Modern Restaurant Management

AUGUST 14, 2024

Here’s the scene of a restaurant using third-party delivery… Dine-in customers walk into the smell of delicious food, but the atmosphere feels more like a busy train station than a place to eat. Drivers who are trying to be more efficient are even batching orders themselves – picking up multiple deliveries at once.

Delivery 449

Delivery Food Order Customer Experience Dine-in 449

Modern Restaurant Management

JANUARY 2, 2025

From smarter ordering systems to food that travels better, here’s what pizzeria owners can expect in the year ahead. The Off-Premises Dining Shift: Food That Travels Well Delivery and pickup continue to dominate the pizza market as off-premises dining solidifies its role in customer behavior.

2025 251

2025 Online Ordering Franchise Franchising 251

Modern Restaurant Management

APRIL 27, 2020

As more states implement restrictions and seating bans on restaurants to curb the spread of COVID-19, many restaurants are offering delivery for the first time and are now more vulnerable to challenges arising from delivery services. Keep delivery cars clean and provide drivers with disinfectants to help them keep their cars clean.

Delivery 383

Delivery Hiring Transportation Food Safety 383

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. Additionally, consumers continue to favor delivery transactions, which are up by 383 percent since 2020. billion transactions and $67 billion in sales in 2024.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

EATER

APRIL 8, 2025

As a nonflier and a travel writer, I spend a lot of time on trains. I often bring my own food on long train rides: okra stew and crab rice, or perhaps my dads spaghetti and meatballs, as well as fruits and cakes, all packed in my trusted backpack cooler, along with an electric travel Crock-Pot that has saved me on many Amtrak trips.

Training 273

Training Food Travel Social Media 273

7 Shifts

MARCH 20, 2020

However, in the wake of COVID-19, restaurants are leaning into alternative ways to move inventory, keep staff working, and delight their guests by focusing on delivery and takeout. We will be announcing a delivery meal kit service beginning this Wednesday through a pre order system.

Delivery 366

Delivery Front of House Back of House Online Ordering 366

Modern Restaurant Management

DECEMBER 26, 2024

While corporate travel is expected to pick up, helping offset a predicted slowdown in leisure spending, the broader hospitality sector must grapple with economic and operational risks. Outsourcing high-risk services, such as delivery, can alleviate exposure to rising auto insurance costs, which are projected to climb in 2025.

2025 418

2025 Management Management Insurance 418

Modern Restaurant Management

JANUARY 4, 2023

Despite inflation taking its toll, many people are continuing to prioritize and enjoy the convenience of takeaway and food delivery with recent Deliverect data revealing that more people are purchasing delivery orders today than they were before the recent increase in the cost of living. Quality, Convenient Deliveries Influence Choice.

Social Media 493

Social Media Delivery Consumer Goods Food Order 493

EATER

FEBRUARY 1, 2021

But some restaurateurs are sticking with in-house delivery or small local companies instead. Even then, Brackett says he never considered signing up with a big third-party delivery service, even though the headquarters of two of the country’s largest providers, Uber Eats and DoorDash, are within walking distance of his restaurant.

Delivery 318

Delivery Online Ordering Customer Service Point of Sale 318

Modern Restaurant Management

NOVEMBER 19, 2019

These talented chefs go above and beyond each day, creating and serving amazing meals to millions of sports fans, students, employees, hospital patients and travelers,” said John Zillmer, Aramark’s Chief Executive Officer. . “We could not be more excited for the National Finals of the Aramark Culinary Excellence Competition.

Delivery 322

Delivery Reservations Customer Experience Retail 322

Modern Restaurant Management

JUNE 24, 2020

On-Demand Delivery for Square Online Store. Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website. The buyer receives text updates with links to live maps to track delivery progress.

Guest Recovery 539

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 539

Modern Restaurant Management

MAY 16, 2020

Deliver on Delivery. Delivery offers fewer chances for guest recovery than dine-in. Each office may have unique delivery requirements. Is there a receptionist or attendant you should tell your delivery person to ask for? Is there a receptionist or attendant you should tell your delivery person to ask for?

Social Media 450

Social Media Guest Recovery Catering Merchandise 450

Modern Restaurant Management

OCTOBER 13, 2022

Consider Expanding Delivery Options in Your Market. Many restaurants adopted delivery services out of necessity in 2020. For those who still haven’t, it’s worth reconsidering now as inflation impacts customer travel and spending. Reduce Operational Costs and Increase Revenue with Easy Tech Solutions.

Technology 450

Technology Loyalty Program Mobile Ordering Download 450

Modern Restaurant Management

APRIL 24, 2023

Service or delivery fees should also be included. If your budget is $250, we’ll make it work, including whatever gratuity or delivery fees are involved. We want whatever we serve to be the best it can be wherever it travels to. (And you’re getting them for free!).

Catering 493

Catering Website Management Point of Sale Travel 493

Modern Restaurant Management

JULY 1, 2020

Of restaurants that have stayed open, many shifted their focus to takeout and delivery. Even as people head back into restaurants, the increased interest in takeout and delivery is here to stay. Food and grocery delivery options: 79 percent. How the Black Lives Matter Movement Has Impacted the Restaurant Industry.

2020 450

2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

OCTOBER 20, 2020

Dark kitchens or virtual kitchens––real places staffed with non-ectoplasmic people—bring efficiencies to running a restaurant by providing off-site commissary services for delivery orders. Create new foods that are designed to travel. Create a launchpad for new delivery modes—literally.

Front of House 508

Front of House Kitchen Safety Food Back of House 508

Modern Restaurant Management

MARCH 31, 2021

On the other hand, our society has also become very comfortable with ordering online and receiving contactless home or curbside delivery. Management should ensure their processes are the most hospitable they can be by regularly completing their facility’s own online ordering and delivery process. Fulfilling Other Needs.

Customer Service 474

Customer Service Customer Experience Online Ordering Hospitality 474

Modern Restaurant Management

DECEMBER 22, 2020

As we head into the new year, we expect to see consumers traveling less, shifting their discretionary travel spending to local experiences like restaurants. Take a NYC resident who has become a regular delivery patron of one of their favorite restaurants throughout the pandemic.

2021 474

2021 Fine Dining Online Ordering Travel 474

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. Takeout and delivery increased 300X in a couple of weeks relative to reservations and wait list on Yelp. Yelp Economic Average.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Squirrel Systems

FEBRUARY 13, 2025

From sustainable practices and health-conscious menus to tech-enhanced dining and global flavors, hotel and resort restaurants are adapting to meet the diverse needs of the modern traveler. Sustainable packaging, reusable materials, and zero-waste practices will be the norm for takeout and delivery services.

Hotels 94

Hotels 2025 Travel Dietary Restrictions 94

ChowNow

JUNE 12, 2025

Refine Your Menu to Work Smarter Focus on the menu items that are proven sellers, easy to prep, and travel well for takeout or delivery options. Upgrade Your Packaging to Match the Experience Branded packaging reinforces your identity and leaves a stronger impression, especially for takeout or delivery options.

Loyalty Program 195

Loyalty Program Social Media Online Ordering Email Marketing 195

Modern Restaurant Management

MAY 10, 2021

The area of restaurant operation that presents the most opportunity for improvement is takeout and delivery. Restaurants can stand out to diners by ensuring they put as much care into delivery as the rest of their operation. Delivery is still all about the guest experience and your value proposition.

Food Safety 487

Food Safety Customer Experience Customer Service Entertainment 487

Modern Restaurant Management

JANUARY 18, 2021

Over the past year, many restaurants have reduced the stress of the system by having consumers order online, by phone or mobile app, while additionally offering curbside delivery at the nearest point of retail. Businesses can set themselves apart from competitors by supplying niche experiences.

Loyalty Program 508

Loyalty Program Mobile Ordering Online Ordering Customer Experience 508

Modern Restaurant Management

FEBRUARY 17, 2022

Consider Offering Curbside Service and Delivery. Many customers are less likely to go out and sit at a restaurant when temperatures are harsh, and would rather order delivery or curbside takeout if the option is available. Consider making food that travels well for those who select curbside pickup or delivery.

Social Media 474

Social Media Seasonal Menu Customer Service Delivery 474

Restaurant Business

JUNE 23, 2025

Starbucks’ deal with Empower Delivery fits the acqui-hire framework. One example is OpenAI’s Operator, a tool that can perform web-based tasks like making a restaurant reservation or ordering food from a delivery app. Now the restaurant industry is getting its own version, thanks to delivery apps like DoorDash, Uber Eats and Wonder.

Hiring 173

Hiring Mobile Ordering Advertising Leadership 173

Modern Restaurant Management

APRIL 26, 2021

As the effects of COVID-19 subside, the industry is expected to continue growing as consumers increase spending on discretionary purchases, such as outdoor dining, outdoor events, and travel, including hotel stays. For example, the use of food delivery services skyrocketed during the pandemic and I do not expect that to change.

Hospitality 474

Hospitality Presentation Outdoor Travel 474

Modern Restaurant Management

AUGUST 6, 2020

Second, it is becoming essential to focus on items that will travel well for upwards of 30 minutes in a third-party delivery or for a customer to pick up. Many recent surveys show that restaurants with professional food photos featured on delivery apps perform significantly better.

Front of House 531

Front of House Inventory Food Safety Social Media 531

Modern Restaurant Management

JULY 11, 2025

The dishes in your menu that are prepared with local products tell your customers that the food is fresher, as those ingredients have a shorter distance to travel. Besides, sourcing locally minimizes the environmental impact associated with long-distance transportation, such as carbon emissions from trucks or planes.

Menu 221

Menu Marketing Email Marketing Seasonal Menu 221

7 Shifts

MAY 1, 2020

However, pivoting your business model to takeout and delivery is not always the best—or only—option your restaurant has to boost sales during this time. Available from our sister restaurant @unasaskatoon for pickup or delivery. Alcohol delivery ?? You don’t have to be a brewery or bar to get into the delivery game either.

FOH 364

FOH Online Ordering Delivery Food Order 364

Modern Restaurant Management

DECEMBER 27, 2022

Since customers have become accustomed to the hybrid of in-person, pickup and delivery, restaurants need to excel at all these models, focusing on safety and accuracy for each. During the pandemic, travel restrictions and social distancing efforts meant that many restaurants couldn’t conduct third-party inspections per usual.

Food Safety 566

Food Safety Audits Food Supply Food 566

Modern Restaurant Management

AUGUST 19, 2020

Restaurants have been quick to adapt to the changing COVID-19 environment by implementing systems that offer curbside pickup and delivery while aggressively marketing their local takeout and outdoor dining options. Would you like to travel to the Veneto region or to Napa Valley in your glass today? Order and keep track of delivery.

Cash Management 572

Cash Management Point of Sale Consumer Goods Small Business 572

Modern Restaurant Management

JANUARY 20, 2022

Drivers will have more time to eat, go through drive-throughs with the vehicles, use both hands when eating, and longer travel times will become more commonplace. Before the use of self-driving passenger vehicles becomes common, it is likely that there will be the use of autonomous delivery vehicles. Optimized Delivery Processes.

Food Order 520

Food Order Waste Online Ordering Email Marketing 520

ChowNow

NOVEMBER 18, 2020

2020 has put a spotlight on delivery. Dining room closures nationwide due to the COVID-19 pandemic has made delivery a critical part of business operations. Many restaurateurs have been left to evaluate the best food delivery service for their restaurant. . Sixty-eight percent said that delivery increased their revenue.

Delivery 195

Delivery Food Customer Service Customer Experience 195

Modern Restaurant Management

FEBRUARY 25, 2021

Among the other insights: Restaurants expect 62 percent of their revenue to come from takeout or delivery in 2021. 58 percent of restaurants prefer to use their own app or website for delivery. Restaurants that are using online ordering for delivery and takeout expect. 62 percent of revenue to come through those online channels.

Social Media 395

Social Media Retail Website Management Online Ordering 395

Modern Restaurant Management

JULY 26, 2024

That means providing clear, action-oriented messages, delivered through proper delivery channels. Tell trading partners what happened, which batches of products were contaminated, where the products traveled, and how to dispose of contaminated products. To accomplish this: Prepare in advance. Focus on the facts.

Communication 465

Communication Food Safety Social Media Loyalty Program 465

ChowNow

DECEMBER 16, 2020

The restaurant delivery business has grown enormously in recent years, and it shows no signs of fading. Since the start of the COVID-19 pandemic, roughly half of all consumers have ordered delivery from a restaurant, and delivery sales have increased by 120 percent. That said, it can be difficult to get delivery right.

Delivery 195

Delivery Email Marketing Mobile Ordering Online Ordering 195

Modern Restaurant Management

MARCH 22, 2022

For example, the rise of ordering and delivery apps was due to consumers staying indoors to abide by social distancing rules. Food Delivery and Service Robots. The food and beverage industry is no stranger to new technologies, especially in the past couple of years with the boom of online ordering apps and QR code technology.

Mobile Ordering 507

Mobile Ordering Social Media Online Ordering Food Order 507