Open for Business

MAY 4, 2023

Restaurant service is one of the most important factors in any hospitality experience. Excellent customer service can be the difference between success and closing your doors. “We Here’s why customer satisfaction is a must for increasing revenue, plus examples of how to fine-tune your restaurant’s hospitality.

Take-out 78

Take-out 2023 Customer Service Online Ordering 78

Izettle

OCTOBER 7, 2020

If there’s one thing that can set your company apart, it’s good customer service – especially for an independent business. And if there’s one person who knows about the importance of customer service, it’s Claudio Ribeiro, owner of Federal Café , one of Manchester’s busiest and best loved brunch spots. “I

Customer Service 98

Customer Service Café Hiring Point of Sale 98

Indoor Media

MAY 6, 2021

Here, we’ve broken down how you can make the most of your business awards and generate new advertising campaigns around them. For small businesses, it’s important to build as much brand recognition as possible — and awards are a great way to do so.

Small Business 78

Small Business Advertising Social Media Point of Sale 78

Modern Restaurant Management

JANUARY 11, 2024

It doesn’t matter if you have been in the restaurant industry for a decade or are just starting out, running a successful restaurant can be a stressful task. Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy.

Management 166

Management Management Back of House Customer Service 166

Modern Restaurant Management

MARCH 15, 2024

90 percent of restaurant operators are small businesses, competing for every dollar they earn. These small businesses must be aware of the options they have when it comes to choosing a payment processor to handle these interchange fees and make sure they do not rack up and instead help a restaurant owner keep their doors open.

Equipment 196

Equipment Small Business Customer Service Pricing 196

Cheetah

FEBRUARY 9, 2021

While large foodservice suppliers are maximizing revenue by accurately forecasting demand and supply needs, small businesses are still anxious about making a move. Many manufacturers, suppliers, and local restaurants are worried about the cost or difficulty of introducing demand planning into their business. Table of Contents.

Small Business 78

Small Business Supplies Food Supply Technology 78

Modern Restaurant Management

JUNE 12, 2020

Businesses, across nearly every industry, are facing challenging times. And while there has been a lot of attention and noise around government funding assistance, not every entrepreneur finds themselves in a position to take advantage of such resources. Seek Out State and Local Assistance Options. Change Up Business Practices.

Small Business 158

Small Business Certification Loyalty Program Government 158

Modern Restaurant Management

APRIL 15, 2024

Restaurant managers balance several responsibilities while taking care of staff and guest needs. One of the most important parts of being a successful restaurant manager is having the ability to hear their customers’ concerns. However, it can sometimes take time to get customers to respond to surveys they're given.

Management 196

Management Management Loyalty Program Social Media 196

Sling

JANUARY 24, 2020

Starting a small business is an exciting prospect. But there’s more to it than just “hanging out your shingle” and hoping for the best. It takes research and planning and a myriad of other details to give your fledgling enterprise the best chance for success. 7 Steps For Starting A Small Business.

Small Business 78

Small Business Restaurant Law Customer Service Customer Experience 78

Culinary Cues

AUGUST 14, 2020

Growth seems to be one of those markers that define a successful business, yet there is ample evidence that growth can be a deterrent to success. It’s true of great restaurants, great retail stores, great investment firms, exceptional banks, small auto dealerships, and even local government offices.

Small Business 371

Small Business Leadership Customer Service Communication 371

Culinary Cues

DECEMBER 1, 2019

Every year, this weekend is the official time to celebrate small businesses. In preparation for the holiday gift giving season it was somehow decided that it was appropriate to recognize those private businesses within your community by stopping in to say hello, thank them for all that they do, and spend a little money.

Small Business 410

Small Business Customer Experience Customer Service Seasonal Menu 410

Modern Restaurant Management

JANUARY 30, 2024

There’s an art to scaling any small business intelligently. Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates.

Leadership 203

Leadership Small Business Cash Management Customer Experience 203

Indoor Media

APRIL 20, 2020

Like thousands of small businesses, IndoorMedia received a notification that the Payment Protection Program ran out of money. With 31 years’ experience recommending businesses to shoppers in the local grocery store, IndoorMedia’s register tape division, RTUI, has been through multiple downturns. About IndoorMedia, Inc.

Small Business 148

Small Business Advertising Customer Service Customer Experience 148

Culinary Cues

JULY 23, 2023

Most restaurant owners, managers, family members of cooks, friends of cooks and chefs, those in other professions, service staff, and restaurant patrons, don’t get it. To the owner/operator there are two things that define success: customer satisfaction and profit. The model makes sense from a clear business perspective.

Guest Recovery 404

Guest Recovery Seasonal Menu Presentation Customer Experience 404

Indoor Media

MAY 31, 2021

It’s essential that businesses harness specific social media to thrive in today’s economic landscape. YouTube and Vimeo count, but they too serve more niche purposes and are less important for most businesses. Figuring out social media usage for businesses can be a challenge. MySpace has come and gone.

Small Business 78

Small Business Social Media Advertising Specials 78

Sling

MAY 25, 2021

Setting business goals is one of those concepts that all business owners and managers know they should work on, but very few actually do. In this article, the experts at Sling discuss some of the more common business goals and how to go about setting — and achieving — your own. Common Small Business Goals.

Small Business 78

Small Business Hiring Article Customer Service 78

Izettle

OCTOBER 7, 2020

If there’s one thing that can set your company apart, it’s good customer service – especially for an independent business. And if there’s one person who knows about the importance of customer service, it’s Claudio Ribeiro, owner of Federal Café , one of Manchester’s busiest and best loved brunch spots. “I

Customer Service 52

Customer Service Café Hiring Point of Sale 52

SpotOn

APRIL 22, 2024

It doesn’t matter whether you run a restaurant, retail store, or any other type of small business—the point-of-sale (POS) serves as the foundation of your operation. But we don’t expect you to just take our word for it! But not all POS systems are equal. Ready to get started?

POS 98

POS Point of Sale Retail Customer Service 98

7 Shifts

NOVEMBER 22, 2021

It also requires money to open a restaurant and build it out, buy equipment and finance the operation until it reaches break-even. In this article, you'll learn how to get a business loan for your restaurant so you can make your dream of starting or growing your restaurant a reality. Create a Restaurant Business Plan.

Document 393

Document Cash Management Small Business Take-out 393

7 Shifts

JULY 16, 2021

Write a Coffee Shop Business Plan. This step and research component is the foundation behind your business, and should be taken seriously! Get to know your future customers, before they even step foot in your door. Take it one step further by diving into their lifestyle habits and spending patterns. Table of Contents.

License 459

License Hiring Equipment Point of Sale 459

Future Food

OCTOBER 29, 2019

Realities: An insider’s view of running a small “hospo” business. We, at Future Food, are employed to deliver best practice food and beverage service standards and to ensure that all businesses we work with are striving to push the bar higher. Small business is fantastic, nothing like being your own boss… they say.

Small Business 83

Small Business Food Supply Hospitality Customer Service 83

7 Shifts

MARCH 10, 2021

These may be traits that come naturally to the best restaurateurs, but they can also learn some valuable habits to help them efficiently and effectively run a business and meet their goals. A successful business plan covers everything from the food you’ll serve to how your restaurant will look and how you want your customers to feel.

Management 370

Management Management Small Business Email Marketing 370

Modern Restaurant Management

MARCH 28, 2023

Digital transformation is no longer optional – it is required for restaurants to remain up to date, save costs and retain customers. Small-medium sized business owners may not fully grasp how important technology is due to a lack of knowledge and experience. The resistance to adoption can be attributed to several factors.

Front of House 185

Front of House Back of House Small Business Technology 185

7 Shifts

FEBRUARY 26, 2021

The easiest way to get your food out there is by partnering with a third-party delivery app. While easy, this way ends up costing more in the short term, does not contribute to long-term growth, and can end up hurting your business. Native or first-party delivery doesn't rely on a separate service to take and send out orders.

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

Culinary Cues

FEBRUARY 28, 2021

Mediocre sucks the lifeblood out of an individual or an organization – it is the dark side of the moon, the harbinger of discomfort and pain, and the salt in the wound that saps your energy and leaves you hardened and embarrassed. The culture of these businesses insists on the relentless pursuit of greatness.

Uniforms 449

Uniforms Fine Dining Small Business Customer Service 449

Culinary Cues

JUNE 14, 2022

There are many questions that people ask with regard to the restaurant industry, but two seem to really stand out in the post pandemic world: Why should I spend money in a restaurant? Let’s begin with some facts about the business of serving food: There are more than 1 million restaurant locations in the United States.

Fine Dining 468

Fine Dining Food Supply Customer Service Presentation 468

7 Shifts

OCTOBER 21, 2021

Restaurant concepts define the overall theme or idea behind a restaurant, including cuisine, service style, music, and menu design. These restaurants take orders through online apps and use 'ghost kitchens' or virtual kitchens that offer virtual menus to take-out customers. What is a restaurant concept?

Fast Casual 370

Fast Casual Food Truck Casual Customer Service 370

Modern Restaurant Management

JANUARY 31, 2024

full service restaurants surveyed plan to introduce catering services. To delve more into the results, Modern Restaurant Management (MRM) magazine reached out to Matt Zibell, VP Technology at TouchBistro. So, to me, finding out that over a quarter of restaurants don’t have a website was a bit surprising.

2024 203

2024 Online Ordering Website Management 2023 203

RGU

JANUARY 1, 2020

Debra Murphy As I was working on my content audit , I came across a couple of posts on small business marketing trends for the years 2013 and 2014. Each trend became a marketing must-have for small businesses. 8 small business marketing trends essentials1. 8 small business marketing trends essentials1.

Small Business 52

Small Business Marketing Email Marketing Mobile Ordering 52

Ken Burgin

FEBRUARY 24, 2020

This should resonate with people in hospitality – by definition most of us have to be ‘out there’ with the public and promoting the next event, tomorrow’s lunch or just an extra round of coffees. In many small operations, the owner is the business. Stop caring! when describing achievements.

Take-out 78

Take-out Definition Small Business Customer Service 78

Modern Restaurant Management

FEBRUARY 4, 2022

Following are some of the major restaurant trends to watch out for in 2022. With the increasing customer inclination towards a health-conscious diet, even the restaurant industry has to adapt to the trend by adding dishes catering to their health-conscious guests. The solution isn't to get rid of takeaway or disposable small wares.

2022 218

2022 Customer Service Online Ordering Website Management 218

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. Read the first part, here. For the second part, click here.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Ordyx

AUGUST 2, 2019

For many small businesses, figuring out the best approach to finding new customers and keeping the current ones can be a stressful task that must be repeated again each day. Keep reading for tips on how to make sure your business has the right tech to suit your needs.

Small Business 52

Small Business Email Marketing Customer Service Website Management 52

Bingage

APRIL 16, 2024

Earning customer loyalty takes time and effort! but the first and most important step is to choose the best loyalty program which can help to gain customer loyalty, engagement, retention and of course revenue generation. Starting a Restaurant business is easy, but running a successful business is a tough task.

Loyalty Program 104

Loyalty Program 2024 Email Marketing Coupons 104

Modern Restaurant Management

SEPTEMBER 7, 2023

Let’s take a closer look at the total cost of ice equipment ownership. Most business owners believe that the purchase price represents 80% of ice machine ownership costs. Eighty percent of ice machine service calls made during the warranty period are not covered under warranty. You’ll pay for both.

Equipment 189

Equipment Customer Service Small Business Point of Sale 189

Modern Restaurant Management

SEPTEMBER 29, 2023

” Society Insurance has been working alongside business owners for more than a century, seeing first-hand the devastating effects a fire can have on the establishments that make communities great. Bar owners can mitigate these risks by hiring qualified professionals for installation, maintenance, and cleaning service.

Bar 189

Bar Kitchen Safety Equipment Insurance 189

Modern Restaurant Management

JANUARY 5, 2024

While commodity shortages, transportation logjams and other disruptions have eased, restaurants and other food service providers continue to apply lessons learned from recent periods of instability to make logistics and resupply processes more nimble and resilient. The best plans utilize: More sustainable and diverse suppliers.

Supplies 117

Supplies Cash Management Food Supply Transportation 117