Modern Restaurant Management

NOVEMBER 5, 2020

As news of loosening restrictions in some parts of the country offers diners an opportunity to return to indoor dining, will customers be ready and willing? According to a recent study by McKinsey, more than 80 percent of survey respondents reported medium to high anxiety levels about the idea of returning to dine-in restaurants.

Technology 166

Technology Guest Recovery Customer Experience Mobile Ordering 166

Modern Restaurant Management

DECEMBER 15, 2020

Social networks, mobile banking apps, chatbots, robo-readers, connected devices and even ride-sharing apps are all powered in one way or another by AI technology. Restaurants are serving guests who are more digitally enabled than ever before. Restaurants are serving guests who are more digitally enabled than ever before.

Guest Recovery 157

Guest Recovery Mobile Ordering 2025 Customer Experience 157

7 Shifts

OCTOBER 15, 2020

Operations for 7shifts, I have been based in the New York technology and hospitality space for years (including a leadership role at Yelp for nearly a decade). Every restaurant has been forced to adapt their operations in order to survive and ultimately grow for the future. As the Head of U.S.

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Modern Restaurant Management

NOVEMBER 2, 2020

This edition of MRM Research Roundup features the impact of cold weather on restaurant viability, why franchises need to be nimbler and the pandemic's effect on guest expectations. survey found that of the restaurants who are operating at less than full capacity, only 29 percent said they could keep their doors open indefinitely.

2020 219

2020 Mobile Ordering Hotels Food Safety 219

Modern Restaurant Management

JULY 20, 2021

This edition of MRM Research Roundup features the latest news on restaurant recovery, delivery trends, top ice cream toppings and the ideal "delivery doughnut." The key to the industry's recovery will be the strength of each daypart. " Top Recovery Trends. . "Across " Top Recovery Trends.

2021 186

2021 Guest Recovery Online Ordering Point of Sale 186

Modern Restaurant Management

AUGUST 25, 2020

Airflow within restaurants should flow from cleaner sources to dirtier sources – from dining areas to kitchens, restrooms to pick up / delivery spaces and more. Energy impact can be minimized with the use of energy recovery devices. In a post COVID-19 world, restaurant design must evolve and adapt to the new normal.

Design 209

Design Guest Recovery Consumer Goods Fine Dining 209

Modern Restaurant Management

SEPTEMBER 30, 2020

Rewards Network, together with American Airlines AAdvantage Dining and United Airlines MileagePlus Dining, surveyed their members to learn more about what they anticipate their dining habits will look like over the next few months. Some highlights inlcude: Consumers' projected dining out frequency.

2020 186

2020 Mobile Ordering Guest Recovery Customer Service 186

Modern Restaurant Management

APRIL 20, 2021

In this edition of MRM Research Roundup, we feature news of the expected pent-up demand from guests, the Great Restaurant Restart and delivery trends. Additional key findings from the survey include: Over a third (38 percent) of respondents plan to have between 1-20 guests, with 32 percent planning to have under 50.

2021 186

2021 Online Ordering Mobile Ordering Guest Recovery 186

Modern Restaurant Management

OCTOBER 4, 2021

The findings have offered insight into consumer expectations to support restaurant brands as they work to navigate ongoing operating, social, and economic shifts over the past year and a half. The new report captures a steady rise in mobile ordering, reinforcing the critical importance of mobile initiatives for restaurant brands.

2021 158

2021 Fast Casual Mobile Ordering Social Media 158

Modern Restaurant Management

APRIL 27, 2020

." Under the banner of its longstanding “We Help You Make It” promise to foodservice operators, US Foods Holding Corp. “Through weekly webinars and regularly updated tools and resources, we are helping operators support their employees and adapt their businesses so they can survive and in some cases, even thrive.”

Webinar 187

Webinar Mobile Ordering Loyalty Program Online Ordering 187

Modern Restaurant Management

SEPTEMBER 27, 2021

Six major themes are expected to drive restaurant operator profitability and beverage attachment post-COVID, according to the Coca-Cola 2021 Fountain Foodservice Beverage Strategy Survey. "While most consumers do not expect the pandemic to end in 2021, they are already considering their future lifestyles, including dining behavior."

Food Safety 184

Food Safety Beverage Consumer Goods Guest Recovery 184

Modern Restaurant Management

FEBRUARY 17, 2021

This edition of MRM Research Roundup features news of restaurant resiliency, dining trends in Canada, restaurant salaries across the U.S. Like digital ordering, carry-out, delivery, and drive-thru were also growing before the pandemic. Carry-out ended 2020 holding 46 percent of off-premises order share. Restaurant Resiliency.

2021 186

2021 Mobile Ordering Loyalty Program Download 186

Modern Restaurant Management

MARCH 1, 2022

In short, consumers are ordering more food, and for larger parties. We’ve noticed that the increase in basket size is partly due to more guests being on the same check and that, in fact, the share of single-party orders has declined.” percent compared to 2019. percent compared to 2019. ” QSR App Adoption.

Loyalty Program 173

Loyalty Program Mobile Ordering Download Food Order 173

Modern Restaurant Management

AUGUST 5, 2020

In this edition of MRM News Bites, we feature a lot of tech news, a celebrity-owned virtual dining concept, and the annual Neighborhood to Nation Restaurant Recipe Contest. Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S. TouchBistro Acquires TableUp.

Food Safety 205

Food Safety Mobile Ordering Online Ordering Kitchen Safety 205

Goliath Consulting

DECEMBER 6, 2020

Through stay-at-home orders and extended shutdowns, restauranteurs had to be nimble and creative, relentlessly searching for new business avenues and strategies to keep their businesses afloat. Consumer behavior has also shifted, many preferring contactless options and off-premise dining than dining in.

2021 114

2021 Mobile Ordering Food Guest Recovery 114

Restaurant365

MAY 22, 2020

Understanding how to schedule and engage your staff is one of the most essential aspects of being a successful restaurant owner or operator. Recruiting better candidates to re-engage your workforce. Not only will this save you time, but you’ll be able to easily connect with broader and more qualified candidates.

Guest Recovery 148

Guest Recovery Recruiting Document Point of Sale 148

Modern Restaurant Management

MAY 27, 2020

In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. Takeout For Good. GroupRaise is inviting restaurants across the country to join their Takeout For Good initiative happening on June 2. Aramark Creates Safety Plans.

Food Safety 159

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 159

Modern Restaurant Management

MAY 5, 2021

Casual Dining velocity has grown by 158 percent over the same period, suggesting many of the Casual Dining business models were able to maintain sales to some degree through pandemic restrictions. The Value of Trust. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries.

2021 191

2021 Loyalty Program Coupons Fast Casual 191

Modern Restaurant Management

JULY 7, 2020

In this edition of MRM News Bites, we feature the latest delivery platform consolidation, the release of PPP loan information and ServSafe Dining Commitment. The PPP has been a bridge for many during the shutdown, but the restaurant industry is still looking at months of starts and stops to find a new normal in business operations.

Mobile Ordering 173

Mobile Ordering Restaurant Law Seating Customer Service 173

Modern Restaurant Management

JUNE 8, 2020

In this edition of MRM News Bites, we feature the latest on PPP loans and newest tech and products to help restaurants on the road to recovery. PPP Goes Flexible. President Trump signed H.R.7010 Key takeaways include: Borrowers now have 24 weeks to use the funds instead of eight. Free Reopening Kits. US Foods Holding Corp.

Guest Recovery 136

Guest Recovery Food Safety Employee Relations Mobile Ordering 136

Modern Restaurant Management

JULY 14, 2020

Miso Robotics understood where we could improve and stay true to White Castle’s brand of taste, innovation and best-in-class dining. The deployment will test speeds in production, taste, quality and operational optimization with backend POS integration. White Castle Employs Flippy the Robot.

Mobile Ordering 138

Mobile Ordering Certification Loyalty Program Kitchen Safety 138

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Mixed take-out bag.

2020 193

2020 Loyalty Program Mobile Ordering Fast Casual 193

Modern Restaurant Management

DECEMBER 14, 2020

introduced its "Make It This Winter" platform, which offers a collection of resources, including one-on-one consultations with US Foods experts, informational webinars, new outdoor dining products, and updated online materials and tools for restaurant operators to tackle the ongoing challenges brought on by the COVID-19 pandemic. "With

Webinar 186

Webinar Customer Experience Mobile Ordering Customer Service 186

Modern Restaurant Management

SEPTEMBER 1, 2020

Restaurant Reckoning: Dynamic Diner' SevenRooms released its “Restaurant Reckoning: Dynamic Diner” report, which uncovered new diner personas to help operators understand what motivates guests to dine out in this new era of hospitality. Diner Dynamics.

2020 185

2020 Food Safety Hotels Dine-in 185

Modern Restaurant Management

JUNE 18, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features recovery data, POS performance and shifting habits of diners. On the Road to Recovery. As stay at home orders are lifted, consumers will begin visiting restaurants and businesses locally while practicing social distancing.

2020 160

2020 Guest Recovery Kitchen Safety Online Ordering 160

Modern Restaurant Management

NOVEMBER 19, 2020

Ocean Spray is joining forces with Massachusetts Restaurant United and the COREcares Foundation for this hospitality stimulus, in addition to offering discounts on the brand’s cranberry products to support restaurants on the road to recovery during the COVID-19 pandemic crisis. Supporting Independents. Ocean Spray Cranberries, Inc.

Mobile Ordering 125

Mobile Ordering Kitchen Safety Online Ordering Coaching 125

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. “The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes.

2020 168

2020 Fast Casual Food Safety Guest Recovery 168

Foodable

SEPTEMBER 11, 2020

Check out the Restaurant Recovery Resource to keep up to date on the latest innovations and ideas to help your business recover from the crisis. In this episode of The Barron Report, host Paul Barron breaks down the recent drive-thru and mobile ordering redesign concepts instituted by a number of major restaurant players.

Guest Recovery 63

Guest Recovery Mobile Ordering Fast Casual Fine Dining 63

Restaurant365

MAY 7, 2020

As states and localities start to reopen, restauranteurs begin to prepare for transitioning from off-premise channels to reopening their dining rooms, albeit in a limited approach. Most states have issued executive orders that provide specific requirements that must be followed in order to reopen dining rooms.

Food Safety 142

Food Safety Cash Management Point of Sale Social Media 142

Modern Restaurant Management

SEPTEMBER 14, 2021

“Over the past 40 years, TSFR has developed a strong reputation as a leader in the restaurant industry and fostered a talented and engaged team that delights our guests,” said Mark Schostak, Executive Chairman at TSFR. We look forward to what the next 40 years will bring as we continue to lead the way in our communities.”

Food 164

Food Tip Distribution Guest Recovery Food Safety 164

Modern Restaurant Management

NOVEMBER 17, 2020

Online ordering is obviously huge in 2020, and customers are craving comfort food when they’re ordering in, according to Upserve’s new 2020 State of the Restaurant Industry data collected from the company's 10,000+ restaurant customers. State of the Industry. Holiday Plans Impacted by COVID.

2020 135

2020 Mobile Ordering Online Ordering Merchandise 135

Modern Restaurant Management

SEPTEMBER 15, 2020

Hospitality Recovery Coalition. The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis.

Fast Casual 135

Fast Casual Casual Menu Mobile Ordering 135

Modern Restaurant Management

JANUARY 22, 2021

“This new model will allow our franchisees to go-to-market quicker than ever before, while reducing the overall development and operational costs,” said Jim Stevens, president of Golden Chick. “We’re partnering with top-tier franchise operators who recognize our momentum and are eager to be a part of our story.

Franchise 199

Franchise Franchising 2020 2021 199

Modern Restaurant Management

JUNE 17, 2021

Located in Salina, Kansas, this prototype marks a new chapter for the brand’s design evolution as this option is its first model without a dining room, hosting a double drive-thru and a walk-up ordering station. MRM Franchise Feed features the latest news in the restaurant and MUFSO franchising landscape. Happy Birthday, TCBY.

Franchise 152

Franchise Franchising Food Truck Loyalty Program 152

Modern Restaurant Management

JANUARY 15, 2021

Full-service restaurant chains, which primarily rely on dine-in customers and had few if any off-premises services when the dine-in restrictions went into effect, bore the brunt of the transaction declines throughout the pandemic. An Unpopular Year. For full-service restaurants now, it’s about government restrictions.

2021 143

2021 Fast Casual Fine Dining Point of Sale 143

Modern Restaurant Management

FEBRUARY 1, 2021

The fourth quarter was not good for restaurant sales; each month posted worse same-store sales growth than the previous month, according to Black Box Guest Intelligence. The rapidly spiking number of COVID-19 cases came with tighter dine-in restrictions in some areas and may have discouraged some potential diners due to health risks.

2021 126

2021 Point of Sale Guest Recovery Travel 126

Modern Restaurant Management

MAY 5, 2020

Yelp launched a number of new features to support businesses owners who have adapted their operational models, in addition to giving consumers the ability to better discover businesses that meet their needs. In this edition of MRM News Bites, we have tech investments, new products, charitable endeavors and more. Engage Acquires Boston Market.

Guest Recovery 105

Guest Recovery Food Safety Loyalty Program Point of Sale 105