

Hiring 370

Hiring Front of House Back of House Food Safety 370

Modern Restaurant Management

APRIL 29, 2021

While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions. And the situation isn’t likely to improve soon as more competition in the battle for talent is anticipated. According to the latest Yelp Economic Average (YEA) report, there were more new businesses openings than at any other period over the last 12 months and business reopenings are at the highest level since the second quarter of 2020.

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

Sculpture Hospitality

APRIL 13, 2021

Counting, managing and successfully maintaining your bar inventory seems simple at first glance, yet many bars are using time-consuming, ineffective and inaccurate processes that lead to hidden costs and lost profits.

Inventory 147

Inventory Bar Management Management 147

Culinary Cues

APRIL 5, 2021

My first real job at the age of 15 (unless you count being a paperboy) was washing dishes and helping out the breakfast cook at a local diner. By the time I graduated from high school I had worked at a few restaurants and found myself holding down a line position dropping fries and fish fillets into 375-degree oil. At this point working in a kitchen was all that I knew.

Take-out 448

Take-out Small Business Food Order Café 448

Advertiser: Paycor

Mid-year performance reviews aren’t just boxes for HR to check. Paycor’s toolkit empowers leaders to: Identify high-potential team members. Boost engagement with meaningful feedback. Support struggling employees. Nurture top talent to drive results. Learn how to ignite employee potential through meaningful feedback. When you nurture top talent, everybody wins.

EATER

APRIL 12, 2021

Gerald Stratford, big veg king. | Photos: Gerald Stratford. 72-year-old Gerald Stratford started a Twitter account to share his vegetables. Hundreds of thousands of followers later, he has a book deal and appears in a Gucci campaign If you’ve spent enough of your waking hours in the gaping abyss of Twitter, there’s a chance you’ve come across at least one photo from Gerald Stratford , a 72-year-old British retiree who spends his days growing “big veg” (that’s “big vegetables,” for the uninformed

Back of House 364

Back of House 2020 Small Business Book 364

ChowNow

APRIL 8, 2021

If you’re in the food industry, you’re no stranger to the huge food photography trend that’s been dominating news feeds everywhere for years. As a restaurant owner, your menu photos are a powerful marketing tool to attract new customers, increase ticket sizes, and retain guests. They’re ripe for use on social media, within marketing emails, and on your online ordering menu.

Equipment 370

Equipment Menu Social Media Email Marketing 370

Modern Restaurant Management

APRIL 30, 2021

The pandemic has ravaged many businesses in the country and few industries were hit as hard as the restaurant industry. Thousands upon thousands of restaurants were forced to close for safety reasons, some permanently. Now more than ever, restaurant owners need to improve the way dining places are run to survive these uncertain times. Consumers and customers have changed their behavior due to the events of the previous year.

Marketing 568

Marketing Food Safety Social Media Small Business 568

Embrace the Suck

APRIL 16, 2021

Go sit in your restaurant for an hour with your eyes closed and just listen. What do you hear? Does it sound like the smooth cadence of a well-oiled machine or more like a clunky old car engine that backfires every minute? When I am coaching a client, I love to sit in the dining room and just listen. Sometimes I heard the team complaining about the kitchen, the manager, or even the guests.

Coaching 239

Coaching Social Media Hospitality Take-out 239

Culinary Cues

APRIL 13, 2021

This appears to be one of those times of reflection – a time when those hard working people in kitchens around the country are asking a simple question: “Why am I doing this?” The pandemic is not the cause of this period of questioning – it simply brought it to the forefront. Everyone that I know in this business has asked that question a few times in their life, and rightfully so.

Uniforms 450

Uniforms Café 2021 Training 450

EATER

APRIL 1, 2021

Katie Carey. Long considered a punchline, vegan cheese has quietly but steadily infiltrated mainstream supermarket shelves When Isa Chandra Moskowitz became a vegan, most of the vegan cheese she was able to find on store shelves was “really processed, really stiff, and not melty,” she says. “I just tasted melted crayons.”. So, like many vegans, Moskowitz, a cookbook author and the chef-owner of the vegan restaurant Modern Love Brooklyn, learned to live without cheese.

Food Order 359

Food Order Book 2015 Point of Sale 359

Advertiser: Paycor

Mid-year performance reviews aren’t just boxes for HR to check. Paycor’s toolkit empowers leaders to: Identify high-potential team members. Boost engagement with meaningful feedback. Support struggling employees. Nurture top talent to drive results. Learn how to ignite employee potential through meaningful feedback. When you nurture top talent, everybody wins.

Goliath Consulting

APRIL 15, 2021

The benefits of having loyalty programs—particularly mobile programs—have become more noticeable due to the pandemic. Customers are prioritizing value, convenience and speed more than ever, and loyalty programs that are able to provide these perks are reaping the benefits from growing sales to more return customers. The success of these programs can be seen in the Delivering on Restaurant Rewards brief published by PYMNTS and Paytronix back in January 2021 (1).

Loyalty Program 221

Loyalty Program 2021 Mobile Ordering Customer Experience 221

7 Shifts

APRIL 13, 2021

Canyons Fresh Grill is the definition of a neighborhood spot—nestled just off of Main Street in the town of Woodstock, Georgia, the restaurant has been a mainstay since 2008. It’s a family-owned business, combining more than 60 years of entrepreneurial experience to serve its city. Since opening, Canyons has served over a million fresh burgers, salads, shakes, and more to families, youth sports teams, church groups, dating couples, and corporate events.

Front of House 370

Front of House Point of Sale Back of House Franchise 370

Modern Restaurant Management

APRIL 20, 2021

Over the past few years, big data has changed the way the food industry operates. The data analytics market is one that made a splash, and seemingly continues to grow as it proves its value. In fact, according to Market Research Future , the data analytics market is predicted to hit $132.90 billion by 2026. Businesses using big data can expect to see an average profit increase of eight to 10 percent — a testament to why restaurant owners and operators have embraced big data to help underst

Customer Experience 539

Customer Experience Customer Service Online Ordering Food Order 539

Sling

APRIL 5, 2021

Motivation is defined as the general desire or willingness of someone to do something. Motivation in the workplace is no different. It’s your employee’s desire or willingness to produce great work. And when you think about it that way, it’s the holy grail that all managers strive for. So how exactly do you motivate your team? In this article, the experts at Sling share 12 tips to help you keep your employees motivated, engaged, and productive.

Employee Relations 185

Employee Relations Small Business Communication Tip Distribution 185

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

2025

Restaurant Clicks

APRIL 5, 2021

Washington, D.C. is full of vibrancy and diversity not only in the population, but in food. With a plethora of dining options, where you start is a big decision! Indian restaurants are a great start on your culinary journey. With menus that some find difficult to navigate, keep reading for top recommendations for Indian restaurants that will blow your mind.

Online Ordering 176

Online Ordering Reservations Food Order Outdoor 176

EATER

APRIL 8, 2021

Getty Images. Because drinking what you like shouldn’t be hard On any given night in the pre-pandemic days, there was a four-top at a restaurant with a small-share-plates-so-order-several-items-and-I’ll-course-it-out-for-you type of menu, and, inevitably, someone in the group would want the sommelier to recommend a wine to pair. Many times that sommelier was (or is) me, and often in that moment, I’ve hesitated.

Food Order 354

Food Order Customer Experience Dine-in Entertainment 354

Goliath Consulting

APRIL 7, 2021

Updates: 4/7/2021. PPP Update: The new deadline to apply for and receive a PPP loan (first or second draw) has been moved to May 31, 2021. The eligibility has been expanded to include some non-profit, tax-exempt organizations. ERC Updates: The ARP also expanded the 2021 ERC to all four quarters and increased the maximum amount of the credit. Severely* impacted businesses can now also take advantage of both PPP Loans and ERC stimulus programs.

Small Business 221

Small Business Employee Relations 2021 2020 221

7 Shifts

APRIL 7, 2021

As a result of the pandemic, restaurants have had to make specific adjustments to all areas of their organization’s operations. Not only have they had to change their interiors, but more importantly, how every employee plays a larger role in certain demands. After months of quarantine, restaurants were allowed to reopen with new restrictions, and the way they hire, train, and onboard employees had to adjust accordingly.

Training 370

Training Food Safety Customer Experience Insurance 370

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

2025

Modern Restaurant Management

APRIL 15, 2021

In 2019, the hospitality industry found it exceedingly difficult to staff our properties. We blamed the extraordinarily low unemployment rate of 3.6 percent. Employees could pick and choose because there were far more jobs available than people to fill them. COVID-19 hit and then, because we had to close our properties or suddenly utilize only 25 percent of the space, we had more staff than we could use.

Social Media 531

Social Media Training Recruiting 2019 531

Cheetah

APRIL 26, 2021

Reading Time: 5 minutes. In 2019, we published The Beginner’s Guide to Opening a Food Truck Business , where we covered the basics of buying a food truck, choosing the right location, working with suppliers, and more. Since then, much water has flown under the Golden Gate Bridge, and the post-Covid-19 foodservice industry is forever changed. Which brings us to the question: Is starting a food truck in 2021 still a good idea?

Food Truck 148

Food Truck Delivery 2021 Mobile Ordering 148

Deliverect

APRIL 9, 2021

Founded in the Netherlands in the year 2000, Takeaway.com specializes in online food ordering and home delivery. In 2020, the company merged with Just Eat to form one of the leading global online food delivery companies, Just Eat Takeaway.com. Just Eat Takeaway.com currently operates in 20+ countries, with its subsidiary Takeaway.com serving Belgium, Luxembourg, Bulgaria, Portugal and Romania.

Online Ordering 148

Online Ordering Mobile Ordering Point of Sale POS 148

EATER

APRIL 8, 2021

For many organizations, the first step in dealing with pandemic shutdowns was just to help their participants and alumni get through the initial weeks On the evening of Saturday, March 14, 2020, the staff at Café Momentum served only seven diners. The downtown Dallas restaurant was consistently listed as one of the best in the city, but suddenly, fears about an emerging pandemic were keeping folks home.

Training 312

Training Café Kitchen Safety Back of House 312

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

Small Business

Goliath Consulting

APRIL 15, 2021

The benefits of having loyalty programs—particularly mobile programs—have become more noticeable due to the pandemic. Customers are prioritizing value, convenience and speed more than ever, and loyalty programs that are able to provide these perks are reaping the benefits from growing sales to more return customers. The success of these programs can be seen in the Delivering on Restaurant Rewards brief published by PYMNTS and Paytronix back in January 2021 (1).

Loyalty Program 195

Loyalty Program 2021 Mobile Ordering Customer Experience 195

7 Shifts

APRIL 30, 2021

Employee theft is an unfortunate reality. Food, alcohol, and cash are common victims of theft—but business owners have to look beyond physical goods. Employee theft can be more hidden or even unintentional—with time theft. This occurs when employees are paid for the time they weren't scheduled or didn't actually work, and can come in a variety of forms.

Restaurant Law 370

Restaurant Law White Paper Cash Management Small Business 370

Modern Restaurant Management

APRIL 2, 2021

Employee engagement – specifically increasing engagement to reduce turnover rates – is a frequently discussed topic that concerns businesses in all industries. However, when it comes to the restaurant industry, employee turnover is all too common for most operators. An honest evaluation of your employee engagement approach is a key step in understanding the root causes of employee turnover.

Loyalty Program 521

Loyalty Program Small Business Hiring Customer Service 521

Sculpture Hospitality

APRIL 8, 2021

The term ‘loss leader’ often brings negative connotations for restaurant owners and managers, but did you know that when used properly a loss leader pricing strategy can be an effective way for restaurants to drive new profits?

Pricing 148

Pricing Management Management Inventory 148

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Cash Management

Sling

APRIL 19, 2021

As a small business owner or manager, you need to speak the language of your industry. That includes general business terms , such as capital, gross, net, and — perhaps most important — profit margin. Understanding profit margins is essential to the success of your company because it means the difference between making enough money to pay the bills and keep the doors open, and declaring bankruptcy and shutting everything down.

Small Business 145

Small Business Cash Management Customer Service Inventory 145

EATER

APRIL 29, 2021

Two weeks in a Korean quarantine facility took my sense of time, space, and rational thought — but never my appetite We’ve all experienced some form of isolation over the past year due to the COVID-19 pandemic — either sanctioned by the government or by personal choice. My most potent experience of solitude was a mix of both: 14 days quarantined in South Korea, per the country’s strict travel policies, after traveling from New York to my hometown in December 2020 to visit my parents for the firs

Back of House 306

Back of House Government Travel Take-out 306

Restaurant Clicks

APRIL 21, 2021

Mexican food is highly flavorful and perfect for a night out with friends. Mexican food is particularly diverse, and the options are endless with fillings for dishes such as enchiladas, burritos, and tacos! It can certainly take multiple attempts to find the best Mexican restaurant in any city. We have made that task easier for you in the Washington, D.C., area.

Fast Casual 158

Fast Casual Online Ordering Reservations Transportation 158

ChowNow

APRIL 16, 2021

To reach new customers, it’s important to have a strong online presence. For restaurants, that means having a modern and easy to use website and pages on popular social media channels. It also means appearing prominently on the websites your customers use when deciding where to dine or order from. . In fact, 89% of dining research is done by mobile before visiting a restaurant.

Online Ordering 195

Online Ordering Mobile Ordering Food Order Dine-in 195

Advertiser: Paycor

Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.

Leadership