ChowNow

MARCH 13, 2025

Managing delivery orders shouldnt feel like running an obstacle course, but for many restaurant operators, thats exactly what it is. Juggling multiple food delivery apps means switching between tablets, manually entering orders into the POS, and trying to keep track of ever-changing fees and commissions. Which apps are performing best?

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Delivery Food Food Order Point of Sale 195

Modern Restaurant Management

DECEMBER 23, 2024

Sustainability Takes Center Stage Sustainability is no longer an optional value—it’s a demand from environmentally conscious consumers. The movement toward sustainable operations aligns with broader industry goals to minimize environmental impact and attract a generation of socially responsible diners.

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2025 Hospitality Bar Customer Experience 347

Modern Restaurant Management

MARCH 18, 2025

Instant Gratification and Sustainability Consumers today are deeply immersed in a culture of instant gratification, where anything that disrupts immediacy can feel like an inconvenience. From mobile wallets and contactless payments to QR codes and autonomous delivery systems, consumers expect their interactions with brands to be effortless.

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2025 Sustainability Social Media Customer Experience 322

Modern Restaurant Management

APRIL 21, 2022

Sustainability continues to be a pressing issue for restaurants and the world. One of the penultimate responsibilities as a professional chef is learning to work sustainably. One of the penultimate responsibilities as a professional chef is learning to work sustainably. Lisa Dahl, Chef and Restaurateur, Dahl Restaurant Group.

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Sustainability Waste Food Supply Recycling 451

Modern Restaurant Management

JULY 24, 2023

AI can also improve sustainability within restaurants – and throughout their supply chains – with huge benefits that include waste and carbon emissions reduction, cost savings, and meeting consumer demand. Improving sustainability. AI is also significantly improving sustainability in restaurant supply chains.

Supplies 419

Supplies Sustainability Food Supply Food Safety 419

Modern Restaurant Management

MARCH 20, 2025

The challenges can be overwhelming, from managing multiple orders to coordinating staff and ensuring timely deliveries. By addressing these issues, you can pave the way for sustainable success and expansion. Additionally, optimizing your delivery logistics with data-driven tools can reduce delays and improve delivery times.

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Catering Delivery Customer Service Customer Experience 353

Modern Restaurant Management

OCTOBER 1, 2020

Ever since the pandemic began, the restaurant industry has been in a sustained state of pivot. Many have started offering their menus on third-party delivery websites. Delivery, digital ordering and the digital tools associated are at the heart of many discussions in the industry.

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Delivery Loyalty Program Download Online Ordering 495

Modern Restaurant Management

JUNE 30, 2022

Within the F&B sector, the pandemic has spurred the rise in online deliveries, prompting restaurants to upgrade their legacy systems, as a means of meeting customer demands. Here’s how food delivery software can help. A comprehensive delivery management platform has all of these things taken care of.

Delivery 419

Delivery Food Online Ordering Food Order 419

The Rail

NOVEMBER 11, 2024

By Julia Nikolaus, Contributor Sustainability has become crucial to the success of restaurants. The Importance of Sustainability in the Restaurant Industry Up until now, restaurants have contributed significantly to environmental pollution. These ethical shifts make sustainability a win-win for the environment and your restaurant.

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Sustainability Compost Recycling Agriculture 130

Modern Restaurant Management

APRIL 9, 2025

For more than two decades Sam Ballas, Founder of East Coast Wings + Grill, has focused on brand building in a smart and sustainable manner. Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive.

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Loyalty Program Franchising Franchise Fast Casual 252

EATER

APRIL 30, 2025

In September 2020, amid COVID-related dine-in restrictions, Huang started using its kitchen for a delivery-only pop-up, selling a cross between Nashville hot chicken and Sichuan fried chicken. Quick-service restaurants arent really sustainable at one. On delivery When it was a pop-up, I did my own routing; I hired my own drivers.

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Serving 2025 Fine Dining Employee Relations 268

Modern Restaurant Management

JULY 12, 2024

With 58 percent of consumers prioritizing sustainability when dining out, embracing sustainability within restaurant operations isn’t just a goal, but a strategy to attract and retain customers and boost revenue. The case for sustainable solutions Plastic pollution has reached alarming levels.

Sustainability 252

Sustainability 2050 Front of House Transportation 252

Modern Restaurant Management

MAY 7, 2021

” Understanding that sustainability requires partnership throughout the supply chain, Burger King are partnering with The Coca-Cola Company and Kraft Heinz to bring these initiatives to life. . to enable delivery of the restaurant chain’s menu items to Waitr users. Waitr Partners with Red Robin. Waitr Holdings Inc.

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Franchising Franchise Sustainability Fast Casual 434

Modern Restaurant Management

JANUARY 22, 2025

For example, ghost kitchens' layout allows for optimizing food preparation at high volume and lower costs in delivery-centric kitchens. Restaurants that are adding hybrid models offering traditional dining, delivery, and pickup services can use 3D design tools to carve out strategic space for each function.

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Design Technology Fine Dining Fast Casual 221

Modern Restaurant Management

DECEMBER 26, 2024

Outsourcing high-risk services, such as delivery, can alleviate exposure to rising auto insurance costs, which are projected to climb in 2025. Considering the inflationary and labor strains, proactive risk management and operational adjustments will be crucial to sustaining profitability in the year ahead.

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2025 Management Management Insurance 418

Modern Restaurant Management

FEBRUARY 8, 2023

At the heart of these restaurants is their commitment to sustainability, with top chefs championing locally-produced sustainable ingredients to create their award-winning dishes and working with smallholder farmers and suppliers. Meanwhile, mobile delivery and online takeouts, or even opening an online store can be new revenue streams.

Fine Dining 495

Fine Dining Technology Front of House Sustainability 495

Modern Restaurant Management

FEBRUARY 1, 2024

Food delivery services have not only changed the way people eat, but they have also provided restaurant operators with both obstacles and possibilities. Understanding the Landscape Food delivery services have changed the restaurant sector, causing an evolution in consumer expectations.

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Delivery Food Food Supply Customer Service 252

Modern Restaurant Management

AUGUST 25, 2021

Luckily, a commitment to more sustainable operations can coexist with healthy profits, and even growing margins. Below are five important areas of focus for restaurant and catering professionals who are re-imagining their operations for a newer, more sustainable normal. Using less delivery packaging is a great way to begin.

Ordering 494

Ordering Operations Sustainability Food Supply 494

Modern Restaurant Management

FEBRUARY 1, 2022

Many operators will devote their resources to online or app ordering, reservations, mobile payment, or delivery management, in addition to back-of-the-house technology. Streamlined Menus with More Plant-Based Options and Sustainable Packaging. Roughly half of U.S.

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2022 2030 Food Supply Recruiting 520

ChowNow

MARCH 21, 2025

Values: Are they eco-conscious, looking for sustainable and local ingredients? Online Ordering Behavior: Are they more likely to dine in, take out, or order for delivery? Online Ordering Trends: See who prefers delivery vs. pick-up, and which menu items are most popular online. or How often do you order delivery?

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Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

MAY 26, 2020

In response to these changes, many restaurants will be serving in-person diners at a limited capacity, while maintaining an accelerated demand for food deliveries. Focus on your core strengths to sustain sales and keep your customers coming back.

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Social Media Coupons Customer Service Customer Experience 521

Modern Restaurant Management

JUNE 3, 2025

Convenience is huge too, especially with the continued demand for delivery and takeout, so promoting easy online ordering or contactless service hits the mark. Health-conscious messages are also big—things like offering plant-based meals, gluten-free options, or low-calorie dishes are appealing to guests who want healthier choices.

Marketing 380

Marketing Loyalty Program Email Marketing Customer Experience 380

Modern Restaurant Management

OCTOBER 8, 2021

Many small business owners added online storefronts and delivery services to help sustain their business admidst vanishing in-store customers, but they now face a new economic threat – friendly fraud. For restaurant owners, it’s delivery dine and dash. Taking pictures of all items in a delivery order.

Mobile Ordering 501

Mobile Ordering Online Ordering Front of House Customer Service 501

Modern Restaurant Management

FEBRUARY 16, 2021

With many restaurants closed for in-person dining on and off throughout the pandemic, the food service industry shifted to delivery and takeout as a business imperative. According to SEC filings, food delivery apps experienced tremendous growth in 2020 earning a combined $5.5 billion from the same period in 2019.

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Food Safety Recycling Restaurant Law Front of House 559

Modern Restaurant Management

AUGUST 5, 2021

Home Delivery, Contactless Society, Increased Remote Work and the Gen-Z Digital Generation. The use of delivery apps, like UberEats and DoorDash, provided a much-needed revenue stream allowing restaurants to rely less on an in-person brick-and-mortar experience.

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Food Truck Retail Mobile Ordering Food Safety 540

Modern Restaurant Management

OCTOBER 24, 2024

Read any article enumerating the current or emerging trends in restaurants and retail and you will see ideas of health and wellness, environmental sustainability, and brand authenticity coming to the fore. Green Restaurant and Slow Food were others we considered. But it was the pivots in the pandemic that pointed us toward B.

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Certification Fast Casual Front of House Government 221

Modern Restaurant Management

JULY 16, 2024

Personalization engines that enable individualized loyalty experiences are key to creating and sustaining win–win experiences. "Restaurants Personalization engines that enable individualized loyalty experiences are key to creating and sustaining win–win experiences. welcome reward, birthday reward, segmentation).

Innovation 494

Innovation Loyalty Program Email Marketing Customer Experience 494

Modern Restaurant Management

JANUARY 3, 2025

Quick-service and fast-casual concepts are leading this transformation, developing layouts that can seamlessly shift between dine-in, takeout, delivery, and potentially even catering or retail components. How does it dovetail with sustainability goals?

Fast Casual 252

Fast Casual 2025 Design Customer Experience 252

Modern Restaurant Management

DECEMBER 14, 2020

The past several months have proven to be a wildly transformative time for the restaurant industry, as many operators shift to an off-premise strategy, relying primarily on delivery and takeout orders, to remain open. Having a basic website or relying on a third-party delivery partner to market a virtual brand is not sufficient.

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2030 Customer Experience Delivery Uniforms 522

Modern Restaurant Management

MAY 2, 2022

These tech systems let operators view sales patterns, track inventory, and determine areas of wastage to make smarter, more profitable and sustainable choices. Chefs are utilizing what’s in their pantries and what they get in their produce and protein deliveries to create delicious, creative meals. Use what you have.

Food Safety 547

Food Safety Food Supply Waste Sustainability 547

Modern Restaurant Management

DECEMBER 30, 2024

This recovery was largely supported by strong takeout and delivery sales, which played a crucial role in sustaining revenue streams. Despite contending with rising operational costs, especially in food and labor, franchisees and multi-unit operators experienced growth in guest traffic and profit margins.

Loyalty Program 252

Loyalty Program Franchise Franchising 2025 252

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. One great thing about the online delivery market is that it produces massive amounts of data. Christopher Baron of RedBaron Consulting.

Mobile Ordering 540

Mobile Ordering Front of House Customer Service Customer Experience 540

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

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2022 Mobile Ordering Guest Recovery Point of Sale 540

Modern Restaurant Management

APRIL 11, 2023

Dark Kitchens See the Light Dark kitchens – also known as ghost/cloud kitchens or virtual restaurants – produce food for takeout or delivery with no dine-in or customer-facing areas. The company is catering to changing customer needs and preferences and positioning itself as socially responsible and sustainable.

Customer Service 476

Customer Service Fast Casual Sustainability Customer Experience 476

Modern Restaurant Management

MARCH 16, 2021

We’re continually learning about new and innovative ways to help our clients be more sustainable—whether that be choosing eco-friendly materials and fixtures or finding new products that use recycled or compostable packaging. Think paper straws versus plastic. The focus is to cut down the impact we have on the environment.

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Fast Casual Front of House Fine Dining Mobile Ordering 391

Modern Restaurant Management

DECEMBER 27, 2022

Focus on Sustainable Food Production. As climate change puts traditional farming methods – and food production – at risk, there will be a renewed effort around sustainable food production, like vertical farming, hydroponics, and aquaponics. In the coming year, operators should rely on restaurant technology (ResTech) to help them: 1.

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Food Safety Audits Food Supply Food 566

Modern Restaurant Management

DECEMBER 14, 2021

According to the National Restaurant Association’s State of the Industry report, 68 percent of customers say they are more likely to purchase takeout or delivery of food than they were before the pandemic. Consumers are showing similar signs of permanent behavioral change. And many will continue to do so in new ways.

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2022 Employee Relations Outdoor Fast Casual 510