Modern Restaurant Management

NOVEMBER 23, 2021

Today’s restaurant guests are more selective about their dining experiences, and boosting customer loyalty is crucial as restaurants shift into this next phase of service and look toward the holidays. Customers now expect more than a simple rewards program or general mailing list. Enhancing the In-Person Experience.

Loyalty Program 184

Loyalty Program Email Marketing Customer Experience Seasonal Menu 184

Modern Restaurant Management

DECEMBER 9, 2020

Full-service restaurants pivoted quickly to curbside pickup, takeout and delivery. Last month, Pret A Manger became the latest restaurant chain to join the subscription economy, launching the YourPret Barista program that offers members up to five drinks per day in exchange for a monthly fee. Customer Connections.

Loyalty Program 177

Loyalty Program Customer Service Consumer Goods Online Ordering 177

Modern Restaurant Management

JANUARY 3, 2024

In 2024, brands will continue to overcome the challenge of accessing and aggregating this valuable owned data to cultivate this level of hospitality and long-term brand loyalty. Stored value will also emerge as a critical element in loyalty programs, offering added flexibility and customer benefits. – Joe Hand Jr.,

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

Modern Restaurant Management

SEPTEMBER 7, 2023

Whether it's discovering and researching new restaurants, reading reviews, making reservations, or utilizing food delivery services and apps, restaurants must adopt a robust online marketing program. For busy restaurant operators, staying on top of an online marketing program can be challenging.

Marketing 197

Marketing Loyalty Program Customer Service Catering 197

Modern Restaurant Management

JANUARY 8, 2024

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences. Nothing is fraud proof.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

The Rail

DECEMBER 11, 2023

Through leveraging advanced machine learning and real-time data, digital ordering platforms can be an incisive tool when it comes to brand loyalty and customer retention. Taking the next step in readying your restaurant or food delivery service for digital ordering can come with many benefits.

Loyalty Program 59

Loyalty Program Ordering Mobile Ordering Online Ordering 59

Modern Restaurant Management

DECEMBER 5, 2022

To ensure sustainable results, owners must consider implementing technology that integrates with existing POS systems and accepts & tracks a variety of payment methods, all the while collecting actionable data on each customer transaction. Restaurants could better predict and manage specific diner preferences and habits.

Loyalty Program 223

Loyalty Program Mobile Ordering Employee Relations Customer Experience 223

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. We also think there will be a greater focus on sustainability efforts throughout the industry. We also think there will be a greater focus on sustainability efforts throughout the industry.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Modern Restaurant Management

DECEMBER 21, 2022

Typically smaller but more frequent increases, especially on the big movers, will produce better, more sustainable results. Typically smaller but more frequent increases, especially on the big movers, will produce better, more sustainable results. Don’t be afraid to increase price. Your CPA can help with this.

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

7 Shifts

NOVEMBER 9, 2022

These can be customers that have the potential to order high-value items, customers that are receptive to brand loyalty marketing, and prospects that fit your business strategy related to location, demographics, and spending habits. Loyalty programs. Once you find your goals, move on to the people you want to target.

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 210

2022 Mobile Ordering Guest Recovery Point of Sale 210

Chowly

FEBRUARY 23, 2024

The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. Additionally, 81% of potential consumers express likelihood in joining loyalty programs, signaling a growing appetite for personalized and rewarding dining experiences.

2024 96

2024 Loyalty Program 2023 Point of Sale 96

Squirrel Systems

FEBRUARY 16, 2024

As we settle into 2024, the restaurant industry stands on the cusp of transformative changes, shaped by evolving consumer preferences, sustainability concerns, and a relentless pace of technological innovation. They support online ordering, mobile payments, and loyalty programs and can integrate with third-party delivery services.

2024 52

2024 Technology Menu Mobile Ordering 52

Lavu

NOVEMBER 17, 2023

By comprehending the financial dynamics at play, restaurateurs can make informed decisions that contribute to their overall profits and sustainability. Aggressive marketing with loyalty programs and limited-time offers drives customer traffic and increases sales.

Fast Casual 123

Fast Casual Fine Dining Food Truck Loyalty Program 123

The Restaurant Times

JULY 14, 2020

Customers are now seeking convenience and expecting timely and hygienic doorstep delivery options. As the trend of online ordering is at its peak right now, it is also gaining importance for restaurants in terms of enhancing customer loyalty and boosting ROI. How To Optimize Online Ordering Experience And Increase Customer Loyalty.

Online Ordering 97

Online Ordering Ordering Loyalty Program Social Media 97

Modern Restaurant Management

JANUARY 12, 2021

As app-based delivery, drive-through and take-out services surpass indoor dining, not only does providing an excellent customer experience show customers you appreciate their business, but it also enables you to set the stage for customer loyalty that will continue to grow well beyond the pandemic. Protecting Brand Reputation.

Fast Casual 134

Fast Casual Food Safety Loyalty Program Customer Experience 134

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 177

2022 Food Supply Back of House Kitchen Safety 177

The Restaurant Times

FEBRUARY 22, 2022

Restaurant startup developments in recent years have included a variety of food delivery alternatives, company expansion, service innovation, extended online ordering, assemble-your-meal popup businesses, and many others. . Sustainable Business Practices . Popular Restaurant Start-Up Trends 2022.

2022 98

2022 Front of House Cash Management Online Ordering 98

The Restaurant Times

NOVEMBER 20, 2021

The slowdown in the F&B sector due to the pandemic has compelled restaurant operators to think about better ways to sustain and grow their businesses in the future. Offering Deliveries Through Cloud Kitchens. Introducing Customer Loyalty Programs. 6 Growth Tactics Adopted By Middle East Restaurants .

Loyalty Program 52

Loyalty Program Online Ordering Point of Sale Mobile Ordering 52

Modern Restaurant Management

OCTOBER 5, 2022

Here’s how loyalty programs often pan out: A customer downloads the app. Although the average consumer belongs to 15 or so loyalty programs, they use fewer than seven. So how can you make your loyalty program stand out instead of going stale? Does that sound familiar?

Loyalty Program 178

Loyalty Program Customer Experience Online Ordering Food Order 178

Modern Restaurant Management

SEPTEMBER 15, 2021

78 percent of Canadians have ordered delivery within six months prior to the survey. 78 percent of Canadians have ordered delivery within six months prior to the survey. Quebec ordered delivery the most, with 84 percent saying they had ordered within the last six months. ” Supporting Local. ” Supporting Local. .”

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2021 Loyalty Program Retail Online Ordering 170

Open for Business

MAY 19, 2023

And showing that you’re aware of the latest trends can attract new guests, build loyalty, and raise your profile. Guest demand sustainability Restaurant and hotel guests care about the environment more than ever before. Another option for making guests feel extra special while encouraging them to spend is a loyalty program.

2023 78

2023 Hospitality Loyalty Program Email Marketing 78

The Restaurant Times

MARCH 29, 2021

Leverage Online Delivery By Establishing Your Delivery System. According to statistics, online food delivery revenue in UAE is expected to show annual growth of US$1,219m in 2021. Restaurant operators must understand the necessity of enabling a robust online food delivery system to increase their sales.

Loyalty Program 52

Loyalty Program Point of Sale Online Ordering Seasonal Menu 52

Apicbase

NOVEMBER 4, 2022

Apicbase partner Yollty , a loyalty software based in Luxembourg, takes a closer look at the critical areas of digital transformation in hospitality. Using ingredients that you specify, artificial intelligence programs can develop recipes based on globally aggregated data and aid in the R&D phase of menu development. .

Loyalty Program 52

Loyalty Program Hospitality Point of Sale Allergens 52

The Restaurant Times

NOVEMBER 15, 2021

Restrictions imposed on restaurants as a result of the coronavirus outbreak, on the other hand, have led several to reassess their strategies for reaching and sustaining operating efficiency. Takeout And Delivery. Not every food item is suitable for delivery, nor should it be. Loyalty Programs.

Loyalty Program 52

Loyalty Program Online Ordering Social Media Point of Sale 52

The Restaurant Times

NOVEMBER 23, 2020

Online food delivery now accounts for a substantial revenue share of the entire restaurant business. Given the present scenario, businesses that want to sustain, flourish, and earn good profit must have a strong order taking mechanism that enables customers to place orders at convenience. Takeaways and deliveries.

Ordering 111

Ordering Online Ordering Loyalty Program Mobile Ordering 111

SpotOn

MARCH 12, 2024

Sometimes, it's free food delivery for people who appreciate it. Guests are bombarded by restaurant ads showcasing everything from meticulously crafted healthy food to generous fast food loyalty programs. The project will be more sustainable if you can save yourself a few hours a week. Direct Mail.

Email Marketing 98

Email Marketing Social Media Advertising Online Ordering 98

The Restaurant Times

DECEMBER 3, 2020

Haq mentions that a significant change in the dining preferences and increasing levels of delivery and takeaway orders lead them to reduce 50% of the seating capacity. Making delivery business efficient . Shakir Haq believes that delivery and takeaway orders would again observe a huge spike once the festive season is over.

Hotels 98

Hotels Loyalty Program Food Safety Point of Sale 98

Modern Restaurant Management

JUNE 9, 2020

.” Before COVID-19 they were coming into your location, and now they are ordering takeout or delivery. To keep the loyal customer happy, you provide them great service and even offer access to a general loyalty program—the same things you do for every other customer, loyal or not.

Loyalty Program 123

Loyalty Program Customer Experience Customer Service Consumer Goods 123

Mad Mobile

MAY 22, 2024

In the past, a wallet full of coffee shop punch cards was as close as most people got to restaurant loyalty programs. It’s up to bars and restaurants to embrace modern loyalty strategies in order to attract and retain these customers. Here are a few aspects to prioritize in order to attract–and hold–their attention.

Loyalty Program 40

Loyalty Program Mobile Ordering Social Media Customer Experience 40

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. This indicates that free delivery is quickly becoming an expectation or at least a defining reason for choosing one brand over another. percent in March.

2020 170

2020 Fast Casual Point of Sale Online Ordering 170

ChowNow

MARCH 17, 2021

It also sped up adoption of digital tools to facilitate takeout, delivery, and on-premise digital ordering. Restaurants expect 62% of their revenue to come from takeout and delivery in 2021. 42% of restaurants plan to invest in customer loyalty programs. Restaurant Industry Statistics: Delivery. Constant Contact ).

Mobile Ordering 78

Mobile Ordering Download Online Ordering Loyalty Program 78

Modern Restaurant Management

JULY 30, 2021

This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. “This program is a way to empower and equip restaurant employees with tools and resources to help them succeed and achieve their goals. To be able to offer these types of resources means a lot.

Franchise 198

Franchise Franchising Fast Casual Point of Sale 198

Modern Restaurant Management

OCTOBER 22, 2020

Together, they are launching the Pathways to Black Franchise Ownership program, an innovative personal development training initiative that equips potential business owners to operate high-performing businesses. The program’s goal is to create 100 Black-owned franchise restaurants by the end of 2022 and to continue growing that number.

Franchise 120

Franchise Franchising Loyalty Program Kitchen Safety 120

Modern Restaurant Management

APRIL 14, 2020

In addition to the latest resources on COVID-19 restaurant and employee recovery programs, RestaurantsAct.com offers a brand new, industry-first interactive map of each state, District of Columbia and Puerto Rico. ” The experts at Parts Town authored a blog post for independent restaurants about how to transition toward delivery. .”

Online Ordering 207

Online Ordering Back of House Customer Service Small Business 207

Modern Restaurant Management

JUNE 3, 2021

This edition of MRM Research Roundup features What Feeds Us, top delivery apps, popular drinks and who is winning the chicken wars. In the future, 34 percent want menu boards that display their loyalty points and coupon offers while 24 percent want a menu board that greets them by name and knows their regular order. Text ordering.

2021 186

2021 Fast Casual Mobile Ordering Guest Recovery 186

Modern Restaurant Management

JULY 20, 2021

This edition of MRM Research Roundup features the latest news on restaurant recovery, delivery trends, top ice cream toppings and the ideal "delivery doughnut." "This report provides valuable insight into all the ways restaurant brands can improve the online to offline customer experience and drive brand loyalty."

2021 186

2021 Guest Recovery Online Ordering Point of Sale 186