Modern Restaurant Management

DECEMBER 28, 2021

From full service to fast-casual to legacy fast-food brands, the one constant was disruption. Many brands were able to turn a profit from the lockdowns and social distancing orders by shifting operations toward drive-thru, delivery, pick-up, and curbside models. More recent price increases have nearly doubled this number.

Franchising 492

Franchising Franchise 2022 Fast Casual 492

Modern Restaurant Management

MAY 7, 2021

Despite the lagging global pandemic, the organic fast-casual brand is surging forward with record-breaking sales, franchise development growth, and new guest acquisition and satisfaction. This could translate to an additional 500 to 1,500 metric tons of paper waste eliminated annually across the U.S.

Franchising 433

Franchising Franchise Sustainability Fast Casual 433

Modern Restaurant Management

OCTOBER 24, 2024

Read any article enumerating the current or emerging trends in restaurants and retail and you will see ideas of health and wellness, environmental sustainability, and brand authenticity coming to the fore. Green Restaurant and Slow Food were others we considered. But it was the pivots in the pandemic that pointed us toward B.

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Certification Fast Casual Front of House Government 221

Modern Restaurant Management

APRIL 1, 2024

” The survey's insights offer a glimmer of hope for an industry in search of sustainable growth strategies. While singles cut back, 20 percent of families had more fast-casual visits this month and 18 percent dined full-service, in stark contrast to 9 percent and 7 percent, respectively, among households without kids.

Catering 486

Catering Fast Casual 2024 Customer Service 486

ChowNow

MAY 23, 2025

To make sustainable changes, you need to first establish a strong starting point. Business model: Delivery-heavy brands reliant on third-party apps may see lower returns due to commissions. Restaurant type: Whether you run a fine dining, fast casual, or quick service concept plays a big role in potential margins.

Point of Sale 195

Point of Sale Insurance Fast Casual Customer Service 195

ChowNow

MARCH 21, 2025

Values: Are they eco-conscious, looking for sustainable and local ingredients? Lifestyle Choices: Do they prefer fast, casual meals or long, social dining experiences? Online Ordering Behavior: Are they more likely to dine in, take out, or order for delivery? or How often do you order delivery?

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

FEBRUARY 1, 2022

Key figures on the restaurant workforce include: Roughly 50 percent of restaurant operators in the fullservice, quickservice, and fast-casual segments expect recruiting and retaining employees to be their top challenge in 2022. Streamlined Menus with More Plant-Based Options and Sustainable Packaging. Roughly half of U.S.

2022 518

2022 2030 Food Supply Recruiting 518

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. One great thing about the online delivery market is that it produces massive amounts of data. Christopher Baron of RedBaron Consulting.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

MARCH 16, 2021

Tableside ordering via tablets, tableside payment, POS systems designed with mobility and flexibility in mind have dominated the market growing out of the fast casual. We’re also seeing many of our clients find new ways to be more sustainable in sourcing their food products. Think paper straws versus plastic.

Fast Casual 391

Fast Casual Front of House Fine Dining Mobile Ordering 391

Modern Restaurant Management

JANUARY 12, 2021

According to Upserve’s 2020 State of the Restaurant Industry Report, the industry will collectively lose $240 billion, with casual dining sales volume down by 60 percent and fast casual down 50 percent. And during the current climate, it has become more important than ever. Protecting Brand Reputation.

Fast Casual 411

Fast Casual Food Safety Loyalty Program Customer Experience 411

Modern Restaurant Management

JULY 15, 2020

Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants. As Americans stayed home, they continued to order food using features like contact-free delivery to safely enjoy their favorite meals from local restaurants. Take-out/delivery.

2020 488

2020 Mobile Ordering Point of Sale Food Supply 488

Modern Restaurant Management

DECEMBER 14, 2021

According to the National Restaurant Association’s State of the Industry report, 68 percent of customers say they are more likely to purchase takeout or delivery of food than they were before the pandemic. Consumers are showing similar signs of permanent behavioral change. And many will continue to do so in new ways.

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2022 Employee Relations Outdoor Fast Casual 508

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth.

2020 493

2020 Point of Sale Fast Casual Online Ordering 493

Modern Restaurant Management

APRIL 11, 2023

Who among us hasn’t ordered food through a convenient mobile application, with menu choices ranging from not just quick-serve or fast-casual restaurants, but convenience stores as well? The company is catering to changing customer needs and preferences and positioning itself as socially responsible and sustainable.

Customer Service 474

Customer Service Fast Casual Sustainability Customer Experience 474

Modern Restaurant Management

APRIL 29, 2021

“We are seeing sign-on bonuses at fast food and fast casual locations, something never seen before in the industry. Fast casual will continue to push out full-service brands because they can assemble food in front of you and get food to the customer more quickly.

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

JULY 30, 2021

“As many companies look to create a new normal for employees, Church’s has chartered a course that focuses on sustaining our team members and securing the continuity of our business,” said Karen Viera, Chief People Officer for Church’s Chicken. ” Curry Up Now Adds Incentives LTO. .

Franchising 508

Franchising Franchise Fast Casual Point of Sale 508

Modern Restaurant Management

DECEMBER 21, 2020

The new wave of restaurateurs will learn from the recent crisis and will focus on sustainability of operations by leaning hard into delivery, take-home, curbside pick-up, contactless payment, and other enabling technology. If they don’t, all ads after the pandemic ends will be about digital ordering and delivery.

2021 478

2021 Online Ordering Email Marketing Advertising 478

ChowNow

FEBRUARY 12, 2025

The industry is evolving fast, and simply relying on word-of-mouth or foot traffic isnt going to cut it. New concepts, ghost kitchens, and delivery-only brands are popping up constantly, making it harder for any single restaurant to stand out. Do they prefer takeout, delivery, or in-person dining?

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2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

DECEMBER 21, 2022

In terms of off-prem dining, there is a real opportunity to improve guest sentiment based on food temperature and managing wait times for curbside pick-up, takeout orders and delivery for this essential part of business operations. More international brands will continue to enter the US market through delivery-only models.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board. percent in December and 11.3

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

FEBRUARY 5, 2024

However, the best available coupon and fastest delivery time tied in second place. Offering special Big Game Day and National Pizza Day coupons that highlight speedy delivery and quality ahead of time can help restaurant owners maximize orders. The Bureau of Labor Statistics reported that fast-food prices jumped 6.2

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2024 Loyalty Program Food Order 2030 492

Modern Restaurant Management

JANUARY 22, 2020

Unlike before, when you had to memorize the delivery numbers of your favorite fast-food chains, you can now order in with just a click. Thanks to the arrival of food delivery applications, the casual diner can now satisfy his or her cravings whenever he or she pleases. Online Ordering and Mobile Apps.

Customer Service 440

Customer Service 2020 Social Media Mobile Ordering 440

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

DECEMBER 21, 2022

Typically smaller but more frequent increases, especially on the big movers, will produce better, more sustainable results. Typically smaller but more frequent increases, especially on the big movers, will produce better, more sustainable results. Don’t be afraid to increase price. Your CPA can help with this.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

DECEMBER 21, 2020

We quickly pivoted to offer Family Meals To Go and have continued to expand our third-party delivery partnerships in key markets, which has contributed to our continued growth, even during one of the most difficult years on record for so many restaurants. Takeout and delivery has and will continue to keep restaurants alive this year.

2020 450

2020 Online Ordering Customer Experience Point of Sale 450

Modern Restaurant Management

DECEMBER 20, 2023

With growing awareness of climate change and sustainability, some restaurants were seen as lagging in adopting eco-friendly practices and minimising their carbon footprint. – Alex Ponomarev, CEO of Syrve MENA 2023 was the year of reset with third-party delivery. This will continue with those in the middle getting squeezed.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

Modern Restaurant Management

FEBRUARY 27, 2020

We expect this year will see growth in off-premises options, technology that streamlines operations, and more restaurants that are talking about their increased sustainable and eco-friendly practices.” Healthy, sustainable options increase alongside changing alcohol preferences. Opportunity lies in off-premises.

2020 482

2020 Influencer Point of Sale Food Safety 482

Modern Restaurant Management

SEPTEMBER 23, 2020

Then came the pandemic: Industry sales plummeted, major restaurant chains faced bankruptcy and restaurateurs did everything in their power to stay afloat by shifting to curbside pickup, adopting delivery models or expanding outdoor eating. Barclays expects approximately 10 percent of U.S. Reduce overhead and non- value-added costs.

Customer Service 456

Customer Service Small Business Cash Management Communication 456

Modern Restaurant Management

MAY 31, 2024

Casual Dining Preferences Market Force Information unveiled a survey on casual dining preferences across the United States highlighting shifting trends influenced by economic factors and evolving consumer tastes. One in 10 people currently work in foodservice, making it the nation’s second-largest private employer.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

OCTOBER 22, 2020

The fast-casual brand continues to grow amid the pandemic and is on track to open more than 30 restaurants this year. million over the next five years to build and sustain the program. With drive-thru equipped buildouts as low as 1,200 sq. The alliance aims to catalyze additional franchises and companies to join the effort.

Franchising 385

Franchising Franchise Kitchen Safety Loyalty Program 385

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. In 2024, we anticipate a continued evolution, where technology and sustainability will play pivotal roles in reshaping the culinary experience.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

JANUARY 9, 2020

parent company of fast-casual restaurant chain The Habit Burger Grill, for approximately $375 million in a cash transaction. “As a fast-casual concept with strong unit economics, The Habit Burger Grill is a fantastic addition to the Yum! Beefing Up with Habit Acquisition. Brands, Inc. and internationally. .”

Fast Casual 283

Fast Casual Online Ordering Customer Service Employee Relations 283

7 Shifts

DECEMBER 16, 2020

Here’s how they evolved their operations to sustain their business during the pandemic. Delivery & takeout Initially, The Snug followed what many restaurants were doing by implementing their own takeout and delivery service. However, self-operated delivery was not sustainable for their business concept and staff.

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Back of House Front of House FOH Point of Sale 284

Modern Restaurant Management

SEPTEMBER 27, 2024

Fast-Casual Fast Growth Rising prices in recent years have evidently been good for someone: Fast-casual restaurants. ” That report finds that, through the first half of 2024, fast-casual restaurants saw visit growth of 3.2 The fast-casual burger chain increased prices by 2.5

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Food Truck Fast Casual Food 2024 251

Modern Restaurant Management

NOVEMBER 4, 2019

“The restaurant scene was the natural next step for Meatless Farm following our fast-growth in grocery stores across the globe. Protein Bar & Kitchen now operates 19 fast casual restaurants with 13 in Chicago, four in and around Denver and two in Washington D.C. Plant-Based More Mainstream.

Fast Casual 281

Fast Casual Seasonal Menu Customer Experience Innovation 281

Modern Restaurant Management

JANUARY 3, 2024

. – Peter Kellis, Founder and CEO of TRAY As consumers continue to prioritize convenience, we believe the expectations that restaurants offer an accessible and seamless experience will continue to rise, particularly in the fast-casual category. 2024 will be a year of value and beverage innovation.

2024 332

2024 Loyalty Program Customer Experience Customer Service 332

EATER

MARCH 9, 2021

Goop Kitchen is now open in Los Angeles Gwyneth Paltrow’s Goop is getting into the ghost kitchen game with the launch of a new delivery-only restaurant in Santa Monica, California. The dishes are all gluten-free and tout vegan options, sustainable growing practices, and an in-house “Goop Certified Clean” label (a.k.a.

Fast Casual 284

Fast Casual Back of House Delivery Sustainability 284