Modern Restaurant Management

DECEMBER 26, 2023

Enhanced Customer Engagement – Restaurants intensified their commitment to customer engagement, using strategies including personalization, loyalty programs, and data analytics to customize offerings and experiences. This helped them improve customer relationships, loyalty, satisfaction, and retention.

Dietary Restrictions 124

Dietary Restrictions 2024 Food Safety Food Supply 124

Modern Restaurant Management

APRIL 10, 2024

For example, restaurant operators can use POS data to develop tailored deals, specials and loyalty rewards. Customers want brands to deliver personalized messages , and BofA Global Research indicates that loyalty programs that encourage customers to engage with the brand can increase short-term spending.

2024 197

2024 2023 Loyalty Program Point of Sale 197

Modern Restaurant Management

JANUARY 8, 2024

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences. Nothing is fraud proof.

2024 216

2024 Loyalty Program Cash Management Customer Experience 216

Modern Restaurant Management

FEBRUARY 14, 2020

Consumers are prioritizing sustainability when it comes to dining choices, driving a trend for going green in the restaurant industry. Concerned about climate change and the environment, these consumers are increasingly spending their dining dollars with restaurants demonstrating sustainability initiatives.

Recycling 227

Recycling Sustainability Loyalty Program Social Media 227

Modern Restaurant Management

JUNE 12, 2023

Brand purpose is crucial in the management of restaurants as it can significantly enhance customer loyalty, employee engagement, and overall business performance. Sustainable sourcing is one social responsibility initiative that resonates with Gen Z. Reducing waste, whether food or packaging, is another initiative that appeals to them.

Social Media 167

Social Media Loyalty Program Communication Sustainability 167

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

Modern Restaurant Management

NOVEMBER 23, 2021

Today’s restaurant guests are more selective about their dining experiences, and boosting customer loyalty is crucial as restaurants shift into this next phase of service and look toward the holidays. Customers now expect more than a simple rewards program or general mailing list. Sustaining Customer Loyalty.

Loyalty Program 190

Loyalty Program Email Marketing Customer Experience Seasonal Menu 190

Modern Restaurant Management

DECEMBER 9, 2020

Last month, Pret A Manger became the latest restaurant chain to join the subscription economy, launching the YourPret Barista program that offers members up to five drinks per day in exchange for a monthly fee. Case in point: the Pret A Manger program costs $26.60 Customer Connections. Individualized Interactions.

Loyalty Program 194

Loyalty Program Customer Service Consumer Goods Online Ordering 194

Modern Restaurant Management

JANUARY 3, 2024

In 2024, brands will continue to overcome the challenge of accessing and aggregating this valuable owned data to cultivate this level of hospitality and long-term brand loyalty. Stored value will also emerge as a critical element in loyalty programs, offering added flexibility and customer benefits. – Joe Hand Jr.,

2024 133

2024 Loyalty Program Customer Experience Customer Service 133

Modern Restaurant Management

SEPTEMBER 7, 2023

Whether it's discovering and researching new restaurants, reading reviews, making reservations, or utilizing food delivery services and apps, restaurants must adopt a robust online marketing program. For busy restaurant operators, staying on top of an online marketing program can be challenging.

Marketing 204

Marketing Loyalty Program Customer Service Catering 204

Modern Restaurant Management

SEPTEMBER 8, 2023

A weak food safety culture can have severe consequences, including product recalls, foodborne illnesses, reputational damage, diminished customer loyalty, and financial losses. For external audiences, spotlighting your commitment to food safety will also help increase consumer trust and loyalty, as well as positive reviews and referrals.

Food Safety 208

Food Safety Allergens Food Audits 208

Modern Restaurant Management

FEBRUARY 14, 2023

Unfortunately, many restaurants are using archaic training programs, so update your training to be current, relevant, and tech driven. When you invest in modern training programs, your employees better understand (and comply with) safety and QA protocols and deliver safer experiences for guests. Boost safety and quality protocols.

Food Safety 190

Food Safety Kitchen Safety Loyalty Program Employee Relations 190

Modern Restaurant Management

DECEMBER 5, 2022

To ensure sustainable results, owners must consider implementing technology that integrates with existing POS systems and accepts & tracks a variety of payment methods, all the while collecting actionable data on each customer transaction. Restaurants could better predict and manage specific diner preferences and habits.

Loyalty Program 225

Loyalty Program Mobile Ordering Employee Relations Customer Experience 225

The Rail

DECEMBER 11, 2023

Through leveraging advanced machine learning and real-time data, digital ordering platforms can be an incisive tool when it comes to brand loyalty and customer retention. These loyalty programs can be great for generating more repeat customers. Still, some restaurant owners are resisting digital transformation and its benefits.

Loyalty Program 59

Loyalty Program Ordering Mobile Ordering Online Ordering 59

Modern Restaurant Management

OCTOBER 18, 2022

People ( especially millennials ) are increasingly interested in sustainability and want to support brands that are aligned with their values. Increasingly, sustainability is also a critical factor for potential investors who want to align with brands who are doing the right thing for their employees, community, and planet.

Audits 190

Audits 2040 Food Safety Consumer Goods 190

Lavu

SEPTEMBER 29, 2023

Some have involved staffing agencies, increased wages, offered signing bonuses, or implemented referral programs to attract new employees in the service industry. Additionally, some businesses have partnered with job training programs and schools to attract a new generation of workers to the industry.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

DECEMBER 21, 2022

Typically smaller but more frequent increases, especially on the big movers, will produce better, more sustainable results. Typically smaller but more frequent increases, especially on the big movers, will produce better, more sustainable results. Don’t be afraid to increase price. Your CPA can help with this.

2023 198

2023 Loyalty Program Mobile Ordering Customer Experience 198

Future Food

SEPTEMBER 6, 2023

Highlighting the Challenge While not all cost of living pressures affect the consumer segments in the same way, the current range and depth of cost pressures across the Australian economy has started to make an impact on F&B spend, eating out and sustainability of F&B businesses.

Hospitality 78

Hospitality Loyalty Program Retail Food 78

Future Food

SEPTEMBER 4, 2023

Highlighting the Challenge While not all cost of living pressures affect the consumer segments in the same way, the current range and depth of cost pressures across the Australian economy has started to make an impact on F&B spend, eating out and sustainability of F&B businesses.

Hospitality 78

Hospitality Loyalty Program Fast Casual Food 78

Modern Restaurant Management

JANUARY 23, 2024

Not to mention a tarnished brand reputation that can have negative impacts on consumer loyalty for years to come. For example, consumers are becoming increasingly conscientious of the sustainability practices of the brands they purchase from. Are you taking action to reduce pollution and energy consumption at your plant?

Food Safety 198

Food Safety Food Supply Beverage Loyalty Program 198

7 Shifts

NOVEMBER 9, 2022

These can be customers that have the potential to order high-value items, customers that are receptive to brand loyalty marketing, and prospects that fit your business strategy related to location, demographics, and spending habits. Loyalty programs. Once you find your goals, move on to the people you want to target.

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

Modern Restaurant Management

OCTOBER 5, 2022

Here’s how loyalty programs often pan out: A customer downloads the app. Although the average consumer belongs to 15 or so loyalty programs, they use fewer than seven. So how can you make your loyalty program stand out instead of going stale? Does that sound familiar?

Loyalty Program 194

Loyalty Program Customer Experience Online Ordering Food Order 194

Open for Business

JUNE 30, 2023

Done well, building a brand creates an emotional connection with guests before they step foot in a restaurant and builds long-term loyalty that keeps them coming back. Establishing a loyalty program can be a large part of a restaurant’s brand. Understanding your restaurant’s brand can bring in more loyalty.

Loyalty Program 78

Loyalty Program Email Marketing Social Media Customer Experience 78

Lavu

NOVEMBER 17, 2023

By comprehending the financial dynamics at play, restaurateurs can make informed decisions that contribute to their overall profits and sustainability. Aggressive marketing with loyalty programs and limited-time offers drives customer traffic and increases sales.

Fast Casual 123

Fast Casual Fine Dining Food Truck Loyalty Program 123

MBB Hospitality

JANUARY 30, 2024

These deals play a pivotal role in drawing new customers and securing the loyalty of regulars. When restaurants deploy discounts, they strategically ignite interest among a broader demographic, extending their reach and fostering customer loyalty. They’re supposed to be a siren call to food lovers.

Loyalty Program 52

Loyalty Program Social Media Customer Experience Events 52

Modern Restaurant Management

OCTOBER 1, 2020

Ever since the pandemic began, the restaurant industry has been in a sustained state of pivot. Some have white-labeled those same delivery services for integration within their organizations, and others have built out programs for pick up or delivery entirely in house.

Delivery 198

Delivery Loyalty Program Download Online Ordering 198

Chowly

FEBRUARY 23, 2024

The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. Additionally, 81% of potential consumers express likelihood in joining loyalty programs, signaling a growing appetite for personalized and rewarding dining experiences.

2024 96

2024 Loyalty Program 2023 Point of Sale 96

Modern Restaurant Management

OCTOBER 5, 2021

Without enough workers to meet diner demand, many restaurants have reduced operating hours and rely on overburdened staff, harming employee satisfaction and reducing critical staff loyalty.

Technology 223

Technology Tip Distribution Front of House Loyalty Program 223

Modern Restaurant Management

DECEMBER 28, 2020

We also think there will be a greater focus on sustainability efforts throughout the industry. We also think there will be a greater focus on sustainability efforts throughout the industry. We celebrate this as it benefits us all when brands focus on sustainability.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Squirrel Systems

FEBRUARY 16, 2024

As we settle into 2024, the restaurant industry stands on the cusp of transformative changes, shaped by evolving consumer preferences, sustainability concerns, and a relentless pace of technological innovation. They support online ordering, mobile payments, and loyalty programs and can integrate with third-party delivery services.

2024 52

2024 Technology Menu Mobile Ordering 52

Modern Restaurant Management

MAY 9, 2023

And with a sustained uptick of restaurant spending – January 2023 was up 24 percent on the same month last year, according to the US Census Bureau – the conditions are ripe for flourishing. But it’s not all about coping and survival – or it shouldn’t be.

Mobile Ordering 178

Mobile Ordering Customer Experience Seasonal Menu Loyalty Program 178

Embrace the Suck

MAY 14, 2023

Restaurant Excellence Guideline #10: Implement a managerial training program that grooms your team for a managerial role within three to six months. Restaurant Excellence Guideline #30: Craft a powerful brand identity to differentiate yourself from competitors and foster customer loyalty.

Leadership 221

Leadership Customer Service Loyalty Program Customer Experience 221

Modern Restaurant Management

MAY 5, 2022

After announcing the partnership, the company ran a pilot program in outlets in Denver this month. Innovative Loyalty Schemes. Blockchain technology can allow companies to offer loyalty schemes. It produces brand loyalty around ingredient consistency, protection, sustainability, and sourcing.

Serving 189

Serving Loyalty Program Food Supply Point of Sale 189

Apicbase

NOVEMBER 4, 2022

Apicbase partner Yollty , a loyalty software based in Luxembourg, takes a closer look at the critical areas of digital transformation in hospitality. Using ingredients that you specify, artificial intelligence programs can develop recipes based on globally aggregated data and aid in the R&D phase of menu development. .

Loyalty Program 52

Loyalty Program Hospitality Point of Sale Allergens 52

Bingage

JUNE 8, 2022

Sustaining good relationships with customers is just as important in the hospitality industry as having a proper functional kitchen. To Run Loyalty Program in restaurant. Loyalty programs are an excellent way for restaurants to keep customers coming back again and again. buy 10 entrees get one free).

Loyalty Program 98

Loyalty Program Email Marketing Customer Service Customer Experience 98

Bingage

NOVEMBER 5, 2019

Still, I am copying again, Can’t a restaurant sustain in the market being a technophobe. When I talk about the benefits of CRM in a restaurant, Restaurant marketing software & management solutions is highly effective in increasing retention & customer loyalty in restaurants. Welcome readers.

Sustainability 74

Sustainability Loyalty Program Email Marketing 2025 74

Modern Restaurant Management

JUNE 9, 2020

To keep the loyal customer happy, you provide them great service and even offer access to a general loyalty program—the same things you do for every other customer, loyal or not. It’s not sustainable to group customers based on total spend and offer blanket discounts.

Loyalty Program 158

Loyalty Program Customer Experience Customer Service Consumer Goods 158