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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

The restaurant experience was once solely comprised of human-to-human, in-person experiences. Fast food and food delivery gradually began changing that equation. Then, in 2020, we saw the restaurant industry go through a major digital upheaval, spurred by the COVID-19 pandemic. The goal was to get this process down to one hour, or less.

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Overlooked Traits When Hiring Restaurant Managers

Modern Restaurant Management

Having good communication skills makes sure all information is passed on correctly to the part of the restaurant that needs it when they need it. A manager who focuses on customer satisfaction ensures that every part of the restaurant is tailored to enhance the dining experience of everyone.

Hiring 419
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Prepping for Off-Premise: Navigating Potential Restaurant Reclosures 

Modern Restaurant Management

Hospitality operators can take steps now to not only ensure an easier transition but also maintain revenue streams and guest loyalty even if on-premise dining goes away. Many operators were able to pivot to delivery or pick-up offerings when dining rooms closed. Diversifying Revenue Streams. drive-thru, curbside pick-up, etc.).

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How Technology Tools Help Restaurateurs Do More With Less

Modern Restaurant Management

When properly deployed, they can transform the employee experience by improving daily operations, syncing front-of-house and back-of-house communication and execution, and delivering a memorable dining experience that won’t send staff to the walk-in cooler for a good cry. What Makes Hospitality So Vital to the Dining Experience?

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Using Tech for Better Guest Engagement

Modern Restaurant Management

Restaurants will focus on creating story-driven dining experiences, harnessing technology and local partnerships to deepen emotional engagement with guests, according to the "2024 State of the Industry: Future of In-Restaurant Dining" report by Incisiv in collaboration with Toshiba Global Commerce Solutions.

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Great Expectations as Customers Show Increased Appetite for Swift Service and Customization

Modern Restaurant Management

But with the growth in off-premise dining comes extra pressure for businesses. As a result of the change in dining habits, consumer expectations have actually increased post-COVID, and for each and every restaurant that wants to survive, it is crucial that those expectations are not just met, but exceeded.

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23 Waiter Interview Questions to Hire the Best Staff for Your Restaurant

7 Shifts

How would you recommend menu items to guests to enhance their dining experience? How do you handle special dietary requests or food allergies? Aside from providing the best dining experience, order-taking accuracy can help you avoid food waste and unnecessary costs. What did you do? What restaurant tools have you used?

Hiring 195