Modern Restaurant Management

DECEMBER 3, 2024

Survey results indicate diners are seeking distinctive dining experiences, planning ahead with early reservations, and seeking out earlier evening bookings The holiday season is bringing a wave of excitement among diners, with 68 percent of respondents planning to celebrate at restaurants or bars. early bird timeslot.

Reservations 221

Reservations Book Customer Experience Dine-in 221

SpotOn

APRIL 1, 2025

However, getting more guests in seats through outdoor dining can also come at a cost, both in time and money. Add high tops to vary up seating. Put weatherproof seat cushions on chairs to make them more comfortable for guests.  Patios can be quite lucrative.   Plants. Live music. A handheld POS can help.

Seating 98

Seating Outdoor POS Seasonal Menu 98

Modern Restaurant Management

JUNE 10, 2020

It’s the perfect slow-down to tweak recipes and menus, do some deep cleaning, or consider fresh ways to change up the customer dining experience. A time to act on resolutions and look ahead with great anticipation to all that is possible in the new year. One thing is for sure—the industry was not prepared for a pandemic.

Outdoor 553

Outdoor Seating Customer Service Small Business 553

7 Shifts

OCTOBER 22, 2024

Local SEO strategies, like targeting location-specific searches, will help your site show up when people look for nearby dining options on search engines. Local SEO strategies, like targeting location-specific searches, will help your site show up when people look for nearby dining options on search engines.

Book 195

Book Marketing Email Marketing Social Media 195

7 Shifts

NOVEMBER 24, 2024

With these hostess interview questions, you can find the right candidates with the perfect combination of technical and interpersonal skills to create a seamless dining experience. How do you balance seating arrangements to maintain fairness and efficiency? What prior experience do you have in the restaurant industry or as a hostess?

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

Modern Restaurant Management

APRIL 18, 2022

That’s not necessarily a bad thing—when you have enough staff to handle the crowd and an efficient plan to get those waiting customers seated and served in a reasonable amount of time, you can call it a successful day. However, waiting isn’t always a good experience for customers.

Seating 507

Seating Customer Experience Customer Service Take-out 507

Lavu

MAY 30, 2025

In this article, well walk you through 7 easy steps to increase table turnover effectively, helping you boost your bottom line while maintaining a great dining experience. The last thing any restaurant should do is make the customer feel like they are being pushed out of their seat for the next guest.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

Modern Restaurant Management

APRIL 2, 2024

It’s been identified as an emerging dining trend – with a 2020 study by NPD Research Group finding single diners have increased their share of U.S. At our Shannon Rose pubs, in addition to numerous bars available for dining, we have several different dining rooms where we have solo seating tables set up.

Loyalty Program 411

Loyalty Program Catering Seating Customer Experience 411

Modern Restaurant Management

MARCH 31, 2021

Restaurant management can put some thought into reconfiguring any dining area to make the space feel exclusive and welcoming, not bare or half-empty; this will likely mean the removal of furnishings that don’t allow social distancing. Safety and Normalcy.

Customer Service 474

Customer Service Online Ordering Customer Experience Hospitality 474

Modern Restaurant Management

MAY 7, 2020

Guests would be seated at every other table or booth so as to maintain a safe distance. Bar seating will be removed and reconfigured to allow six feet between bar stools. On The Border Mexican Grill & Cantina reopened its dining rooms in 45 restaurants across Georgia, Oklahoma, South Dakota, Tennessee, and Texas on May 6.

Food Safety 511

Food Safety Front of House Back of House Seating 511

Modern Restaurant Management

MARCH 27, 2020

He cautioned that when restaurants can reopen for dine-in service, they will have to face the bittersweet reality of less seating capacity and less sales–he estimates as much as 30 percent–due to social distancing practices and guest apprehension. "They People are watching videos and learning to make cocktails. "People

Front of House 438

Front of House Social Media Back of House Seating 438

Modern Restaurant Management

AUGUST 16, 2021

We all had contests for our staff where the goal is to sell the most specials/most wine/most desserts, etc. One of the fine dining operations that I consult with had a contest for selling the most chef specials, with the prize being that the chef would personally make the winner any item on the menu for dinner. Caring Managers.

Front of House 520

Front of House Cash Management Back of House Hiring 520

Modern Restaurant Management

JULY 14, 2020

With dining rooms having been shut down for the majority of 2020, the only option for people to visit their favorite restaurants has been through takeout or delivery. With the COVID-19 lockdown, reopen, and repeated lockdown, consumers are warrier than ever about dining in at restaurants—and many are stuck at home.

Marketing 539

Marketing Social Media Influencer Online Ordering 539

Restaurant Business

JUNE 11, 2025

All photos courtesy of Ascent Hospitality Management A pair of legacy family-dining brands are out to prove that age is only a number. All photos courtesy of Ascent Hospitality Management A pair of legacy family-dining brands are out to prove that age is only a number. Perkins and Huddle House are classics of the family-dining genre.

Fast Casual 185

Fast Casual Front of House Back of House Leadership 185

Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. by about one percent.

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Modern Restaurant Management

SEPTEMBER 2, 2020

Outdoor dining is still top of mind as owners want to keep employees and customers safe and have questions about maintaining outdoor spaces in inclement weather. That's fine for sidewalks but not very conducive to outdoor dining, including keeping tables leveled. Set seating times. Many sidewalks slant out toward the street.

Outdoor 508

Outdoor Fine Dining Dine-in FOH 508

7 Shifts

OCTOBER 1, 2024

60% of guests who have a positive experience are likely to dine at a restaurant more frequently. High-quality food not only satisfies hunger but also creates memorable dining experiences that customers will want to repeat. Moreover, the menu sets expectations for the dining experience.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

Modern Restaurant Management

AUGUST 10, 2021

With pandemic-related restrictions being eased and dine-in being allowed again, restaurant owners are in need of a lot of staff. Some have been giving a special, one-off payment to new recruits, while others have provided free starters or drinks to those who sign up for interviews. The food and beverage industry is on a hiring frenzy.

Ordering 592

Ordering Recruiting Food Order Employee Relations 592

7 Shifts

NOVEMBER 15, 2024

Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience. How do you prepare your team for special events or holiday rushes? Can you give an example of how you’ve managed a large event or special occasion at a restaurant?

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

MAY 10, 2021

It’s easy for restaurant experiences to be impersonal and ordinary right now, with face masks and takeout containers dictating the nature of dining. And while it’s impressive to see how many businesses pivoted to offer these services, they are sometimes executed with less care than is given to dine-in service. Live music?

Food Safety 487

Food Safety Customer Experience Customer Service Entertainment 487

Modern Restaurant Management

AUGUST 19, 2020

In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. The Main Course. "We always viewed a podcast as a natural extension of the MRM brand," said Executive Editor Barbara Castiglia. "When Creating a Face-Pay Network.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

MARCH 10, 2023

When creating an elevated dining space, it’s critical for there to be a meeting of the minds between the chef and designer that culminates in a setting that is reflective of the chef’s vision and taste. The partnership resulted in a 116-seat signature restaurant directly inspired by the chef’s menu.

Design 487

Design Customer Experience Magazine Seating 487

Modern Restaurant Management

SEPTEMBER 29, 2020

During the COVID-19 pandemic, restaurants everywhere are working to safely serve customers, while also creating an atmosphere that leaves patrons with a positive and memorable dining experience. As restaurants continue to navigate limited indoor dining capacity and customers wary to dine indoors, some are expanding into outdoor spaces.

Outdoor 474

Outdoor Customer Experience Dine-in Seating 474

Modern Restaurant Management

AUGUST 25, 2020

With outdoor dining occupying the foreground, and bars and indoor dining taking a back seat to consumer preferences, it begs the question: what happens when it gets cold? Outdoor dining works great during the warmer weather, and for facilitating additional curbside/delivery.

Seasonal Menu 493

Seasonal Menu Outdoor Customer Service Catering 493

Culinary Cues

AUGUST 9, 2021

Wow visuals on the plate and in the dining room, wow views from every seat, wow service, and of course – wow flavors on the plate. Guests will return when the effort expended to create memorable complete dining experiences is front and center. It is, and must be, a team effort. Does this seem farfetched?

Front of House 474

Front of House Customer Experience Dine-in Training 474

EATER

MAY 22, 2025

And beyond the haunted hotel rooms and Wild West souvenir shops, there is, and has always been, the grounding presence of a dining room table. At the southern tip, Las Vegass most coveted seat is at an 18-stool countertop at the Oyster Bar, where round-the-clock lines wait for thick, creamy pan roasts brimming with seafood.

Hotels 273

Hotels Seating Dine-in Take-out 273

ChowNow

MAY 30, 2025

The right promotion at the right time can reignite business, whether that means a packed dining room on a slow weekday or reconnecting with loyal customers who havent ordered in a while. If youve got a big outdoor patio, maybe a summer evening special event is the best move. Encouraging repeat visits from loyal customers?

Ordering 195

Ordering Loyalty Program Social Media Email Marketing 195

Modern Restaurant Management

MARCH 26, 2021

The impact of the global pandemic has fast-tracked the restaurant industry's need for digital ordering, particularly for off-premises dining options. But if you’re in control of making changes such as updating your specials for the week, promotions for new customers, and meal deals for a unique holiday, you’ll save time.

Ordering 566

Ordering Mobile Ordering Online Ordering Email Marketing 566

ChowNow

JANUARY 23, 2025

Are your regulars ordering the same drink and entree every time they come in? Does the energy feel flat, and the customers look bored. Seeing those glazed-over eyes is unsettling, and youre starting to think, Maybe its time to shake things up a bit. Maybe hosting an event could pump some new life into your restaurant.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

Modern Restaurant Management

JUNE 28, 2021

We walked into a restaurant and there was a sign at the host stand: “Please wait to be seated.” We were seated right away, but the server did not get to the table for almost 15 minutes. Recommendation : Take out tables from the dining room and keep only as many as your servers can actually handle. Table Service.

Customer Service 465

Customer Service Reservations Specials Training 465

Modern Restaurant Management

APRIL 27, 2022

To keep up with the rush, you may want to add extra seating outside or split apart tables when possible. Not everyone wants to dine out on Mother’s Day, likely because of the long wait times. Some would prefer to dine in, sharing the day with their family in a more private setting. Accept Orders in Advance.

Management 531

Management Management Customer Experience Reservations 531

The Rail

JANUARY 15, 2025

Space optimization techniques can improve operations and enhance the dining experience. Note high-traffic areas, bottlenecks in the kitchen, dining, and storage spaces, and any zones where movement seems inefficient or obstructed. Another key point is using slim chairs that allow more seating without crowding.

Outdoor 130

Outdoor Seating Customer Service Customer Experience 130

Modern Restaurant Management

JUNE 12, 2024

Restaurants will focus on creating story-driven dining experiences, harnessing technology and local partnerships to deepen emotional engagement with guests, according to the "2024 State of the Industry: Future of In-Restaurant Dining" report by Incisiv in collaboration with Toshiba Global Commerce Solutions.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

Modern Restaurant Management

OCTOBER 22, 2020

In addition, pop-up restaurants (100 openings) and seafood markets (84 openings) experienced an increase in openings compared to the same period in 2019, catering to consumers' interests in novel ways to dine and shop for food outside of traditional restaurant experiences.

2019 495

2019 Food Supply Food Truck Outdoor 495

Culinary Cues

MAY 19, 2022

By 7:00 the dining room was full, and the orders came in relentlessly. Orders came in for rack of lamb, halibut (very popular), loads of hot apps to keep Tom on his toes, and a very special order for an elderly man who asked if he could have poached eggs. This was “order/fire” time. Order/fire: 4 shrimp apps, 2 calamari.” “Yes

Seating 448

Seating Dine-in Seasonal Menu Ordering 448

Modern Restaurant Management

AUGUST 3, 2022

" Seated surveyed 50 of their top partners based in New York, Dallas, Boston and Atlanta to get a deeper look at how inflation has impacted their businesses – and how they are responding to it. . Increase in specials and promos. Uno Pizzeria and Grill is offering $5 off dine-in orders through August 31.

Social Media 450

Social Media Online Ordering Loyalty Program Pricing 450

Culinary Cues

JANUARY 3, 2023

Customers would like up, sometimes around the block, hoping for a seat in her rather small restaurant where she featured, what we called – blue plate specials. I asked her what made her food so special? Hospitality is what makes the experience of dining special, and it is most definitely what brings people back.

Hospitality 466

Hospitality Customer Experience Customer Service Small Business 466