Focus POS

OCTOBER 18, 2021

How Your Restaurant Loyalty Program Impacts Revenues During a Shutdown. Recent trends show that diners are still erring on the side of caution, often choosing to eat in places with outdoor spaces or ordering takeout or delivery for off-premises dining. The Basics of a Restaurant Loyalty Program.

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Loyalty Program Point of Sale Email Marketing Coupons 78

Focus POS

APRIL 8, 2019

When you’re looking for ways to attract and keep customers while increasing your revenue, the best place to start is implementing a customer loyalty and rewards program. Consumers want to feel a sense of personal connection with their favorite businesses and brands, and loyalty programs foster this relationship.

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Loyalty Program Point of Sale POS Reference 113

The Restaurant Times

SEPTEMBER 22, 2021

Building brand loyalty when starting a new restaurant can save you money and increase your total profitability. A loyalty program can take a variety of shapes, but at its most basic level, it’s a restaurant marketing strategy that encourages consumers to come back. Offer Loyalty Points . Make It Exclusive .

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Loyalty Program Social Media POS Email Marketing 52

7 Shifts

AUGUST 12, 2021

Loyalty Rewards. Restaurant loyalty programs , when done correctly, can increase repeat sales. This method is used by several large food chains, like Starbucks, Panera Bread, and TGI Fridays, which have attracted millions of customers due to their loyalty programs. Online Delivery.

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Marketing Loyalty Program Email Marketing Social Media 397

Modern Restaurant Management

APRIL 17, 2024

. “At a time when restaurants are continuing to face increased costs of operation, owners must be cognizant of not only the customer experience but also the impacts their changes will have on loyalty patterns. What are best practices for raising menu prices/instituting a fee? consumers 18 years and older.

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Pricing Loyalty Program Customer Experience Consumer Goods 190

Next Restaurants

MAY 8, 2024

From innovative marketing techniques to strategic menu optimization, these methods offer a roadmap for encouraging repeat business and feeling excited to welcome new customers. Spotlight Your Star Dishes Your star dishes are the menu items that have earned a special place in your customers’ hearts (and stomachs).

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Loyalty Program Social Media Point of Sale Online Ordering 106

Modern Restaurant Management

JULY 28, 2022

How the customer prefers to order (for delivery, for pick-up or to dine-in). Loyalty Programs. When registering for a loyalty, your customers give you some of their information to qualify. Loyalty programs also allow you to collect behavioral data. What the customer orders. What the customer orders.

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Loyalty Program Mobile Ordering Email Marketing Online Ordering 195

7 Shifts

DECEMBER 17, 2020

Customer retention is important because it measures how good your restaurant is at making your customers happy and bringing them back in the door (or ordering delivery). Recommended Reading: Simple Restaurant Marketing Plan for 2020 Reward Their Loyalty ?? Why is customer retention important? And the stats back it up.

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Loyalty Program Social Media Email Marketing Customer Service 370

7 Shifts

SEPTEMBER 15, 2021

Know the Menu, Back to Front. Use pre-shift staff meetings and staff meals to educate your team on the menus, and give them the opportunity to taste everything. A great way to communicate menu notes to your team is by using tools like 7shifts chat and announcements. Create a loyalty program.

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Loyalty Program Customer Experience Customer Service Point of Sale 369

Modern Restaurant Management

OCTOBER 12, 2022

Offering discounts to incentivize customers to enroll and engage with loyalty programs has been a common practice in the restaurant industry for years. Targeted loyalty benefits focused on access and exclusivity are essential tools to drive cost-effective guest engagement. Additionally, the Backdoor “Secret.”Menu

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Loyalty Program Merchandise Mobile Ordering Fast Casual 164

Modern Restaurant Management

MARCH 26, 2024

Armed with an omni-channel POS platform, restaurant operators can not only bring an immediate boost in sales during one of the busiest times of the year, but also lay the groundwork for long-term customer engagement and loyalty. Data indicates a notable spike in orders for popular items like chicken wings and pizza during the tournament.

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Technology Loyalty Program Mobile Ordering Online Ordering 114

Modern Restaurant Management

MAY 29, 2024

"While third-party delivery companies were expected to commoditize food like airline tickets, the opposite happened: people became more attached to their favorite brands. ’" Is it possible for restaurants to have the best of both worlds and maximize revenue and still capture customer loyalty? Yes, and yes!

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Pricing Airlines Loyalty Program Education 151

Modern Restaurant Management

JUNE 30, 2021

When drive thru, curbside, and delivery became the primary (or only) service models, and digital transactions soared, brands such as McDonald’s, Starbucks, and Domino’s didn’t need to build from the ground up, and instead focused on optimization. Mobile-Based Loyalty Programs. Delivery Reimagined.

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Modern Restaurant Management

MARCH 13, 2024

Reduced staff can result in longer wait times, decreased service quality, and, in some instances, limited operating hours or menu options. This can ultimately lead to lower customer satisfaction and loyalty. Investing in comprehensive training programs is key to meeting these skill requirements. Robots: Friend or Foe?

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Loyalty Program Customer Service Customer Experience 2024 173

Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. However, the best available coupon and fastest delivery time tied in second place. 56 percent of diners said overall quality and taste matter most when choosing a restaurant to order pizza from.

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Modern Restaurant Management

NOVEMBER 23, 2021

Today’s restaurant guests are more selective about their dining experiences, and boosting customer loyalty is crucial as restaurants shift into this next phase of service and look toward the holidays. Customers now expect more than a simple rewards program or general mailing list. Enhancing the In-Person Experience.

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Loyalty Program Email Marketing Customer Experience Seasonal Menu 176

Modern Restaurant Management

OCTOBER 24, 2023

Surging prices have been top of mind for consumers for two years and counting, leaving restaurant leaders questioning how inflation might influence diners’ behavior and overall spending habits, including their usage of digital ordering and third-party delivery apps– both of which gained momentum during the pandemic.

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Ordering Online Ordering Loyalty Program Customer Experience 183

Modern Restaurant Management

NOVEMBER 15, 2023

Price was the top priority for all consumers, followed by menu and location. For example, attractive menu items are important to nearly 60 percent of households without children but just 47 percent of households with children. The report also explored the various factors that help consumers decide where to eat.

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Modern Restaurant Management

JANUARY 22, 2024

Using technology to facilitate contactless payments, online ordering, and quick table rotation can increase consumers’ satisfaction and loyalty. Also, consider providing curbside, takeout, or delivery services in addition to flexible and quick ordering and delivery alternatives, including online, phone, or in-app ordering.

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Loyalty Program Dietary Restrictions Mobile Ordering Social Media 136

Modern Restaurant Management

JANUARY 3, 2024

Moreover, in the coming year, early access to novel menu additions is set to become a sought-after offering. Restaurants will entice their customers with the privilege of being among the first to savor new menu items, creating a sense of exclusivity and fostering anticipation. – Joe Hand Jr.,

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Modern Restaurant Management

MAY 30, 2023

Our recent survey on restaurant apps, loyalty and dining choices gave us insight into what your customers think. About half of respondents rely on apps for loyalty or rewards promotions, an effective and profitable way to grow your brand’s reach in these price-sensitive times. But don’t just take our word for it.

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Loyalty Program Social Media 2023 Download 182

Modern Restaurant Management

JANUARY 31, 2023

From that data, restaurant owners can gather winning insights into how to create an optimized menu, develop a promotional strategy as well as to create back-of-house efficiencies during peak hours to be able to handle an increase in orders. Use data to identify popular menu items and promote them during the Super Bowl to drivesales.

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Loyalty Program Social Media Email Marketing Online Ordering 149

Modern Restaurant Management

JANUARY 8, 2024

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences. Nothing is fraud proof.

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Open for Business

MAY 9, 2023

Third-party delivery is booming like never before. In 2020, third-party delivery exploded because it gave restaurants a vital revenue stream during the pandemic. But even now that guests have long since returned to on-premise dining, demand for delivery remains high and shows no signs of going anywhere. billion by 2027.

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Delivery 2023 Loyalty Program Customer Service 78

Lavu

APRIL 22, 2020

Did you know with Lavu’s partnership with MenuDrive, you can partner with premier delivery services for free? If you haven’t taken advantage of this free online ordering and delivery integration tool, click here. Partnering with a Delivery Service Saves Time and Money.

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Delivery Online Ordering Mobile Ordering Loyalty Program 91

Focus POS

DECEMBER 22, 2021

Also, the best system for your business will be integrated with your in-house system , automatically sharing orders and customer information for delivery, takeout, and dine-in orders. Also, teaming up with third parties like Uber Eats or DoorDash allows you to deliver your products to customers without hiring delivery drivers yourself.

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Management Management Loyalty Program Online Ordering 146

Restaurant Engine

JUNE 23, 2021

The pandemic presented an opportunity for restaurant delivery services. Did you know that more than 60% of consumers in the United States say they order food for delivery once a week? For most of your restaurant customers, delivery is an expected service. Yet, offering delivery can be expensive for restaurants.

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Delivery Online Ordering Loyalty Program Customer Service 80

7 Shifts

SEPTEMBER 15, 2021

Know the Menu, Back to Front. Use pre-shift staff meetings and staff meals to educate your team on the menus, and give them the opportunity to taste everything. A great way to communicate menu notes to your team is by using tools like 7shifts chat and announcements. Create a loyalty program.

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Loyalty Program Customer Experience Customer Service Point of Sale 195

Modern Restaurant Management

FEBRUARY 1, 2022

Smart QSR and fast casual chains like Chipotle and Shake Shack reconfigured their strategies to lean heavily into delivery apps, digital ordering, and loyalty programs. Get your digital ducks in a row: Your app, loyalty program, and digital ordering solution are just as important as when restaurants were closed.

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Squirrel Systems

FEBRUARY 16, 2024

In this article, we delve into the anticipated restaurant and menu trends for 2024 and explore how technology, particularly advanced point-of-sale (POS) solutions, can enable restaurateurs to ride the wave of these trends successfully.

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Modern Restaurant Management

JUNE 15, 2021

Menus were trimmed to a fraction of original size. Delivery and curbside pick-up reduced on-site staffing. The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. The delivery service trend is expected to continue as consumers have become accustomed to the convenience.

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Technology Loyalty Program Front of House Online Ordering 193

Modern Restaurant Management

OCTOBER 20, 2023

This creates an opportunity for restaurants to bite into market share by enticing a budget-sensitive customer base with incentives like coupons and loyalty programs. In addition to the abovementioned sources of data, an increase in reservation and food delivery app use has led to a surplus of diner data.

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Marketing Loyalty Program Email Marketing Coupons 189

7 Shifts

NOVEMBER 9, 2022

You can use a newsletter to update them about a new location opening , special offers, menu upgrades, or food-based events. It's also important to have multiple templates ready for different email themes such as recipes, weekend/payday offers, loyalty programs, and news updates. Limited menu dishes.

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Email Marketing Loyalty Program Social Media Point of Sale 195

Modern Restaurant Management

NOVEMBER 30, 2023

Streamlining Inventory and Menu Studies show that restaurants waste an average of four percent to 10 percent of all the inventory they purchase. These insights can also aid in negotiating bulk purchase deals and ensuring timely deliveries by providing operators with automated alerts for low stock levels on frequently ordered ingredients.

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POS Operations Loyalty Program Seasonal Menu 115

Modern Restaurant Management

DECEMBER 3, 2020

If you don’t already have a gift card program, now would be the time to launch one. Consider running a special promotion where when customers order certain menu items, a portion of their total receipt will go back into this community initiative. Make Your Menu Seasonal. Launch a Loyalty Program.

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Loyalty Program Seasonal Menu Social Media Email Marketing 199

The Rail

DECEMBER 11, 2023

Through leveraging advanced machine learning and real-time data, digital ordering platforms can be an incisive tool when it comes to brand loyalty and customer retention. Taking the next step in readying your restaurant or food delivery service for digital ordering can come with many benefits.

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Loyalty Program Ordering Mobile Ordering Online Ordering 59

7 Shifts

MARCH 27, 2020

However, many states that are forcing restaurants to stop their dine-in services are allowing them to operate as takeout and delivery-only establishments. Will running a takeout and delivery-only restaurant be profitable, or will the costs outweigh the revenue this opportunity could generate? Do you have takeout packaging in stock?

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Social Media Restaurant Law Employee Relations Communication 312