Remove Design Remove Loyalty Program Remove POS
article thumbnail

How Restaurants Can Use Digital Hosts

Modern Restaurant Management

These agents are intelligent conversational digital hosts , designed to interact with customers over the phone (or via text), providing a seamless experience that mimics human conversation. Call forward actions are programmed according to what the caller may be asking for. Access to the POS/online booking system if necessary.

article thumbnail

Value Is the New Battleground for Loyalty

Modern Restaurant Management

The report found that loyalty is eroding as brands worked hard to offer new limited time offers, value meals, upgraded loyalty programs, and digital innovations. Brand loyalty has also shifted significantly, with 33 percent of consumers saying their favorite QSR or FSR brand has changed within the past year.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

2025 Predictions: Brand Loyalty in a Data-Driven, AI-Optimized World

Modern Restaurant Management

Data-backed loyalty programs, in particular, present a key opportunity for marketers to foster deeper customer connections in 2025. In an era where price-conscious diners seek value more than ever, restaurant loyalty programs are becoming indispensable. Start small by choosing technology that connects easily.

2025 275
article thumbnail

Restaurant Giants Declare War on Digital Chaos

Modern Restaurant Management

Reliable experiences build brand loyalty, and systemic processes lead to reliable profit margins. The 2024 State of the Restaurant Industry report revealed that 22 percent of restaurant operators plan to invest in technology like POS software, back-of-house systems, and data analytics in the near future.

article thumbnail

Patio Power: Strategies for Optimizing Outdoor Dining

Modern Restaurant Management

Discover how handheld POS devices and QR code ordering are transforming outdoor spaces into efficient revenue engines. With handhelds, your team is able to spend more time serving guests, instead of going back-and-forth between tables and the POS station. The result? Fewer mistakes, faster ticket times, and higher check averages.

Outdoor 251
article thumbnail

Oh, Canada: The Potential Impact of AI and Tariffs

Modern Restaurant Management

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine.

article thumbnail

A Transformative Move: Black Box Intelligence Acquires Yumpingo

Restaurant Business

Through direct integrations with POS systems and loyalty programs, the feedback captured is not only granular but also immediately actionable.By